I have a love-hate relationship with this U-Haul and with U-Haul in general. 1) I like buying weird shaped boxes and packing supplies here for shipping my Ebay stuff. They're pretty expensive. But they aren't as expensive as The UPS Store. I can get all of these things cheaper on-line at U-Line but I'd have to order big quantities. So I go to U-Haul for weird boxes like "plant" boxes, "golf club" boxes, and "flat screen TV" boxes. On the other hand... When they run out of something, they're in no big hurry to re-order. And many times, they seem completely oblivious that they're out of something. And it takes weeks to replenish. 2) I like the trailer rentals. I think the rates are very reasonable and I've rented many times. On the other hand... I'm irritated that they have no one-way trailer rentals. You have to return it back to the original location. Bummer. 3) The vehicle rentals are super expensive and I wouldn't rent one under any circumstances unless I was really, really desperate. The day rate (in BIG letters) seems fair but the mileage rate (in small letters) makes renting very expensive. I always drive all the way to Columbia Heights Rental if I have to rent a big truck with no mileage fees. Lord help you if you need to rent a truck and drive across the United States! 4) I like all of the front line staff. They always seem really cool and to know their jobs well. On the other hand... The manager never smiles, always has a scowl, and he looks like he's gonna bust someone in the nose at any minute. I'm not sure what this is all about. Maybe that's why all of the staff always seem so quiet and reserved! Maybe they're scared of him. I actually got him to bust a smile the last time I saw him though. :-) 5) Finally, I think the storage rental thing is pretty good. I have a good friend who rents one and I took a whole day helping him move into it last summer. -Daddy Maxx Retro read more

See all

Reserved a truck with them for a day (24 hrs). Came in to the reservation being for only 4 hours. The owner said we were wrong and they were right. He pulled up the recording of the call, which took almost 30 minutes extra of our time to prove us wrong, but it proved us right. He did extended it to the end of their business hours (an extra 6 hours), but it was still short and a pain for us to rush the move. Overall his staff was decent to us, but he was very rude and crass to my older father, and I, who had done everything right. Would highly recommend avoiding them if you can. read more

Morning guys are very friendly. This was our first time renting a uhaul, when we brought it back to the afternoon shift we simply went in to inquire about how the service charge works. The guy who "helped" us had attitude - saying "well I actually have a 100% success rate at doing my job" as if we were saying he was doing something wrong when we only asked how the service charge works. Then he kept trying to bump a guy off the computer saying he would be able to do it faster and kept nudging him to get out of the way, was being extremely rude. Wouldn't go here, use a different rental company if you need an answer to a simple question. I'd give it one star but the people in the morning were good. 5/5 to morning workers, 0/5 to afternoon. read more

I wish I could give 0 stars. "Poor" does't begin to describe the treatment I received by the store/franchise OWNER, Bruce. I went in at 7:00 AM this morning to pick up a trailer I had reserved the day before. After an employee hooked up the trailer for me I drove up to the front and went back into the store to finish the paperwork for the rental. I was happy that I was able to navigate the trailer in a tight spot in the parking lot, as it was my first time driving with a trailer. As I approached the cash register, I lightheartedly mentioned this fact and said "not that it's rocket science"... the owner mumbled under his breath "then why are you freaking out?". Thinking perhaps I had misheard him, I said "what?", to which he responded "nothing". Figuring he probably just had a dry sense of humor, I let it go. As we were going through the process of getting the rental set up, he looked on the reservation on the computer and said "so it'll be back by 7:00 PM? I said "well, probably, but this IS a 24 hour rental right?" because that's what I had been told when I made the reservation. He responded by bluntly asking me if I needed the trailer for 24 hours. I said something to the affect of "I don't think so, I should have no problems getting it back by 7:00 PM, but you always want to leave some lee-way for unforeseen circumstances". I started asking him if I would be charged more if it wasn't back by 7:00 PM. He rudely interrupted me by saying in a very condescending manner "Do you need the trailer for 24 hours, hun?". I asked him to please not call me hun as it was very disrespectful. At this point he rudely said "I'll just change your reservation to 24 hours, but you're probably going to have to re-do your insurance selection" and began angrily tapping away at the computer keyboard. I was appalled at the way he was treating me just because I was trying to figure out if, in fact, this was a 24 hour rental or if I would be charged an additional fee if it was returned after 7:00 PM (which would have only been 12 hours). As he was typing I asked him if he was this rude to all his customers. He said "NOPE- only YOU ma'am." I asked him why he was being rude to only me. He said "because you're being rude to me". I asked him how I was being rude to him, to which he responded "You're being EVASIVE" ( I assume he meant because I wouldn't answer simply yes or no to weather or not the trailer would be back by 7:00pm). At this point I was in total shock and said "wow". He responded with "YEP! WOOOOOWWWWW" as he was still typing. I then began explaining to him that I had only answered the questions that the gentleman on the phone the previous day had asked me (I was trying to explain to him why it said in the computer that the trailer would be back by 7:00- because the gentleman had asked when I thought it would be returned by). while I was trying to explain this, he cut me off by saying "you're right, I'm wrong.... you're female I'm male, that's how it works. At this point I told him to go take the trailer off my vehicle, as I wasn't renting anything from him, to which he responded "PERFECT!!" before marching out to my SUV and unhooking the trailer. This man has a chip on his shoulder the size of Texas and clearly has issues with women. If you look on the 85 reviews for his location on the U-Haul website, while he has a relatively high overall rating, you'll find comments about his and his staff's rudeness in about 10 percent of the comments. Amazing he's still in business. Too bad U-Haul allows him to keep his franchise when he is treating customers this way and doing an exceptionally POOR job of representing their company. read more

