I just bought a lovely signed serigraph of Venice from here. It will remind me of our actual visit…read morethere with family.

Do not like new furniture! I like used, old & antique!!! This is the perfect store for me!!!! love!read more

Found just what we wanted, salesman very patient, not cheap but good quality, drove there from the…read moresuburbs but very pleased with the whole experience! Service was timely and chair delivered on time!

Update 5/17: The replacement finally arrived, after playing phone tag with numerous shippers and…read moretaking a day off work for the supposed delivery date only to be called towards the end of the day saying it would now be the following week. However when they did eventually get here the switch was easy enough. So excited to have my new chair... opened it up and... it's 100% a used chair. USED. for nearly $1000. Maybe it was a return or something. But there are scratches all over the bottom, and one of the levers, the tilt, doesn't seem to work (I watched the instructional herman miller video and this lever isn't moving that way). But after 2 months I'll just have to live with this, I won't deal with Office Designs for another minute. All in all this was the single worst experience I've ever had with any online order, ever. Dropping the 2 stars to 1. ------ Original review below: My very, very expensive chair arrived with one of the levers snapped off. This didn't happen in shipping, it was clearly packed like that - the two parts of the chair were each in their own bag and this level was just on the floor of the box. It took a month for it to get to me, and when I contacted them about the problem I was told it would take at least another two weeks to replace it. So I am stuck storing their broken chair in my garage, taking up so much space I can't park in it at the moment, and I still have no chair. I like supporting smaller companies, tired of putting money in Bezos' pocket, but if I'd ordered this chair from Amazon I would have had it that same week. Instead I am here nearly two months later with their broken chair in my garage, still waiting for the new one. Never again. 2 stars only because they were at least responsive when i reported the issue.

1 star -- Repeated warehouse damage, incorrect assembly and failed deliveries. Over a month with no…read moreresolution, plus added costs and canceled plans. We ordered a couch (plus a coffee table and side tables) from Steinhafels and selected a delivery date based on the availability offered at checkout. What should have been a standard delivery of brand-new furniture turned into multiple failed attempts, damaged items and ongoing confusion. It has now been more than a month and we still do not have a functioning couch. The core issue is not a minor cosmetic issue. It's Steinhafels' warehouse handling and assembly quality, which then gets pushed to the delivery team to try to fix in real time. A brand-new couch should not arrive ripped, incorrectly assembled or broken on the truck -- and a replacement should not show up with the same kind of damage. What happened (timeline) Delivery attempt No. 1: * We received no advance notice of any problem. * The delivery team arrived and told us the couch was damaged at the warehouse and could not be delivered. The drivers even indicated we should have been notified ahead of time, but we were not. * Once the truck was opened, it was also clear the coffee table and side tables were damaged, and the drivers refused to deliver them due to the damage. Delivery attempt No. 2: * The couch finally arrived, but it was in unacceptable condition for a new purchase: ripped upholstery, improper assembly, bent in the center, bottom riser dragging, wrong legs. * We were not comfortable sitting on it. We also felt pushed toward a "repair" solution, which is not appropriate for a brand-new couch delivered in defective condition with incorrect assembly. * This attempt also had a real impact on our plans. We were expecting the delivery to be resolved before hosting, and we ended up having to cancel our New Year's Eve party at the last minute because the couch situation was still not resolved after this failed delivery. Delivery attempt No. 3 (the "replacement"): * This was supposed to be a simple exchange: broken couch out, new couch in. * The delivery team told us the replacement couch was already broken on the truck -- the footrest was bent. They tried to repair it, but it was still not functioning properly. After three attempts, we were once again left without a working couch. Additional issues: store runarounds and extra costs Every delivery attempt has required us to drive to the store to get anyone's attention -- only for the store to call the same customer service line that has been unhelpful and unable to resolve the issue. We also live in a high-rise in the city, which adds real costs and logistics each time a delivery is scheduled. Every attempt requires reserving the service elevator, which costs us about $200 each time -- and we have had to do that repeatedly because Steinhafels has not delivered a usable couch.

DO NOT SIGN the DELIVERY SHEET stating NO damage has occurred during delivery- you will have no…read morerecourse when you find that they damaged something after they leave. Our house only had a scratch on the wall from the 2 carrying up a couch to a 2nd floor. I dismissed it, not a big deal. What I didn't see till later that day that they damaged our driveway with their truck, leaving a large slice in our black top. After calls to our sales person & manager, we were told because we signed the sheet we had no recourse & they were sorry.... Really?!

Isaac and Carlos were very professional. Installation was…read moresmooth and we are happy with the service. Now to try this new dishwasher!

OUTSTANDING......ABT ELECTRONICS My 92-year-old mother's TV…read morewas no longer working. My mother is severely disabled and cannot leave the house unassisted. I called ABT and spoke with Lou (his direct # 847-954-4140). I did some research before I called and liked the Samsung 55." 4K NEO QLED, originally $1,297.99, on sale for $897.99. Lou stated, "They had a sale starting tomorrow (Saturday) and that he could sell it to me for $651.00." Great! Lou said he could have it delivered next Tuesday. I explained my mother's situation and asked if it could be delivered tomorrow, on Saturday. Lou said, "I'll make it happen." Now that is exceptional customer service! Josh Hoffman was the technician who delivered and set up my mother's new Samsung TV. Josh programmed the Xfinity remote to the new TV, and my mother accidentally hit something that made the TV verbally announce everything she did. Josh asked if she wanted that, and my mother said no. Josh was quick-witted and a comedian; he had my mother laughing. You certainly can tell when an employee loves their job! THANK YOU SO MUCH, LOU AND JOSH, FOR MAKING THIS PURCHASE GO SO SMOOTHLY AND ENJOYABLE FOR MOM!

