10/10 Gregory was so helpful!! Ask for him!! He was attentive and follows the rules by the book!read more

Gregory is very nice. However the rent has gone up over $200 in a year. I was charged for insurance…read more($15) a month when I already have insurance and never got credit! I'm forced to look for something else!

Fantastic customer service! Airel was so pleasant and very…read morehelpful! She went out of her way to help us and was invaluable providing us with information about the units and regarding available resources. If you're looking for a place to store your goods, contact Airel!

Ariel the manger is extremely helpful in explaining available units and services. She took the time…read moreto be sure we were comfortable with our storage options.

This place is very clean and the staff was friendly and helpful…read more Easy to deal with, would highly recommend. A++++

James is super helpful and efficient. We got a uhaul to pick up a sofa from Costco. We called and…read morewe got the truck in 20 mins!

We have used this location in the past, and we love Deb - the lady who will always be there - has…read morebeen for about 10 years I believe! She takes pride in this location, and knows her clients. We had a unit there that we rented in 2009 and cleared it out 1.5 years later. We returned again this month and she remembers us and made us feel like we were old friends. She does everyting possible to accomodate the needs of her clients and we totally give this location and DEB 5 stars!!!!

This place is so great. It's always so clean. Well maintained property. We have had 3 units and all…read morehave been pristine. Ran into an issue while moving to our 3rd unit and Brent was so quick to help and was super friendly. Great location too! Highly recommend this spot!!

I rented my climate-controlled unit at this facility in 2017 because I believed my belongings would…read morebe stored in a clean, secure environment, as advertised. When the facility was operated as Dragon Storage and later Simply Self Storage, it was immaculate, and the staff was terrific. After Public Storage purchased the facility in 2023, my unit became contaminated with rat urine and feces. I documented ongoing rat and mouse activity inside my unit and throughout the main climate-controlled building. I was never notified by Public Storage of the rodent activity and discovered it on my own, despite being told that employees had been aware of the situation for 3-4 months prior to my discovery. Other tenants I have spoken with also told me they were never notified by Public Storage. I have documented with a Tactacam Reveal Trail Camera inside my unit. I have more than 500 images and videos showing rats running across the beams above storage units, on top of the units, and inside my unit. This was not an isolated sighting. It was ongoing rodent activity. The problem extended far beyond simply seeing rats. There was rat urine, droppings, and a strong urine odor throughout the building. My belongings were contaminated, forcing me to evacuate my unit and dispose of most of what I had stored. If you arrived before the daily hallway sweep, rodent feces could be seen in the common areas. What concerns me even more is how this was handled. Public Storage told me they have a "store at your own risk" policy and would not provide assistance. That was never my understanding when I rented in 2017, and I have never found that language in any of the documents I received. I also spoke with a customer who recently rented a unit in this same building and was told they were not informed of the ongoing rodent activity before signing their lease. If I were considering renting here, that is information I would want to know before making a decision. If you are considering storing furniture, clothing, family heirlooms, business inventory, or anything of value, I encourage you to inspect the facility carefully and ask direct questions about any current or past rodent activity before signing a lease. I would also ask detailed questions about the facility's pest control program. Two employees told me that pest control had been reduced. One employee told me that the level of pest control depends on the location's profitability. I cannot independently verify that statement, but that is what I was told. The City of Southlake Code Enforcement (CODE26-0192) currently has an open investigation into the conditions at this facility. I expected a climate-controlled storage facility. I did not expect to spend months documenting hundreds of images and videos of rats inside the building or to lose the contents of my storage unit because of ongoing rodent activity. Customers deserve to be informed of known conditions that could affect the safety of their stored property so they can make an informed decision before signing a lease.

I had to do some delayed Spring cleaning to get some clutter stuff stored away. I have always…read moredriven by this place since high school and I thought l would check it out go help with my storing solutions, so I called their customer service line to look at storage options. I get a nice phone call from Christina (office manager), who helped me and put to ease on my storage questions so she invited me to check out the storage facilities and see for myself. While I am not storing anything expensive, more so sentimental (stuff like my little pony and care bear collection..I kid, jk) than anything else and I hate reselling my stuff due to hassles, I needed clear things out for more space. I met Christina and she was customer service oriented answering all my questions and giving me the guided tour with showing my storage space looked like. She went out of her way to go over and beyond with excellent customer service and professional by answering every question and alleviate any concerns. One of the nicest customer service attitude from Christina in personalization is she remembers everyone by name. She called one customer by name as she came in while I was signing the paperwork. She deserves a customer service recognition award for her excellent customer service she provided. The facilities is very well kept and very clean. I noticed cameras so it definitely made me feel secure. The pricing with my unit was very reasonable and fair for me. They do offer a referral discount too. They have climate controlled units and I would assume non climate controlled units. I would highly recommend this storage facilities for your storage needs!

This is one of the last few decent storage places to rent from!! The office folks are always super…read morenice and helpful! And they have amazing rates as well!

Great value. Used for 18 months. Never had a problem with the management. Units are available at…read moreall time. I've seen empty units being cleaned and the doors being oiled so they are maintaining units are all times.

Great storage. The units are clean and well-spaced. Coded gate provides extra security. Special…read moreshoutout to Omar at the front desk! He is hands-down one of the best customer service people I've talked to and made the whole renting process very streamlined.

I used Keller Self storage for a U-Haul rental and so impressed how easy it was. Brad was extremely…read morehelpful and nice. Picking up the U-Haul and drop was a breeze. Definitely recommend using Keller Self Storage.

We rented a trailer and were completely unprepared. Dee went above and beyond to make sure we got…read morewhat we needed and were on the road as quickly as possible. If you rent here, you'll be taken care of.