I rent from them once a month, and they have been courteous, and the nicest teams working together. Sometimes I show up extra early and I never have any issues, plus they are always ready to help. read more

The line was extremely long and moved glacially slow. Place is way understaffed. Rates are outrageous. Never using again

Well ..... sent my girlfriend in to get her car wiring for a trailer. She was quoted about three hundred dollars, she was not understanding that as she was already aware of a simple plug in she found online for about 70.00. I went in and low and behold same question but sold one of two possibilities by employee ( extremely passive aggressive ) . At the time the wiring package was open previously number 1 ..... it did not plug in so brought it back telling employee " Hey this does not plug in and he stated it is the correct one so I asked if he could look a where I am plugging it into and he said " that would be a charge to come look at it " I have been in the industry of service for over 30 years so I said " to look at it is a charge" "YUP'. Wow so after a few back and forth he returned the wiring . I went home and looked up the part number sold to me and found there were two different ones. Bottom line this store has always had good service but this one individual should be trained in customer service or removed and put in the yard on vehicles and trailers which I am sure he would be best suited Then employee called sheriffs office on me......... I was asked to leave the store which I did .... he followed me out to take a picture of me . What is this person thinking ...... he was told that this yelp reiview and google reivew would be submitted......also to corporate. read more

Organizing around our home usually means manyyy bags or large items being donated to a local charity or a dump run - how many of you can relate?? What better way to be able to get everything done then renting an open trailer or truck from our local U-Haul for the day. With our hitch already installed on our truck, we contact our local U-Haul store as we are in the system. Secure our reservation for the utility trailer that we'll need, usually the 6' x 12' Utility Trailer with Ramp which makes our life easier to load everything costing $34.95 +taxes. Contract is straightforward: cost, liability and return policy. There's also an online option for reserving but we found it easier to contact the store directly that way know exactly what's on-hand that day. When we arrive we check in, present credit card to hold U-Haul, go over the contract then head outside to attach the trailer and staff does a safety check before we leave the lot - LOVE THAT! Usually get in and out fairly quickly depending on how busy they are with out a hitch (pun intended) We found staff here to be helpful and friendly each time we have come. When we return the utility trailer same thing, staff looks it over for any damage, go inside office to go over everything and credit card is charged for the time we have had it - SIMPLE & EASY!! Sometimes their inventory may be low but that's okay for us, we can opt for another size, try another location or wait for another day. Definitely understand frustration if not being able to have those options. For us we've been happy with service, renting here and WE will be back again for the next Spring cleaning, donation/dump run or NEW furniture purchase - Thanks U-Haul!! read more

Over the years I have had some bad experiences at Uhauls in different states and mostly in Reno. We have now used this specific location 4 times and I would rate every single time I have been there as 5 stars. This last time we used it over the weekend was just another time it showed excellent customer service. Every time I walk in someone always acknowledges me and says I will right with you while they are helping another customer. The check in is easy. I never have to wait more than 5-10 min even if it's busy. In this case we were renting a trailer. We had some trouble with our electrical connection. Harley (hopefully right spelling) stayed with us to work through the issues to see if it was the trailer or our car, checked breakers, got a new connector. He showed customer service through and through. He was so helpful and nice throughout the entire process going over the top to make the experience very customer centered. He needs to be acknowledged by the business and also everyone in the store is always friendly and helpful. This place has a bad rating but we have never had that, we have always had a fantastic experience at this specific branch. read more

Came here to rent an enclosed truck for 1 day. The lot was busy but organized. I ran into a couple of difficulties with my rental and the manager Jean-Paul could not have handled the issues any better. In fact, he went far above and beyond to resolve things. Well done! Recommend this business! read more

I booked a truck with them and the guy at the counter who was the supervisor on duty was a real ASS hole. He end up not tinting Mr the trunk because he could he said just because I was question what he was saying and ask to see it in writing. He walked me out and said that I can't rent from them again. Do not use them go some elsewhere . read more

