Nice people, Public Storage loves to raise their rates, but nothing is ever better, we just pay…read moremore money. Get you in at a low rate and twice a year they raise rates, and you have to beg for a price reduction as a long-term customer. I was told by corporate that the customer does not matter near as much as the stockholders. Thus, the rate increases every 6 months. A-1 is just as bad. People at the desk are great but I absolutely hate having to store my stuff until my kids move out. Get ready, rate increase coming to a PS near you.

If I could leave a zero rating, I would. I visited this location to get a quote, and was asked…read morewhat I would be storing. I informed the associate "channel letter signs." I explained what a channel letter sign was, and informed them that we would need to move some shelving in as the signs are typically 12' to 15' or longer. I asked if this was a problem and was told "No, you will just need to make sure the shelving is removed by the end of your lease." Approximately two weeks later, I went to the same location to reserve a 30' unit. I was assisted by a different associate, and was again asked what I would be storing. I provided the same answer, including that we would need to build some wooden shelving to make it easier to organize and store the signs. Again I asked if that was a problem, and again I was assured that it was not - - and was reminded that the shelving would need to be removed at the end of our lease. Working with the associate, we settled on a unit at the very end of the building so that the shelving could be built without interrupting traffic flow. On May 7th, Angela called because the contractor was there to install the shelving (no holes drilled in the floor or any of the walls). She was informing me that it's against policy to have shelving in a Public Storage building. (I've seen shelving in Public Storage units previously). I paid for a 30' unit - - one full year in advance. Angela is rude and completely unhelpful. Her staff members either are deceptive or uninformed - - it's one of the two. The person with the Public Storage uniform is responsible for providing accurate information. If I knew I wasn't going to be allowed to add the shelving, I would be renting down the street at another rental facility. I told Angela I need a refund, and she refused. We have yet to move a single thing into the unit. My experience has been a joke. I asked for the district manager's name and number, and was provided a number only. Ten days later - - no call back. So, I tried their website. The "Chat" feature link doesn't work, and no option on their calling tree gets you to a customer service associate or complaint department. In other words, if you have an issue at one of their locations, GOOD LUCK getting a solution or even speaking with someone. Try calling another location, and the call routes you back to the Tucker location. To talk to Angela. The person whose staff provided incorrect information.

I had to have some copies made and Angellica was so helpful. She was able to answer all my…read morequestions and she was very pleasant. I would definitely go back.

Well,, under new management??? They conveniently close on the weekend. Held off from Sat to Mon,…read morewent back, sign on the door says closed due to technical difficulties, come back at 3PM, did so, still closed @ 4:30PM, nobody showed up! Wasted 3 trips there only to have to find another drop off. Called on Tues to see if they were open, no answer!

If you have invested in a piece of art you hope will appreciate in value, or simply acquired a…read morepiece you love and want to protect for all time, the only place in Atlanta to go to for framing is Caroline Budd's. She and her staff find the perfect frame that not only enhances your art, it surrounds it with a new work of art. They are creative, know their extensive inventory, and will spend however much time it takes to find the perfect frame and matting. Caroline knows art, artists, and art history. The added plus is that she and her staff are delightful to work with - interesting and fun.

Have used their services a number of times and the experience/ workmanship were excellent!…read more.. Highly recommended!

They are never ever at the front office. Left messages multiple times no call back. Rate went from…read more$50 to $100 to $140 in 4 months WTF!

The agent was professional. He was knowledgeable and answered all my questions and concerns. He…read morewent above and beyond customer service. GREAT RENT EXPERIENCE. His name was Miego he was the Public Storage store located at 1790 woodberry Ave East Point Ga. Please go there for all your storage needs.

The laundry was clean staff is friendly and all of their equipment is working. Would recommend to…read moreanyone.

I'd just like to show Mt Zion Laundry some love. This place is always clean with the most amazing…read morestaff to welcome customers with a smile. Definitely plenty of space to wash and fold without feeling rushed. I have a unit at my house but this place is just what you need when you wanna get everything done. Also black owned :)

On the fence with these guys because of their holiday schedule. We've had issues with delivery due…read moreto the holiday and when and if they work. They pick up a bit later than others, but they do pick up.

If you're looking for a trash service in the McDonough-Hampton area, these guys are the best! Their…read moreprices are excellent and their workers go above and beyond. If I forget to pull my cans to the road, they will retrieve them from my house.

We had a wonderful experience! The quote was quick and they were very accommodating with their…read morescheduling. They kept us updated when their team had a delay and when they made it out, they got the job done quickly. When they left the area was cleared out and swept clean. Would use them again!!

The customer service here is 2nd to none. Such an amazing crew an J.T. has the patience of a saint…read more He was so extremely kind and courteous. I had sent a request to 2 other UPS stores for a last minute print job. I couldn't find my files, then I emailed to the wrong address and after all was said and done he took care of everything and told me not to worry. The value of service was amazing and I can't thank them enough.

Horrible Store!!!! I needed to ship a small package for next-day delivery and paid $125 to ensure…read moreit would arrive on Saturday by noon. I arrived at the UPS Store in Covington #6787 on Friday at 10 a.m., and there was no line. The representative weighed my package, printed a label, accepted my $125 payment, and provided a receipt with tracking information. The next morning, around 9 a.m., I checked the tracking status, expecting it to show "out for delivery." However, it only indicated that a label had been created at 6:36 p.m. on Friday, the previous day, and that UPS had not yet received the package. This led me to believe the package was still at the store. I called the store, and management claimed that all packages had been sent out the previous night. If that were true, the package should have been scanned as received by UPS--but it wasn't. I strongly suspect my package is still sitting at the store. Something doesn't feel right about how this location operates. The UPS Store management at the Covington location (Store #6787) did not help provide answers or demonstrate a clear understanding of UPS's shipping process. UPS Corporate and The UPS Store network should not offer next-day delivery if they cannot meet the task, especially when charging customers $125 for subpar service and poor communication. I was on hold with UPS Customer Service for 15 minutes, just trying to find out where my package is. UPS Corporate was also Useless!!!!! If the store made a mistake and didn't send the package out on time, they should acknowledge it, give me the package back and issue a refund, and work to improve, rather than making excuses. My advice to other customers: skip UPS altogether and stick with the United States Postal Service (USPS). USPS is more reliable, less expensive, and far more transparent. Now I have to contact my bank to dispute the charge just to get my money back in a timely manner.