AMAZING EXPERIENCE!!! This is our 4 cross country move and the previous 3 were NIGHTMARES!!!! Not this time, I only wish I had used U-Pack the other 3 times. The entire experience from start to finish was amazing and I am so thankful. The entire staff from customer service to the drivers were kind, helpful and excellent..... I highly recommend this company!!! read more

We had an amazing experience with U-Pack moving from Miami FL to Charleston SC. Customer service was attentive, informativ, kind and professional. The actual drop off of trailer, pick up, delivery went smoothly and got delivered several days earlier than projected. At every stage of this service they were there for us, guiding us. As soon they picked up the phone they knew my name, my case and were ready to answer any question and that with a smile. Truly fantastic experience! And the price was excellent too! read more

U-Pack Moving - Used 20 feet of a 26 foot trailer. Driver is assisting us with closing of the space. - Movers Near Me - Miami, Florida

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Easy to get a quote, on time when delivered, onetime when they picked up. Customer service was great. When we received our pack, everything was intact and nothing was broken. Overall a great experience, i highly recommend. read more

Super easy, moved from Florida to Philly. Everything in tact. Picked up Friday Florida and arrived PA Monday/Tuesday before estimate. no rush from UPack, scheduled my delivery 24hrs prior from Wednesday to Thursday delivery. Driver even waited for me 30 mins to get to my new home. And above all affordable! read more

U-Pack Moving - Couch, queen mattress, bed frame, desk, about 20 boxes. All my stuff fit and I had a 1000 sq ft 1/1.5. - Movers Near Me - Miami, Florida

I used UPack to move to Florida 2 years ago and again when I moved back to CT. It was a great experience. The customer service was great. The drop off and pick up went extremely smooth. Everything inside was just as I packed it. I secured it with straps as instructed. The price was reasonable. I used the cube and it was amazing to see everything I packed inside. I would recommend this company for any move. LRM Thank you read more

Wow, Wow, Wow!!! not much more I can say but Wow, but I will. The decision to go with ABF Upack was the best decision I ever made when it comes to moving. The process could not be simpler, from start to finish it was an amazing experience. If you do not know much about moving It would be in your best interest to call or go online to view this service. If you are able to load your own belongings this service is the way to go. Much less expensive then large and small moving companies. Cheaper than uhaul and you have to load and drive. With ABF Upack all you do is load and they take care of the rest. It is a large trailer unless you go with the cubes they offer so make sure you have the room and permission to leave a trailer there while you load it. ABF will drop and then pick up the trailer as long as you give them a days' notice. Just Awesome. Thank you ABF Upack!!! read more

I highly recommend UPACK!!! My experience was truly amazing with this company! I recently moved from Miami Florida to California. Right from the time of reservation to drop off , U Pack had excellent communications at both origin and drop off point. When I was told that the equipment will be dropped off within an hour, they were there at 50 minutes mark. Same experience with drop off. Also I was told that the transit will take 8 to 10 days and they delivered my box on 8th day!! To have this amount of accountability and responsibility , while giving us a reasonable rate compared to a competing company is an unbelievable experience especially during this pandemic crisis !! read more

U-Pack Moving - Equipment delivered safely in California!! - Movers Near Me - Miami, Florida

The old jingle (I believe from Greyhound Bus) about "leaving the driving to us!" is definitely the way to go and ABF Upack really came through for us on a move from the upper Florida Keys to Narrowsburg, NY. They did a great job, provided a reasonable price and a great experienced driver who managed to maneuver the trailer into a very tight spot. All went well and on schedule and I would definitely recommend them for your next move unless you enjoy driving one of those clunky U-Haul trucks across the country. read more

My mom recently gave me her bedroom furniture along with some other items as she prepares to downsize in her old age. She lives in Miami and I live in Nashville. Through U-Pack I was able to have two storage cubes delivered right to her driveway. Once we were done loading. U-Pack picked up the containers and transported them back to Nashville. I didn't have to worry about the long drive or the gas! U-Pack delivered them with in a week of picking them up! I recommend U-Pack! Their staff was always kind and helpful! Thank you U-Pack! Merry Christmas! read more

