My uber driver damaged my luggage on Saturday when we ordered an uber for the airport. I messaged the driver to confirm he had space for 5 pieces of luggage and he confirmed. The driver placed the larger pieces in the front seat and the carry on pieces in the back. The medium suitcase was in the backseat. I noticed that the driver struggled a bit to get the trunk closed but I didn't think much of it since the luggage was only the smaller carry on pieces. While waiting in line to check to my luggage I pointed the damage out to my husband and asked him to check his luggage for damage well. I immediately sent a text message to driver at the number he called me at but got no response. This was my first time using this new luggage, now it is damaged and needs to be replaced. read more

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Our driver An was an awesome driver! He was at our house in literally, 5 minutes. He's so professional, he arrived, immediately got out of his car and came up to us and took our baggage to load into his immaculate car. We did have to ask him to turn up the air conditioning as we started to sweat, lol, it's Texas, hello! I loved that he didn't talk the entire ride, he simply focused on driving and getting us to the airport in a timely manner. Too bad we can't request Driver's as he was very professional and got us to ouin a timely manner! read more

Uber - Kathleen! Our awesome Driver :D - Taxis Near Me

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Everything! Many of the drivers have no idea of the correct route to take and sometimes try to drop you off at the wrong location. Many seemed to have just arrived in the DFW area. Vehicles are not clean and many drivers seem less than ethical. read more

I was a rider today with the Uber ride share. My driver's name was Khan. I have his license plate number and his phone number to identify him other than only his name. The ride was ordered by my service advisor from Avondale in Grapevine. This is not my first uber ride from the dealership to home, which is a 23 minute ride to Dallas. The driver was given his route by the google (I'm guessing). However it was not the quickest route and took him about 1 mile out of the way. I immediately let him know that he was headed in the opposite direction. Usually we take 114 to Dallas and he was headed in the other direction to Ft. Worth. Ultimately he got back to the route by crossing over a bridge and making a U turn, and brought him RIGHT BACK to the route, as I was expecting him to be on. He kept defending his choice and my only response was that he was going way out of the way (3:30 during heavy afternoon traffic) and that I needed to get home as I have animals to tend to. I stopped talking about it bec I was NEVER going to be right. His car was dirty, it just felt DIRTY. He was nice enough. Then I looked down in my lap and realized I still had the keys to my vehicle which I had just dropped off at the dealership for repair. I communicated to him that I needed him to take me back to the dealership which seemed to be a problem, unless I contacted Uber and directed the ride to be changed via the app, which seemed weird. Anyway, I called the person that ordered the ride and asked him to redirect me (via uber) to return to the beginning of where I was picked up. During my conversation, Khan kept talking to me and telling me what to do which was very hard to hear him and hear my advisor on the phone. It wasn't necessary for him to interrupt me while I was on the phone, trying to getting the situation handled. My advisor knew what he needed to do. It was awkward being on the phone and having Khan speak to me at the same time, he was just too loud in that small car. I expressed to Khan that I couldn't hear his instructions while on the phone trying to talk to someone about the situation. To note, we were only about 10 minutes into the ride when I realized I needed Khan to take me back to Avondale. Just about when we were turning into my destination, Khan proceeded to admonish me severely saying that I was yelling and screaming at him during the return trip to where he picked me up and that is not how he shd be treated. That was simply not true! So I didn't want to get into a confrontation, but I did tell him that he was interrupting my phone conversation and it was difficult to hear him at the same time as I was talking to someone else. I'm not sure if it was a culture thing with him or what. All I did was tell him I needed to go back and he seemed to have an issue with that unless I went through the Uber app to do so. First of all, I didn't order the ride, so THAT was not possible. That's why I called the person that ordered the ride so he could handle it. When he pulled into the dealership, all the while lecturing me, I asked him to "please stop talking to me". I literally had to ask him THREE separate times, bec he was INTENT ON MAKING ME WRONG for just being a customer. Initially when I told him he was going in the wrong direction, he told me he was doing nothing wrong and that I would not be charged extra, but the thing is, I was not paying for this ride share, so that was not even a concern. While I was on the phone, I told my advisor that my uber driver was making me feel very uncomfortable + I also felt like he was not driving in a safe manner, riding people too close on a 3 lane highway, as it was very congested, having to change lanes quickly (not using a blinker) and then having to brake quickly to squeeze in between cars. When Khan finally stopped the car, all I could think of was I wanted to GET OUT AS FAST AS I COULD, bec I didn't need a sermon about something I was not doing. Again, not sure if it was a man vs. woman thing or a culture thing between a white woman and a male (non white/not black) person. His behavior was inappropriate and uber needs to be alerted of how he treated me. It was unacceptable and very unprofessional. If there was an option for NO STARS, that would be my preferred rating. read more