Tried to do an online motorcycle trailer rental. It was a one way rental from Carson City to Riverside. Wasn't showing any availability so I called the store and spoke with a friendly guy. I explained what I was looking for. He told me motorcycle trailers were only local and that he had a 5x9 open trailer that would work as well. I made the reservation and even asked if he had plenty of inventory in case we wanted to pick it up a day early. He assured me there would not be any issues if we needed to change the date. Received an email notification day before we were scheduled to pick it up saying we'd have to go to another location. That location ended up being 63 miles away. Grrrr Spoke with the guy where we ended up picking up the trailer and told him what happened. He made mention that the Carson City location only does local rentals for that trailer. Not happy with Carson U-Haul location at all. Don't trust what this store tells you. Double-check with main U-Haul number or you may be unpleasantly surprised. read more

If I could give zero stars I would. Bought over $150 worth of boxes last month for our long distance move. Every single box says buy plenty! We offer 100% buyback if unused. Welp went today to return 10 large and 5 dish boxes and buy more medium & small only to be told I was a week late since store policy is 30 days for return. There is NO such statement on our receipt OR in the store and had we been told that I would've done the swap last week! When you sell a house with a 60 day close you're not done packing in 30 days. Bad bad bad business. Two employees basically said "Too bad, nothing I can do". I want to trade a $5.95 box for a box that costs less than $2 and the answer is no??? Wow. read more

U-Haul - Carson City - The 100% buy back "guarantee" - Self Storage Near Me - Carson City, Nevada

I had rented a 15' Truck to move my son and daughter in-law from Austin Texas. The Truck only had 1k miles on it and ran great! Only, there was a problem with the Gas Tank. It was almost impossible to put gas in it. I have been a truck driver, I tried every possible angle that you could and finally had to resort to finding that sweet spot which was barely just when the gas starts coming out. Kind of like a old man with prostate issues, I should know. lol Anyway, and then to top it off when we got to their house I damaged the roof on a arch driveway thing. Despite having a person on each side telling me it was okay. So, I am writing this review of the Carson City East Willams Road U-Haul to say that they were the best ever to work with. I expected grief and got kindness and they wrote off the difference because of my troubles with the gas tank. After driving that far, both day and night, and being totally exhausted, I cannot tell you how much it meant to me. I have gone there before and have always been treated fairly. I will be back if I ever need anything from them. Thanks, Guys . . . You're Awesome! God Bless You from the bottom of my Heart I'm tired, I think I'm going to lay down for . . . about a week. read more

These guys are wonderful. We had to reschedule our first appointment to get a trailer hitch installed, and they were very accommodating with that change. Charles was very polite and welcoming and directed me to a (very) nearby Starbucks to wait. My car was done in the time promised and another person gave me a call and a text when it was finished. The shop is clean and has everything a U-Haul customer would want and need. Would definitely use again! read more

When renting anything from Carson UHaul, Be careful because they will charge a cleaning fee without notifying you in advance. Even if you clean it yourself before returning, you will still be charged a cleaning fee. I completely swept out a small trailer before returning it. When I returned the trailer, the female attendant said everything was fine and she would email me a receipt. When it got the email, the receipt had an added cleaning fee. I immediately called Carson U-Haul and was on hold for 10 minutes before I spoke to Colin. I told Colin I had completely swept it beforehand and nobody said anything to me when I left that there was a problem. Colin charged me anyway. read more

We needed a truck to pick up some furniture in Reno. Killian offered us an excellent deal of $19.95 plus mileage. It was easy to use. Easy to drive. We rented pads and a hand truck and were finished in no time. We've also ordered one online and picked it up the next day. We'll definitely will be using this service again. read more

Kris and the crew at this location were great! The U-Haul call center scheduled a last-minute hitch install. I arrived to find that the installer is not working today. They had tried to call, but were unable to reach me. Kris was apologetic, then sold me the hitch for a self-install which saved me over $100 in labor! Thanks Kris. read more

Quick friendly service... unlike I've EVER experienced at a U-Haul. This particular store seems to be the exception, not he tule.