I've been a regular client for several years. This is a hidden gem in the world of rented offices…read moreand meeting spaces. Excellent wifi, printer, ultra-clean facilities, and friendly vibe. The owner Mac goes out of his way to welcome people into the clubhouse. He is constantly adding amenities like standing desks and other additions. So if you need a space for a day or 5 days a week, this is the best place around. The excellent coffee and specialty drinks are a bonus. Bravo!

This place is super cute and the perfect meeting spot ​ for business and small functions. The owner…read moreMac is prompt, kind, and considerate. The Professional Nurses of Chi Eta Phi Sorority Inc. Absolutely love holding our events in this space.

I came in to the Vernon Hills Illinois store to buy a daybed. The salesperson, Lisa, only had one…read more I then walked around the store myself and found a recliner I liked. Unfortunately, Lisa had no time to help me. The next day I contacted the store but again, Lisa had no time to help me. I did leave a message for the store manager to call me. However, "Taylor" did not return my call. I then stopped by their location in Skokie. They had the chair. The sign said $1650 was the price. But when the salesman rang it up, the price had jumped to $1730. A supervisor I called at the corporate level could not explain the difference. Then a customer service woman called me to say they quoted a chair with lumbar support. I did not ask for this extra feature. I was not told the sale was being rung up with the add on. I could not get the store to see what the problem was here. So I will not be buying from Penny Mustard. If you are buying there, double-check the posted price versus what is rung up. Something is definitely off with their selling practices In my opinion.

Friendly customer service. Helpful in answering my questions. We got exactly what we wanted.read more

Good selection of furniture especially kitchen counter stools and writing desks…read moreSee Andrea she's very helpful and knowkedgeable

I am a person who rarely writes reviews online. However, the good customer service that I received…read morefrom Scott Price (the owner of Toms Price) warrants this action. I recently purchased a new home and ordered a custom couch prior to my move in. Scott and his team were instrumental in helping me find the right size/layout for the space. Unfortunately, there were a couple of hurdles that I faced in the process, including shortage of fabric supply and napping issues on the couch that was ultimately produced and delivered. Yet, through it all, Scott took action and personally helped me navigate through this ordeal to find an optimal resolution. His immediate follow-up and authentic concern was refreshing--and something we don't see often in the service industry. I really appreciated his help and wanted to share my story with others.

They installed cubicles in our Chicago office. The cubicles came with electrical parts that did not…read moremeet Chicago code and they didn't do anything to help. They charged a lot for delivery and assembly of the cubicles but we ended up having to spend thousands of $ separately to get the correct electrical parts. If anyone from Chicago is considering these guys, watch out. They don't even know the Chicago requirements.

This store is right next-door to where I work. I had never previously been in there, but my…read moreneighbor needed a home office, so I recommended it to him. This past week, I drove with him to this Kenosha location, and the staff members were able to help him meet his needs. They have new, gently used office furniture. Chairs, desks, credenzas, etc. They even have rentals!Reasonable-prices. The whole staff was accommodating, and I recommend this business to others. I plan to return if I ever need office furniture. Plenty of street parking!

I purchased one of their Alera office chairs online that was rated for higher weight folks back in…read more2011. These days I am no longer has heavy, but I LOVE this product. This is product number ALE-RV44LS10C and the Reg No: PA-25917. This chair is pretty heavy duty, and super comfortable to work on, especially when you're working at a desk and on your computer on a daily basis. I recently moved two weeks ago from Chicago to the suburbs of Atlanta. The movers must have dropped the chair in transit because it was missing a castor and one of the other ones was cracked. I called their customer service number today and was transferred to Tracy Wernle. She was so incredibly helpful! Professional, kind, and helped me resolve the problem. I am receiving replacement castors for the chair and I am so grateful I got to speak with Tracy. This chair cost me over $300 so I was devastated thinking I would not be able to use it again. SO GLAD I CALLED. I recommend buying their products, customer service is a dying industry but they have it going in full force here at Essendant, Inc.

Went to Rework for a community event. Rework was kindly giving away furniture this past Saturday. I…read morehad saw a post on FB for the event and signed up. Since I recently moved cross-country to Chicago, I am in need for office furniture. I went with my husband hoping to find a office chair or some furniture to use until my furniture arrives via Pod in a few months. Anyway they allowed (1) free piece of furniture and also was selling preused furniture for $39 and $99 bucks. We really lucked out. My husband found a big chair for our living room for free. We purchased a huge book case for my office. In addition to these pieces, we found a rolling ottoman and a side table. We were thrilled with our finds. This wharehouse is open to the public and had a floor dedicated to sale/clearance items and a bunch of new items too. The prices seemed reasonable on the new items too. Checkout website for items currently on sale. I would like to shout-out Mark (owner) and Junior for having awesome customer service. Junior helped me with approximating how many yards of fabric I would need to reupholster the chair that we got for free. Oh yes, I failed to mentioned they have lots of fabric for sale. At the event the fabric was only $5 a yard. Such a deal. Mad props to this business. *only furnishing for my temporary housing for now but will look to this business for my more permanent home in the near future* Would add photos of finds but waiting delivery. That process seems easy. Hoping I will have our items soon but there was polar vortex.

Hands down the BEST place to get furniture. Always high quality and long lasting. +Chairs are very…read morecomfy.