Food, as always, so very delicious. Service is usually excellent but the hostess was rude several times and made me feel so uncomfortable I may not return.
I came in behind a couple & waited to be seated. While waiting to be seated I saw a sign warning that cars parked in parking lot across street would be towed so I went to move my car. When I came back, I stood a few minutes waiting for hostess to acknowledge me & she didn't. I greeted her since she didn't look up. She was making a drink and told me to wait. I did. The place was pretty empty and there were several small tables by the door so after waiting a few more minutes I asked if I could sit at one of them. She looked annoyed and tossed the menu my way. She was clearly upset with me wanting to sit down, never welcomed me or said a single word of greeting like "your waitress will be over shortly" ... just grumpy!
The waitress who took my order and served was far more gracious & kind. This is my usual experience here.
There was 7-8 other customers (at 3 other tables) in the dining area that can sit 40-50 & 3 waitresses. Food delivery was prompt but no one came back to give me a bill or box for my food in the 20 minutes I sat there.
I tried getting someone's attention several times and finally called out "excuse me" to the hostess watching a tablet screen at the front desk.
She looked annoyed when I asked for a check. "You can pay here" she blurted out at me pointing at the front desk, then put her face back into the screen. I didn't have a check to pay, so I was confused.
I also needed a box for my food & told her so, at this point having to speak loudly across the restaurant because she wouldn't get up to come speak to me or get my waitress for me. She didn't hear me (or pretended not to understand my request 2x). Then She told me "She will bring you a box!" In an irritated tone, and turned away again!
I explained I'd been waiting a few minutes and needed someone to get my waitress so I could ask for a box & a bill.
In a huff, she stood up and marched into the kitchen to get me a box. I thanked her loudly for her "kind assistance"! She was so prickly when she dropped off the boxes (still no check) that I didn't even make eye contact with her or thank her.
A moment later my waitress wandered by and I asked for a bill. She went to the front cash register and printed one out. The hostess could have done that I assume, but did not? Why?
I gave my card and the waitress rang me out politely, brought me a bag, and kindly wished me a nice day. The hostess made no eye contact and went back to her screen.
I hope she doesn't get any portion of the service tip I left for my excellent waitress.
What a disappointment U & Tea. I've always loved you before today! read more