Thank you uline for being on top of things. Great customer service. I would like to thank Westly figueroa for his great help great customer service. Thank you westly. You made a happy customer. read more

I've been a fan for years. It might seem a bit weird to be a fan of a shipping box and packing supply company, but Uline has a large catalog of items. Plus their shipping is so fast. I recently needed red bags or boxes for an event. When I can't find them locally, I usually go to Amazon, but due to their Prime shipping now taking a week sometimes I was in a bind since I needed them quicker than that. That's when Uline came to mind. I was able to quickly find red boxes that would work for my purpose. I ordered 100, and I had them in hand two days later. These were high quality boxes of thick cardboard that were easy to put together. Especially given Amazon's slower delivery, I foresee using Uline regularly going forward. read more

This is one of the worst companies ever. They send these giant catalogs to my company to people who don't work for us. I mean, these aren't even coming to actual employees of our company - just to people who do not work here. Constantly. I emailed/call and they claim we're removed from their list, then send another catalog to a different person who does not work for us. This has been going on for years. It's an incredibly simply concept. IF a company does not want your junk mail, remove them from your list? You save on postage and paper. Not these idiots. They send these giant wastes of paper to a company who will never use them. Ever. They refuse to remove our company from their list. I've emailed their upper management too. They don't care. Apparently these idiots are of the mindset if we keep sending junk mail to a someone who doesn't work at a firm, they'll magically use our service. I will never understand this. How does a company who wastes paper and postage like these idiots stay in business? FOR YEARS this has been going on. It's mind boggling. Please, for the love of God, do not use these people. And look at the other reviews. The same all over. What a terrible company. read more

Quality products, friendly service and a warehouse so clean you could eat off the floor!

HOW DO THESE CLOWNS TURN A PROFIT? CONTINUALLY get BOMBARDED by thick heavy catalogs---THOUGH I'VE NEVER REQUESTED ANY---for 2 companies I've sold. 6-10 YEARS AGO!!!! Wow! Every attempt at calling to STOP deliveries results in either my call getting transferred; rude employees cursing me; or total indifference! Printing on these catalogs must run in the millions---as would postage! If you OWN any part of this BULLSH*T company----TRAIN your staff----and BUY CURRENT LISTS! DEmand a refund from lists of sold companies! ***************IDIOT WANKERS!!!**************** read more

Deliberately misleading listings for 3M N95 masks when they have none. The listing shows all 3M models they stock with clickable links, but the actual SKU is the same for all with a "sub" notation (I should have caught that I suppose). Guess what you get when you order? Crappy made in China masks from a company not even listed on the ULINE site anywhere. They took them back after trying to tell me that their page wasn't misleading (gee never mentioning the actual product isn't misleading?) Of course they screwed me out of the outrageous $16 shipping charge. Never again ULINE. read more

I did 3 interviews in two days here and they never contacted me back. They seemed very interested in me. Guess not.

First they took my money and never sent me the products I'd ordered, then they (!!!) continued to send me their heavy, wasteful catalogues through the post EVEN AFTER I'D ALMOST SCREAMED AT THEM TO TAKE ME OFF THEIR STUPID MAILING LIST. I wouldn't trust this crappy company farther than I could throw it. read more

Any scam minded person can call Uline and open up an account under a business or owner's name and have products delivered to separate locations without authorization. Uline crams their crapalogs until my mailbox will not hold any more mail yesterday, causing me to drive to the Post Office and stand in line to get my mail. Sometimes, if the box is full, the Post Office throws them on the ground signalling burglars that nobody is home. Stephanie, is the snotty, interrupting, annoying orange in Customer Disservice, who will refuse to listen to your complaint and will put you in hold limbo if you ask for a supervisor. If a Uline supervisor reads this, they should monitor Stefanie's calls. read more