My mom and I have never been more disrespected with customer service more in my life. I UNFORTUNATELY spoke with BOBBY who claims to be the supervisor. No supervisor would talk to a customer the way that he spoke to us. We specifically were told by Bobby that our cubes were going to be picked up on a certain day. We called twice the day before to ensure our things would be picked up since our closing of our sold house was the following day. Not only did he talk down to us but he wouldn't even let us get a word out. I'm not usually a person to to write negative Yelp reviews, however the disrespect and humility I experienced with Bobby was so uncalled for that I needed to inform everyone interested in working with this company to be mindful and consider other companies. read more

Not bad for the price. Depending on the amount you ship. My stuff was shipped to Puerto Rico although I'm still unpacking everything seems to be ok. Will continue with my review when everything's unpacked! read more

I had a great experience with U-Pack and ABF. I have recommended them to others. I just moved from Miami to San Juan Puerto Rico. I chose U-Pack as it seemed like a more commercial operation, with the ABF association, and the large size truck container, and the ability to control the loading myself. I found both service centers, Miami and San Juan really helpful, as well as the toll free number. My cost was determined by my estimate of cubic feet, if its not calculated properly, and packed tight, the cost will be way off. But the trailer was marked internally with foot markers, so there should be no surprises. The trailer drop off and pick up were on time, no issues. Friendly drivers. And the local PR office provided clear details on info needed to clear the port, (and spoke English). And my PR contact replied to one of my emails on the day after Thanksgiving even though the PR office was closed, to schedule the delivery. In Miami, my location was very urban with no room for a trailer container, we were planning on using several pickups to ferry all items to the container and load at the ABF facility, but they were only open weekdays, so we found a spot nearby at a friends, which was much closer, and parked the trailer there, then 15 or 20 trips with 2 pickups got all to the spot. I liked them because it was a large trailer, and they have residential customers load first, so if I underestimated load size, I could just expand and pay extra per foot. Secondly, I was not dealing with a moving company pressuring me to hurry up on moving day, we loaded over a weekend, using local friends. The lockable wall used to separate my goods form other freight is a good concept, but the wall was in bad shape, but we made it work. This is one area needing some newer upgrading. We locked a mattress in place at the end, high up, behind the wall to extend the wall height to the very top of the container, and make a tight fit. I moved 1000 cubic feet, half a trailer, and only had 1 broken glass. I highly recommend ABF - UPack read more

U-Pack Moving - Container arrives in PR - Movers Near Me - Miami, Florida

Absolutely the worst company I've ever had the displeasure of dealing with. They dropped our cube off of a forklift and completely refuse to refund us. The customer service is ignoring my emails because they know they're at fault. Emailed a complaint with details and photos. Received a link to file a claim. The form doesn't work, on three different computers using all the major browsers. Finally I got fed up and sent them a screenshot of the form to use. Then a day later they "respectfully decline" to refund me for the awful service I received. NOTE: Even if they DO agree to give you anything back, they only pay out TEN CENTS PER POUND of damage. Your $2,500 laptop? Yeah that's worth A DIME. Customer service is rude and absolutely useless. I've put in 7 requests for refund status, asked for management contact info 5 times, and legal info 4 times. No response. Phone calls "transfer" you to claims department but a new normal customer service rep answers. Absolutely completely useless. DO NOT USE THIS SERVICE. All our belongings are destroyed and they completely refuse to even take responsibility for the damage they caused. read more

Upack it was much cheaper than the estimate I got from a big moving company. It was more work for me, but so worth the savings. The truck arrived on time and gave us plenty of time to move our things into the truck. The associate that set it all up was professional and great to work with. She was very responsive and informative. They hired the movers to come and move our furniture onto the truck and the truck was not unloaded until it got to our home. One small glitch, the truck was late being picked up for 3 days so was sitting in our driveway blocking access tot he garage. But other than that, it was an excellent experience. I highly recommend this company! read more

From start to finish the estimate delivery pick up and drivers were professional and informative. The cost estimate was true to postings. Tracking of the trailer was on-point. if you Follow the instructions videos and information provided you will have a stress free damage free move. I absolutely recommend this service for any do it yourself move. read more

