The staff at this location were amazing. I had to find a location that had rental boxes in stock. Did you know you can rent large moving crates from U haul ? They are a game game changer. I found out after I purchased over 20 boxes already. I was concerned about the rental boxes fitting in my car but they came and put them in my car for me. They were patient and very friendly with my multiple questions. Moving can be a headache but the staff made my frustrated time a breeze. I only rented five at 20 bucks for two weeks. It's cheaper if you are getting them last minute. I didn't want to rush my packing. read more

U-Haul - Houston - Self Storage Near Me - Houston, Texas

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A young woman working the desk Ms Ashyea was absolutely AMAZING!! She was so sweet, knew what to do and shared a few good laughs with her!! She definitely deserves a raise for how she treated us!! I would love to go back here JUST for her!! read more

Y'all suck MAJOR ASS!!! The employees lie and lie and lie! Was told I can return the trailer to any U-Haul location multiple times by a women and then by a man! THEY LIED! Had to drive back 2 hours to return this and they did nothing to fix this!!! WORST FUKIN SERVIXE! read more

They seemed to have 1 person working this location. He seemed to be the only one receiving returns and taking care of reservations. Plus there was a line of folks who were buying boxes and didn't have a reservation. So I'm thinking someone needs to figure out more than one employee needs to be on site at all times. While the nice fella behind the counter was out hooking up the trailer I rented anyone could have walked out of the business with boxes or other merchandise. I don't think anyone did but still... My trailer was on hand and ready to go. We discovered that my light hook up on my truck wasn't making a good connection because of corrosion. The young man was very nice and tried to clean it but it needed some good battery cleaner - which I got and took the corrosion off with in about 30 minutes. I pulled in and up to my trailer to hook it up. The same young man came right out and checked the lights and sent me on my way! I won't rent from U-Haul again because I found out another major rental company offers an AARP discount. When I rented this trailer from UHaul they never asked if I had AAA or AARP or any other membership. So I'm assuming they don't offer these discounts. read more

I am appalled by how the staff (managers, Rene and Jonathan) treated my fiancé. He was deployed to Iraq many years ago and had to put his stuff here. We finally drove across country to retrieve it. HOWEVER, the original lock had been cut and it was sitting inside the unit on the floor (along with a broken drill bit). My fiancé's things (boxes) were all standing open, clearly rifled through, and half his possessions were gone. These possessions were all he had left of his mother, who died years ago and whose home burned down. For 20 years he paid faithfully every month, only to find that the unit had been breached long ago and U-Haul had put a new lock on it...which we had to pay $190 to a locksmith to grind off!!! They robbed him of his possessions, his memories, and of our dignity (staff treated us terribly until Rene figured out I may be recording with my cell phone - P.S. I was. Gotta love Texas's one-party consent laws). Anyhow, all I can say is that a police report has been filed, photos and recordings made, and the next stop will be the lawyer's office. The value of the possessions taken, the years of monthly fees, and the locksmith are enough to make anyone want to take action against this unbelievably crooked outfit! AVOID AT ALL COST. read more

Pamela along with the others that work at this locations are awesome . They provide me with great customer service and a smile every time I walk into this location to rent a trailer . So great, that I moved from another storage location to this one yesterday even if it's not the closest to home. Thank you Pamela for showing everyone you care for customers. read more

HUGE -5 STARS!!!! I have never felt so disrespected and belittled by the insincere and arrogant employee by the name of Wun. He was extremely disrespectful and rushing us through the whole process. He gave us the worst attitude imaginable. When I asked to speak to a supervisor he lied and told me he was the supervisor and was extremely smug about it. At one point even mocking me when I tried to explain something to him. Nonetheless I needed to rent a trailer. If I did not need it that day I would have drove somewhere else. I regret giving any money to that location because of him. Once we had the trailer hooked up I asked him a simple question and he gave a smart-ass reply. It was at that point that I decided this review was going to be written. read more

U-Haul - Houston - Self Storage Near Me - Houston, Texas

A piece of....booked my appointment and they said they overbooked. Now they have no truck and i am left empty handed. Dont even come here

Got service from an employee that claimed as an assistant manager. He gave me a really bad attitude. I dont know how he got to that position in the first place. read more

If I could give zero stars then I would rate this place a zero! The employees are extremely rude to their customers, the line is out the door and you'll be waiting for an hour to get anything done. They also charged me $10 for insurance when no other U-Haul has done so for me in the past, as this will be my 3rd U-Haul rental in a year. Avoid this place if all possible!!! read more

Over a period of three days, I have attempted to call to make a payment. However no one answers the phone, or I get redirected to what appears to the u-haul itself, waiting for hours to speak with someone. Extremely poor customer service. read more

Basically, stupid and no Customer Service skill. Charged me by mistake without double check. Didn't even apologize or acknowledge their mistake. Charged 3 transactions for just 1 rental. And said whatever like "Oh we already release the money, wait for 3-5 business day." with an attitude like nothing wrong on their side. No wonder they keep hiring and firing employees. Gudluck to the owner with these employees read more

The general manager gave off the most negative hostile vibe I've come across in years. Not just an rank employee, but when the manager is this bad, who can you go to. I'm hard to fluster but I was so mad at this guy by the time I got to the checkout, I didn't want to give him a dollar even though I knew it wouldn't affect his salary. I usually scribble my signature on those swipe terminals and he kept rejecting it and making me sign it over again. At first I thought it was a technical glitch, but he wasn't satisfied that it looked like a real signature. He said I could either sign my name better or go somewhere else. I climbed into my car and drove 25 minutes to the next nearest dealer - completely different experience. I emailed uhaul customer service the next day thinking it would be in vain. Someone must have gotten on him because he called and personally apologized. Hard to say how sincere it was. If I could give zero stars I would. read more

Waited in line for an hour just to be told the truck I reserved wasn't turned in even though I received a confirmation the day before. The employees showed no interest in helping me. Ended up having to wait hours and cancel on my movers. Seems like the place is just understaffed and the employees are unmotivated. Got my moving day started on the wrong foot. read more

Danny took great care of us on Friday despite being swamped with other customers. Thank you for taking time to provide such great customer service. It was wonderful to have someone who actually took time to make certain we had everything we needed and that the equipment functioned properly. read more

Excellent product (GMC pickup rental) and service for an unbeatable price. I cannot recommend this UHaul facility highly enough.