More than five stars please! I LOVE LOVE this company. I never leave here disappointed and this place makes my job so much easier when I'm working on marketing and promotional materials. I drove out to Waukegan (about 15 minutes away from my home) to pick up some gable boxes for a project I was working on. I got them home and realized they were too big, so they told me to bring everything back and they'd refund my $$. They did refund my money in 48 hours, and of course I left with another order of the right-sized boxes. I feel important coming to the customer pick-up area with all the other big giant trucks. Inside the warehouse, it's completely fascinating with little fork truck lifts driving all around and beeping at each other consistently. If you've seen Bee Movie, it reminded me of the busy bees making their honey. Quite comical in a way. These guys are efficient, their customer service rocks, they never screw up orders, and I leave 100% satisfied each and every time. read more

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I honestly love this company! Super customer friendly and always available to help. They are not always the cheapest place, but at the end of the day I will pay slightly more in order to make sure my product is right and on the rare occasion something is wrong, Uline will fix their problem and get everything sorted out for me. read more

I ordered boxes for a job and was told I would receive them by 9pm the next day and scheduled to have workers fill the boxes and ship them out the next morning. The boxes never showed. When I called at 7pm to check to make sure they were still on track the customer service guy told me they would still be delivered by 9pm. Well this morning the boxes still haven't made it and my workers had to be sent home and MY customer will I'm sure have issues with this so I will need to make other arrangements. When I called the customer service line this morning I was told the boxes would be delivered by 9pm today. Was shocked that they wouldn't contact UPS to verify were the boxes were at this time. Just sort of left me hanging. Expected more from them. read more

We have been a Uline customer for the last 13 years purchasing a variety of products, mostly packaging supplies. Recently we tried to purchase some paper towels and toilet paper and were told that they will not supply them since we haven't bought those exact items before even though we have been a loyal customer. We will never work with them again since they would like loyalty but don't show any. read more

This is an email I wrote to Uline...it says it all: Wow!? So utterly defeated tonight. So much for, "We are all in this together" and "Canada will be stronger for this and unite"!? Uline won't even sell me ONE container of Lysol wipes (and you have it in stock online!!) and your customer service rep didn't even give a damn. :( I wish I had got her name... I am so stressed and worried for my own family's health and safety with my job, that I have not been able to sleep for weeks. No, I am not a frontline worker (I am a dog walker & provider of pet services), but I help people with their dogs that ARE frontline workers. I go into people's houses to take care of their pets while they are at work. I have to touch common surfaces like door knobs, crates, keys, facets, etc. I am in and out of houses either walking the dogs or providing play dates/backyard breaks. I NEED Lysol wipes and hand sanitizer to do my job safely. My husband also does all the shopping for our family and his elderly parents and we have ONE car to share to accomplish all this and it needs to be sanitized...we are running out of things to sanitize with. We barely have any hand sanitizer left and we are down to one container of Lysol wipes. Good luck finding any of these supplies in the stores, let alone disposable gloves (not to mention the risk it takes to go into these stores to check their supplies). It is also worth mentioning that technically, my business is still legally allowed to be open. The Government of Alberta has listed my business as essential: "Businesses that provide for the health and welfare of animals, including veterinarians, farms, boarding kennels, stables, animal shelters, zoos, aquariums, research facilities and other service providers." I work for SPOT, and we are contractors, so we get NOTHING in the form of supplies from them...they are like UBER for dogs. Not that it made any difference because I am small potatoes, but I am an existing customer. I haven't ordered much but you would think there would be some preference to the fact that I didn't just Google you and stumble upon your Lysol wipes. I actually thought of your company from my past purchases and thought, "Oh, they will help me since they seem to be geared to helping businesses." Boy was I wrong! :( There is still so much we don't know about this virus and even though my clients keep telling me they have no symptoms, they could be asymptomatic and their house could be contagious and for that matter, so could I!!!??? This is why I NEED Lysol wipes! I clearly was not one of those people that hoarded supplies, but now I really need some. I asked for ONE container (not the SIX order minimum...I would take that though, but I don't want to be one of those hoarders out there!) and your staff said, "It came from the president, we can't sell them to customers that haven't ordered them before." I asked the rep if they could take my concern / story to the president and she gave me a canned answer that essentially meant "no." That is a really crappy way to treat your customers in a time like this. In some ways, I think I am more upset about the WAY I was treated on the phone by your staff...so heartless. WHY couldn't she ask her supervisor if she could sell me ONE Lysol wipe!!??? I even asked if she could put me on a list to get the first available supplies and this was her response, "I just keep telling people to check back at the end of the month." Um....how is that going to help me NOW and you can't even promise you will ship me some!?? Now, I am faced with the possibility of letting my customers down that are OUT THERE HELPING SOCIETY by quitting my job for my family's safety. :( Trust me...I make peanuts at this job, but I do it because I love dogs and helping people. Those clients may, in turn, have to cut back their hours or be stressed out finding alternative arrangements for their pets. Mr. President of Uline, keep that in mind when you are expecting your next shipment of supplies...my client, the truck driver, might have decided not to go to work because he can't find help for his dogs. Uline is setting a nice precedent during this pandemic, "Everyone for themselves!" I will be sharing my story with anyone and EVERYONE that will listen. A very disheartened customer, Traci Valentine read more

