The young man who fixed my phone was professional, proficient and polite. He did the job quickly…read moreand at a great price. I will return here. I was fascinated watching him work as he was so adept at his practice. I definitely recommend!

I went to get my galaxy screen repaired after an accident left the screen shattered. It was cheaper…read morethan some other places and I was in the mall anyway so I decided to take a chance. It took longer than expected. The young man doing the repair asked me to come back in 30 minutes. I came back in an hour and he still wasn't done and he seemed almost annoyed that Id come back. I left and came back an hour later. The repair was completed but the screen does not fit exactly like before. Its a small difference, but it isn't flush with the bezel and you can tell when looking at it from the side. Okay but not great.

Genuinely don't get how this place is so INCONSISTENT!! You can have a worker that is phenomenal…read moreand takes less than 2 minutes to put a screen on OR someone who doesn't even install the right screen for the right phone! Someone please explain what this worker was thinking??

From the owner: ZAGG RookWood is a leading retailer of the best cell phone and tech accessories in Cincinnati, OH…read more We help our customers extend the life of their electronics through screen protection, cases, power banks, keyboards, speakers and headphones! Broken InvisibleShield? As an Authorized Warranty Center for damaged InvisibleShield screen protectors, ZAGG RookWood can process your claim and replace your broken screen protector on the same day! Whether you're in need of industry-leading screen protection for your device or require InvisibleShield warranty replacement, ZAGG RookWood is here to help! Visit us for all of your screen protector and warranty needs, or to browse our industry-leading tech accessories!

Needed a desk chair. This was handy. Good selection of styles and prices. We picked one out, and…read morethey got a cart to help us carry it out. Price was reasonable for what it is. Staff were great, and not just with me- I saw them helping other people just as much, and being friendly. Slightly odd spot at the back corner of the mall. Plenty of parking.

Terrible. Don't order anything online from them and have it shipped to the store. They can't figure…read moreout how to have something sent to them. Then when customer service answers it's someone who can't speak English. Or understand English. It's a mess. This isn't how one should do customer service. You'd think that the fourth time they tried to ship an item to you that they would expedite it, reduce the price or something. But nope. Not a thing. I did get a "Happy New Year" though.

Brought my phone an hour from home to get screen repaired on my fairly new iPhone XS Max, they…read morewanted me to leave it and leave my passcode and number and name they new it didn't have a sim bc I was using an extra phone with it, 15 minutes later they called me and told me to come back, when I arrived they had security there and informed me that someone stole my phone from them after they finished the repair, I filed reports there with sherif and security, he said he was going to compensate for my phone that was stolen then once the officers were gone he Refused to compensate as he said and only wanted to negotiate for a small payment of $400 for the stolen iPhone valued at at least 700-800$. And still wanted me to pay him for a 200$ screen replacement Horrible company do not do business with these people very sketchy they will do anything to screw u over for another dollar

This business scammed me by charging me for an unauthorized service and then demanded payment for…read morework that I never gave the okay for. They also never asked me what the issue was that I was having and assumed very incorrectly about prior damage that had occurred more than a year prior. My computers worked perfectly after those spills because I was able to do a cleaning of them all those months ago. Their forced cleaning of my computers didn't resolve my issue at all because my actual issue was electrical issues we had been having in our home, and if they had asked me what problem I was having with them in the first place they would have known this and could have earned their money legitimately instead of scamming me for it. I ended up having to pay them $150 just to get my computers back with the same exact problem. The issue wasn't with them at all but was with the monitors. If they had spoken with me we could have figured this out before this unneeded cleaning service was forced upon me to pay for. I signed up for a free diagnostic and then he called to tell me I owe $69.99 per computer. What a scam! The front desk gentleman is very nice, but the actual repairman is a scammer. They also won't refund me the money! So now I have to buy new monitors which is more than $150 on top of the forced cleaning fees! Unbelievable! This is shady business and they shouldn't be allowed to keep scamming people. At first I gave him the benefit of the doubt and thought this was only a misunderstanding, I reached out very kindly to explain all of this and ask for my money back. They only ignore me like I don't exist anymore. Of course, because he knows he scammed me!

Excellent! With computer repairs, I always expect bad news across the board: cost, timeline, actual…read moredamage, etc. While they can't completely fix something that's totally dead, I am quite impressed with how well they do with equipment on all three counts (time, cost, function). Have had several visits to them in which I was really expecting something bad, but each time I've come away with fully functioning equipment at a very acceptable price.