Very happy with our Relo Cube experience. We ordered two cubes online/phone from Maryland for a Florida move (from FL to MD). Customer service was super helpful during the ordering The CUBE delivery was on-time and the driver provided tips on packing. After packing, pickup was right on time in the time window provided and the driver ensured I had all the details I would need once our cubes arrived in Maryland. Delivery in Maryland was earlier in the day than quoted-not a problem for us! The cubes were picked up with a simple phone call and no more involvement on our part. You made the move so much easier! read more

I was looking for the most convenient way to move from Miami, Fl to South Carolina. Everybody was charging me over 2.5k to rent me a truck that I had to load and drive. U-pack was one third of the price (I called a month before I moved). The boxes looked small at first sight but the smallest one fit my 2-1 apartment. They picked up the box, I took my time to enjoy the road trip to SC, not worrying about hauling the big load. They arrived in about a week and everything was just like I packed it. The drivers were fast, but careful and very friendly. read more

U-Pack Moving - ( Halfway progress) Queen bed & frame, furniture, kitchen table and chairs, 10+ Medium boxes.. - Movers Near Me - Miami, Florida

We moved out of state from FL to GA. From the beginning, everything from the convenience to ordering online to being able to speak with a representative every time I had a question, the process was easy and efficient. They also contract moving people who were on time, did not go over the time budgeted, and packed and unpacked everything with care --outstanding. You receive an online convenient agenda where on just one page you have phone numbers, and ability to track your Upack. I would use them again without hesitation read more

You guys saved my bacon!! Very good service throughout the move from South Florida to Virginia. Will definitely use you again. Also, your drivers were so very nice. Thanks!! read more

Service was great, pricing never changed, and all the customer service reps from u pack and the call centers were readily available. My only suggestion is that from the initial call they need to explain the trailer being delivered within a time window. That can pose issues if you've hired help or have others there ready to assist. Thanks guys, this helped immensely. We were able to move from Florida to Virginia with ease without having to worry about having our stuff lost in transit or stored outdoors for long periods of time.... common issues from military contracted movers. It took some time to pack but it was well worth it. read more

I want to preface this by stating that I do not believe on blasting businesses, however, the amount of regret that I have for having contacting this company is quite high. I had contacted this company as a recommendation from a family friend, who had moved from FL to CO, the same move that I made not long ago. When I called U-Pack, a female rep, created a quote for me, for 2 cubes, and during my conversation with her I had mentioned the amount of furniture I was taking and their measurements, so the quote could be accurate, she was "very sure" that I would only need 2 cubes for a 3 bedroom apartment, when I asked how much could be the fee if instead the moving was done center to center, she said they did not perform that service, which was odd since my family friend had that service done. I called back in Spanish and a male rep had assured me that they did offer the service center to center, and that he would change it, to which my quote was $2K, to which I was very satisfied. Comes the day of taking my furniture and boxes to the center, I was in shock, there was a 5 feet by 2 feet cube for 2 3 feet dressers, bookshelves, 3 night stands, and around 40 boxes. I went directly to the office, which is apartment is a sub-contractor from U-pack, the male representative, who was very nice, directed me to speak to U-pack as he was unable to make any changes. I called U-pack and the male representative told me that "we" (the customer) where supposed to know it would not fit (even after we provided with the measurements and numbers of each piece of furniture), and that there was nothing they could do, other than creating another quote for another cube which would take my quote to double $4K, or a 13-feet of a trailer for $5K. The representatives are scammers, they do expect you to know the cubes and how much can be arranged there, when they are the "experts", and when you have no other option you either have to find more $ or figure out another option. From my initial quote of $2K I end up paying $5K, and there was no sympathy from U-Pack, nor any help since they were the ones that made the calculation mistake. I have seen another case like this, however the customer did give U-Pack 4 to 5 starts, which for me is unbelievable, also, whilst in the Miami Center, you are able to see upset people, I am assuming for the same reasons. At this time I have already moved, but I am extremely regretful of ever calling this people. If you took the time to read this far, PLEASE STAY AWAY, they are not worth it and sooner rather than later you will find yourself paying more for space. Also, I had already tried to dispute this with the Best Business Bureau, to be told by the customer service that "they are not responsible of knowing what will and will not fit", regardless of being given an inventory with measurements. read more

