Do you remember when banks knew their customers by name. Well, Citizens Bank in Springfield still…read moredoes! While I tend to avoid big banks and go with credit unions... Citizens Bank is the best of both worlds. And I particularly Love banking with Citizens at the Springfield Branch. While I won't mention their names here, this team is a class act with the very best in customer service. They have not only been able to take care of all of my banking and financial needs, after a recent medical incident, I received a get well card with personal notes signed by each and every staff member. If you wonder if this review is for real... go into Citizens Springfield with this review, and I bet they know who wrote it! :) Citizens Bank, Springfield Branch gets 5 stars for customer service, professionalism, and great business with a wonderful, old-fashioned personal touch. UPDATE: Summer 2016... Three years later, I wish I could give Citizens Bank Springfield 6 out of 5 stars. My experience of this branch has only gotten better and better. Thank you Citizens Bank! It truly is a pleasure to do business with you.

I have been doing business with Oregon Community Credit Union for over 20 years and seen some major…read morechanges. I really do not have any comments about rates. So low at this point not worth the time. I find their online system so so, mortgage lending questionable, Staff being friendly/competent mix feelings, and Thurston ATM accessibility bad. They have a "ok" on line banking system; however, I encounter several glitches too. The online system says one thing and then another because of a delay in processing transactions. For example, I paid off a personal POC with the amount stated as owed. When I looked at the amount later it says I over paid. The annoying part is you cannot transfer the over payment back into your account. Instead you have to contact them. Their ATM in Thurston area is constantly breaking down or inaccessible when you need it. It is a real pain to do banking at their Springfield office during high peak periods such as lunch time or after work. Used to be not so. I refinance my home through them; got the low interest I wanted "Yahoo." However not sure if I would go through them again. The first guy I worked with disappeared and left no messages. Turns out he was canned and my paperwork went into limbo! I made several calls until finally someone said, "whoops" and I was left with another guy that went the route of overkill. I had to redo all my paperwork and was given more paperwork than initiated during "round 1." He was not so pleasant to do business with and gave the impression my home mortgage was just another problem that he did not want to deal with. Resolving banking needs with OCCU quickly by the phone is a hit and miss. Simple transaction they do great. However, if you lose your card on the weekend your screwed. They will give you a phone number and you will be sent to automation hell. Like I want to push a lot of buttons and speak to someone in Timbuktu when I am frustrated. Try giving them a call about setting up your account into trust bank account and you will discover the true meaning of incompetent. So my conclusion is simple stuff their right on, online system so so, Thurston accessibility not so good, and handling my refinance mortgage "bomb it." For the most part staff members are friendly except for the mortgage dude. OCCU does not nickel and dime you like the other credit unions/banks. I hope they will fix these issues and get back to the standard level that they used to be at.

Trying to get a reasonable answer from this place is like being trapped behind a horse in a…read moreroundabout. It keeps moving, it keeps producing something, and somehow you are still exactly where you started, only now the air is worse. Help is not really on the menu here. You get rules read over the top of you by people who have already decided listening would be an unnecessary complication. There are rules on the website, rules on the forms, and rules the people on the phone cite with the confidence of a priest rattling Latin at a smoke alarm. None of them appear to match. Point out that the rule being repeated does not apply and they do not stop to consider it. They just repeat it louder. Every person I dealt with was detached and reeked of condescending deafness, armed with a different laminated fragment of whatever policy they decided was in force that day. Their own form asks how many months you want to skip and offers you a 1 or a 2. Pick the 2 and they deny you for picking the 2. All that smiling language about Credit Unions and helping members turns to BS the moment a payment is late. The friendly little facade comes off, and suddenly you are dealing with just another bank that couldn't care less about your financial problem, trust me, make no mistake, because to them? it IS your financial problem. They make it perfectly clear that nothing you say matters unless it's "yes, I can make the payment now." Otherwise it's "let us know when the financial problem goes away." Be careful not to fall into a hole here. What looks like a helping hand may turn out to be a shovel.

Called the Oakway Branch to find out about opening an account and obtaining rentals of safe deposit…read moreboxes. First person to answer the phone didn't know availability of the larger boxes and transferred me to Dave, the manager. He went to look to see the availability of the various size boxes and never came back to the phone at all. After 31 minutes of music (while I cleaned out my desk), I decided that this was NOT a bank from which I could expect much. Going to bank elsewhere!

I went to the gateway branch today and what to my surprise does the teller offer me - popcorn! I…read morelove it! I'm terribly sorry that I didn't get the tellers name, because she was an absolute joy. Smiling, excited to offer the popcorn and provided prompt and courteous service. Umpqua bank is wonderful, absolutely wonderful!

I went to this branch to set up a new account with U.S. Bank and Danique was so incredibly helpful…read moreand easy to talk to! She had a great sense of humor and made me feel really comfortable! I will definitely be going back to see her for all of my banking needs.