**** ATTENTION ****Just went to get some propane the associate told me I could pay inside if I had cash or he could take care of me out here with a card. Then he took a picture of my credit card with his personal phone (conversation)went inside to pay and speak to manager who yes we have an app that they must sign into. Why? Because it was cheaper(my Galaxy quick twice and you can take a picture from the off position) This has endless potential for fraud. EVERYONE MUST BE MADE AWARE TO MANY PEOPLE ARE VULNERABLE YOU PROBABLY HAVE AN ELDER YOU KNOW THAT IS NOT TECH SAVVY!!!!!! read more

I rented a truck to empty my storage unit there. They have new management and I have to say it really shows. It was the best experience I have had with Uhaul. Everyone I dealt with was extremely helpful, kind, and professional. keep up the good work it shows. When I went there in November of 2020 I was so disappointed, not this time. It has really changed. read more

DO NOT COME HERE! We rented out from this location and they were just horrible. When we turned in our trailer they told us a different price. From the original price the first time around. They charged us for an extra day when we have a verified text message from the company telling us when it had to be turned in. Please don't come here unless you wanna be ripped off. read more

DO NOT use Uhaul for hitch installations! I made an appointment on June 22, 2020 to have a hitch installed on my Toyota at 9am on June 30, 2020. I arrived just before 9, but the installer Zack did not arrive to work until 9:20. At that time he advised they were overbooked and would not be able to install a hitch as others had scheduled appointments prior to me. He also stated that he was overbooked all week and would not be able to accommodate the install. Additionally, he further advised that he did not have the hitch available for install or sale. He did not make a any effort to provide any further assistance or displayed any interest in attempting to accommodate my needs. Needless to say I was pretty pissed off as I needed the hitch installed prior to July 3. Having made the appointment and assured the parts would be on hand, then to be told upon arrival at the scheduled time that they overbooked and didn't have the parts was absolutely maddening! And then the callous and condescending attitudes displayed by Zack and his sidekick Riley just made the situation even worse. My experience with this organization ranks up there as one of my all-time worst ever! Be forewarned, I encourage anyone needing these types of services to not waste your time, energy and money with this disorganization! I wish I would have read the earlier reviews, it would have saved me much anguish and stress. I will not be using Uhaul for any services in the future and will encourage anyone else to look elsewhere! I would rate this company 0 stars if allowed! read more

I wrote a one star review a few weeks ago, suggesting not to go there for an installation because of a mistake made by U-Haul and the lack of customer service. The manager, Christie, was not there, and the two people there didn't know what to do. Christy made it all right the next day, and the installer was super friendly, competent, and fast. I was generously compensated which was great after the two 2 1/2 hour drives there from my home. I would definitely recommend them for a hitch install. Just make sure you confirm all of the details before you show up for your appointment. read more

Used to come here every couple weeks for propane. The lady was always super nice and helpful. But this winter has been different. I've stopped by 7 times to get filled but their propane is always "broken." At first I believed it because AmeriGas is bad at servicing their customers too. But the last two times I've gone by, the propane has been unlocked and everything is set out and ready to service tanks. (Stand, screwdriver, gloves etc) then the guy tells me oh yeah it's broken sorry can't help you. My assumption is it's a combination of it being broken and being lazy. Because if it's broken, why would you have it unlocked and ready? Regardless, if it is broken it's been 4 months of me coming by and I'm done. I kept trying because the manager lady treated me so well last year but, I've reached my breaking point. Just giving up on that place, seeing the picture option makes me wish I took a pic of it unlocked and ready. read more

The worst U-Haul I've ever dealt with! I rented a truck with the gas at 5/8 did my move and returned the truck with exactly 5/8 gas in the tank and kept my receipt just in case. A week goes by and I get an email saying that I owe them so I call to see what was going on and I was told I returned the gas at 1/2 tank and they had to charge me 8 gallons of gas because that was the difference between a 1/2 tank and 5/8. I told them it was bull and I have my gas receipt and they transferred me to the manager who then transferred me to the guy who took in the truck who of course didn't answer the phone and has yet to call back. So here I am few weeks later still waiting for a resolution and incurring fees. Worst U-Haul I've used ever! I've never had to take pictures of my gas gauge or anything and I've rented trucks and trailers at 50+ u-haul locations! read more

