Had a reservation for a phone repair. Got to the store at my reserved time and the store was closed with a sign that the shop was closed. No explanation or communication that my appointment was not honored. See sign in the window. read more

uBreakiFix by Asurion - Electronics Repair Near Me - Dallas, Texas

I do not suggest taking an Apple watch here for a repair. We had an apple watch series 3 that had a cracked screen. It was "fixed" within 3 days. We went back to pick it up and wore it for a day. We kept noticing it snagging shirts and that the edge wasn't smooth. We took it back after a couple days and they were able to make the screen smooth and flush with the watch. A few weeks later with washing hands the watch got wet. It did not want to respond to touch commands and eventually the screen stopped working completely. When I called to state that the watch that we could previously get wet now does not work after their "repair" I was told I could pay another $100 and maybe they could fix it. Do not take your apple watch here. I asked kindly if they could try to assess the watch again without a fee and was told "sorry". I am very sorry I used uBreak. read more

I called the manager Sal at the Dallas store on Beltline and Preston. He was very kind and patient and helpful even though I purchased nothing from him. I ended up calling him twice with questions and never was met with impatience or unkindness. I will definitely consider him for future service needs if needed! read more

Hernan and Dylan were very kind and helpful helping me recover the data off my phone. Without them I'd be missing years worth of my memories. 100% will come back read more

took my PlayStation 5 in to be fixed for a broken HDMI port on a Monday and they told me it would be ready on Wednesday. Ended up being "ready" on Tuesday and when I got home it wouldn't turn on. Had to bring it all the way back to the store for them to tell me it wouldn't be ready until Friday after paying over $200 to get it fixed. read more

My phone wasn't charging. Guy said it might be a battery or charging pin problem, $190, ready in 3-5 business days. Got a second opinion. In 5 minutes blew the junk outta the charger port, no charge. read more

Amazing service and helpful with recommendations too!! Alicia was sooooo helpful and fast!!! She did two phones at once for me. Thank you Alicia!! read more

I'm going to open by saying the people I've spoken with have been polite and professional. I appreciate that. Solid customer service skills. That said, now I'm actually getting genuinely irate at their service outside of direct customer interface. Shortly after my previous review, I called the people at Asurion, and spoke with somebody who looked up my device. Per him, they couldn't do anything about the Switch controller except replace it. I can get the joycon replaced for free via Nintendo, I'm not paying for that. The fan, well, they could try cleaning it out, but if that didn't work they'd replace it. They would, however, charge me for cleaning and replacement both. So I asked them to just skip straight to replacement. A little over a week later, close to the end of the month, I hadn't heard anything, so I called again. This time, no word about the fan. Instead, they were looking at replacing the stick on the joycon. I didn't question it; if they could repair it in a long-term fashion, great. They were just waiting on the stick to arrive, and that could be that day, or maybe the day after. He'd call me when it arrived. Fast-forward close to a week, and I haven't heard a peep. So I called back a third time. The man I spoke with looked into it and said the device--which had been there two and a half weeks--was still in diagnostics. He then said that they couldn't do anything about the joycon, except maybe replace it. It would be free if I signed up for a protection plan, IIRC, but I'd have to wait a month before it kicked in. The fan, well, he could blow that out, that usually fixes it, and I could pick it up today or tomorrow, whenever is good for me. So sick and tired of waiting without any word back, I said fine. And that is where I decided I was going to go back to this review and update with a single star. The speedy diagnostics and repairs that the brand touts were nowhere to be seen. Two and a half weeks and three call-backs, and still there. When I was told 48 hours for diagnostics in the first place. It felt like there was little coordination among the men I spoke with there, and by now I'm just taking what I can get just so I can have my damned console back. They do not get my recommendation. read more

Terrible service, not organized, they dont appear to use first in first out, poor communicators. CANT believe Samsung let's them do authorized repairs! Beware read more

Too many calls placed to corporate about this location, especially an employee named Daniel O, he just sucks! Had my (secured) laptop for two days and did nothing with it, and he tried to stick me with a protection plan. Why do the their techs act like they're lost or just unskilled rejects in this industry, I mean to argue with the CUSTOMER about their phone number is crazy, why would I give you the WRONG NUMBER knowing you have MY LAPTOP I mean all but the area code was WRONG! But this is Dallas, land of no respect or common sense. I shouldn't do business with people with no experience, I'm in Cybersecurity and this smells like a scam, new banking info requested just to be safe. BASURA!! read more

