Security is very poor. My storage unit was broken into and thousands of dollars of my things were…read morestolen. When this business took over, they left the gates open all day and all night and conveniently the cameras weren't working at the time my unit was broken into. When police arrived to take a report and fingerprints, the employee stated she already touched my stuff when she went into my unit to "see if everything was still there and what was taken" how would you know what's there or what was taken when it's NOT your stuff and you've never been in there before with us?? If I could give zero stars I would.

The personalized customer service provided to me by Kristina is what made me decide to go with this…read morebusiness and this location. She was very friendly on the phone, and even friendlier in person. She provided me with thorough information and guided me through the entire application process with patience and professionalism. The area is nice, clean, and gives a strong sense of safety and friendliness, which made my experience even better. Thank you, Kristina, for the excellent customer service you provide to the public. You truly go above and beyond, and you deserve a raise! 5201 N Mesa

We received amazing customer service from this Penske location. Not only were they responsive to…read moreour concerns with returning the truck a few days late they took extra time to review previous notes from our rental in order to serve us better. All the staff that we encountered were extremely friendly and helpful. In particular, Kathy (sp?) I believe was her name, provided us with the best customer service we could ask for. We would absolutely recommend or use this Penske location in particular for any and all future needs.

Not bad so far. Will update soon. It's my first time using Penske. We will see how it goes and…read moreupdate tonight Update on December 5, 2016: When I went to pick my truck up, it wasn't ready. With me moving from El Paso to Orlando, it was a long drive and I wanted to get the truck to load ASAP. I wasn't exactly ready to load the truck so I had no issues waiting a couple of hours. To help the situation, the manager gave me 5% off which was very nice as I did not ask for it and was not expecting it. The trucks themselves are newer, much newer and more modern than the Uhaul fleet. Penske trucks are diesel so you seem to get more weight capacity. There was an auxiliary jack for my iPod which made the drive less miserable. It would be a 1,700+ mile drive. It has cruise control which helped on the flat surfaces but going uphill was a battle due to the weight. So why only 3 stars despite the positives? Because they failed to explain the DEF and have the DEF filled. DEF is diesel exhaust fluid used to lower emissions. I saw a gauge on the dash and when it ran low, I started reading about it. Wish it was explained to me. 3 stars isn't a bad thing but I think they need to shore up the small details such as being on time and making sure the DEF is full before they get to 4 or 5 star ratings.

Excellent customer service, as well as getting a bang for your buck. Units are fairly priced and…read moreclean. They also offer AC cooled units which in my opinion is a great feature. Definitely beats out a lot of the competitors in the area.

Mariana and the Division Manager is always willing to help. And they make recommendation.read more

The owner was extremely kind and helpful! Very clean and secure storage spaces. The price was very…read morefair.

The app is really cool, the fact that my phone is my key makes it easy to use and convenient, the…read moremanager is helpful and the property is very well taken care of.

Best storage facility I have ever used and I've had many. Clean as can be. My multiple contacts…read morewith various personnel in this facility have all been excellent. Shout out to "Albuquerque Mike" for his over the top care in getting me established again. This is the second time I'm here. After the first use of Far West Storage for a year, when I needed to have a unit again, I immediately came here and management worked to get me what I needed. I say worked because this place is so popular that sometimes it's near full. Also the security is top notch: bobwire topped fencing with lots and lots of cameras. 24 hours access is another super point and lights in the unit. Hiker Bob of El Paso

Beware of this place! It looks nice but their custimer service is terrible. Do not wxpect any…read moreassistance nor for them to answer the phone. Oh but the first of the month at minute one you will be locked out no exeptions ... yeah ecen when they were not available if u need to switch units, or make any arrangements. I am miving out this month and will NEVER use this place again.

Fan of this location! The units range from 5x5 to 20x20. Easy process to get a unit rented and in…read moreand out. The location is a little tricky (no trucks longer than 15') and there are hills to descend before you can reach most of the units. Staff is friendly and they offer discounts if you pay rent upfront.

Maria was extremely helpful, kind, and communicative throughout our entire search and move in…read moreprocess. Highly recommend!

So. I'm using this place as my hold-over area while I'm away. My husband did our searching all…read moreonline at first. Of all the places, this was one of 2 with decent set up websites. However, this was closer and the only one with auto pay. (Not neccessary as I was able to pay a year up front) but still.... Called, ask for an available unit and a quote, as it turns out, they did have 10x15 [enough to hold a 2 ish bedroom house] available for 10 dollars less than the advertised price. They have a little cart to show you the units if requested. We saw our potential one, saw that it was enough, and decided to go ahead and purchase. 1. Its 10 dollars less than website advertised 2. Check in gets 50% of first month 3. Military discount. So I went ahead and paid a year in advance.. came out to less than a month's rent currently... not bad. It's really clean, private, has a security fence /gate.. customers have to use personal security pin to to get in. Also, they sell boxes and locks at the office if you need them.

If you don't mind your stuff getting blazing hot in the summer, freezing cold in the winter,…read morecovered with a foot of sand and dust and no protection from bugs, mice, and pests, then, I guess it's ok. They are increasing the rates, so after several years there, I am moving out. I don't see how they can justify raising rates with those conditions. In the years I have been there, management/ownership has changed several times, but the office staff has always been friendly and helpful. I did have a good size unit at a fairly reasonable price, but I wouldn't pay more with those conditions.