This place has the WORST customer service. They have a crappy little motorcycle trailer with tiny wheels that bounces the entire time - even with a 400 lb motorcycle in it. They are rude, they outright lie, and their customer service sucks. I wish there was some place else in town to rent. read more

For first time movers, they walked is through what to expect down to helping us load the car onto the auto ramp. Since it is the Carson location, they offered $50 off our rental to drive out. Overall they made the moving process seamless and helped out however they could. Definitely would recommend this store for others that plan to move!! read more

I reserved a 5x10 storage unit at this location. I stood at the counter for 45 minutes while the associate walked back and forth from various storage units only to tell me that he could not allow me to move in to any of the 5 available units. All of my belongings had already arrived to this location and were waiting to be loaded into the storage unit I had reserved. I asked if then he would upgrade me to a larger unit for my trouble and I was told there was simply nothing they could do and I would need to take my business elsewhere. Very disappointing​. read more

Had to return a truck we rented. Was ignored, severely under staffed. Spoke to 3 useless employees. Finally after chasing an employee down, he told us we had to drive the truck to the front of the store. In the meantime 2 people got in line ahead of us. DON'T COME TO THIS LOCATION. THEY SUCK!! read more

Wow! What good people! I was having wiring problems on my trailer, and the guys here fixed me right up. Long story longer the trailer needed help, not only did they have time for me and my problems, but we're able to provide quality customer service to the mass amount of people that kept coming in. If I could give this place more stars I would. A big thank you. I would highly recommend this place to anyone in need of their service. Dated 4/7/16 read more

Needed a double axle trailer to get a load of flooring from Reno to Tahoe. Stopped by Saturday at dusk and booked it. Jeffrey said they have a 9:00 rush on Sunday so we showed up early and parked in from of the trailer. He opened up the office 10 minutes early to sign us up. His helper got us hooked up and we were gone before 9:00. Ran a little late on the return but no problems. Charged exactly as quoted and both the people we dealt with were helpful and polite - even when things were hectic. read more

Went in to get an lp tank filled. Only one of the three employees was qualified to help me. She was on a personal phone call and told me she couldn't help me for a half hour. Don't waste your time. read more

U haul is garbage! Don't get a tow package installed! Made an appt, when we took it down there. They said they had to reschedule because they didn't have a part. So when I come back in two days in my scheduled appt, they again don't have a different part! You guys are seriously garbage! Don't recommend, it's a horrible business! I'd give no stars if I could! read more

This started with the online app not working. I drove 13 miles total, put a gallon of gas in it, they insisted on charging me a $14+ refueling fee at @4.50/gal. The math does not come even close to working. Beware, dishonest practice at this location. read more

Made a reservation for a car dolly a week ago, notified 10 hours before my move that "the reservation has been moved from the 19 to the 26th." Yeah because move dates are so flexible that I'll change my move date to a week later to move two states away. Fuck you! read more

Customers be weary. Clear your schedule it will take awhile. 20-45 min I hope I never have to use u-haul again. It took three visits just to get my truck I waited in line 30-45 mins each time. Only one employee working the desk and several customers waiting for assistance. Kids on his phone during every transaction texting away. didn't say anything to me or anyone else in line about the wait time or even a hello. My reservation was for 10am, I arrived at 9:20 am and I didn't end up with a truck until 12:47 pm. I don't think I could go through it again. read more

Been here three times for propane, and every time it's taken over 30 minutes! Employees are lazy and unhelpful, would rather sit in golf carts and complain about their jobs instead of doing them. Avoid at all costs! read more

This place is awful. They did not have my truck for a reservation, didn't really even seem to care, and generally provided terrible service. Avoid if at all possible. read more

