Wonderful service, very polite and courteous. Great customer service. Thankful for this business saved my iPad

Horribly rude from the very beginning!! Made the process of getting my son's screen on his iPhone replaced awful! We walked out because it was so stressful and drove to the store in Kenwood. The Kenwood store fixed the phone with no issues and was so kind and knowledgeable throughout the process! DO NOT GO TO THIS STORE!! read more

Extremely rude. I called for a quick estimate and explained the situation with my phone. Instead of answering my question or trying to help, the associate laughed at me and said, "You shouldn't have done that." I was completely baffled. I called for an estimate, not to be laughed at or lectured. It was unprofessional and a complete waste of my time. Based on this experience alone, I won't be doing business here. read more

I had the pleasure of working with Mark today who went above and beyond to get the job done. I appreciate that man. He even finished the job quicker than he thought he was and all I can say is great work! 10/10 from me. read more

I was a few minutes away from purchasing a new phone when someone suggested going to you break I fixed. My phone was fixed in less than 2 hours and I did not lose any of my contacts I would highly recommend the service. read more

Do not take your device to this location. The manager is very unprofessional and rude. They will hold your device hostage and not allow you to even pay for the service. You will be better going ANYWHERE else. read more

My boyfriend was having problems with his phone battery and took it here. He had a clear phone case with valuable pictures in the back of family members, memories etc. He received his phone back and he saw that the pictures were no longer in the back of his phone case. He asked the employees if they had them only to find out the employees THREW THEM AWAY. When he asked for them to check the trash cans, the employee then said that they just took the trash out. Very unprofessional as they could've told him to take the photos out before they worked on it or even set them aside. At least tell the customers they need to take something out or do something before doing a service. Let alone throwing personal belongings away. read more

The price they charge to fix gaming consoles is more than buying a new console. Don't waste your time. I only put 1 star because it won't let me put 0 stars. read more

I would give it zero stars if I could. I was quoted $239 for (2) iPhone 12 mini screen replacements. I decide to only fix one because the other one was still operational. I was give an estimate for that phone on a receipt for $159. Went to pick the phone up after waiting over 2 weeks. The bill is now $260 to fix one phone. The phone has scratches on it from them trying to get the screen out. Horribly unprofessional. I will definitely never return and I'll be speaking with the attorney general about their business practices. read more

Fast, efficient service. Repaired iPhone cracked screen in under two hours. Friendly, knowledgeable repair technician. Explained all of the details of the repair. read more

Appointment was at 10:00 am. Drove 30 mins to get there. Nobody at store/opened store. Multiple people wandering around out front trying to call and figure out what's going on to no avail. I messaged someone at main office who had the solution of booking me at another location instead. I'd rather slide my fingers on broken glass on my phone than use this place. read more

Prompt and efficient. Thank you! As a small business owner, down time is lost revenue. Thank you for rescuing us!!!

Phone still hasn't been fixed, even after 2 trips to the store. I was told it would take 48-72 hours. It took 6 days and they didn't even bother to call me when it was complete, I had to keep calling to check and every time they said, "oh yeah, we had to order another part for it" or "oh it's on Chris's desk in pieces, it'll be another day or so." I have zero faith that they actually did anything because I got it back and its STILL not fixed. DO NOT USE THIS STORE they are disorganized, non-communicative, act like they care, but in the end, as one of them told me, they prioritize Asurion customers, so if you're not one of them, be prepared to be unsatisfied. What a racket! read more

My daughter cracked her iPhone screen. Fast, efficient, and amazing costumer service!