So an update to my review, I received a call from the GM at this location and apologized for the issue, stated they can waive the fee and should have. So he will waive the fee and retrain the person whom I had to deal with. I'm glad to see that this was probably an isolated incident, maybe someone whom didn't realize that he was capable of reversing a late fee. read more

On 06/19/2020 around 10:45 I went to your U-Haul store to get a propane tank filled, I was helped by a Person named Chris Wacek, he filled my propane tank and I placed the full tank in the bank of my jeep, Chris did not like the way I had my propane tank in my jeep so he thought it was his job to remove my property from my jeep and damage my vehicle in the process!!!! Chris also thought it would be a good idea to put his hands on a customer because he does not like the way a customer loaded his propane tank into his vehicle!!!! My jeep has been damaged due to Chris!!!! I never thought in my life that I would have an employee come over and drag a 40lb propane tank out of my vehicle and then put his hands on me and try and fight me for my own property!!!!! Be very careful at this store and watch out for this Chris person as he has a short fuse and is more than willing to assault and damage your vehicle if he does not feel you're transporting your propane in a matter that he does not approve of!!!! He works for U-haul not DOT and he needs to learn he has no RIGHT to touch or remove anyone's property from any vehicle or to put his hands on any person at any time. This whole thing could have gone south in a second!!!!!!!! read more

Got a truck from them 24 hours within 12 hours they came an stole they truck back with all my belongings. I call the next day they said yep we got are truck back I paid for 24 hours not 12. so long story short they moved my stuff to a storage unit, said I got 1 hour to pay or my stuff will be out. I'm a black male me and my wife went up to u haul to get my belongings some young white male that work there help and said come to front when done so I did we was getting ready to leave out then all of a sudden 4 coon rapids police cars rush us with gun drawn on us one white police lady rushes and said u don't have license if didn't have license why u rent me a truck let's not forget this is going on during #BLM two days after George Floyd was killed by crooked cops never again going to that place they looking for a reason for a person of color to snap on them F coonrapids U haul the name say it all COONrapids read more

I went to store at 7:00 am the 2 gentleman did not look up from computer. I said I here to pick up a truck. I found out later the owner abruptly said what your name. As we proceeded through process I was having problem with the machine to process the information. I made a comment about it the owner stated you do not have to beat my machine. I said something like it not working. Owner called me a ass. When I asked to speak to manager he said that's me and then I asked to speak to owner he said that's me. He then refused to give me a truck. I convinced him to still rent me a truck. But to be honest when he called me a ass he was referring to the wrong person. Overall poor customer service. I have storage unit that I will move out of his business. Run to another place to rent a truck. read more

The last thing that probably comes to mind when you think "U-Haul" would be propane for your BBQ, but they do refill propane cylinders. They only charge you by the gallon, instead of a flat price no matter how much they pump, like most places. The service is quick too. If you want to save money on propane refills, U-Haul is where it's at! read more

friendly staffs. Great services. I had rented trucks, equipment and had them installed hitch tow, transmission cooler. The service is beyond what I expected with reasonable price. I have others Uhal in my area, but willing to go 5 more minutes and get great service. read more

I would have given -stars if I could. The guy working asked to connect with my girlfriend on Facebook and now they share "Loves and Likes" for each others pictures. My relationship is now over. read more