I have a creditcard with US Bank. Their customer service when calling the credit card phone # is…read moreabyssmal. Every single time the tape recording tells me they are flooded with calls and the customer service rep will be over 10 minutes wait. Every time, no matter what hour of the day. This is abominable . The service reps are in the Philippines and probably paid 1.00 the hour. They are helpful and curteous but the waiting time is unacceptable. This needs to be corrected. I would never recommend this credit card to anyone.

I generally like the speed and efficiency of this bank that I've been at for years. But I had to…read morepost a review with one star missing simply because of the phone system. I understand during this covid crap that hold times may be increased because of more people banking from home and possibly a worker shortage etc. However, I've been on hold several times for something as simple as answering a question, for more than 30 minutes. The system doesn't tell you how long your aprox wait time is. It just keeps repeating the same: "sorry for the delay, we are currently helping other members, and will be with you soon, thank you for waiting." Same music repeats.... It's pretty frustrating considering I can drive there and get an answer faster than a phone call.

Then Michelle go over 10 years never had a problem always friendly I love the app I could check my…read morebank account on my phone no problems here I highly recommend

Love the new location. Drive up ATM finally. They have always been great to work with. Excellent…read morecustomer service. Also kids can get a savings account that can be completely separate from the parents.

Best in town. Very helpful. Have done business for 45 years. Just love the helpful of the credit…read moreunion

I would say overall northwest community as a whole is 3.5 stars in my opinion. Here's the ups and…read moredowns. Good: -multiple convenient locations -nice staff -good online banking -I had a sizable misunderstanding with a vendor and the vendor kept claiming he refunded me (never did) so I reached out to northwest and they investigated my proof that I sent them and they took care of it immediately Bad: -not a huge fan of their ATMS... I do lots of cash deposits (I'm a bartender) and I usually use a different banks ATM because northwest ATMs always spit the cash back out. -when I do call customer service it takes usually 30+ min to talk to a real person -there was one instance where nobody that uses northwest could see their online banking and deposits etc could not be made. This went on for 3 days I believe.

All was well until the merger with Twinstar. To say that I no longer wish to bank here is an…read moreunderstatement. I haven't been able to access my accounts and then my account went past due, and when speaking on the phone to anyone who could help me, it was a different answer and a different process EVERY time we spoke to anyone. Fast forward to calling out of desperation and not wanting our account to get behind further, Member Services transferred me to Collections and instead of understanding our frustration and realizing there was a technical problem with our account, we were threatened by Trent. He talked down to us and was a jerk (trying to not be rude here). I will NEVER recommend this credit union to anyone I like or even people I don't like. NO ONE deserves to be treated this poorly! If I could I would rate this a -5 stars!

I hadn't been inside this branch in a few years and recently setup an appointment for a new…read moreaccount. I have to say that the branch remodel is impressive-- it's sleek, modern and still has that "new car" smell (in a good way). The branch manager greeted me right away and the banker I worked with was professional, kind and efficient. BofA has definitely stepped up their game in Eugene, and this is good news for BofA clients who appreciate a pleasant branch visit!

One window open, one long line, 30 minute wait, finally talked with teller, passed the buck, three…read moredifferent employees, all all unorganized, lacking knowledge, after 45 minutes left with still no solution to problem.

The guy named Angel has been a very good banker for me.hes just a understanding person who helps…read morehis clients to the very best he can.Angel should be promoted do to his dependability.thanks so much Angel

My social security check comes ever 2nd Wednesday of the month. It has always been credited to my…read moreaccount at 12:01 Wednesday morning. So at about 3am I order groceries from Walmart. There is no money in my account. I go out to my account and I notice two charges that were not from me. I reported them as fraud and Chase immediately cancels my card and order me another one which i can expect in about 7 days. I had scheduled AAA to take my car to the dealership because my car is not working and made arrangements with the dealership to fix it. But, now I do not have access too my money and I can't drive to the bank to get cash. I had order two U-Haul POD's to be delivered today but I now have to cancel because I don't have access to my money. I have promised to pay the man who mowed my yard yesterday and the housekeeper this morning but I don't have access to my money. I am trying to sell my house because I can't take care of it and now I will have to put it off 7 days because I can't do anything I need to get it ready. I have a doctors appointment on Monday that I can't make because I won't have a working vehicle. I am terminal and cannot afford to miss my appointments. Chase does not notify that they will cancel the card if you report a fraud or else I would have paid for everything and then reported the fraud. Representatives at Chase were cold, non-responsive as to the importance of notifying the account holder before cancelling their debit card and would not even consider reinstating my card. Policy. I am at home with no groceries, no ability to leave, and I have to tell people I promised I would pay them today that I cannot do it. They in turn were counting on the money for their family.

they always are professional and know their job when it has came to some of my complex stuffread more

I live in Bend, OR. I applied online for a home mortgage with SELCO Community Credit Union. I…read morereceived an acknowledgement of receipt of my application from a mortgage officer at the Springfield, OR office. Then I heard nothing more about my application. Two weeks later I wrote back to them to find out the reason for the delay. I did not get a response to that email message. Are you kidding? Unbelievable! I ended up getting my home loan from Wells Fargo where I received absolute top notch customer service from the beginning of the process to closing. I am appalled at the lack of customer service at SELCO.