This past Monday I visited the Institute for my annual checkup. After having cataracts removed…read morefrom my left eye in 2019 by another Practitioner in a Hospital, I decided to have the same surgery performed for my right eye at the Institute in the Fall of 2020. I found the procedure to be quite efficient/well-executed, the facility quite clean and well kept, and the staff fairly courteous and professional; considering that the surgery took place at the height of the Pandemic, I consider these virtues to be all the more admirable. I have since returned three times for annual checkups (following my post surgery follow up visit); the duration of my first checkup was 1 to 1 1/2 hours, my second checkup was 1 hour, and my third 1 hour and 45 minutes. There is a sign at the front desk on the 5th floor informing that checkups are 2 hours in duration; a possible reason for my first two checkups having been considerably shorter in length is due to Covid concerns, as I found the wait areas no more crowded during my third checkup than they were during my previous two visits. Again, I have received courteous and professional treatment at each one of my checkups. I have also received a 'clean bill of health' for my eyes at each of my checkups; 20/20 vision, no scar tissue nor glaucoma.

They ignored my family physician's referral for about a month, then, when I called them they said…read more"it is in the queue" and somebody will get back to me. After a couple of weeks somebody called and asked if I can come in Aug. 24 at ten AM - I said yes and they said I will get a phone call a week ahead. Indeed there was an automated reminder on Aug 17 2024 confirming my appointment. I went, as scheduled, on Aug 24 2024 and was told that I do not have an appointment that day and there was no appointment for me at all. The office manager worked on this with me for a few minutes and then told me that the person likely to have made the scheduling (that they never found) was not there and can I call her on Monday. I will never call and don't want to see that place again and will ask my primary care person not to refer me with these people ever again. I understand mistakes happen but what you do after that counts ... how you fix it ... they didn't care about fixing anything, didn't offer another appointment, they thought I'll call the person who likely screwed up. I am disappointed ... was mad about it but that went away ... they don't care, why should I care?

Bar none, the best medical clinic I've ever been to. I called about an issue that I was having, and…read morethe receptionist jumped through hoops to get me seen by their professionals at the clinic. She also took the time to escalate the appointment to a neuro ophthalmologist given my history and was so caring and kind. Anna Yoo is also a fantastic optometrist. Kind and succinct, professional and understanding. I have a lot of medical issues and it has been a true blessing to experience the care of this clinic as it has out performed all of the other medical clinics I have been to. Super grateful to have been referred here. Kacie, or Casey ( unsure of spelling ) the receptionist is outstanding.

Dr. Rodriguez is outstanding. She found early signs of a problem with my eyes twice. Could have…read morecreated significant problems later on. Great atmosphere at the office too.

I have been going to Dr Echharam for years and the service has been exceptional. She has gone…read moreabove and beyond to make sure that I am completely satisfied. I am a very demanding patient and Dr Echharam has always been pleasant and professional. I recently had the opportunity to also see Dr Ramdass and she is a great addition to the business. Both doctors are very knowledgeable and experienced. Together they have been able to provide me solutions for my eye issues. The location is great and the ladies at the front desk are courteous and friendly. I would RECOMMEND either doctor in this office.

Dr. Eccharam is an excellent physician. She takes the time to answer question thoroughly and…read moreexplains the various options for treatment. I have allergies and very sensitive skin and she always considers these aspects. Because she is so good I travel one and half hours each way by TTC to get to her practice

Overall it was a good experience. However, a couple of things to note if you are planning to do an…read moreeye exam here: it's more expensive than most other locations. It cost me ~150$ for my standard eye exam which is higher than what insurances normally cover for an eye exam. They did not add "pd" measurements to my prescription. That's sth you will need if you are planning to order glasses online.

I had a simple eye exam. Friendly, professional. Took time to explain things as we went along. Good…read moreexperience overall.

Finally got my eyes checked last week with Dr. Allyson Tang! The experience at this clinic is…read moreincredible - Dr. Tang is professional, very thorough with the eye examination, great at explaining, truly cares about her patients and wants the best for them. She is very patient and has a cheerful personality which puts a BIG smile on my face during my visit :) I felt very at ease in her hands. Staff was very friendly, helpful, and knowledgeable - overall, a very pleasant experience, thank you :) During the comprehensive eye examination, I got my pupils dilated. Be sure to bring a pair of sunglasses with you if you're driving - you will be sensitive to lights! Or you can purchase a fashionable pair in their dispensary. The clinic carries a great selection of brand name eyewear and sunglasses! We also did something called Optomap wide-field retinal scan, which carefully and thoroughly checks the inside of the eye for any hidden eye diseases, monitors suspicious areas and changes from year to year, and confirms that everything is healthy! During the visit, I also learned that Dr. Tang specializes in contact lens wear, LASIK consultation, and Ortho-K (AOK) overnight corrective contact lens for myopia control in children. You can also make an appointment online anytime using their real-time schedule - very convenient and easy to use. Thank you Dr. Tang for making sure my eyes are healthy and for giving me advise on how to maintain/improve my current eye health and vision with your expertise. Highly recommend Dr. Allyson Tang as your family optometrist!