This location at Beltline & Preston used to be YouBreakIFix, now it is an Asurion store. I cannot say a change for the better. Last year I had problems with my phone, and they did fix it correctly, but only after issues contacting me when they needed information from me which delayed the repair. Now we recently brought our laptop to be fixed. They charged $99 to fix something that was not the root cause of the problem. The computer was just as bad when we got it back. After a second visit they worked on it some more, but still the same problem remained. We ended up taking the laptop to a computer shop across town and they fixed it in one day. It is now working great. I will say that before it turned into Asurion, twice I brought my phone to a YouBreakIFix location and both times the service and repair was super. Bottom line: for phone repairs, consider them. But for computers, maybe not. For now, I wish they spent less time trying to sell Asurion extended warranties, and more time listening and repairing. read more

Not friendly, vague about what service would be and cost, did not answer questions. Do not recommend. Instead, go to Batteries Plus at Coit and Campbell. Awesome service. read more

Took my broken S10 Galaxy phone to these guys. Got the hard sell on some home warranty from the west Plano store, who couldn't look at my phone unless I signed up for the un-needed service policy with recurring credit card payments. Do I went to the east Plano store. They needed to get the display for fixing my phone and I had to leave the phone. So I went to Oaklawn Ave store and waited an hour past the time given. Finally got my phone back just before closing. Unfortunately they had removed the provisioning chip. So when I went to purchase a replacement phone from Best buy, I still couldn't get my phone service restored. Called the Oaklawn store and they said they didn't remove it and didn't have it. But they were the only ones who actually had my phone out of my presence. Eventually. I did get another provisioning account chip for my S20 Galaxy SE from Verizon. They seemed to be interested in the story about the removed chip as could involve fraud. read more

Fast and easy service, I Did an appointment but it was not needed it only took 30 to 45 minutes at most to complete this project for my phone thank you guys so much for you have helped me a lot-Rudy read more

Simple experience, friendly personnel, and I had to do nothing.... Just the way I like it! Thanks again guys!

they took 3.5 hours of my time and $500 to fix my phone. the phone never worked. to my question what to do next - they answered - "buy a new phone" ... BUY A NEW PHONE!! when I paid $500 for nothing! disgusting service!!! read more

Kept my laptop for over a month and half way through I discovered it had just been sitting in their shop not labeled so no one touched it. Screws missing from device and repaired item clicks or snaps when I open it. Repair was under warranty but I'm never using them again. read more

Pay for a repair on my computer a month ago. First time was told we have to order the parts. Ok. Return on date stated. Oh, we forgot sorry. We will order. Next scheduled visit. Oh sorry we ordered the wrong part. Next scheduled visit. Oh we aren't fixing computers. Me: what about my paid parts? Answer: Sorry I don't even know how to fix your computer. They suggested I try another store location and take my part. Hmmm...the other location said no. The part has to stay at your store. Have them make a appointment and I'll come to your store location and fix. I'm here for my scheduled repair again. I was told today we will have it ready by 5:00pm. I asked what about the appointment you asked for? Your words come at 10:00 am it will only take a few minutes. They replied in a escalated voice. Ma'am can't you see I'm busy. Me: yes but I didn't scheduled this appointment time today you did. I would think it's because you knew your available time to complete my repair. Was told after these 2 people here now I will repair your computer. I said great I'll wait. I was then told to leave now. You can't stay! So Nooooo I absolutely do not recommend this store period. read more

uBreakiFix by Asurion - Not same day. Maybe a couple months if you are wanting to only go to this location. - Electronics Repair Near Me - Dallas, Texas

They were extremely helpful. I cracked my screen and they fixed it the same day. One week later, however, my screen turned black and I went in the next day and they fixed it same day to make it better than new. I lived the customer service they gave. read more

I went in hopes to fix a Nintendo switch and they did fix one thing but they gave my system back and falling apart and missing screws very sad indeed read more

I'm glad I was able to have Alicia helping me with my phone today, she was able to find out more on why every time I drop my phone, my phone stops charging and I'm not able to play any sounds. She was able to fix it and was very informative and helpful!! Even told me if she comes across the screw/part I need to stop it from happening that she'll give me a call! read more

This place is awesome. They actually had my phone, which I was depressingly worried about, ready that same day! I was bummed out, because my mom gave it to me. As it turned out, it only needed a new screen and some drying up of water damage. The price was VERY affordable. read more

Brought my iphone which was fully working but screen was cracked. When I picked it up the home button was not working. They claimed it wasn't working when I brought it in. They put my broken screen back and the home button still wasn't working. So I left with a basically unusable phone!!! I'm of course calling and complaining. read more

quick, professional, easy! will definitely be back if something else breaks! they call when your product is ready, along with a reminder text. They sell great phone covers & screen protectors too! read more

I've been here 3 times in the past 3 months hoping to get my phone fixed.. the truth is, all the other "screen fix it" places have gone out of business. I'm surprised it's still not open.. they are missing out, I know 2 other neighbors who also were searching for a place. Open up already! read more