Colton is a very valued employee! He greeted us as soon as we arrived and addressed the situation…read morewith patience and knowledge. He took the time to make sure we understood. And he went above and beyond! Kudos Colton for giving us an excellent experience!

Crooked sales tactics. These guys are just like any other classic sleazeball salespeople. Walker…read moretook advantage of my predicament even though I told him the reason why I was there was for the new s26ultra free phone deal. I called ahead to this store because of my predicament. My car was towed that morning, my phone with a magnetized wallet was stolen the week before, I was unable to pay my insurance deductible to have my phone replaced because my card would take 2 weeks to arrive from my bank. Easter weekend didn't allow me to receive any help from Friday til Sunday. So I was desperately trying to get a phone so I could get myself out of the mess I was in. I borrowed a friend's car and drove an hour and a half out to this Waynesville store. After every question or prompt Walker gave me, he excused himself and walked over to his manager before coming back to me to let me know that usually they don't help people without proper ID/Phone but they will help me because of my situation. In reality, they only made it worse because they then prompted me to pay off the remainder of my phone payments, claiming I had to do that to show the new deals/discounts on my accounts. I paid it even though this canceled out the trade-in value deal I had on that phone, and guess what! The s26ultra was not part of any promotion available on my phone. When I asked Walker about it he said that the promo is only for new customers. I asked if I was a new customer now that I paid off my phone. He said no and that I am considered a return customer. So he knew from the start that the deal I was interested in was not available to me, but still prompted me to pay out my phone so he could get some sort of sale under his name and cancel my trade-in value. I said sorry you didn't get your sale and stood up to leave. He had the nerve to say no I'm sorry about your situation, that sucks. He should have been straightforward with me and told me from the get-go that the s26ultra deal I was interested in would never apply to me. So now not only am I without my wallet, phone, and car, but I am also without the money I paid to buy out my phone, and I lost my trade-in value. So thanks for that. I drove over three hours round-trip to be worse off than before. I can tell you guys really don't give a care about your customers.

Thanks Austin for your assistance today with my IPhone and for solving my issue! Great customer…read moreservice and support!

Store was busy but I stood there for over 5 minutes and was not acknowledged. I left.read more

So sorry but I can't review this place. Their website said they were open at 10 on weekdays; we…read moregot there about 11 o'clock. There was a sign on the doors that said "we open at 12" so we did some thing else and came back at 12 and waited until past 12:17 for someone to show up. we even tried calling. No one showed up and no one answered the phone. Maybe they have a great business -maybe not - we don't know. They need to keep current with their information for their public a bit more. A little sign on the door does not really help. We're frustrated so pretty probably will not go back. Sorry. We hope everyone's OK.

Giving one star so I can leave a review. Took my galaxy s20+ in for water damage. They contacted me…read moreand said they fixed the port and the phone was charging. Would contact me back to let me know if the screen was ok or not. Called me at 3pm on a weekday to pick the phone up by 4... said they were going mobile after that and I would have to contact them to pick it up... since then dozens of calls and voice-mail and no return... guess they needed my phone for parts... terrible terrible way to do business... ​

I wish we had a second alternative for decent internet. I went with the TV, phone, internet bundle…read morebecause its cost was almost the same as internet alone. Then, about 3 months ago, the price went up $40 without warning. I called to cancel TV and phone, which I never use anyway. No explanation for price jump, no attempt to keep the business. Granted, it's pretty reliable and good speed. All of a sudden, I have a $25 EFT charge that no one can explain to me. Not my bank and not Spectrum. Of course, it's the other entity's fault. They removed it one month and we added autopay and replaced the payment method with a credit card, then the fee was there again. Sorry, we can only remove it once. In fairness, when there is a rare outage, they're pretty on top of it.

After living here for two weeks and Maggie Valley, North Carolina I have had service for six out of…read more14 days. I finally had a tech come out which they're gonna charge me for which I think is beyond ridiculous however the tech. Taron phenomenal. As of right now, I have service whatsoever if I lose it again at any point, I will be canceling service and going to Starlink or VERIZON

Geek Squad Customer Support is excellent. When ever I have an issue or integrate a hardware into…read moremy home, I ask for Donnie Beede. He is professional and efficient. When he is done with the work, he makes sure I understand what he has done and how to make it work effectively

So today I walked into Best Buy with there were only a few customers and about 15 young store…read moreclerks just talking and not paying any attention to the customers. I went around a corner and one guy ask if he could help me his name was George and he was very helpful. To the young kids most of them are there to punch the time clock and go home end of story. Our world is broken. Although I like Best Buy I avoid for the above reasons. Maybe I will be lucky enough to have George help me in the future.

Dear Spectrum Customer Service,…read more I have been a Spectrum customer for many years, using mobile, internet, and now TV service. Unfortunately, I have never experienced so many problems with customer service as I have recently with my TV service. The main issues are: * Lack of transparency and continuity: Each time I call in, there's no proper documentation or review of previous notes. I have to re-explain the entire situation, and nothing is followed through. * Misleading information: I was told by a technician on Sunday that the problem was a node issue. However, since then, no one has reached out, and I've received no updates or confirmation that the problem is being addressed. When I call back, I'm simply told to open another ticket instead of seeing actual progress. * Poor accountability: The service issues remain unresolved, yet Spectrum continues to collect payment without delivering the reliability or integrity expected. This is not how customer service should work. I would strongly caution others to think twice before choosing Spectrum, as customers deserve honesty, consistency, and solutions--not empty promises and repeated runarounds. I expect a clear response on how and when my service issue will be resolved. Sincerely, Blaine Sheckler

This company had spotty service the whole three years that I used them. When I called to…read moredisconnect, I was not told that they would not pro so I would need to disconnect on the last day of my even if I was still there. I was not told that until I called to dispute my final bill which includes four weeks that I will not be living Where that service was. I do not recommend them as a service provider. Also customer service was terrible.