Full disclosure, I was not a paying customer during my visit to Dr. Allyson Tangs location,…read morehowever, I did go in with some questions regarding a recently purchased pair of glasses from another store and my experience was so exceptional I can safely say that when it comes time to change over to my next pair of glasses I'm coming back here. I went to a trendy DT Toronto spot for my glasses and while the styles were great and the service was thorough, there was a disconnect with me having to go somewhere else to get my eyes tested before choosing my frames and lenses - a Wal-mart no less. I walked in and wanted to ask about the headaches I'd been having since getting my new glasses and Dr. Allyson took my glasses and ran them under a special machine to examine exactly what my prescription was and what they were comprised of. Thankfully everything checked out and Dr. A explained that because this was a slightly stronger prescription than I was used to that headaches were normal and to be expected. While I was happy with the individual service I received from both the Wal-mart optometrist and the store I purchased my glasses at, I think in future I would prefer to visit Dr. Allyson so I know that every part of my experience is in-house at one location. Check her out!

I am not about bashing businesses but feel a responsibility to write something here. I am…read morenearsighted and upon spending 2 hours here, I was told I am a candidate for RLE. Then the "sales" lady tried to sell me on paying $8k and pulled up a calendar to lock me in to a date in the near future. Reading further, nearsighted individuals with thin cornea are not good candidates for RLE (Refractive Lens Exchange) as there is a significant chance the retina can detatch. I am 52 and this surgery for me would have potentially negatively changed my life forever. And I have kids!!! 60 is the age this should be done- not sooner. I did go to a competitior who said they would never perform this on me and to wait until at least 60. This is a practice that has been around for a long time and used to perform this surgery and realized years ago there is too much of a risk and stopped. Something I found strange is when I asked the final "sales" consultant at Lasik MD if she knew anything about her competitors, she said no!? And further tried to sell me on the idea I could nik my eye with a contact lens. I am here to help people to not undergo a procedure that may be detrimental to their lives. Sad and quite shocking-thank goodness I checked it out. Thanks for reading!

I went in for a check up appointment and I was glad that the office took a lot precautions. The…read morefront desk lady wiped down the seat I was waiting in and I was given a card number to leave on the chair so they could remember to wipe it down when I left. Overall great and safe experience!

Laser eye surgery is truely life changing…read more Gone are the days of being dependent on glasses and having dry eyes after wearing contacts. It's been 3 years and my vision is still 20/20!

Really efficient process from beginning to end. Thanks to Julia, Dr. Hakim, and the rest of the…read morestaff at LASIK MD.

The staff are all very welcoming and friendly. I went in to see Dr. Leung and she was very…read moreknowledgeable, professional and helpful. She helped me understand things when I needed clarification and was also very understanding when I arrived late (due to the TIFF road closures). If you need your eyes tested, Dr. Leung is the one to go to! P.S She laughed along with my "cornea" eye puns LOL

We don't write this review lightly as we were regular customers of See and Be Seen.  We have always…read moretrusted them with our daughter's glasses since she was in Grade 2 (now 6).  Their service had always been great helping our daughter pick out glasses that suited her and making sure she felt comfortable in what she was wearing.  The price point was always higher than what we wanted to pay but we didn't let that bother us cause she would be a glasses/contact wearer the rest of her life so we wanted to make sure she was somewhere that made her comfortable. Unfortunately our recent experience is one that will ensure was our last visit to this establishment.  Our daughter, for the first time, snapped her glasses in half at the bridge.  We rushed to See and Be Seen Liberty Village to sort out a new pair for her.  They fit her quickly with a new pair of glasses for almost $900 and told us that they would typically be ready in 7-10 days but that they would put a rush on it so hopefully it would arrive earlier.  Seven days later we reached out to the store to find out if they would be arriving soon only to be told that they were still in the lab.  We were assured that someone at See and Be Seen would follow up with the lab because there was a rush on the order and provide us an update but worst case it would arrive early the following week.  We never heard back. On day 11 (early the following week) we still had not heard anything about the glasses so we decided to follow up.  Again we were told the order was still with the lab and there was no update.  This is when we realized no one had originally done the follow up.  At this point we escalated the issue and were told that they would follow up with the lab to ensure there is a rush on the order and get an estimate on when they would be delivered.  We requested a refund and was told the Director would need to address this.    When speaking with the Director we were told no refund could be done as the lenses had already been ordered and that the original timeline was 7-10 business days but could be as long as 10-14 business days.  We reiterated what we were told in store but was told repeatedly that would be impossible as their staff are all trained on business days. We asked to speak to the owner of the store and to this day have not heard back from them.  Our biggest issue is the lack of accountability from all parties involved.  My wife, daughter and I all heard 7-10 days but apparently that would be entirely impossible from their perspective.  To top this all off their best advice was for us to buy another pair of glasses (with a free lenses offer) for situations like this.  I'm not sure how many people can afford a $500 pair of glasses as a back up.  We finally received the glasses on day 13 after they had finally followed up with the lab.  I'm sure other people have had great experiences with them as we also had in the past.  But this last experience has certainly been the most ridiculous for us and will be the last time we purchase from this establishment.