Terrible service, Uber eats will not give good contacts support to assist with food deliveries. They take your money and do not issue food on the third-party sites. So $150 dollars gone. Do not use them. read more

Love Über!!!! OMG. Used Über last week in NYC and loved the service. Back home needed a cab ride from a car repair place and used my trusty Über app to see if they offered service here in Fort Worth. And boom within 20 minutes Über picked me up in a rural area of North Fort Worth and took me home. It was a bit pricey but what worth the money considering I had Zero other options. Love Über!!! read more

Uber - Über logo - Taxis Near Me

How do you charge a cancelation fee for your driver being 20 minutes away. Uber sucks. I'd rather pay higher for lyft.

You drivers really need to keep track of your tolls fees. Uber seems to always try and get away with not paying for toll fees when the customer is in your car and their GPS is the one telling you to take the toll. I've come across many times I've had to submit a reimbursement claim and even with me sending them screenshots and having proof they only try and pay me a part of the fee. Why is it that we drivers have to come out of pocket to take the customers through tolls that the app is telling us to take? They're thieves and that's not ok. read more

Just like in NEW YORK and the way they were stealing from their drivers and got sued... It has come to DALLAS. Lyft even deactivated me after they gave me a lower amount then they promised and i asked them if they reimbursed the rider and they told me no. So they just kept everything. I kept bugging them to give me the correct fare and they sure did deactivate me after i made them say those words. Now to the review. Uber was decent last year from september 2022 when i first started to the end of february 2023. I was making more than $25hr. I was a diamond driver which really meant nothing because their were no benefits to keep it for a long term, i was just trying to get the $300 incentive and thats all. All of a sudden i was having issues getting trips and lower pay amounts on my rides and it was getting worse and worse through the rest of 2023. My cancel rate sky rocketed due to uber forcing scam rides on my app back to back trying to force me to not accept the good trips they offered me right before those and i accidentally click them and have to cancel and more scam rides pop up. My acceptance rate is 1% now! because uber does not want to pay me anything and i will not drive 30 minutes for no $5, i do have evidence of all this. If the app catches you making to much money they literally cut you off to cap you at a certain hourly rate that uber wants you to be at IF they allow you to get rides in the first place. They also track your main locations you will be at like your home or relatives or friends and try to deter you from resting there. They will give you a decent paying trip, not good but its something and it will be over 40 min away to get you out that area so you wont quit and keep driving for them and the scam rides continue because they know you want to go home. Yes they also track when you normally start and quit for the day. If you dont take the scam rides then they for sure will not give you anything for resting or wasting your life trying to get a decent trip around dallas. I remember i could start at any time and get rides nearby. I would start at around 9am to avoid traffic and end around 2-3pm to again avoid traffic it was the best thing ever. But now i don't get any rides at those times and i can only drive after 5pm when their is plenty of traffic. The only rides they also want to give me is 1 hour away and where their might be traffic, yes uber knows all the roads and they push you to undesirable locations. Ever since uber introduced their new map it was all over for making money. This started around when the state fair of texas opened in 2023. They just kept decreasing the amounts the drivers get and now its better if you work at mcdonalds because they want to pay less than minimum wage. You do not get payed any more for bad weather or traffic knowing that rides will take longer. Their system is so corrupt now if you have any issues with needing reimbursements, the support teams have been instructed to put you off till they can say "its been so long since this happened we cant help you anymore" meaning they just stole your money, they will keep saying this is a issue the special teams must take on and they never respond. Support when i first started was fast and easy they immediately fixed the issue, not anymore. You literally have to wait from 6 hours to a week for a reply and sometimes they do not reply, you cant even call them anymore. I guess new drivers get good pay and people with evs also. But after a short time when they MAKE YOU BELIEVE this can be done full time, they just do you dirty because they are looking for gullible people that will accept all their low paying rides so they can profit more while the drivers suffer and their car wastes away. Uber if you see this all you have to do is pay us $5 for 10 minutes of driving from pick up to drop off. So if its 20 minutes of driving thats $10. Im ok with $30 for an hour drive, not hourly rate but for a ride that will take an hour, then you can add surges and other incentives on top of that. But you want to give us $15-$20 now for long rides away from any potential surges on our app because everyones app surges are different which is not FAIR PRACTICES and is DISCRIMINATION. But yeah uber might be this way at this time because they are getting sued and may get better next year? But we will have to see. read more

Never accept an Uber driving a Telsa.....ours said we would have to wait while he charges his car or we could cancel and get another ride. But if you cancel and get another ride you still have to pay the $6 cancellation fee. read more

