After U-Haul totally screwed me on an advance reservation for a truck rental, I called around…read morefrantically searching for a moving truck in Roanoke. Not only did this Penske location have a truck for that very morning, but they threw in free furniture pads and a dolly. The woman who helped me was amazing, very efficient and attentive. I cannot recommend them highly enough!

Highly recommend winter's storage! We needed a last min storage unit for my son who had to move his…read morestuff from college dorm for the summer. We got their 5X5 air conditioned unit, so reasonable, gave us second month free! Move in was hassle free, clean spacious unit. Staff is so friendly! We will definitely use them in the future.

Highly recommended for Roanoke area storage. Family owned, managed by family- prices are fair,…read morefacility is clean and safe. They will give a better price than some of the bigger companies in the area, and you're going to get good customer service in the process.

Wonderful group of skilled tradesman who rent Commercial Bucket Trucks. I would recommend this…read morecompany to any company needing a sign or bucket truck (to rent or buy).

From the owner: Bucket truck rental, sales & service.read more

Absolutely the best - from their location, pricing, options and excellent customer service, I can't…read moresay enough good things about them! Highly recommend BRSS!

From the owner: Fully Fenced Area, Safe and Convenient, Commercial, Military, Student and Senior Discounts,…read moreVideo Monitoring, Security Lighting, 24 Hour Access, RV, Car, Boat & Motorcycle Storage Available We accept and Ship Packages for Businesses (Extra Fees May Apply)

It's hit or miss for customer service Right now I'm…read morestanding around waiting for one of the 2 people working here to help me

I recently relocated from the Tampa Bay area to Blacksburg, Virginia…read more I shipped my belongings in a U-Haul "U-Box" (similar to a "pod"). The closest U-Haul facility to Blacksburg that accepts "U-Boxes" was about 45 miles away in Roanoke. Initially, the move went well. The "U-Box" was packed in Florida, shipped to Roanoke, and then stored in the U-Haul secure facility for two months until my apartment was available. I scheduled a 7:30 AM time to pick up my "U-Box" in Roanoke, reserved a specialized "U-Box" trailer and a full-size pickup truck to pull the trailer and "U-Box", and scheduled a moving company to be on-site in Blacksburg to unload the "U-Box" and move the contents into my apartment. At 7:00AM I was on my way from Blacksburg to Roanoke when the U-Haul manager telephoned. He reported that the facility did NOT have the specialized "U-Box" trailer I'd reserved, but he'd try to find one. The manager mentioned that he didn't know when this might happen as they were busy. I notified the moving company of the delay. The moving company was, understandably, not very happy that their scheduled morning activity suddenly disappeared. I waited until 10:30 am before I phoned U-Haul for an update, which did me absolutely no good at all because i was "on hold" for an hour, so I finally decided to drive the 45 miles to Roanoke to talk to someone "face-to-face". I was on my way there when the manager called, said he'd found the appropriate "U-Box" trailer, and it would be ready to go by 1:00 PM, roughly 5 hours after it was supposed to be ready. I contacted the movers and updated them. Their comment was "We're busy. Text us when you are actually on site, and we'll TRY to work you in, but no promises". I picked up the truck, the "U-Box" and the specialized "U-Box" trailer at 1:15 PM, in Roanoke and was back in Blacksburg by 2:00 PM. I contacted the movers, who told me that they were still busy, but WOULD work me in after they completed their afternoon job. The movers DID work me in at 5:00 PM, and I returned U-Haul's equipment by 7:00 PM. One day's rental= $100. My experience suggests that customers have not only one, but several alternative plans should "Plan A" go sideways. It's also a good idea to have an extended window of time, like several days, to "make your move" My "Plan A" was using a U-Haul "Moving Help" provider recommended on the U-Haul website to transport the "U-Box" from Roanoke to Blacksburg, unload the contents, and return the "U-Box" to Roanoke. At the last minute, the U-Haul provider declined the job, even though I paid $450 in advance. Fortunately, I'd planned to be stiffed, and had reserved a pickup truck at U-Haul to transport the "U-Box" myself. I'd also found three other labor-only moving contractors on Craigslist, had contacted them for estimates, and had the contact information handy. Incidentally, the U-Haul "Moving Help" provider that declined the job at the last minute (even though I'd paid $450 in advance) was "White Gloves". I don't know why this happened. The company representative told me that they didn't do "U-Boxes", even though they were clearly listed on the website as being able to provide this service. I emailed this company twice to confirm the services needed, and got zero response. I texted twice, with similar results. A representative called me once and assured me that we were good to go, but called later, at the last minute, changing his mind. WTF? It's worth noting that U-Haul is almost impossible to contact, and "Moving Help" is even more difficult. The only way I reached a representative was by posting a negative comment on Twitter. So, think twice before using U-Haul, think several times before using "Moving Help", and have several backup plans, cash, and loads of patience!

The very first time I visited this store was when I needed to make copies of some keys. I remember…read morehow well I was treated. Since it was my very first time shopping there I was invited to become a member, downloaded their app, and did so and the keys ended costing me almost nothing for using a coupon one of their helpful employee gave me. But what I remember the most is how well I was treated. Since then I enjoy visiting their stores for most of my hardware needs. After being awarded the NC Triad Yelp Squad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last year, an event that honored the highest-performing Yelp Elites, celebrating their contributions and accomplishments throughout the year, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and businesses, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And this ACE Hardware Store on 2303 Williamson Rd NE, in Roanoke, Virginia, is a perfect example. ACE ultimate goal is "to be the most helpful hardware store for customers, offering quality products and convenient shopping experiences with expert advice." Through personal experience I have found out that their employees go the extra mile for its customers. And they have such a variety of products, that throughout the Seasons I like visiting the store because you never know what you'll find there. Anything from pumpkins to local honey during this time of the year. As a matter of fact, the other day I had to make a gift of local honey, and here is precisely where I found it. As soon as I walked in a friendly young lady greeted me, welcomed me to their store, and made herself available to help me find anything I needed or was looking for. I could see why their slogan "ACE is the place with the helpful hardware folks," was very true indeed. As I walked through the store I was amazed at all the different products they had in such a limited amount of space compared to places like Home Depot and Lowe's. And their prices if you add the excellent service you get are not bad at all. The service they provide is extraordinary. I read in one of their ads that if you purchase one of their large barbeque grills they will go out to your house and put it together. I invite you to view my photographs accompanying this review to get a better sense of the place and give them a visit. It is by supporting local stores like these that we can show our appreciation for their service and the great contribution they make to our community.

The best service and selection. The only issue is there are two parts to the store and half is…read moreupstairs. Rough for a disabled person. Go to the back for that entrance and not the front worn the iron pan out front. They are super friendly and can explain anything to anyone. Fair prices and personalized service. These people know what they're talking about and not just bodies in a store.