amazing customer service. Thank you guys so much, I called about shipping my bike to another state for a race and they were so helpful to talk through all my options. This has been stressing me out so much. I haven't been to your store yet but now I know where to go. Thank you ! read more

I'm not really one to leave reviews but when I have an outstanding experience I want others to share it. Matt and team were outstanding! I got really personalized service in helping me choose a bike, and even better when I picked it up. Matt took the time to go over everything about my bike with me. I left feeling confident but knowing I can call them if I have any questions. Friendly, easy going guys who love what they're doing and it shows! read more

I was looking for a bike that my local Trek store did not have in stock. Ben and Rob were accommodating over the phone when I called to hold the bike. When I arrived in person a few days later, they were terrific. They patiently answered my endless questions and made sure that I purchased the best accessories for me. I cannot overstate how well worth my time it was to travel to Trek Lancaster to work with these two kind and knowledgeable professionals. Well done gents, keep up the great work! read more

Trek Bicycle Lancaster - Buying my new bike! - Bikes Near Me - Lancaster, Pennsylvania

Quality, knowledge, customer service all excellent! My triathlon days are over so I traded in my Tri bike for a Townie E-bike. Shout out to Matt and Craig for their great service! read more

Bought my hybrid Dual Sport 3 late in 2019, and have had it in for adjustments on several occasions. Without exception even during the height of the pandemic limitations I have been greeted and treated with nothing but respect and honesty. Recently I had it in for their $60 tune-up and had to bring it back for some tweaking to the derailleur but I only ride on the weekends so it was not inconvenient that it took several days each time to get to it (they're very busy these days, as you can imagine) and their follow-up was top-shelf. They will work on any brand of bike, btw. read more

Trek Bicycle Lancaster - My DS3, on the NW Lancaster River Trail - Bikes Near Me - Lancaster, Pennsylvania

Epic Fail!!! When I first walked in, I'm greeted by what I think is a sales person. I jump right in to look at the bikes; kick a few tires, check out a few price tags. Let him know I'm looking at purchasing a bike for my wife, and then eventually myself. He says if I need help, I can follow up with him and he walks away.... and then......................... crickets!!! No follow up, nothing. Nothing in the way of, "How tall is she?", "What kind of riding does she like to do?" "Is she more into road or mountain biking?" "How much are you looking to spend?"...........NOTHING!!!! Understandable that there may be a bike shortage because of the pandemic, the holidays, etc.... but how about let's get her fitted and see what we can order for you. My two cents..... try harder!!! These bikes aren't cheap and I'm looking at dropping some serious cheddar. Cheers!!! read more

Very impressed, I had a complaint about service and they went above and beyond to rectify the experience!!! They even came and picked up my bike at my house, and will drop it back off!! Gold Star with customer satifc read more

Bike shops never cease to amaze me. They are soooo expensive and people pay like its nothing. Granted, not all the bikes in any given shop are a thousand bucks (or more!), but they are at least 2 or 300$ to start. Thats ok, but then its like getting a car with no AC and crank windows.. Helmets tho have to be the biggest crime. You can get a nice helmet at walmart for less than 20$ but at a bike shop they are 200$ (seriously). They really are all made the same. Foam with a plastic shell. Anyway, the service is friendly and helpful, so no points lost there. Its the price of things that kills me.. OUCH! read more

I purchased a BMX Scooter for my 7 year old granddaughter and when I tried to assemble it I realized I was over my head, especially with the cable brakes. I took it to Trek Bicycle late one afternoon and they professionally assembled it early the next day. Now I know my granddaughter will be safe and she's happy riding her new scooter. Thanks to the guys at Trek who provided great customer service and know-how. The cost of assembly wasn't bad either. Very easy transaction. THANKS !! read more

Visited the trek store yesterday (Rohrerstown Rd) in search of an accessory for my Trek bike and was stopped at the front door and interrogated by Erik (if that's his real name). He became aggressive and began questioning me about the nature of my visit, further saying they were only taking appointments. He uttered I could not enter the store without an appointment. However, there was no evidence of this process on their website or posted signage on the doors. Disappointed I went to my car and returned with my husband and the guy with the cap began speaking to us in a very condescending tone. He reiterated the same statements and began blocking entry. After several minutes of the two employees making a scene, we were allowed in the store. You would think customer service would be at an all time high considering most businesses are just reopening after months of COVID-19, quarantines but these two individuals and behaviors toward potential customers were disgusting!!! Walk away and take your money elsewhere. No one has any obligation to shop where they are treated disrespectfully. read more

Trek Bicycle Lancaster - Do not shop here!! You will be interrogated and stopped at the door. - Bikes Near Me - Lancaster, Pennsylvania

Absolutely wonderful service. The guys are so nice and helpful. They will be honest if there is a cheaper product that is a better fit for you rather than trying to sell you something that you really don't need. They are so great about ensuring that the bike you want is really the bike you need for the type of riding you will be doing. The service center is also super helpful, while I was there a woman came in looking for a bolt to a bike rack she got on Facebook that they don't even sell and they didn't have that particular bolt but they hunted one down for her online and told her if she got it they would help her install it to her car. They were so great with me as I looked for a bike for my brother, they asked really good questions about that he was going to do with it and then let him try a bike that would fit his needs it was actually one of their cheaper bikes. I was so glad that they didn't try to sell us something more expensive that we didn't need. It was also a surprise for my brothers birthday so they helped us secretly purchase it while he was there with us and then they let us keep it at the store for a couple of days until his birthday. I can't say enough about how great the customer service was, I wish more stores were like this! read more

Trek Bicycle Lancaster - The bike! - Bikes Near Me - Lancaster, Pennsylvania

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Did a fine job servicing my bike. Just have a problem with the level of communication from what i was told it would cost and what they charged me. The said 60$ to install a dropper post, then added another 35 onto the bill for a line bleed. They sure made it sound like it was all included with the install. I called afterwards to let them know i wasn't pleased about it. But didn't seem to really care. Check out hung ho bikes. They have always been upfront and never charged me more than what they initially said it would cost. I understand that it costs money to pay an employee to bleed a line, but do me a favor and let me know the cost before hand. read more

The best kept secret in Lancaster - Bike Line. Great bike shop open for over 25 years. The new bike mechanics there are fantastic. Bernie is from one of the top bike shops in Washington DC. Ralph is an experienced certified Trek tech. Everyone in the shop is a certified Trek Ninja . The sales associate are very helpful and knowledgable - I got my foldable Montague bike from here and I couldn't be happier. They even helped me get the bike lighter and into a box so I could take it on the plane to Italy. Super happy with my bike. I got to try the virtual spin stationary bike yesterday and that was pretty cool. In regards to the previous reviewer .... I kindly disagree, as they have a wide variety of items that range from bargain prices to high end. For example they have bike helmets from $40 to over $250, it just depends on what you want. If you're in the market for a bike or any bike accessory or just want to talk to some friendly funny experienced bike folk (ask for Joe) ... this place is a must! read more

Best bike shop in Lancaster pa. Very friendly staff, they make you feel like family. Also they carry quality merchandise. As for the person complaining about prices I think Walmart is probably where they should buy there stuff. Bikeline is very friendly reasonably priced stuff and always have a discount table. Thank you to the staff and owners read more

This is a real bike shop that sells high quality bikes and has knowledgeable mechanics, not Walmart. They have almost any accessory you will need for mountain, road or tri. Kids bike and hybrid selection is good too. Largest inventory of any shop in the area is why I call this my local bike shop. read more