Juan the driver arrived in a spotless SUV precisely on time. He was extremely courteous and friendly. We had a wonderful conversation about staying positive and being nice to everyone. His driving was perfect, and I arrived on time before the auto repair shop closed. read more

Uber - Messages re service on April 21, 2021 after 5:00 pm. - Taxis Near Me

What a crock of crap. Uber charged me for canceling a ride that I did not cancel. They deducted the amount from my credit card. I tried to contact them to resolve the issue but they do not have a way to contact them on their website. I would suggest the DOJ look into these practices. What a terrible way to run a business. The one star is a gift. I would rather take a taxi than doing business with such an unethical company. Try LYFT. read more

Show up in a full sized car and tell you they can't take your luggage. You have to show them how to load their car. Show up late, or not at all! Send me messages as to how I like their service with no place for comments. Uber....Try listening for a change!! read more

Had to take an Uber today and was informed the driver was wearing a mask when I booked the ride. Not only was the car filthy dirty but the driver had no mask on for my 20 mile trip. Riders beware during the pandemic! read more

Uber - Uber driver who wore no mask the entire trip during covid pandemic - Taxis Near Me

Have only used Uber twice when a car was in the shop. Both times the uber got to me in less than 4 minutes. Cars were clean. Drivers great conversationalist and professional. Best part, I got where I needed togo safely. Love Uber. Goodness this is one great advancement over cabs. read more

Ubers maps have been completely stupid. they are making drivers go an extra distance to up charge customers. the drivers have been getting dumber and dumber and can't read and follow simple direction. I'm stuck using this app after a major wreck and I'm not happy with it. I give a lot of money to this app to have ignorant drivers who can't speak English half the time ask me where they need to go. I don't pay to be google maps. do something better user. Uber had become dog s**t read more

Had arranged for a ride two days in advance, driver canceled and left me high and dry for my trip to the airport

This is my Uber driver today going 90 MPH with my 2 kids in the car. The same driver who started driving before my 4 year old even sat down. The same driver who drove the wrong way and made a 20 min trip and 40 min trip and then they charged me more money for it! What is Uber doing about this? "Looking into it" but to be fair to all riders they refuse to issue a refund; to include the amount overcharged. I have actual video footage, and a screenshot of where we were vs where we should have been. I had my mom who I was texting who had actually called the non emergency police line. And Uber wants to be "fair". Right. What would be fair if he crashed with us in the car?? read more

Uber - Driver going 90 MPH - Taxis Near Me

I use Uber all the time when I'm at home. So when going on vacation, the roommate and I tend to forego renting a car and we just Uber everywhere. Plus, we can both drink as the roommate is normally the DD. We took Uber to and from the airport and all around Dallas for the two days we were there. Not sure on pricing compared to a cab as we never checked, but it's nice not having to flag down a taxi when we were in remote places. Most of the drivers were nice with comfy cars. Some did seem to not know where they were going, which I always think is weird when they are using their GPS. As long as they get me from point A to B, I really didn't care in the end. When doing price comparisons, Uber was always cheaper than Lyft, so a great way to get around Dallas. I only paid for one ride, so not sure what they were averaging. But I think we only had outrageous surge pricing once. Not bad overall since we were on vacation. read more

Didn't realize there's an Uber (DFW) Yelp page. Cool. I have used UBER in Texas twice, both times to get from DFW airport to home. Both times it was fast and efficient, and maybe a tad less than the car service we use to get to the airport (Keller Curb Service). We use a "regular" car service to get to the airport, as I have not come to trust Uber for a time-sensitive pickup... However, I have talked to several people who have used Uber to get to the airport without any problem at all. In fact, I also learned, if you are paranoid like me, you can schedule and reserve an Uber ride. While I think this is cool, it would not alieve me of my fears of getting to the airport on time. Plus I like the local business we use. But for the ride home, or a random ride around town, Uber has worked well for me. At home, in Miami, and even in Peru. Peru was interesting, as my phone does not have international service, so I had to find a WiFi hot spot to use. Hotel lobby worked great for outbound, but getting home took some wandering around Miraflores in Lima looking for WiFi. Thank goodness for the library. Bottom line: It's not new, but I just learned there is Uberboat in Miami. Sounds interesting, but the one review does not paint a pretty picture. PS. I have also used Uber in Miami, and in Lima, Peru. No problems in those cities either. read more

