Employee behind the counter was not in a good mood, said he had been getting cussed out all day, and used profanity towards us. He informed us that we "got lucky" because the trailer i was supposed to get got extended, so he was about to call me to tell me there was no trailer for me to rent, when one just got returned out of the blue. This was not the scheduled pickup location, it was an hour out of my way (one direction, two hours total). I was informed of this change of pickup location one day before my departure. I made the reservation 2 plus weeks in advance and the associate behind the counter informed me that there are no measures taken to get rental items where needed, so in other words they just book everything, take all reservations, with no reassurance there will actually be a unit available, which is a terrible business practice, and leaves all kinds of avenues for failure open. I had multiple people travel with me over 5 hours each way to help me move, if there had not been a trailer available, the entire weekend would have been disastrous, and another trip would have been required. I even asked the associate if there had not been a trailer here if he would have rented me a box truck for the same price, without the mileage charges, to which he responded "no, you just would not have had a trailer or anything" perfect. I also had 24 furniture pads on the reservation, and this location had none. I inquired about the ones that were packaged for individual sale, and was promptly told i could not rent those, or have them. This caused me to go another 30 minutes out of my way to go to another uhaul location (that i got on my phone, looked for, found and called myself, with no offer to do such from the associate) to rent blankets. Once we made it out to the trailer the lights didn't work (I have actually fixed U-Haul trailer light wiring in the parking lot of other locations before, so nothing new here) the associate finally found an extension that made some lights work, I did not check them all out, as I had no choice but to take the trailer and hope for the best. I think only the turn signals were working, along with various corner lights that were out. the trailer was a 1995 model, it is mind numbing to me that a company who is still renting a 21 year old trailer cant make sure the lights work, and has the audacity to tell me that its replacement value is over 6000 dollars.
Unbelievable. Don't count on me renting anything from U-Haul again. You need a way to move units around from location to location to fulfill your reservations, not just making reservations and hoping for the best read more
