Great service. Quick and simple. 12'x6' utility trailer pulled smooth and easy. Representative was…read morerespectful, cordial and friendly. By far two of the more pleasant rental agents I have encountered in my experience. Thanks guys!!

Made reservations for round trip to Sacramento and return to Fernley. Staff at the 76 were…read moreefficient and amazing. No hiccups and truck ran great!

I'm a serial van renter as my job requires it. I've gotten to know Miguel and the team, they treat…read moreme incredibly well. Online reservations and check in are awesome and easy to use. It feels like concierge service when I roll up! Thanks guys!!!

We had a great experience twice with the store. They had trucks available both times and we…read moreappreciate their quick service!

I rent from them once a month, and they have been courteous, and the nicest teams working together…read more Sometimes I show up extra early and I never have any issues, plus they are always ready to help.

The line was extremely long and moved glacially slow. Place is way understaffed. Rates are…read moreoutrageous. Never using again

Heather in Traffic Dept just saved the day. She changed my one star into 5 for this place.read more

Mike and AJ provided us with excellent service. Website was down but they both worked very…read morediligently and got our reservation finalized. Really nice guys. Only a 4 because of the website downtime.

This is the best Uhaul. Super helpful. They give a crap. They helped us find an item not showing…read moreavailability.

After my reserved trailer not available at the Midtown Virginia location was able to get what I…read moreneeded from this location. Responsive on the phone and in person. Seems to have a good inventory of trucks and trailers.

Promises were not kept. Last minute changes where not conveyed. Promises were not kept, and was…read moregiven a run around. I blame the entire Uhaul operation. Their word is not their honor. We had to drive all over to put together our move. Even price changes agreed upon were not honored. Dayton has several Uhaul operations, and I found not a one worth crap when accommodating what was promised. Just a bunch of buck passing.

1. Their app for propane doesn't work. 2. There's no one…read more"certified" to fill tanks. What a bunch of jokers, waste your time and then tell you to come back in 2 days. Plus they are more expensive if they could fill your tanks. Never again. Go to Greens Feed on north Virginia! Awesome people, fast service, low prices. To heck with Uhaul !!! Management and corporate are idiots!!!

Thank you to Justin at U Haul on S Virginia in Reno for Kind and caring Five Star Customer Service…read more Everything went really well. I reserved a 10 ft truck with Justin and went to pick it up today. The truck was clean, air conditioning and the radio worked great. The truck was easy to drive too!! I also rented 6 blankets for 5.00. The store was clean and the service was great. Pricing was fair. Thanks to all the many staff who check people in and clean and manage all the trucks. I will be renting a bigger truck soon for the move to my new home. U Haul is a great way to rent a truck, Van or trailer for those small or large moves. If you need boxes...which I did, tape gun and packing wrap...it's all there. Thanks again for making renting a truck so easy. Don't forget they have storage too at some of their many locations. See you again very soon. Reserve your U-Haul Truck today. Julie A

I was charged for extra gas, and they stated on contract that I put less than what I picked it up…read morewith. I called them about the issue and they said I had to call where I picked it up from. I called the California location and they gave me the ACTUAL number to call. Fortunately I took pictures of the gas gauge and was able to get a refund. Also the U-Haul Customer Service reassured me that this was the drop off locations responsibility. This location is a scam. AVOID it.

The experience was easy. Truck worked fine for a U-Haul. I would go back when we need another…read morerental.

BROKEN INTO I LOST a…read morelarge sword collection that I've been collecting for years. i had no idea there was i simple bendable flimsy wire top above my items. on the second floor. no real protection for my items. I was very sad to learn when I came to close my storage unit .... to take my items home..all were stolen right thru the open wire top on my 2nd floor unit... u haul has a responsibility to make sure no one (thief) can just creep along the top of our units and remove all of our possessions..i was horrified to see after years of storage all my things gone...GDIT

Lied to me over and over again, refused to make things right after I was overcharged by over $400read more

The only game in town to rent a box truck and the guys in the office were fine. Uhauls online…read morereservation service doesn't work ... at all. Don't even try. It takes a reservation but nothing is reserved. Reminded me of the Seinfeld episode I watched again recently. Call the office and reserve a truck. Btw, holding the reservation is a little more important than taking the reservation. Anybody can take a reservation. Heck, you'd be better off calling me to reserve your next Uhaul. Now comes the return trip. In the darkness, I somehow managed to notice the fine print in the contract (6 pt font) requires the vehicle be checked in online using the online service (if after shop hours) or they charge a $20 convenience fee. Wtf?! The online checkin app doesn't work any better than the reservation system. It took me about 30 minutes to setup an account and get through the process (about 1/4 of the time I rented the truck). It just didn't work. If I didn't have some tech skills, no way I could've gotten through it. At the end, I wish I had paid the convenience fee. Heck, they should be paying me for the inconvenience and time I wasted with the worthless app.

Me: "We need to rent a heavy-duty standing up thingie that helps us bring boxes from the car to…read moreinside the convention center so they don't charge us $200 for union labor for 15 minutes of work." I know I put my co-workers through the wringer sometimes, I'm so sorry. When you live in a small town like this, the rule of thumb is you can either find whatever you need in 5 minutes or you'll need to drive an hour to get it in Reno or Carson. Fortunately, the local UHaul franchise here was happy to help us out - very easy and inexpensive to rent whatever those heavy-duty standing up thingie things are called.