exceptional service !!! clean affordable also climate control!!! location few minutes from eway I…read moremean thing all the way too the workers !!! especially I think Mrs Cindy #Excellent choice

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Mice MICE MICE. galore. Insurance only covers up to $500 and takes off $100 for a deductible. The…read moreinsurance doesn't cover all the items damaged. Or urine on my sofa. I've had my unit since September 2022 and checked periodically. A month ago was the last time checking. Management has yet to release a recent statement to the other tenants about the mice. The manager told me they've recently had auctions. The mice had a field day. I'm so appalled. Buyer beware don't store your home goods here at all.

excellent customer service and was a great resource of information ! Thank for all of your help…read moreand patience!

I Love this storage place. It's a new storage place on the highway access road. The workers TJ…read moreand Q do a great job and show value for their job (area) The atmosphere is very clean and welcoming to the customers.

Just signed my lease here with my father.. and Q, the manager was awesome! Q made this process fast…read moreand smooth. I would definitely recommend this location solely based on my experience on move in day. Thank you again Q!

I normally don't post things like this, but what happened to me at NSA Storage / SecurCare Self…read moreStorage in Conyers needs to be public. People deserve to know how this company treats customers -- especially customers going through the worst moments of their lives. I was storing my sister's belongings there. She unexpectedly passed away on the evening of March 5, and I've been trying to handle everything while grieving. The last thing I needed was a storage company making things harder. I went into the office IN PERSON to change my billing date from the 26th to the 1st. They told me the prorated charge would be $0.97, which I approved right then and there. Later, they claimed they "didn't have authorization," even though I gave it, and they NEVER told me the billing date wasn't changed. I told the manager, Michael, on March 27 that I was moving out the next day and would have everything out by March 30. He knew exactly what I was dealing with. He knew these were my sister's things. He knew I was trying to close out her affairs. And he STILL didn't tell me the billing date change wasn't processed. Instead, they charged me the full $23.05 instead of the $0.97 I had already approved. So I called corporate, thinking surely someone would fix this obvious mistake. I spoke with Arthur and Alexander, both "escalation supervisors." Not only did they refuse to correct the charge, but Arthur actually said to me: "Sorry, mistakes happen." Yes -- the company admitted THEY made the mistake... ...and then refused to fix it. Who treats grieving customers like this? Who acknowledges an error and then refuses to correct it? What kind of company operates this way?

We searched for a clean, well-built storage facility in Conyers for days. We needed a convenient…read morelocation near the interstate for easy access to swap out seasonal items. After downsizing from a house in Oregon to an RV, we found Georgia appealing due to family nearby. We visited several facilities--some old and drafty, others brand new. SecurCare stood out as well-maintained and secure, situated in a quiet area close to the highway. The on-site manager was friendly, and the lot had ample space for moving. We appreciate having a climate-controlled unit to protect our belongings from extreme weather.

I would highly recommend this facility. Ashley and Carla are amazing. Extremely professional and…read moreknowledgeable. Facility is extremely clean and well maintained. Would recommend this facility to any family and friends.

My experience with Space Shop Self Storage - Conyers Station was very disappointing…read more My account was only a few days late when the repeated collection calls began. During one of those early conversations, I advised the representative that I would be making my payment after I returned from out of town. Despite communicating my intentions, the repeated calls continued. My concern was never that Space Shop contacted me regarding my account. I expected that. My concern began when they decided to contact the emergency contact listed on my account and discuss my account even though they had already been communicating directly with me and I was fully aware of my account status. On August 4, I went to the office and spoke with Jason in person to address that issue. During that meeting, Jason cited Paragraph 34 of the rental agreement as authority for contacting my emergency contact. After reviewing that paragraph while standing in the office, I did not believe it authorized the disclosure of my account information to anyone other than me. During that same meeting, I also advised Jason that I intended to bring my account current the following week and asked why my personal lock needed to be cut when I had already communicated my intention to pay before any sale of my property. I suggested simply placing an overlock on the unit instead of destroying my lock and requiring me to purchase another one. My question was never answered. The very next day, after our in-person discussion and after I had also followed up in writing confirming my intention to make payment, I continued receiving additional emails and communications regarding the same account. My lock was cut, additional fees were added to my account, and I received a lien notice even though I had already advised the office of my payment plans. Professional communication is expected when an account becomes delinquent. However, I believe there is a difference between communicating with a customer and repeatedly contacting them after they have acknowledged the debt, explained when payment will be made, and met with management in person. My experience left me feeling that my concerns were not heard or respected. Based on my experience, I encourage prospective customers to carefully review their rental agreement, understand the company's collection practices, and keep detailed records of all communications.