Wanted to say how helpful jamich was, great staff and was grateful for the help helped me with the…read morenew price and saved me some money. Good guy

DANGER - DO NOT RENT, move IMMEDIATELY if you are a tenant!…read more Management of this property has allowed severe flooding to occur, infiltrating several units, causing damage to personal items and unmitigated deterioration of the grounds and structure. There is extensive flooding, mold, water damage to structural walls, and dangerously unsafe ice buildup creating unsafe conditions for person and property. For several weeks, promises made have been ignored and denied, calls and messages have remained unanswered, and district manager Ashley Henke has allowed these issues to escalate while tenants expend significant effort to protect their belongings with full knowledge in real time of every aspect of this emergency. This issue has slowly progressed to staggeringly dangerous conditions with full awareness of property management, and refusal of intervention by district manager Ashley Henke who has insisted that salting and snow removal (which verifiably have not been performed) are the absolute exhaustion of all reasonable measures to mitigate this situation, which in her own words was described as a disaster. Their claims are verifiably false as I have made them aware of myriad low cost solutions that could be implemented, and have been implemented by multiple tenants, and I have spoken with facilities crew members (whom Ashley has attributed the determination that nothing more can be done) who informed me that they advised her weeks ago of additional measures that she directed them not to take, resulting in further preventable damage to personal property and the rapidly deteriorating condition of the facility. The management of this facility is criminally negligent. Ashley Henke had been made thoroughly aware of that fact and refused any further assistance to remedy the situation, going so far as to cite that they have spent "a lot of money on it already"... WRONG ANSWER Money spent on the wrong solution does not concern me as a client. That is an unwise sunk cost that is not the burden of their clients to bear. The scale of their fiscal malfeasance is of no concern to me when numerous solutions to effectively resolve the acute threat to property and safety were readily available for considerably less cost. The unwise exhaustion of capital without expert confidence in effectiveness is not a burden to be borne by their clients, it is a testament to their gross incompetence. They could have bought a million dollars worth of gummy bears and laid them out in an ineffective effort to solve the issue, but their choice to spend a million dollars on something that doesn't solve the problem still is not the responsibility of the customer to bear. It's a symptom of their failure to fulfill their contractual obligations to their customers. They know that they are responsible for allowing this condition to progress. They know that their customers are doing more than they are to protect their units. And they know that they are facing the possibility of litigation and criminal prosecution. In full knowledge of these factors, they have chosen to allow their customers' belongings and their facility to be destroyed in slow motion, with full awareness that readily available inexpensive solutions exist, and they face substantial penalties for their chosen response. Ashley Henke has explicitly elected to take personal responsibility for what she herself has described as a disaster, refusing to provide any other contact within the Public Storage management team for assistance. Ashley Henke has told me that all options have been exhausted, even after having been presented commercially available solutions, as well as advice from engineering professionals presented to me that I communicated to her. She is fully aware that personal belongings are being destroyed, and that the condition of the building is rapidly deteriorating into conditions unfit for safe storage and that are dangerous to the safety of tenants and staff who attempt to access their units. She has lied repeatedly about the removal or ice and snow, application of ice melt, expert advice she has chosen not to employ, and her knowledge of simple measures to mitigate the current emergency. District Manager Ashley Henke, who has responsibility of other Public Storage facilities in their district in addition to this location, is substantially aware of the scale of destruction the belongings of her customers, as well as the rapidly deteriorating conditions of the facility and their threat to human safety, and her responsibility for allowing these conditions to develop. In full knowledge of this, and in awareness of potential litigation and criminal prosecution, she continues to refuse to provide any reasonable assistance to mitigate the emergency she has allowed to escalate with complete awareness every step of the way for nearly two months now since she first became aware. STAY AWAY. GET OUT IF YOU'RE THERE.

I looked at several RV Storage places around Reno. I selected EZ for the security. Lasers around…read morethe entire parameter. Motion sensors. cameras. Access codes to get in and out. The groundskeeper patrols the place day and night. Monitors camera from his house (onsite), responses to sensors at night. And approaches everyone who goes in that place, even customers to make sure they're only at their campers. And the prices is great. I'd recommend to anyone looking for a place to store their camper.

My husband and I found the perfect RV storage at EZ storage all due to the peace of mind it gives…read moreus. The groundskeeper and his wife live on the site and do a great job of maintaining and running the day to day business. The safety factor and low price drew us to them even though there are many other places available to us closer to home. The gated and fenced in area require a pass code to get in and out. Tall fences have barbed wire, motion sensors, and am told the keepers have monitoring cameras in their house. During any snowstorms the ways are kept plowed should you need to get to your RV. When someone goes to their RV you can expect to see the friendly on site person drop by on his golf cart for a chat and to make certain no hokey pokey is going on. Highly recommend this place for outdoor RV storage.

This morning I stopped by the storage office. In hopes of getting some help for another small unit,…read moreinstead I was so excited to get a bigger storage with a lower payment which made my day !!! Marie was so helpful to offer me a promotion and help me with my needs. With the stress I was going through, Marie gave me some of that Joy back and saved me in my situation . I tell ya, there has never been a storage facility that I was ever satisfied with until I went to StorQuest in Spanish springs ! God bless you Marie and your dedicate work. I can rest a little bit easier tonight now.

