Amazing service! Very knowledgeable and supportive. We requested one of their containters for an international move to the US. The dropoff, packing, and transport were seamless. They guided us through all of the paperwork and beat all of our expectations regarding the speed of transport. Will definitely use them again! read more

Amazing service, great value for the price and convince. I used U-Pack for transporting a container from Toronto, Canada to San Diego, California. Their services on both side were amazing. The container arrived on time, picked up on time and also great assistance if filling out the custom forms. On receiving end in California was a breeze for us. I would highly recommend their service as it simplifies a process that can be very overwhelming. read more

We used Upack to move from Seattle to Toronto. Overall, our experience was great. We used two cubes to pack our 4 bedroom house into. They were packed to the top and a overweight (but they took them anyway). We had gotten rid of our couch, dinning table, and bookshelves, and kid beds before we moved. Had we not, a third cube would have been required. Two tightly packed cubes are better than three loosely packed cubes. If things are not secure they will shift (possibly break). We also used moving belts to secure certain large items. ABF dropped the cubes off as soon as we were ready for them and picked them up as soon as we gave dispatch a call. The little vehicle they use to move the cubes onto your driveway are very swift. They can get the cubes arranged however you want them and even into the smallest most awkward spaces. When our stuff got to the NY border it had to all go through customs. We were given all of the paperwork ahead of time and got our stuff stamped (and returned to Upack) while we were crossing. It is important to note that you have to cross the border ahead of your stuff. This goes both ways; USA to Canada and Canada to the USA. Everything went smoothly at the border. When our cubes got to Toronto we had to get another set of stamps at the customs office near the airport before our stuff could get released. Please note that the Upack customs team will let you know all of these steps ahead of time. Once all of the customs stuff was dealt with, we decided to keep our stuff in storage for a while. Our stuff just arrived last week (after a few months) and everything arrived in one piece. I would definitely use Upack again. read more

Customer service was great. We moved from Ontario Canada to California. They promised a delivery date and kept to it. Everything arrived safe and sound. The price was right too. I would highly recommend them. read more

Great service. Highly recommended. They take you through the whole process step by step and always communicate with you. I was glad I used them especially because my goods had to cross the border. They took the headache out of all of it. Moving is stressful enough but I felt taken care of with these guys. Thanks very much! Very professional! read more

Upack is great for the most part. I have had no problems with the upack people on the phone and in California. But here in Toronto, it is wholly a different story. I have used them two times and both times, I have had problems with the people in Toronto. When I moved my stuff in 2009, different members of the Toronto staff kept calling me to ask me when I was going to come and claim my stuff. Everytime, I gave them the same answer. Once, the same woman called me two days in a row. I had to gently remind her that she had already called me the day before. It is as if they don't talk to each other. After all that, they called me to tell me that they were about to destroy all my stuff because they haven't heard from me yet. Come on, I can't do you job for you. If you call me five times, you could make a note on your records that I had already answered. They forced me to cut my vacation short just so that I can deal with their crap!!! Just recently, I move my fiance stuff using U-Pack. When I arrive to the terminal to pick it up, they told me that I had one day to unload it all. Funny, because my contract said three days. Apparently contracts don't mean anything in Canada because they proceed to refute this even after I pointed out the line in my contract. It forced me to work like a maniac to get all my fiance's stuff out of her cube. The short story is that the Toronto location is extremely poorly managed. No one talks to one another, rules are arbitrary, and contracts are not honored. I will move again in a year or two and if I can help it I will use anything but ABF just so that I don't have to deal with the incompetence of the staff at the Brampton location. read more

Best way to move! I was moving my belongings from storage to the United States, and ABF made it incredibly easy. We ordered two Relocubes and used them both (although their policy is that you only pay for the cubes you use, even if you order too many--a fantastic service during a stressful, time-sensitive move when it's better to err on the side of too much room). For the border crossing, all I had to do was fill out the paperwork they directed me to online, and then they handled customs for me. It couldn't have gone more smoothly. Just remember to pack your belongings securely. We used a series of tie-downs and webbing and nothing budged between Toronto and North Carolina. If I have to move again (which I hope isn't any time soon) ABF is the way to do it. read more

Another update - bumping up to 5 stars. Once things got sorted out, it was very quick scheduling our drop off. Not only did it arrive the day after we cleared customs, but the gentleman who delivered our shipment was amazing!! Very friendly. He actually helped us unload the whole shipment and took the container away immediately. I was very impressed with uPack on this side. Excellent service. read more

Upack and ABF are great moving company with clear instructions, are efficient, fast, reliable and professional. We started calling UPack for information, the CSR's were very patient to provide quotes and information. We made the reservation of one relocube and they confirmed with emails plus all the instruction how to pack, the process of starting moving the shipment from Toronto, ON, Canada to Portland, Oregon. When we were in Toronto, we called ABF to confirm the drop-off date, When we arrived in Brampton, ON to drop off our boxes, the staff were very friendly and helpful. Vishna (hope I got his name right) of ABF checked my completed Declaration form 3299 and corrected some parts. Vishna ensured that the shipment be arrived within 4-6 days and he would be available if we needed to call him. The shipment did arrive in 4 days on late Friday. ABF terminal staff in Portland called us about the ETA of the shipment and suggested us to call them back on Sat to confirm and arrange to pick up on Sunday (Yes, the Portland terminal is open on Sundays). When we went on Sunday, the staff again is very friendly and helpful. Therefore, we didn't have to go through the Customs in Canada and USA, the truck driver cleared the shipment for us. The Upack and ABF staff are friendly, helpful. They provided us with clear instructions how to pack, the size of the relocube. My husband suggested that they include the use of the "tie-down straps" in the instruction. I thought I saw that in the instructions and my husband might just miss it. However, we are really grateful for the Upack and ABF staff. We will definitely use the company again and will recommend to others. Everything arrived in one piece except one bag of sleeping bags and one paper box near the door got damped due to the rain. But the packing skill is very helpful, you need to know how to pack the boxes tightly so they won't fall and break the items inside. We are reliable for the items ourselves as we packed ourselves. read more

Upack was a great moving company! Very efficient, clear with instructions, fast, reliable &'everyone we dealt with was friendly. AND everything arrived on time & in one piece. read more