Amazing experience with this company, the Miami location was very helpful when I needed another container (I miss calculated the amount of things I had lol) as well as the driver that delivered and picked up my things. When I picked up my belongings at the Des Plain location of ABF the manager in charge went beyond good customer service and aloud a few guys to give me a had, thank you all! The containers also arrived in less then a week... overall if I need to move again I would definitely use them!!!! 10 read more

I shipped some things from out of state to Miami & had a good experience on the Miami end. Here's what you do if you need stuff (furniture from out of town). Go on the website and request an estimate. They bring you a cube, you load it up call the shipping place, they call you when it gets to the destination and set up a delivery time. These people came early in their 4 hour window (it was 2-6 and they came at 2:30). They will hold it 2 days for free, so you can work it into your schedule. You have 3 days to unload. Call the warehouse when you're done and they take the cube away. The delivery guy did a great job and fit the cube in my ity-bity beach parking spot and they removed it promptly the next day. This is a great way to move stuff long distance if you don't want to deal with driving a U-haul. The price rental is cheaper & you don't have to pay for gas or pick it up and drop it off a some random location. I would use this service again! The Miami people were all great, timely and on top of things! read more

We recently used ABF to move our belongings from Miami, FL to Pittsburgh, PA. ABF is a very economical option for moving long-distance--particularly if you go to the terminal to load your things. Assuming you don't have a really small load, their trailers are the best deal. With the trailer, you pay according to how many feet (length-wise) you use in their trailer (each foot is 72 cubic feet). There is a minimum charge of 5 feet and you will only pay what you actually use after the minimum charge (lets say you book for 12 feet and you only use 10 feet, you will only pay the charge for 10 feet). Once you factor in renting a Uhaul truck and paying for gas (those small moving trucks only get around 8 MPG), you will find that ABF is about the same as getting a Uhaul truck. We moved about 800 cubic feet of stuff a distance of 1200 miles for only $1074. Once we paid movers on both ends to load/unload and transport our belongings between our residences and the terminals, we were able to complete our entire move for $2200 without lifting a thing. I am very happy we elected to use ABF to transport our items and hire movers on both ends rather than hiring a traditional full-service mover--which was going to cost us $4,000 to $5,000. My only criticism is that transit time was long than expected. We loaded our trailer on a Monday. According to the info I was provided, our trailer should have departed the next day--on Tuesday. However, our trailer never ended up leaving Miami until Thursday. It only departed Miami after we complained to the destination office in Pittsburgh and they got things moving along. While admittedly our items were delivered within the estimated timeframe, I was not happy that it needlessly took two extra time because someone apparently forgot to dispatch our trailer. Despite the one hangup, I was very pleased with ABF overall. Our items arrived safely and in one piece--we've unpacked almost everything and haven't found anything broken yet. The people we encountered at the Miami terminal were also friendly and helpful. P.S. They will negotiate on price if you call their 1-800 number when booking. I saved about $200 with very minimal negotiating. read more

Never Never Never Never again... These reviews on this website must be bogus.. The pick up time was late I was inconvenienced to the extreme.. The pricing was all over the place and when asked to review the call I was still quoted a different price.. Frustration to the most high... All of the arrangements that were set in place were never adhered to.. A big mess.. Never again.. When I called to have them pick it up because this is something I stated to them over the phone that it could not be in my complex over the weekend.. I got a sorry your not on my list to have this cube picked up and maybe just maybe we can retrieve this on Monday... For the money and the bleeping headache next time I will just drive my things myself... I don't recommend this people for anyone that is moving cross country, cross the street or across the universe... It's shameful to say the representative that initially took my call and got me all geared up was very pleasant and a few along the way and then the poop hit everybody's fan... read more