Rented a truck for $20 in town plus $1 per mile. Truck was fine, expensive for mileage. Employees were not nice during pick up or drop off. Decided to visit for a second time to fill a propane tank and the employee walked up and said, "two things, we close at 5pm on Sunday (it was 4:55pm) and second, our propane fill up has been broken for a week." Will not be visiting again. Found out Tractor Supply was cheaper per gallon for propane fill up, and they were very kind and quick service. read more

Everyone here at the Carson City U-Haul work very well together. I am so impressed. I have seen the bad reviews so I made my reservation for and hour sooner than needed. The good part of that is, I was in no rush. Everyone was so great, so relaxed and so in sync with each other, I was out of the with a 12-foot trailer in about 15 minutes. When I returned it, I just went in feeling relaxed and in no rush. The guy was finishing cleaning the truck that was just turned in. He let me know he would get to me next and I told him I was in no rush. Five minutes later he gave me his full attention. He was so pleasant and relaxed and helpful. The winds made a mess of the trailer bed and he said no problem. So there was no cleaning charge. The computer over charged from what I was expecting to pay so I had to wait in line for a clerk. He was helping another customer outside, so I headed in. It was about five minutes before the clerk returned. Slowly a few more people came in. We had some pretty nice conversation while the clerk helped the first one waiting. A few minutes later it was my turn. I was telling the clerk how impressed I am with everyone here and the service. I said I was worried because I'd read some pretty bad reviews. He very kindly said, "You know, moving is one of the most stressful times, so we do our best to be understanding of that when they are stressed. He said, "If a customer is late returning a vehicle that someone else is expecting to check out, we have no control over that, but we do our best to make things work." I said I was impressed with how everyone working there communicates with each other and he said the best thing you want hear at a place that has everyone focused on customer service. He said, "I really like the people I work with. I enjoy coming to work. Everyone feels the same way." So, the lesson I learned is, the negative reviews come from people in a rush or on a tight timeline. They are not bad people. They are people feeling a lot of stress. When coming to rental store it is good to plan on being there for awhile. I set the rental up for an hour before I needed it. That had me much more relaxed and able to roll with the flow. So, I was relaxed and I found the staff that i interacted with were enjoying the pleasantries I shared and the lack of stress from me. I was in and out in about 15 minutes. I just kept letting the employees do their job and let them know I was in no rush. It was some of the best customer service there that I have seen in awhile. If you can go in relaxed and not rushed, you will find a pleasant experience with a kind and courteous staff. By the way, the equipment i rented was in great shape also. This is a great group of professionals who clearly care about their work. And no, I am not related to anyone there, nor do I know any of them. I was just solidly impressed! read more

My entire U-Box experience has been poor from start to finish. First, the location where I picked up the box (Fremont St., Las Vegas) did not have it ready on time. Then when it came time for me to have my box delivered to my new home, turns out you have to give them two weeks' notice for a delivery within the same state, which they don't tell you. It was incredibly frustrating not being able to schedule an exact delivery date so I could plan my move and do things like reserve moving help. Not only that, but U-Haul advertises U-boxes are "delivered to your door" but that's false. The box is shipped to the nearest U-Haul facility and you have to go there and tow the box to your house yourself, which costs extra money to rent a truck if you need one and is very misleading from the service advertised. The icing on the cake of my experience is at the second U-Haul facility where I picked up my box (Carson City), they loaded it onto the trailer backwards. This means that the flap on the cover that's supposed to align with the box door was actually on the opposite side so we had to shimmy the whole cover off, and we couldn't open the box door all the way because the trailer was in the way. Truly next-level incompetence from start to finish. I will be telling all my friends not to use U-Box for their storage and moving needs. read more

Everyone was very polite and professional. The cargo van I rented online was ready and waiting for me when I arrived. It was very clean and easy to load and drive. Return was quick and with the exception of grabbing my receipt, I didn't need to go inside. Great experience and I would rent from these folks again. read more

I have gone in twice in the last 45 days, there is at least 5 people behind the counter but No one asks to help and you have to wait at least 1/2 hour to be waited on by the one computer tech. the prices are outrageous, I will not be going back EVER. read more