I would never buy anything from this company. They regularly send thick, unwanted catalogs to our residence. We have no need for their products and even worse, they're killing trees to make these junk catalogs. Come on ULine, it's 2020---who uses catalogs anymore. If I wanted your products, I'd find them online. read more

Bought chair mats (that were supposed to be meant to use on thin carpet); not impressed at all. They dented under the chair wheels when I wasn't even sitting on it. And when I did sit on it, wouldn't even wheel smoothly on the mat. Actually, chair moves easier on the carpet than it did on the mat. Not only that, but I had to pay shipping back. Bought a mat at Office Max, and it's just fine. read more

Customer Services and Managers are POOR and Not Helpful!!!! They only care about themselves. Waste of time!!! Lost our business with them after more than 16 years. read more

This should not even have gotten to the point that I have to make this review. I politely called twice to be removed from there mailing list and all that happens is I get sent MORE catalogs. They promised to take me off their list both times! Went to my box today and there are 2 massive catalogs coming in at 810 pages each! As I explained both times on the phone I have NEVER ordered from one of your stupid catalogs before. I order online. I'm pretty sure most people do. This company must be ran by a bunch of old baby boomers who don't give a damn about our environment. If you read through their reviews this is a common complaint so maybe your company should take a hint and do better by the ONE planet we have to live on. This review is going on all sites and a BBB complaint is being filed. Maybe your company can finally get it together and you may even save some money. It's probably not cheap mailing all that useless wasteful garbage out. read more

ULINE just scammed me out of $405!!!! I purchased a $405 Uline Vacuum and did not like it. I called the customer service line and spoke with Andrew. He said yes you can send it back in and we will look at the condition to see if we think we can resell it. At my own expense I sent it back by UPS...a month or so went by without hearing from Uline so I thought I would call. They told me they "threw away my return" and I was out the $405. Really Uline you threw away my product return? Does anyone on Yelp want to spend money with a company that cashed my check then THREW AWAY my return. Andrew just said well that is too bad for you it is our COMPANY POLICY TO THROW AWAY YOUR RETURN AND NOT REFUND THE CUSTOMER! So I cannot even get my vacuum back to try to resell it myself.....what company does this to a customer??? read more

never buying from uline and xpo ever again. made lame excuses of not having a local business to do repairs when i already have to repair the damages that they caused on property. do not buy. they will damage your property when delivering. refusing to pay for damages even when they request you get an estimate and when you do find a found local business to repair. read more

Just got an email from a corporate drone who said that all pick up orders under $300 will incur a $25 handling charge, in order to 'relieve congestion at the docks.' What a wonderful problem to have, congestion at the docks! This means that you have a great business, and people are spending money to keep your doors open! Sadly, this sounds like corp-speak to me: I've picked up things at the Waukegan facility on numerous occasions, and have NEVER experienced anything other than exceptional, speedy service. Those days are over, as I'll never be going back. Nice knowing you, U-line. Perhaps the pencil neck who sent out the email (I'm talking about YOU, Brad Harper, Illinois Branch Manager) will come to his senses, and realize that 'congestion at the docks' is a hallmark of a booming business, not a reason to punish loyal customers, and send them running for the door. Your mismanagement is your competitors good fortune. read more