This moving company is FANNNNTASTICCCC !!! Reliable, affordable, spacious, and SO convenient - they basically spell out everything that a stressed out mover is looking to turn to. My husband and I were having trouble finding an affordable/trustworthy moving company to move our family of 5 from Miami, FL to Oklahoma - every company we researched came with a chunky price tag/risky reviews. And then, one glorious morning (1 week before our moving date to be exact), we came across UPack and all of the awesomeness and convenience it entailed! One phone call, an awesome price quote (after reading pages and pages of great reviews), and BOOM! Done! As scheduled, they dropped off two shipping containers right on time (did I mention they dropped the 2nd container off free of charge, as a "just in case you need it" - of course, we would have to pay if we would've used it - but how considerate and nice is that ?!), we had a few days to pack it up, then a simple phone call to schedule pick up/shipment for the next day. Once again, they came right on time to take our storage container and conveniently shipped it to Oklahoma even before the time span promised! All we had to do when we arrived was give them a call to schedule drop off in front of our house (which also arrived right on time), unload our stuff (which was in perfect condition the same way we left it), and they conveniently picked up the unit when we finished! We are relocating to Texas in the near future and look forward to using UPack again!! read more

We went with U-pack relocubes to help with our move from Philly to Miami. We first got price quotes from both PODS and U-Pack. From Day 1, U-pack's customer service was beyond exceptional. They worked with us to beat PODS price quote and it ended up being the same cost as renting a truck and gas, but minus the hassle of driving a 14Ft truck down the coast. Communicating and working with ABF Miami's staff was such a pleasure. Especially Elaine at the dispatch center! The cubes had made it down to MIA within 48 hours -on Christmas Eve and far earlier than was estimated and way before we arrived to the city ourselves. I called the Miami office in a panic and Elaine assured me that whatever day works for me to have them delivered will work for UPACK. What a great Christmas present! Delivery and pick-up went smooth and the driver was just as friendly as everyone else had been. Five + Stars! read more

Outstanding experience and highly recommend! First ordered a trailer but switched to relo cubes due to street parking concerns. Throughout the process, U-Pack was super friendly, flexible, and responsive. Switch to cubes, increase in relo cubes after partial loading, and logistics for loading and then at the other end for unloading were easy due to the ability of U-Pack people at both ends to work with our requests and even changing requests because of weather. Previously always had a "corporate" move and expected this to be tough. But the process was easy and much less costly than a traditional "hands off" move. read more

Considered renting a van and driving it 1000 miles each way (because you can't rent a van one way), but the thought of crawling through Atlanta traffic and later barreling down I-95 in south Florida forced us to reconsider. SO GLAD we discovered U-Pack!! This was the perfect solution for us. So few companies actually do what they say they are going to do, but U-Pack's delivery and pickup on both ends was exactly as promised. They kept us informed throughout, and everyone was friendly & courteous. Oh yeah - and the cost? The same as that round trip van rental. Could not have asked for a better experience! read more

I'm a happy costumer! I moved many times with different results. U-Pack was the best of the best. Súper profesional and helpful people Serious and profesional. Stop to look and trust me, go with U-Pack without doubt! read more

I hired abf freight to move me across country. They under estimated my move by $2000 nice scam they have going.

THE solution for long-distance moves! Moved Miami to Seattle - pricing great, technology (website and dashboard) great- Everyone we spoke with was extremely professional and service oriented. Everything was delivered on time, as promised, no damage. Relocubes were in excellent condition, sturdy, clean. Saw them next to UHaul's version- not even a comparison, Relocubes were hands-down superior. Tracking was great- pick up and delivery staff awesome! If we have to move again, local or long distance we'll use U-Pack again! read more

Upack was amazing! They did everything we agreed upon, my relocube arrived on time and the contents barely shifted. Both dropping off and picking up employees were great. Overall a great experience and would definitely recommend their service. read more

