I got the U-Haul from there for just 5 hours and paid twice as much. Let me start off by saying the people that worked there that day were professional, other than that they rip you off hard. I got there had a vehicle with a utility dolly reserved, which they did not have, not even a regular dolly but their website said it did. Secondly the engine light was in the vehicle but I was on a timeline and had no time to go reserve at another spot. The vehicle did last me the whole 5 hours thankfully. On my way back I stopped and got gas filled it up almost all the way full, which was the same spot where they gave it to me. Returned the vehicle and hours later got charged 30$ for returning the vehicle almost empty, which was a lie. Not coming back to that location for sure. read more

HELP!! My ongoing LOSS of my storage Unit with ongoing financial & personal losses still isn't resolved! My Unit a well packed 15x20 unit that was auctioned WITHOUT COSENT, NOTIFICATION, and especially because of MANAGEMENT onsite residents/workers that COULD NOT justify WHY my unit was auctioned. UHAUL phone services have also NOT RESOLVED ONGOING FINANCIAL LOSSES both FINANCIALLY & OF MY ITEMS with BUSINESS RELATED WORTH & HEIRLOMS i can never regain unless someone helps me, find the auctioned individual who may have purchased that unit. LOSSES! Changes of office management and onsite management who made unauthorized notes AGAINST my payments STILL leave me with the UNRESOLVED and UNLAWFUL auction of my ITEMS. MY ongoing attempt to resolve mis appropriated documentation at the location against me, with unverified addresses or payments that were made yet still resulted in my loss, have also NOT be recompensed at all! Payments were made but there "System" proving changed management & workers who documented in THEIR favor or in favor of that facility, have also caused ongoing losses to me personally without recompense of any kind to this day and date of Nov. 15, 2024. IF ANYONE can help me RESOLVE my items that were AUCTIONED AGAINST my ongoing attempt to find, and resolve this ongoing battle, PLEASE let me know 469-877-9481 1022 S Cedar Ridge UHAUL online and phone call in services DID NOT resolve the auction of my personal items including ongoing losses of financial documents pending possible litigation needed against this UHAUL Storage Facility in Duncanville, TX. on S. Cedar Ridge Dr. Unit 101 since 2019 to 2023-24 auction read more

I been in this facility since April this year?? Since the day he gave me the unit in 316 here 5/10?? The door on top of that door there is a metal bar that's hanging down and I immediately say it to him the U-Haul Manager here ok? Guess what up to this time nothing happen to repair nor fix it? I was very disappointed and annoyed with him? He keep telling somebody will come and fix it? Hell no it's kinda annoyance because if that metal bar fall down into my head? I might hurt me seriously ?? I don't understand why they or he can't fix it and make the renter happy and contented?? He keep charging me for this unit $60 or whatever dollars his charging in my debit card? We come here to rent and please do not add more stress and all sort of things that makes costumers go away and lost your profit ok?? Not only that yesterday I was been here in this facility at 8:15 am and I keep holding my pee because I have lot to do?? Guess what I can't hold it anymore because it's been almost eight hours I need bathroom? What I found out I Maude their restroom was a trash can full of garbage since three days ago??Do I went to the front to tell her that there is no toilet paper no liquid soup to wash my hand? After I said that to her the lady upfront where she is km the computer?? She gave me a mean face and I said to her your Basura or trash was there never change or throw the trash for three days? I keep coming here because I was evicted by my ex-bf and I am a very cleaned organized lady in my whole life? WhatI am trying to say this scenario if you employee has problem at home PLEASE do not bring it at work? Now if you employee you don't wanna be told or say something do your job with consistency efficiency and with concern with your costumers ok? I used to work in Retail Starbucks Barista kroger or whatever? We can not please everybody no mater what we do? All I did or do was to do my job excellent fast but surely that I will make my costumers happy contented and will come back again so we have a profit? Do t get my e wrong but that's what I see experienced in this U-Haul here in S Cedar Ridge Duncanville. I am hoping this matters will be addressed into the highest ranking folks whose handling the management or whatever ?? Thank you so much. Hod Bless us always. read more

Staff was very helpful with my moving needs. Very reasonable pricing on truck rental, boxes, and bubble wrap. Definitely recommend using this specific location if they are in your area. read more

Usually I don't mind reviews and I ignore them but this one is not to be ignored, watch your pockets and don't even bother coming to stress here. read more

Difficulties to transfer from 5x5 to 5x10 it extended to four calls (1.5hrs) Which was finally resolved by location and customer care. Downside I was drenched by heavy downfall of rain 2 Stars reflects UHaul computer system not Cedar Ridge location. read more