I will never use this company again for a taxi ride the Uber eats has far better customer service but Uber itself for a ride has just gone downhill. From the hidden charges, to the poor customer service limiting away for their customers to reach them it's just inappropriate to do business in 2022 however through judging from all of the reviews online I have a feeling the company doesn't care about losing customers. I'm going with Lyft from now on read more

erience. I am still cryingEgrets...Turn your volume up all the way! This was our neighbor's yard behind us last year. This was 24/7. The sound, the stench, the destruction and also health hazard made for a very difficult summer. Hundreds of egrets and occasional dark herons fought for their territory. Once these birds nest, there is nothing you can do to deter them. Not only are they federally protected, they are also stubborn. They will not leave...No rubber snakes, no dog, no cat, no noise! One neighbor couldn't use their pool because of dead birds in it. We couldn't use our backyard because of the noise and the stench. When they finally left, the property owners had to remove hundreds of nests from their trees in hopes they would not return this year. Whose going to do that on that vacant lot? The city council and the City of Keller worked with us this spring, but they are not responsible for removing nests. Action must be taken BEFORE they nest or they will return. I've known of entire neighborhoods that were taken over. The family affected this year have been troopers and I hope they don't have to deal with this next year. No negative comments please. read more

Uber share is dumb asf. you still charge for the same price as a regular ride and i'm forever late because of that dumb ass ride share. get rid of it please read more

I've only used Uber twice (round trip from home to DFW and back home). If every experience is like this, then Uber has a new customer. On top of that I love how Uber has integrated the use of technology into their day to day operation. If you're technology challenged, this might not be the car service for you :) As many of the other reviews have mentioned, it is very easy to schedule a ride with Uber. Download their app to your smart phone, setup an account and you're on your way. A few reviews have noted the cost is a little more expensive than other alternatives. I found the cost to be very much in line with what I've paid for limo services in other cities (Chicago, NYC, Philly, Miami, Tokyo, etc.) Since I have nothing else in DFW to compare with, the cost was perfectly fine with me. For both of my rides, I was picked up within 8 minutes. The drivers were super professional and very friendly. Their respective vehicles were clean and comfortable. And most importantly, they were responsible drivers. Neither used his mobile during the commute. If you have not tried Uber; what are you waiting for? Download their app and get moving! Uber rocks! I highly recommend the service! read more

My experience with Uber has been a good one every single time. My first Uber ride was with Manuel and he goes above and beyond for his customers. I left my clutch in his car and didn't realize it until the next day. When I contacted him to see if I could come and pick it up, he went out of his way to return it to me. Talk about great customer service. I've used Uber 3 times since then and every single driver has been amazing and way cheaper than taking a taxi. **TIP: If you've never used Uber before, use promo code 7ga1v & get $20 off your first ride** If you use Uber Eats, use my code eats-7ga1v read more

My 1st UBER experience was in good ol' Texas. I was there for work and decided to Uber to places that were close enough that the Taxi wouldn't take us, but not close enough to walk that walk. My first Uber ride was free (Yay!) and our Uber driver was like a tour guide/driver all in one. He was so nice and showed us all the "hip" areas in Dallas, TX. My co-worker and I were so impressed with the ease of the experience and friendliness of the driver. and....I've been Uber-ing ever since. Thanks for popping my Uber cherry, Texas ;) read more

Four or five Uber rides during my weekend in Dallas. So much cheaper than renting a car and so much faster than trying to take a train between downtown and the airport. My drivers were all very nice and good drivers, clear cars and polite. I have no complaints. I love Uber! read more

Taking Uber for the first time! I was such a sweaty nervous wreck! Until my driver showed up and his name was Gabriel! And was wearing a fedora hat just like mine! Immediately I through my hand in the air and said thank you Jesus for having my back this morning! read more

Uber - Taking Uber for the first time! I was such a sweaty nervous wreck! Until my driver showed up and his name was Gabriel! - Taxis Near Me

Uber is one of those ideas we wish we came up with first! If you're stuck in downtown after drinks it's awesome to use to go back home. We once took the dart to the trinity groves area during an event ... The dart didn't go directly to trinity groves so we uber'd it from the dart station. I think the best part is the convenience of pay. Just put in your credit card info or PayPal and once you are back home uber will text and email you your receipt. It's that easy. It's also safe because you will get text info on what car the uber driver drives and what their name is. Download the app and I'm sure you can find codes for your first ride to be free! read more

My biggest concern to a new place is parking situation, followed by trying to get around town in a timely manner. It doesn't matter where I go, Dallas, Houston, or any other cities in Texas. I was in Dallas for the first time during the Dallas Pride festivities. I was informed by my distant colleagues to take Uber because the parking in Oak Lawn area was scarce. Then, I took advantage of a free code offered on Facebook. So, my trip from Reverchon Park to Uncle Julio's parking lot was only $2.90 (Sept 2015). It was faster and cheaper than taking a bus. The driver was friendly and the technology made it efficient. I kept the app on my phone. I could use it again. read more

