We received amazing customer service from this Penske location. Not only were they responsive to…read moreour concerns with returning the truck a few days late they took extra time to review previous notes from our rental in order to serve us better. All the staff that we encountered were extremely friendly and helpful. In particular, Kathy (sp?) I believe was her name, provided us with the best customer service we could ask for. We would absolutely recommend or use this Penske location in particular for any and all future needs.

Not bad so far. Will update soon. It's my first time using Penske. We will see how it goes and…read moreupdate tonight Update on December 5, 2016: When I went to pick my truck up, it wasn't ready. With me moving from El Paso to Orlando, it was a long drive and I wanted to get the truck to load ASAP. I wasn't exactly ready to load the truck so I had no issues waiting a couple of hours. To help the situation, the manager gave me 5% off which was very nice as I did not ask for it and was not expecting it. The trucks themselves are newer, much newer and more modern than the Uhaul fleet. Penske trucks are diesel so you seem to get more weight capacity. There was an auxiliary jack for my iPod which made the drive less miserable. It would be a 1,700+ mile drive. It has cruise control which helped on the flat surfaces but going uphill was a battle due to the weight. So why only 3 stars despite the positives? Because they failed to explain the DEF and have the DEF filled. DEF is diesel exhaust fluid used to lower emissions. I saw a gauge on the dash and when it ran low, I started reading about it. Wish it was explained to me. 3 stars isn't a bad thing but I think they need to shore up the small details such as being on time and making sure the DEF is full before they get to 4 or 5 star ratings.

This place is pretty new and has the second best prices in Northeast El Paso. The parking lot out…read morefront is still being worked on, there was a grader dug in when I stopped by yesterday. They are a Uhaul center too, but when I asked about a truck, was told that he only has one 14' truck. I thought that Uhaul companies shared equipment? Oh well, he didn't have a 10x15' unit either so I struck out here. Military discount if you ask. Friendly manager as well.

The attendant was very cheerful and very helpful. She picked the trailer up all on her own and put…read moreit on our truck and showed us how to take it off if we needed! I recommend 100%

I'm very happy with the storage at Resler. The manager Alfred is awesome and very helpful. I was…read moregoing to move my stuff to another storage. But with his help I was convinced in staying at the same location. And got a smaller one. Thank you Alfred for your help oh ! the location is very clean

Update..... See the…read moreattached email. I did everything that they told me to do, and then screwed me. I should have listened to the other reviews. The way they do business is unethical. After renting here for 3 years they screwed me. I put in a notice to vacate and they sent me an email confirmation. They agreed that the final month is prorated, and I would be charged only for 11 days. Mind you I am set up on auto pay and have never had a late payment. The 15th rolls around and no auto debit requested form their end. In my mind per the email I should show up on the 27th and pay them for the 11 days. Wrong she says !!!!! Nope, you now owe us the ENTIRE MONTH, plus a late fee. Are you kidding me ? I, as the consumer call and put in my notice and I still owe you the entire month plus a late fee ??? Then they do the old "well the notes in the computer say." Well you know what I say ? Train your people better, to actually explain what they need me to do, and how if I don't what ramification is. And to boot, the First Lady was the "Manager". The next lady was the "District Manager". So there you go. Y'all have been warned. Zero stars for Virginia S. and Stephanie B

Stuck on the side of I 10 eastbound, 60 miles outside of ElPaso, they came with two trucks and…read moretowed my truck and trailer plus stored my trailer until my truck was fixed, very friendly people, great customer service.

So sweet! This neighborhood U-Haul location was incredibly helpful and thorough. They had such…read moresweet service! Our car wasn't working with the different trailers which was such a hassle after already having a long day of poor customer service with a different U-Haul location (U-Haul of Coronado- DONT GO THERE!!!). It turns out the adaptor we bought at the Coronado location didn't work and this manager threw in a new one for free so that we could use the trailer! Amazing manager, great service! They were kind, courteous, and helpful and really redeemed U-Haul customer service in my eyes!

I am very pleased with every encounter with this storage company. They had the best prices in the…read moreArea and the best sizes. I paid 75 dollars for a 10x15 I believe. They are very polite and the gate is open 24/7. I feel safe leaving my stuff there. And they offer a 10% military discount- which I did not have to ask for... he offered it to me with receipt of my CAC. I would use this company again.

Best storage facility I have ever used and I've had many. Clean as can be. My multiple contacts…read morewith various personnel in this facility have all been excellent. Shout out to "Albuquerque Mike" for his over the top care in getting me established again. This is the second time I'm here. After the first use of Far West Storage for a year, when I needed to have a unit again, I immediately came here and management worked to get me what I needed. I say worked because this place is so popular that sometimes it's near full. Also the security is top notch: bobwire topped fencing with lots and lots of cameras. 24 hours access is another super point and lights in the unit. Hiker Bob of El Paso

Beware of this place! It looks nice but their custimer service is terrible. Do not wxpect any…read moreassistance nor for them to answer the phone. Oh but the first of the month at minute one you will be locked out no exeptions ... yeah ecen when they were not available if u need to switch units, or make any arrangements. I am miving out this month and will NEVER use this place again.

I called to inquire about storing some items for a client who needed to move due to a foreclosure…read more The employee was very friendly and the prices are competitive too. It seemed very secure and had easy access too.

Fan of this location! The units range from 5x5 to 20x20. Easy process to get a unit rented and in…read moreand out. The location is a little tricky (no trucks longer than 15') and there are hills to descend before you can reach most of the units. Staff is friendly and they offer discounts if you pay rent upfront.

Maria was extremely helpful, kind, and communicative throughout our entire search and move in…read moreprocess. Highly recommend!