1. U-Haul - El Paso

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El Paso, TX

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U-Haul - El Paso

1.3 (9 reviews)
Closed • 7:00 am - 7:00 pm

Services - U-Haul - El Paso

Truck rental

Propane

U-Haul - El Paso Photos

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Recommended Reviews - U-Haul - El Paso

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3 years ago

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2 years ago

Never use uhaul. They bait and switch you every time to get you in something more expensive.

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14 years ago

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6 years ago

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5 years ago

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6 years ago

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9 years ago

The customer service was horrible, an employee would not even let us finish talking to him before walking away. Extremely rude

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8 years ago

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8 years ago

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Ask the Community - U-Haul - El Paso

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Horizon Tubes & Hoses - Propane is up and ready.

Horizon Tubes & Hoses

(4 reviews)

These gentlemen, this shop, they are experts! They did a…read moredifficult rebuild on a part that I could NOT find online, in parts stores or salvage yards. They rebuilt the part and I'm happy! This business has been around for something like 40 years! Experienced! And great reputation in the parts and hoses business. BOB D El Paso

I rented a 26' Penske Truck, and a car carrier from Horizon Tubes N' Hoses on July 08, 2021…read more I booked a couple months out. I flew in from Phoenix to El Paso since renting the truck over here would have cost me about $1,800+ than in El Paso. It was well worth it for me to spend $142 for a flight, and 5-1/2 hours drive time back to Phoenix to save $1,800. Their office reached out to me to confirm everything about 1-1/2 weeks out from my pickup date. I uber from the airport to their location which is extremely close. It cost $8.59 for the ride. When I arrived they immediately started to help me with my Penske pickup. We went over all the options which I declined since I am covered under my auto policy. The gentleman which helped me was extremely thorough. I used to work in self storage and we rented Penske trucks. He pointed out multiple dings and things I missed, as well as very great info on the DEF fluid refill options they now have on the diesel models. He also said that if I had any questions please feel free to call them directly instead of Penske call center so they could help me faster during business hours if I had any general questions. The truck and carrier were ready to go. The truck fired right up, and I let it warm up for about 4 minutes. It was parked in a location which allowed for me to easily exit the property. I highly recommend the 9400 Montana Ave location for picking up a Penske truck rental. Hopefully you will have just as a great experience as I did.

U-Haul - El Paso

U-Haul - El Paso

(10 reviews)

My wife and I reserved a tow dolly to tow one of our vehicles for a move. Driving through the night…read moreand packing up our entire lives was already a stressful event, the last thing i needed was a stressful trip to U-Haul, which is what i expected. Man was I wrong. First, i had to delay my appointment two hours because the movers were at my house, and surprisingly that was no issue for the staff. Second, when i got there, i had absolutely no clue what i needed in order to tow the vehicle. Leonardo, the general manager, dropped everything to come take a look at my vehicle to see what i needed in order to make everything operational. Once we got past that point, one of the employees helped us hook the dolly up to my vehicle. Well, the right light on the trailer wasn't illuminating. He identified that the issue was with my vehicle and not the dolly, so he spent 20 minutes under the hood of my car trying to identify and remedy the problem. We learned that it was a large fuse that they didn't have in hand, but again, Leonardo to the rescue. He told me that he could rewire my light in the car and make the dolly brake light work. They took my car into the garage immediately and started working on it. Literally 4 of the employees were teaming together to work on my car so i could hit the road. 30 minutes went by, and they found the source of the issue. One of the prongs under my back bumper were bent and was not sending the electrical current to the trailer. They bent it back in place and VOILA, everything worked. He came back to me to tell me that i was good to go. Free of charge. Oh and by the way, i had my one year old daughter with me, and Leonardo offered up his personal office in case we needed to lay her down or change a diaper. I can't explain how incredibly polite and helpful every member of this location was. In all honesty, this was the most pleasant customer service experience I've ever had in my life. If you have the choice, select this location for anything you ever need! Thanks Leonardo!

Excellent friendly service. Great place to get propane and 20 lb containers. Highly recommend.read more

U-Haul of Coronado

U-Haul of Coronado

(17 reviews)

The guys at the U Haul shop were good and very helpful and courteous and so I would do given them 5…read morestars but the main office messed things up for me. I guess when you call any Uhaul shop, the phone is answered my a U Haul rep who has nothing to do with this particular store. So the rep made an appointment for me to have electrical work done at 7am as well as reserved a 8x12 enclosed trailer. Problem is that while I was there at 7am there was none who could do the electrical work for me until 10am. So it wasted a good part of my morning. Then th kicker was they didn't have any record of the reserved trailer I'd requested. Agains this is not the fault of this location but of the main headquarters. They need to get on the ball. The same stuff happened with me later in Reseda, Ca. when I went to drop off the trailer. I'll write a review of that on their page.

I am extremely frustrated with U-Haul of Coronado, and my recent experience reveals serious,…read moresystemic problems with staff training, management oversight, and customer service. Yesterday, I went to make my December payment in person and to unload items into my storage unit (#0006). At the front desk, an employee--whose name I could not get--told me verbatim, "I don't see any payment due right now." When I clarified that my payment was due December 4, 2025, and that I wanted to pay today since I had just received my paycheck, the employee added, "Actually, I don't see any payment due for December. I only see one for January 2026." I want to be clear: I had a witness present who heard the exact same statements, so this was not a misunderstanding. This misinformation is completely unacceptable and demonstrates clear ineptitude. I was wearing bright royal blue scrubs with very short, blue-tinted hair, in case footage helps identify the employee. Adding to the frustration, I received a payment notice at 12:50AM, which is unprofessional and adds unnecessary stress. Between inaccurate staff guidance and poorly timed communications, this location makes what should be a simple process confusing and difficult. There are also deeper issues with training and communication. For example, I was previously unaware that a purchased lock needed to be placed the same day to secure my unit properly. Despite having paid for it, I was not informed of this requirement. This reflects systemic failures in staff training and management oversight, not just a single employee mistake. Paying customers should receive accurate information, professional guidance, and clear communication, yet this location consistently fails in these areas. This is unacceptable for any business that relies on its customers to operate. Until staff are properly trained, management enforces standards, and communication improves, I cannot recommend this U-Haul location. This is not simply about a payment--it reflects a wider problem with how the facility operates. U-Haul needs to act immediately to improve staff competency, communication, and overall customer experience. I encourage every customer to share this experience more broadly to warn other customers. This is about holding a business accountable for misinformation, poor service, and lack of professionalism.

U-Haul - El Paso - truck_rental - Updated October 2026

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