I used a relocube from ABF U-Pack to move all the contents of a 1BR apartment from North Carolina to South Florida. The cube costs about the same as a self-move with a rental truck, but you don't have to do the driving! Gas and mileage are included in the quote, and you know the full price upfront. It was significantly cheaper than a full service moving company or any other "pod" type moving containers. Keep in mind you are responsible for packing your own contents unless you pay extra to hire loading assistance. The insurance provided by the company is not very high-dollar coverage, so I recommend you have your own insurance, just in case. Renter's insurance covers items in-transit, so that is what I used. ABF drops off the cube at your origin location and you have up to three days to load. You lock it up with your own lock, so you know no one else can access your belongings. My cube arrived to Florida in under a week, which was much faster than most moving companies. They also have online tracking, so you can see exactly where your cube is at any time from point A to point B. When the cube arrived, they were able to hold it on-site at their local terminal for free for a few days, so I could have it delivered for unloading during the following weekend. The driver will call when he is 30-60 min away from your location, so you don't have to wait around all day to receive your cube delivery. Overall I had a very good experience. Customer service was helpful and it was easy to get a hold of someone for questions. My items arrived intact, and the move went as smoothly as any other self-move I've done in the past. My only advice would be to make sure you know exactly how much stuff you have before the cube arrives. My 1BR contents fit in the cube, but just barely! I definitely recommend ABF U-Pack and I would use the service again for a future move. read more

I never write reviews I am beyond stressed and tired--- terrible customer service no sense of urgency--- very misleading .. definitely not a customer first attitude... read more

My freight started in Pittsburgh, and I was worried because you hear horror stories about moving across country. ABF was true to their word, the truck showed up on time, and it was picked up and delievered here to South Florida on time. From Elaine in the front offce who set up the delievery time to meet my work schedule to Mr. Johnson that made the drop off. We had 1 hour to unload because my complex was too small to leave the unit. Mr. Johnson was such a gentleman! Thank you ABF from Pittsburgh and Miami group. YOU ARE PROFESSIONAL AND RECOMMEND YOU HIGHLY! read more

Used UPack to help my daughter move from Palm Beach Gardens, FL back home to New Jersey. From the first phone call with Lilly Holcomb and all of the follow-up calls, everyone was helpful, professional and extraordinary. The cubes were dropped off and picked up on time, transit was about 5 days as expected and delivery was on time, although a little late in the day, I called UPack while we were waiting to find out where the truck was and when they found out that I had hired some high school kids to help off load, they offered to reimburse me for the hours the kids spent waiting. I had shopped PODS and several other moving/shipping options and UPack was the best deal by far. Excellent experience from beginning to end, will use again and will recommend them. Oh yeah, nothing was damaged in either cube. read more

Great service from start to finish! If you are moving across country like I did, it beats renting a truck and towing your car by a mile...the comfort of driving my car and at the same time saving big on a truck rental. I highly recommend this company! read more

U-Pack was easy, affordable and reliable for me. They dropped off in Miami Beach, I packed up and they came and got the cubes. All happened within the time frames requested. I had to keep my cubes in storage for a few weeks so that worked out perfectly because they will store at a reasonable price in the cubes. When I needed them I requested delivery the day before in upstate NY. Again they arrived on time, delivery guy was awesome. Unpacked and nothing was broken. They came and got the cubes on time and I'm a happy woman. read more

First let me say that I truly never write reviews and especially not this long. I decided to write this one because Upack made my life so much easier during a very stressful move. I was moving to Chicago from Florida and originally considered renting a truck and doing it myself, it turns out truck rentals are ridiculously expensive ($1800 for a 16 foot truck) plus everything else I would have to worry about like gas, tolls, having to stop and park the truck along the trip, etc. So I started to look at moving companies and it was in my opinion all a big scam. Some would quote me a reasonable price, but when I would look at reviews, everyone said that their strategy was to later up-charge you once your stuff was in their trucks and that a lot of time your items would be lost or damaged. And the more reputable companies would charge a crazy amount of money (about $8,000 for a 1 bedroom apt). Anyways, someone told me to check out Upack, and OMG I am so happy I did. Everyone I spoke to was extremely nice and helpful, both in Florida and Chicago. They were also super accommodating as I had to change plans, dates, times multiple times and it was all free to change. I must've called them 10 times in two days and they were always pleasant and helpful. First they were supposed to drop off the trailer at my storage unit, but when the storage unit did not allow this, they just gave me the option (which I didn't even know existed) to load at their facility and because they take into account that you have to rent a truck to take your belongings to the trailer, they dropped like $400 of the original quote. Also, they quoted me 10 feet of space but I only ended up using 6 feet and they reduced the price to 6 feet, no questions asked, so you only pay for what you use. All my items were exactly as I left them and it arrived exactly when they said it would. I would completely recommend Upack. read more