My insurance company assigned this company to my roadside assistance request. The pickup location…read moreand instructions were clearly provided. Instead of contacting me to verify anything, they made an incorrect assumption about where I was located and decided not to take the request. What is completely unacceptable is that they never bothered to tell me they weren't coming. No call, no text, no attempt to verify my location, and no notification that they had decided not to provide the service. They simply left me waiting. The only reason I found out they weren't coming was because I called them myself to follow up. Had I not called, I would have continued sitting there waiting for roadside assistance that was never going to arrive. If you cannot or do not want to take a roadside assistance request, fine! But at the very least, have the professionalism and basic courtesy to notify the person who is stranded and waiting for you. Making assumptions instead of verifying the information provided and then leaving a customer waiting without any communication is incredibly unprofessional. I would absolutely not recommend this company

will only be going through kings towing from now on. Francisco was professional and friendly and I…read moreknew I could trust him with getting my Jeep from point A to B

I called for a tow from Northeast El Paso to the Eastside and was quoted $149. I provided both the…read morepickup and drop-off addresses up front, and the company had that information for over 45 minutes. The driver arrived quickly, loaded my truck onto the flatbed, and only after my vehicle was fully loaded told me there was a "price change" and that I needed to call his boss. When I called, I was told they "didn't account for mileage" and the price was now $220. After pushing back, they lowered it to $200. This is a classic bait-and-switch. If mileage wasn't accounted for, that should've been caught before dispatching a driver, not after my vehicle was already on the truck and I was effectively stuck. Quick response time, but the pricing tactics were dishonest. I wouldn't use them again and wouldn't recommend them unless you're okay with the price changing once they already have your vehicle.

Pedro Gonzalez and his crews (mechanic, tow driver) did an amazing job. I was stranded on I-10…read moreinterstate, took my car repaired and replaces my serpentine belt and air compressor all within 9hrs spand. A Royals Towing went above and beyond, now that's what I called service. If you need your car repaired right away, Pedro and his crew of teams can do the job. 5 stars and more. Great Job, Pedro. Thank you and your crew. Amazing!!!!

Worst staff and service. I had a very disappointing experience with this shop. They kept my car for…read moresix weeks and no work was done at all. During that time I was given a loaner vehicle that was very old and in poor condition. I informed them three weeks in advance that the inspection sticker on the loaner car was about to expire. Despite several phone calls, no one seemed to know anything about it or take responsibility. Eventually I had to take time off work to get the loaner car inspected. Even more concerning, I continued to drive the loaner vehicle with an expired inspection sticker. After weeks of delays and poor communication, I finally decided to pick up my car and return their loaner. Overall, the lack of communication, responsibility, and customer service was extremely frustrating. Do not recommend at all.

Stay away from this company. They are predatory and will soon be reported to the state of Texas AG…read moreoffice for predatory behavior, including holding a car for over two months with little to no work done, engaging in unauthorized repairs and not releasing the car.

THIS IS THE PLACE. I've been using their service for a month now and I can say that this towing…read morecompany is the best all around El Paso. They've picked me 3 times once on the way back from base in the morning when my tire popped which costed 99$ for my first time, and another time on the night of my wife's birthday when my tire popped again(they saved me that day) and it costed 85$. Today is another day that my 3rd tire popped again within a month(my fault) and I was on post and they picked me up and I wanted to go to a quite a distance tire shop that I prefer and they charged me 130$ for going through base and taking me there. I've asked multiple tow shops before I found these guys and the prices were absolutely ridiculous. This towing company have friendly people and have the best prices that I've probably seen from a towing company. *They do offer a military discount*

My car needed to be towed from my Dr's office to my home. I was pleasantly surprised to discover…read morethat the towing assistant would be there in 30 minutes! they were very courteous and quickly drove my car home. I was so stressed but relieved that they were so friendly and efficient! I'll use and refer them from now on. thank you!

In short, these people are thieves and stole my money. They did not render services and am having…read moretrouble getting them to repair my vehicle since October 2025. I paid them $10,000 and they avoid calls and communication. REALLY BAD SERVICE! They don't buy parts you pay for keep the money. Don't waste your time and money with these people. You will thank me for going to another body shop.

I recently got into a minor car accident and my car needed repairs, I took my car to VIP BodyShop…read moreand they were able to repair in only 3 days! Also at a very affordable price, I'm very satisfied with the results and the work they did on my car. Everything looked great they even replaced the headlight and washed my car!

Excellent service like this needs to be known to the community! Very reliable and fast responses. I…read morewas a bit worried taking my car to someone I don't know but the service here exceeded my expectations!! Satisfied with the service and my car is back to normal. I would've been completely out of a car but thanks to Cesar a huge weight was lifted!!! Thank you sooo much and I appreciate you! Will recommend to anyone I know who needs mechanic work!!

From the day I contacted Cesar about my car he was very professional, responsive, and helpful. The…read moreday I took the car in it had to be towed and he didn't have any issues with that he took my car in and performed a diagnostics confirmed that it was my water pump that had to be replaced and then also made me aware that my thermostat housing was going to need to be replaced as well. He worked with me found me the part for a great deal I went to go pick it up brought it back and he had it installed very easily. Once both parts were in he verified that no more leaks were present he showed me he started the vehicle and cleared off my check engine light. I felt safe and confident that I left my car in the hands of a great honest hard working man like Cesar I'm happy that my car is up and running great again I will most definitely recommend his services to my close friends. Not being from El Paso and still being new to the area can always add more stress to the situation of having car troubles but Cesar really helped ease that with the service and communication he provided thank you again I really appreciate it.

Chet and his team are excellent!! They take extreme pride in their work and go above and beyond the…read morecustomers expectations! Took my GMC Yukon Denali for a very large dent hoping to not have to go to the body shop! After they were done, I couldn't even tell where the dent was! Highly recommend them!!

I took my truck into this establishment recently, Chet and his team were really professional, this…read moreshop was very helpful with my insurance claim for hail damage, was very reasonable with their price, end product was perfection. Will use this service again if needed in the future. Thank you El Paso Dent Repair. Kevin C.