Historical data: Jan 2022 2.3 miles at 6 minutes $40.48. Oct 2020 4.5 miles at 8 minutes $11.22. Internet says the change is due to COVID-19 reducing driver numbers, and I am sure inflation for energy is not helping. The service in Irving is great. I was picked up in a timely manner, clean vehicles, pleasant drivers, a tad confused by the drop off location due to it's facing away from the direction of arrival. I will research my future ride choices due to the current Uber cost. Yikes. read more

Whoa - been using Uber since it started here in Dallas, especially from my home to DFW airport and back. Still loving the convenience to use their app and knowing the projected wait time for pick up! Yet, I have not been happy with the condition of the assigned driver's cars lately. No longer clean as I have come to accept. Dirty, Messy, Smelly, and, Trunk Filled with driver's own belongings. Not pleasant at all! Too bad - I relied on Uber for so long; and now, another car service in Dallas I am in search of! Cheers! read more

Worst service to their drivers. I went back to work for Uber after years of not driving. I took8 trips my first and only day back. It took me 9 days to get my problem of no payment. Everytime I spoke to Uber driver help I got another run around. read more

I am very disgusted with Uber. I booked a $13 dollar trip to go 10 mi., when my trip was cancelled, and I got a notification that the rate had changed. I went ahead and ok'ed it, being that I was already running late. Turns out I was charged 80 dollars for a 10 mi trip. Having no contact phone #, I disputed the charges on PayPal being that the money was already withdrawn from my account. PayPal ended up giving me my money back, but it says on my UberEats account that I owe Uber the funds. Uber is a crook company, to say the least. read more

This past week my wife and I ordered from UberEats twice. The first meal they double charged us and haven't removed the second charge. We had to call Chase to request a charge-back. Following night on my 32nd birthday we ordered $39 worth of pizza from Cane Rosso. The uber driver, named Berit in the app, called and asked for directions from our Apartment entrance to my building. I obliged and gave instructions, Berit said he'd meet me downstairs. I told him I was walking down to meet him. I waited for 15 minutes, no driver ever arrived with our food and the app changed from "food is being delivered" to "order is cancelled". I called UberEats customer service and they told me there will not be a refund issued because the driver triggered the Geo-Location at our address meaning they had delivered the food. I will never use UberEats again and will share this review anywhere possible. Best Regards, Micah read more

Drivers will deny service and guide dogs without reason or just drive by seeing a dog. I would give a negative review if I could. My disabled vet boyfriend was left in an unknown area with his guide dog. This is completely unacceptable that he was here from out of state and was discriminated against all because he had a SEEING EYE DOG. This is unsafe for him and this is a huge lawsuit waiting to happen. This is not the first time it has happened and gives this company a really bad name. read more

I ordered an Uber. The car was filthy. It had a used face mask and other trash on the floor. It could have used a good detailing. I politely bought it to the attention of the driver with intentions of making him aware as I was in the back seat and perhaps he wasn't aware. My intentions were good. The driver became angry and argumentative. He made a u-turn and headed back in the directgion where he picked me up. I ask where he was going. He said he cancelled my trip. I told him to stop immediately and let me out. He complied. Fortunately, I was in a safe place. I shutter to think what could have happened if I was not in a safe location. I've utilized Uber several times in the past. Nothing remotely similiar has ever happened to me. The drive is a poor representative of the company and is a liability to the company. I'll consider cancelling my account and signing up with Lyft. read more

Horrible experience this morning. First driver no-showed after I waited 10 minutes. Second driver arrived, sent me a message, but the app didn't work to send her a message back. Walked outside and she was driving away. Then, Uber charged me for cancellation. I've gone to their app to dispute the charge, but the app doesn't work and the circle on the screen just spins around, and around, and around . . . I've never had such a bad experience, but this is awful. read more

I was using Uber for the very first time and tried to use a promo code card that offered $20 off a customer's first ride. Uber informed me that I was unable to use it because the offer expired; however, there was no expiration date listed on the promo code card. They informed me that the promo was valid from 1:30 p.m. on 9/5/18 to 2:25 p.m. on 9/6/18! I told them I felt that was very unfair and extremely misleading. Their customer service department is severely lacking. I will definitely be using Lyft in the future. read more

I have been riding Uber for going on 5 years several times a day. I'm even a Platinum level rider. Could always get a ride for a decent price. Now I can't even get a driver! What happened to that great reliable Uber service I have come to know? read more