ZERO Stars. I had a great online reservation experience, and great in-office experience too when I…read morestarted with them. The rate was competitive and a first free month was an inventive to sign up, versus the other local storage companies that are over priced. I got my first free month and paid for the second month. BAM!!! a 50% increase starting in the 3rd month! Complete rip off. We'll be moving soon. I had such high hopes for these guys, and was going to give them a really good review, but then total disappointment. I get a 10% or even 20% increase after 6 months, BUT A 50% after 2 months. WTF?

Have rented storage locker here before Prime took over, Was OK before. Prime has a corporate…read morefeeling. More recently, rented parking there. Produced my insurance, etc. It was more expensive than I thought. Pros: It's clean, and easy to access as the gate is often left open. Cons: They require insurance, and even if you give them a copy of your storage insurance policy, they enroll you anyway in their own insurance, I didn't like that. What's more, members of the general public, not just clients, wanted to contact me, regarding selling my vehicle, and the front office gave out my name, telephone number, and email to people. I learned later that, with the gate open, people even cruised on in, opened my vehicle, and went through it. It just feels like an invasion of privacy, particularly after asking the office to stop giving my phone number out, and they did it a few more times. I think I would look to a smaller outfit, maybe family owned, there are a lot of new storage facilities coming to town nearby, and some in outlying areas, that would have been a better fit for my privacy.

Lost $10,000 worth of valuable due to being late on 2 payments and was unable to get my stuff out…read morein time due to no vehicle. Lost all my precious valuables such as my children baby photos and alot of memories. Wish they would have been understanding and given me a little grace in getting my things out. A week later i had a vehicle but it was too late.

Great spot easy access and setup. Reasonably priced as well. Very friendly service too!read more

Changed my selected service type a week before I was going to leave for some reason, selected a…read moredate for me I never even selected myself. Charged me for it. Fucking sucks.

Between the security deposit and the actual payment, we paid them almost 2000 dollars. They…read morecancelled the night before and said we would get a refund of both payments. After almost a month without a refund, they became impossible to contact. We finally filed a suit against them, which scared them enough to return the money. Judging by other reviews, this is not the first time they have done this to someone.

1. Arrogant staff 2. I had mentioned many times to optimize…read morethe boxes weight close to 50 lb to help me account for the shipping labels (that were bought as per weight) but boxes even as light as 10 lb were packed and these variations costed me a lot of money for something that I could pay much lesser. 3. It is common sense to pack food and home supplies separately to avoid any spillage but after receiving the box, I understood that the packers lacked it. Needless to say a lot of my food bought from my own country had to be thrown in the garbage. 4. Due to improper packing, my boxes were held by the USPS and repacked by them which caused some items to go missing from their center. 5. I had clearly mentioned that everything either goes in boxes or suitcases. It can be verified that a lot of my clothes were just moved into a "black cloth bag". On calling to rectify this mistake I was addressed with an arrogant tone without an apology, although it was rectified that night as per their convenience. 6. I wonder how this one happened - My daughter's boots come in two different boxes which again were delivered to me on two different days. 7. I guess this is the last one yet most important, my glassware reached me all in small pieces since they packed GLASSWARE in PAPER!!!! $125 is not a small amount for packing materials. One star for being timely (despite getting out of my apartment twice to deal with 'other work'). NEVER EVER EVER HIRE THEM!