I've used Uline for all of my shipping needs for the past few years. However, as of May 2015 they are now charging a fee for all orders under $300. I could always bump up my order to $300, but then the items won't fit in my car. GOOD NEWS! I was looking online and found similar items on Amazon plus free shipping! Now I don't have to pick up my items! So long Uline, hello Amazon! read more

This place is not just for business to business customers and also not just for shipping. I picked up the plastic grip jars and clear round widemouth jars to organize my kitchen and combined with a label machine, they made for a fantastic organizational system. Best of all they are much cheaper per item than I have seen anywhere else. I did try ordering some online from another brand that seemed comparable, but the quality was just not as good. The plastic on the grip jars hasn't held up as well and more easily dents. Bottom line, is if you are able to buy things in bulk this place has a lot of items that are great for organization or a small business. read more

This company used to be good but it is clear they can care less about their smaller customers which is a shame. I used to go here to pick up all my packaging items once a month but then they decided to charge $25 for orders less than $300. Ok - way to wipe out a customer base since most people don't have a vehicle large enough to fit $300. Fine. So I start ordering for a delivery to my door. This experience is always terrible, and also the charge keeps going up over the years. Used to be only $55, now is $80. So now I do bigger deliveries to make up for the charge. They know they have to go to a residential address...yet every other delivery they are sending a HUGE semi to make the delivery. Only thing is a semi obviously isn't allowed down residential streets. So they then have to send a smaller truck to load up the items and deliver them to me. The dumbest thing is they have the nerve to ask if I will pick up my items down the street? If I wanted to pick them up I would just go to the store, oh wait I can't because I'll get charged $25! The delivery guys are also probably the most unhappy people ever too, you can tell they probably deal with this crap all day. read more

If you're looking to save money, then stop looking. Uline makes running a small business easier by offering a vast amount of products at reasonable prices. Customers can shop through the online catalog or have one sent in the mail for free. They carry most anything imaginable for day-to-day business operation. The majority of products offered come in bulk, which saves money and multiple trips. Shipping can be expensive for larger orders online. They offer the option to place an order online and pick it up at the warehouse in Waukegan. The warehouse is located just off of 41, in the same business park as Abbott Industries, and is easy to find. There are two Uline buildings within the business park and the warehouse is located in the east building. The online order pick-up area is located on the north side of that building close to the shipping docks. Orders will be ready to go when you arrive to pick them up. Depending on the amount spent, Uline offers free gifts, nothing overly exciting, but hey, it's free. The gifts, and how much one must spend in order to qualify for them is available in the online and physical catalogs. Uline saved me hundreds of dollars by buying the supplies I need in bulk. The quality of the products is some of the best available in the industry. Also, the variety of products available is second-to-none. If you run a small business, or were considering the possibility of it. Check with Uline as you determine the costs to run your business, because they'll have most of the items you will need. read more

This company sends me junk mail. Yet, I have not purchased from them and I am on the do not mail list. I commented on their FB page asking for them to please stop mailing me and they just deleted the comment. read more

These people sent me a 756 page catalog after I bought $7.00 worths of parts from Erelacement parts. How many trees do these people use , to send catalogs to uninterested customers? Uline will never see a penny from me, but I bet the five pound catalogs keep coming. America run amuck. read more

All I have to say is don't buy the Uline Contactless Thermometer. They cost nearly $70.00 and they last 1 month. I took 2 back to Walgreens and got my money back! read more

AWFUL AWFUL AWFUL COMPANY!! Confirmed 3 TIMES my address and phone number. Sent it to the wrong address and driver didn't even call the right number. I had to leave work and lost over $150 from cancelled customers and now I may miss my sons regional track meet because of all of this. I am beyond MAD right now!!!!!!!!!!!!!!!!!!!! NO EXCUSE FOR THIS! Not to mention my last few orders of bubble bags have been the incorrect size (shorted by a solid inch and less quantity in the boxes than stated on the outside of the box.) read more