I dump my RV here and it's always inexpensive and easy to use! Staff make it easy to access as well!read more

I cannot say enough positive things about this storage company. The woman who helped me over the…read morephone was SO sweet, knowledgeable and helpful! I must have asked the same question a dozen times and I was given a very nice answer each time. They acknowledged that moving was stressful and if I needed anything else to give her a call back. We are finally moving our things into our new home, but will always recommend this place!

All good there, so far! I've had a unit there only for a…read morecouple months, but everybody there that I've had contact with have been very nice, knowledgable and helpful. Looks like the place is well secured and kept up well.

Very kind and patient crew they have working. Easy to talk with. Always have a smile . The property…read moreis very well kept

The office work er friendly and ready to answer any questions. It example the different in the…read moresizes and pricing. Every information on the place. Thanks

I was looking for a 10x10 unit and was able to call and reserve one at discount, which was great!…read moreAlmost $30 off the listed price. The area seemed safe and secure and the staff were all super friendly and helpful. What REALLY blew me away was the customer service. I had paid for my unit but was not moving for another 1.5 weeks. I had another storage opportunity come up and was no longer in need of the unit. I called and was very grateful I could cancel and receive a refund, even if it would take a while. Granted I had reserved and canceled all in the same day and had not moved anything in to the unit yet. I was blown away with the customer service. If any family or friends will be needing a storage unit, I am definitely recommending this place.

Christina is absolutely amazing she goes above and beyond ty so much for helping us pick out a…read morestorage

Summary: Clean, newer, well kept and secure facility; easy…read moreaccess (both location and hours of operation), free moving van to move in, helpful/informative staff, climate controlled storage available, good design so it is easy to get stuff in/out of your unit even if you are inside or on the second floor (including large freight elevators), second month free currently (3/1/10). Detail: I am relocating from my beloved San Francisco to Reno to be with my fiance and needed a place to store all of my shizz until we find a new home together here, including a grand piano worth more than most cars (dang those things are a pain in the rear!). I looked at a number of storage facilities and found that Silverado was above the rest. It started when I called to ask about the climate controlled units for the piano. Nancy (I believe that is the owner/wife's name) was pleasant, knowledgeable, and gave great advice that had nothing to do with renting me a storage unit...she was genuinely concerned about the effect of the move on the piano and the best way of moving it. When I arrived, I was met by Jeanne, who was also very helpful and made the process of renting the units quick, organized, and easy. After viewing the units, I feel very comfortable storing the dang piano and the many other belongings I've amassed/invested in over the past 20 years there. I'm a nester, so my home environs are pretty important to me and it is tough to have the things that make my home my home in a storage unit, but I feel this is as good a storage place as it gets. Currently, you get the second month free and they will pro-rate the month you move out, as long as you let them know before that month's payment is due. And I was genuinely shocked to see the "free moving van" they offer on their site sitting there, waiting for someone to borrow it. Security-wise, the facility is "well camera-ed" and the gate is no picnic to get through: your unit number and corresponding access code are required (there is no one generic code or keys to get through) and it only allows one car though at a time. You have to enter both again to get out...and there is this scary-ass guillotine-style gate that I would never attempt to follow someone else through. Finally, if this is any indication, my fiance's 12 year old son asked if he could stay in the unit for a night...or maybe that's just because he's a 12 year old boy.

Dave was incredibly helpful and very kind while getting set up for our storage unit. The price was…read morevery reasonable and the were able to month to month with no minimum- we only need a unit for one month so this was a huge plus! The only down side is a lack of parking for your car while unloading/ loading but thankfully no one else was there during that time. It would also be nice for covered parking spots because while we moved our belongings it was raining. Otherwise a great spot for storage! Very good location for NW Reno.

I signed up online when I was moving and needed overflow space until I got settled in. There was a…read more1/2 off deal. I got a drive up 10x10 for $69 a month for 3-4 months. Everyone I had contact with was professional and friendly and super helpful. My first unit was too small and I realized that after I saw it in person, luckily they had the bigger one available and I was able to pivot there. Place is clean, easy to get in and out of and I think the biggest plus is that it's safe. It's in a great area, and I never had issues with pets (two legged OR four legged kinds) I'd definitely recommend, keeping in mind it's a little off the beaten path if you don't mind that.

IF YOU WANT TO GO BROKE STORING YOUR STUFF, THIS IS YOUR KIND OF PLACE…read more OTHERWISE, STAY AWAY. Here's my case: rented a 5x5 unit in South Reno in April 2019 @ $102 a month. Just got the latest price increase: $192 a month. Do the math: that's an 88.2% increase over seven years, averaging a compounding 12.6% a year. They blame the last increase on rising insurance costs, which are $16 a month. B.S. The Corporate HQ has a crappy "it's in the contract" attitude. SAVE YOURSELF GRIEF AND MONEY. AVOID STORQUEST LIKE THE PLAGUE.