I tried to rent a truck but every time i called it went to the 1-800 number and when asked to speak…read moreto the manager no one would get back to me

Less than one star if possible. Online services are terrible to navigate. When I did find where to…read morepay, it said I had a returned check from 4 months ago. I have never paid this place with a check. Just another reason I believe this manager is only trying to take possession of peoples property.

So sweet! This neighborhood U-Haul location was incredibly helpful and thorough. They had such…read moresweet service! Our car wasn't working with the different trailers which was such a hassle after already having a long day of poor customer service with a different U-Haul location (U-Haul of Coronado- DONT GO THERE!!!). It turns out the adaptor we bought at the Coronado location didn't work and this manager threw in a new one for free so that we could use the trailer! Amazing manager, great service! They were kind, courteous, and helpful and really redeemed U-Haul customer service in my eyes!

I am very pleased with every encounter with this storage company. They had the best prices in the…read moreArea and the best sizes. I paid 75 dollars for a 10x15 I believe. They are very polite and the gate is open 24/7. I feel safe leaving my stuff there. And they offer a 10% military discount- which I did not have to ask for... he offered it to me with receipt of my CAC. I would use this company again.

After making a reservation today for tomorrow to pick up an auto trailer to transport my Jeep…read moreone-way to Colorado, I've decided to go in another direction. I was unsuccessful contacting this location, on hold indefinitelyI then back a second time, and got to speak with a representative. Representative seemed very rushed, which is understandable because this location is pretty busy. However, I'm not gonna be able to rent a trailer from this location even though a trailer showing available online. There problem, it seems is that this site has trailers, but none of the accessories they require to rent me one. The store, it seems, is not capable of putting on a trailer hitch. Curious. I always get a trailer hitch when renting from other locations. In addition, the car that I am transporting has oversize tires, requiring that I provide my own "tiedowns" (which they sell for an additional cost. Out of tie downs. If you go to U-Haul, and can't rent a trailer because they can't provide you a trailer hitch or tiedowns, sometimes not doing their job.

Never use uhaul. They bait and switch you every time to get you in something more expensive.read more

Great job excellent customer service good pricing I was traveling from Dallas Texas to Huntington…read moreBeach California with my boat and was having so issues with wheel hub breaking etc. no other trailer company in El Paso AKA the competition would even give me the time of day because it was 3 o'clock and everybody closed at five on Friday I was told to bring it to their location and he would make sure that I was back on the road today and they did just that The greatest thing of all is I was out of there before 5 o'clock back on the road thank you very much for the job well done. Cheers Brian Zaher

I see nothing has changed with this business. Owner and son are rude. Prices are quite high for…read morethe product. It looks more like a salvage yard than an actual business. I left and gave my business to their competition.

I returned my car carrier 3 days prior and returned my truck the day of. The guy that was working…read morewith closing out my contract was unprofessional, rude and obnoxious. He is mad at me because I asked for a receipt for my transactions. Because he had either friends or family waiting for me he didn't want to fully attend to his business and take care of me. I contacted another Penske and he is being rude towards her. I am not giving Penske itself a bad rating. I am giving him a bad rating and he truly needs to be fired for the way he treated me and talked to me. I am going to go higher but this should not be an experience anyone should have gone through.

From the owner: Save Up To 20% When You Reserve Online Today!read more

RJS Movers provided excellent care for our personal items and the team of movers were friendly,…read moreattentive, very helpful, going above and beyond in their customer service, kindness, and responsiveness. Truly, an excellent experience with this team. Thank you!

Our move was from El Paso to Washington state. We did our research and RJS seemed to have high…read moreratings. We supplied almost 30 blankets to help protect our belongings; they had tape and rope. We had 2-16' PODS, which was ample space for our things, we arrived in El Paso with 23' ABF trailer that still had space in it. The only additional items to this move were the washer/dryer. The packers looked around, then just randomly started putting things in the PODS. I have never seen such a crap show! In the end, we had to give away...1 floor lamp, our safe, the mirror to a dresser, our patio table, a desk, and a few small items. Our vehicles were already packed up. There was plenty of space in the PODS as I could see from the back to the front. But I was told not to worry, they are the professionals. (?) I asked them to make sure to wrap my curio as it was mostly glass. Oh, sorry we have to more blankets. I offered large cardboard sheets to place around it. Once our PODS arrived at our new home, the doors wouldn't open and the load had shifted that much to block it. The team of movers arrived to unload and had to take pictures before they began so to be sure not to be liable for any initial damage that they saw when the PODS were open. They also took pictures as they unpacked it. Yes, it was bad. The placed a table saw against my curio which scratched the finish in various places as the cardboard they used was just crammed in there. They used packing tape to hold doors and drawers closed which caused the finish to come off with the tape. All 6 of my dining room chairs have scratches and gouges, my daughters new bedroom set has scratches/gouges and chunks missing, my refrigerator had deep scratches, Plastic storage bags I used for bedding/blankets/etc. where ripped open- I thought they would use them for cushions, totes were piled so high they collapsed and fell over. The unloading company was in awe when they started and said they were sorry (for something they didn't do) this happened. I WOULD NOT RECOMMEND RJS TO ANYONE. IF I HAD THE HELP ON MY OWN, I COULD HAVE DONE A BETTER JOB. WE HAVE MOVED ALOT AND I KNOW HOW IT GOES AND WHAT A GOOD JOB OF PACKING LOOKS LIKE. THIS WAS NOT IT. THEY SUCK!