I work for a large hospitality management company in southwestern Michigan. I ordered a set of gridwalls and baskets to display retail goods such as granola bars, candy, chips, etc. It hasn't even been 60 days since I received them and put them together and the metal has split and broken, making them unusable. I contacted customer service requesting a refund or a new set of gridwalls and was told, within 5 minutes of my email being sent, that the items only had a 30-day warranty and they would do nothing. This is a clear sign of a bad product, a company that knows it's selling a bad product, and no way to build any kind of customer-vendor relationship. Do not buy from this company if expect your equipment to have a reasonable life span. read more

$14 for a box of 6 - Swiffer duster 360's when I can get a box of 11 for $11.97 at Walmart & $12 at home depot. This place is a rip off, don't bother! read more

I have never delt with a supplier (of any kind) that works as smoothly as this company. When I call in, they greet me by my name (I know it is a computer caller ID trick), but none the less it is nice. When I need to ask about a box that I ordered in the past, they have all the info right there. Same day shipping if you call early enough. Very good prices and a large selection of boxes. Note to the moron who commented here about the owners political views - your an idiot. Yelp is about reviews of business, not politics. 5 stars all the way. read more

The fact that a company still wastes SO much paper and fuel to get paper catalogs out is a testament to the abysmal nature of it's leadership. They don't seem to care about the planet or the future resources available to their children. I will no longer do business with a company that is so disrespectful of the planet and doesn't care about generating such horrendous waste! I mean...paper catalogs in 2020?! How much more backwards a mentality could anyone have? read more

just received an huge thick catalog from uline. did not request it. it is a disgusting waste of resources.....paper, gasoline, etc etc. unbelievable during a time when we are all trying to conserve. read more

I am writing in the name of the environment and giving this company a 1 star because for the last year I have received a 4 pound, 787 page catalog every month. Back in january, 4 months ago I called them and asked them to stop mailing me the catalog. I told them that if I wanted to see it, I could just go online and tyhat I did not want any trees to be cut for a catalog that I do not use. 4 months later, they are still mailing it to me every month. read more

Terrible customer service. Changed my order without asking and their prices are very high. Want to pick it up from their warehouse? $25.

I have had a good experience with Uline in past, but as of May 10th looks like Brad Harper (Branch Manager) is adding a $25 fee to all pickup orders less than $300 due to congestion issues. Sure as a customer picking up, I could always just order more to make the order $300 - but when we get in that range now the shipping materials won't fit in my car so I have to pay more money to rent a truck to pick up from Uline. My other option is to pay approx. $40-60 to have the materials delivered which also adds to my bottom line. So it looks like either way going forward I'm forced to pay more regardless by using Uline. I am very disappointed and it looks like you want to reduce congestion so I will help you out and look elseware next time I have a need for shipping supplies. Brad, I'm sorry I inconvenienced your location as a customer - i'll try to avoid it in the future! read more

This place is GREAT, they have anything you can imagine from industrial supplies, to cleaning products to yard furniture to office supplies--Pretty much if you can think it, or need it, they likely sell it. I ordered a rolling wood pallet from them; it was very well constructed, very inexpensive, and the order was here in two days. I will definitely go to Uline again in the future for other products. read more

Needed 4'x6' cork boards asap. I searched everywhere locally and struck out. Gave U-Line a call and the very friendly woman who answered the phone took great care of me. I placed the order yesterday around 2:00p and the merchandise is set to arrive today. Great customer service. read more

Full line of quality shipping supplies (many LARGELY branded 'Uline', which I object to) and mostly next day delivery in Chicago area, but beware of some shady practices. Once you place your order, you're on the hook for shipping charges. I have occasionally placed orders in the AM where I call back as little as 15 minutes later to change an order or cancel and their standard response is "it's already been processed - there's nothing we can do" or "it's already on a truck and has left our dock". Seriously - only 15 minutes or so later? That's not Customer Service, that's self-serving Uline-helping-themselves service. It's not inability, it's unwillingness. If their practices are so inflexible that they can't make changes mid-production, they need to take another look at the meaning of service. It certainly gives one the appearance of gouging customers for shipping costs, and hoping they'll just keep the item rather than incur additional charges to return it. Buyer beware. read more