Altoona Storage Kings…read more To begin: I only answered "maybe" to the question: If I would refer people because it looks like they just opened a new indoor storage unit option for which I rented the outdoor. The indoor may not have the same issues as what comes with renting a drive up outdoor that's somewhat surrounded by a small grassy like meadow. Additional Details to keep in mind: RENTAL DATES: 05/25-08/25 UNIT SIZE: 5 x 10 (smallest size offered I believe) STORAGE UNIT: F1 (located in the back section of the property along the edge) RENTAL REASONS: College Storage for the summer. I choose to rent from Altoona Storage Kings was because after doing an online search of other Storage Companies in the are their customer reviews weren't as bad (I honestly don't member remember reading any bad reviews and I liked that I could drive right up to the unit instead of parking and pushing those push carts since it was just my daughter and I doing all the packing and moving. ONLINE BOOKING: renting the unit was extremely easy, I did everything online. Creating the online account took only minutes and their site shows the sizes and model so you know exactly what you're selecting. Of course most of the front ones were all taken but again the lot isn't that large so the ones in the back isn't to far to drive to. Payments are set up to came out automatically. THE PROBLEM: Now the issue was during move in day for my daughter. We drove up to the storage unit and backed up the car (which is another reason I just this type of storage because it's easy to drive up to without having to get out and take carts to the units) when I got to our unit I notice there were a lot of spider webs on the gate but since it's outside didn't put to much thought since it is outside so when we opened it i immediately notice a spider egg sack attached to the back of the wall as well as spider webs in that corners of the unit. We started to remove some bins and placed them in the truck as soon as the was placed on its side we immediately started to see spiders coming out the side of the drawers. I grabbed the broom and dust Pan to try and wipe them off but when I looked inside the dust pan was an even bigger spider and this when we started to notice all the different spiders all over the unit and her things. We took the bin out the car and threw it the side and more spiders was crawling out of it. We were completed disgusted and grossed out. My daughter could not stop itching thinking she had spiders on her. The entire unit was infested with all types of spider breeds they were big, small, brown and black. Some I've never even seen before. So we immediately went to the store to buy bug spray and the foggers along with gloves paper towels and mask. So I went back and even though the fogger said 1 per rpm I through all 3 in there. While we waited I called the management office who said that they never received any complaints about spiders which was hard for me to believe since the units directly across from mine had more webs covering their door. So he told me he was going to call his Exterminator to see if he was in the area and call me right back for which he did within like 5min and told me he wasn't available and that "spiders don't really hang out together" which blew my mind because the spiders in my unit definitely didn't get that memo because they were more than hanging together they were partying!! So he asked me to send him pics and at this point we were back at the dorms trying to unpack her other things because there is a time limit given for moving in and this who process took 2hrs a way from us. So when we got back neither of us wanted to reopen the unit because there was a big black spider at the entrance for which it must of crawled out so I asked if he could just come see for himself which he agreed (I'm not sure why he didn't offer that solution during my first call it would of saved slot of time but moving on) he comes with another gentleman and I will admit they were extremely nice and arrived within 15min. When they opened the unit I showed the webs the sacs and they also seen a couple spiders still alive but they help take everything out which we was able to inspect to confirm no sacs or live ones was on her things. They joked about it which helped my daughter relax a little and that was it. It would have been nice if they would have offered some sort of refund for the cost of the items we had buy in order to fix the problem. Then a few days later I got a call from someone else asking if we moved out since the lock was gone which tells me this incident wasn't even reported/shared with their office. I thought I was getting a follow up apology call but NOPE have yet to receive anything from them. I guess as along as they have my money that's all they care about. Rent with caution!

Had a Call within 10 minutes of ordering the unit on the U-Haul site .. Very nice Man by the name…read moreof Anthony .....Love the fact you can back the truck inside the building and close the door while you are unloading .. they have everything you need to move the furniture free of charge . With large sliding doors and air conditioning ... The security cameras and numbered key fobs is comforting when your items are left unattended ...You wouldn't believe what we nicely fit in this small unit..:).. Very clean.. I've already recommended to a friend or two ...:)

Tim is amazing. I called the store. He said he was busy and asked me if he could call me back. I…read moresaid yes, but was not optimistic he would. I was pleasantly surprised that he called me back in less than 5 minutes. I asked him a few questions and he took the time to do the research and offer me alternatives. Everything he did may be part of the job but to me seemed like EXCEPTIONAL customer service.

This place can be good, but is buffetted by the inharent uncertainty in their business. Their…read moretrucks come in not on time, usually late. the system schedules equipment probably as per ideal rather than what is typical. In addition, their phone system is a compromise between national and local support. Often my qestion can only be answered by the local site. But, the main line to the local rings past to the national help line. It is often best to just go there. this is the largest u-haul in the area. I also beleive that they are the largest network, so I can drop off near where I'm headed. The rates are ok. the equipment is not hard to use and looks like some care went into usability (compare penn state systems for hard to use). I get the impression that these folks care. Not a 5 star care, but a 4 star care. they try to do their job in a chaotic environment. I will go back, but I like to call ahead, I stop by for complicated arrangements, I ask for discounts when they screw up, I ask to be passed back to the local folks (who may be moving a truck around), and appreciate that they don't yell too much when i screw up.