DO NOT GO HERE. i took my device here thinking itll be convenient and easy to get it fixed, but I've waited two weeks expecting a call back or something for something they said it'll take 7-10 to do. I tried calling the store but their number is disconnected and have no way in getting in contact with them. I drove to the store to ask what's the status was and they told me they hadn't even started or even ordered the part. when I asked for device back they supposedly had misplaced it or the employee was confused on where it was and told me to get in touch with the manager the following day. Thats highly unprofessional and I'll steer clear of this store specifically . No cap read more

Took a tablet in for a simple cracked screen (no other issues). They ran diagnostic and confirmed no other problems. Same day service took 2.5 weeks and tablet now is glitching and faulty. When I took it in for warranty, the meth head tweaker woman managing the location said it was my fault and told me to leave. They will be out of business soon so seek a better option. read more

Amber helped me at the register and was extremely rude. She made sly gestures towards me and said I was wrong about what was wrong with my device. When she took my daughters phone in the back I heard them having an awfully inappropriate conversation about sexual acts. Awful customer service, Awful place. Never returning. read more

Horrible Store Management- Amber, Horrible Employees- MJ and Horrible Escalation Team Customer Service . DO NOT SELECT FAIRFIELD LOCATION- contact me directly and I'll give you $100 towards apple store repairs out of my pocket. Took my Apple MacBook Pro for a simple speaker replacement and now my MacBook isn't functional. My MacBook was fully functional despite 1 blown speaker and mint condition when originally dropped off. Ubreakifix is not an Apple authorized dealer for any repairs- BEWARE. I had the laptop overseen by APPLE store tonight and they were disgusted on how this MacBook was handled internally. Lots of internal pictures were taken as proof. Very sloppy work and mismatch speakers installed. My memory ram was destroyed and tampered with. My HDMI outlets were physically destroyed and damaged. My LCD screen was tampered with and doesn't work any longer. They didn't even install the screws on the bottom of the laptop but left pieces of scotch tape on all 4 corners to hold together. Original service date was 10/23/21 and finally picked up on 3/8/2022 after multiple attempts on fixing and constant lies on order status. Customer Service escalation Department is such a Joke and very helpless. Every single customer review about Fairfield location in 2022 is 100% accurate and I'm frustrated that I didn't check this before getting any service done myself. . Thanks Kenwood Apple for the new Apple iPad Pro 12.9" 1TB with Magic Keyboard purchased tonight ...... read more

My MacBook keyboard and trackpad stopped working and I took it to this UBreakiFix location and they were confident they could fix it within a couple days. After two weeks I got a call that it was unrepairable and I should sign up for the Asurion Home+ service. So I did and they said I would have to wait 30 days 2 full payments of $25 to file a claim and then pay $100 deductible to get my laptop completely replaced for a new one. Seemed to good to be true but spoke with multiple people that worked there asking questions to ensure I understand correctly. 30 days later I bring the laptop in and file the claim. Next day I get an email saying the claim was denied. I call UBreakiFix to find out why and they said because the laptop had previous damage the claim was denied. The laptop didn't have any previous damage though the keyboard and track pad was the first issue I ever had with it and it never had damage. The representative I spoke with then said that they denied the claim because I reported it had damage which I never did. Then he clarified that when I brought it in for repairs last month for the keyboard and track pad not working that when they put in the system the attempt to repair Asurion was able to see that and claimed that was previous damage. So they just scammed me out of an extra $50 and over a month without a working laptop. Not only that but the laptop won't even turn on now and it turned on when I took it in initially. Terrible company. read more

I usually take pretty good care of my phone but one day I dropped it in the toilet. :-/ How does that happen? Anyway I took it to the Ubreakifix by my house in Fairfield to try and get it fixed. This guy Joe Theisler was there when I stopped by and wasn't really pleasant to deal with. He acted like he really didn't want to be there, let alone help me out with my broken phone. I don't know if he just doesn't like people of my ethnicity or what. So he said they could fix it the same day since they had parts for my phone in stock. I came back a few hours later and it still wasn't fixed. The same guy was there (with the same attitude) and told me they couldn't fix it and that it would be the next day. So I go back the next day and its still not fixed. Don't over-promise and then under-deliver, that's not cool! Plus that Joe guy's attitude just made it that much worse. I will definitely be going to a different store next time. read more

I received great service at uBreakiFix. I took my laptop to uBreakiFix because the charger wasn't powering the computer. They opened up my laptop and found that a ground had come lose; and soldered the wire back fixing my computer. And they didn't charge me a thing. I'll be a repeat customer. read more