Tim is amazing. I called the store. He said he was busy and asked me if he could call me back. I said yes, but was not optimistic he would. I was pleasantly surprised that he called me back in less than 5 minutes. I asked him a few questions and he took the time to do the research and offer me alternatives. Everything he did may be part of the job but to me seemed like EXCEPTIONAL customer service. read more

This place can be good, but is buffetted by the inharent uncertainty in their business. Their trucks come in not on time, usually late. the system schedules equipment probably as per ideal rather than what is typical. In addition, their phone system is a compromise between national and local support. Often my qestion can only be answered by the local site. But, the main line to the local rings past to the national help line. It is often best to just go there. this is the largest u-haul in the area. I also beleive that they are the largest network, so I can drop off near where I'm headed. The rates are ok. the equipment is not hard to use and looks like some care went into usability (compare penn state systems for hard to use). I get the impression that these folks care. Not a 5 star care, but a 4 star care. they try to do their job in a chaotic environment. I will go back, but I like to call ahead, I stop by for complicated arrangements, I ask for discounts when they screw up, I ask to be passed back to the local folks (who may be moving a truck around), and appreciate that they don't yell too much when i screw up. read more

I ordered and paid for labor, hitch and wiring harness for my vehicle for service at the U-Haul State College on June 1, 2021 for installation on June 30th. At 10 a.m. on June 30th, I receive a voice message that they didn't have the wiring harness, but might have "something that might work". Trying to call back to the store, I was on hold for an hour. I finally just drove to the store to talk to someone. They rescheduled me for July 7th. There was no call or updates given, and I showed up for the appointment with the equipment still not available for installation. The lack of customer service, having made arrangements twice around my work schedule to have this completed. I cancelled my order and will not recommend or return to U-Haul. read more

We rented a van for 4 hours to move between 2 units. There was no one at the counter when we arrived and I had to go in search of someone. When we dropped the vehicle off they said they would email the receipt. Imagine my suprise when the bill was at least TWICE what was quoted. Upon inspection I see they charged me a cleaning fee of 25.00 for a few wood chips AND for an extra 4 hour rental. Customer care can reverse the charges for the mistake with the rental part of it but not the cleaning fee as "it's in the contract" that the vehicle has to be returned clean......I hardly call this dirty....so be aware......sweep any dust or chips out and check your bill BEFORE you leave. We will not be using Uhaul when the boy leaves State College for good. read more

My husband stopped in to ask a quick question. The sign on the door said they were open until 8. It was 7:57 and the doors were locked. We will take our business elsewhere. read more

I reserved 14 foot truck to be picked up at 9 am the Benner Pike State College location which is about 30 miles from where I live. I left my house at about 8:15. At 8:45, when I was a few miles away from the Benner Pike location, I got a call that my truck would not be available until 11 so I turned around and drove the 30 miles home. At 10am before I left to drive to State College, I called to make sure my truck would be ready and was told it would be in any minute so it would be there for me. At 10:50, I got another call that I had to pick my truck up in Bellefonte which is a few extra miles away. I got to Bellefonte to pick up the truck. It was a 20 foot rather than a 14, I know this is an upgrade but the bigger truck was difficult to drive. I asked the woman working there when the truck came in and she said it had been there since Saturday afternoon. Why was I told my truck wouldn't be ready until 11 when that truck was there since Saturday? I know things go wrong and perhaps the truck I originally reserved wasn't available but to get the truck, location, and time that I reserved all wrong was a bit excessive. Not only did it put me behind schedule but it used quite a bit of gas in my car to drive to State College and then home again when my truck wasn't ready and then to Bellefont to pick up the truck and then the extra gas in the truck because it wasn't at the location that I wanted. The most frustrating of all was finding that I was told to come back at 11 when the truck had been at the Bellefonte location the entire time. U-Haul refunded me $50 for their reservation guarantee, which is nice, but I paid $180 for the truck rental, $45 for gas in the truck, not to mention the extra gas I put in my car for the wasted trip to State College. Moving is stressful enough without all of this trouble read more