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    Tzgiftedhands

    5.0 (2 reviews)
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    Updated over 3 months ago

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    6 years ago

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    Quest Diagnostics

    Quest Diagnostics

    1.8(8 reviews)
    2.4 km

    Terrible place. Staff must be short staffed if not, they are very slow and don't know how to do…read moretheir job!

    Let me start of by pointing out the good things: the office was clean and lines for appointments…read moreand walk-ins were clearly labeled. It was a gloomy office; the receptionist didn't smile or greet and I heard someone in the back said, "I could shoot myself." Hopefully that was a patient and not a staff member who said that. How unprofessionally would that be?!? After I checked in for my father, we sat down and waited. Quite surprisingly, it was fast--maybe five minutes waiting and we got called into the back. I was happy for that. The phlebotomist verified my father's birthdate at the door and again in the private room. This whole time she didn't say good morning or hello. She talked with her back towards us. She asked for my father's ID and then after she swiped it, she handed it back without looking (her back was still facing us still). She didn't smile either; the staff doesn't seem like they want to be there. She was very impatient when she asked my dad for his signature after she drew his blood. He was signing very slow--he's an 80 year old man! I was standing there watching the entire time. I noticed another terminal in the office was unlocked. I could see and read the patient's name on the screen. I'm pretty sure they violated the HIPAA law. The other phlebotomist probably thought she's leaving the room really fast, but it can't be like that when the room is shared. She did return and close out the screen. Hopefully they will address their customer service and train staff to protect patient's confidentiality. I certainly don't want other patients or people seeing my father's or other patients information. I didn't even know their names, and they didn't know mine either. Sad.

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    Quest Diagnostics
    Quest Diagnostics
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    Sutter Medical Plaza Elk Grove - Outside

    Sutter Medical Plaza Elk Grove

    2.8(67 reviews)
    6.8 km

    This review is for the Sutter Lab on EG Blvd. My appointment was at 2:45PM (with a 2:30PM arrival…read moretime), so I ran out of things to do other than to write this review out of annoyance I sat here for an hour. It seems there's not really a point in bothering to set an appointment (which you can do online or via phone). I finally asked them if having an appointment does anything and they said I'd be next. But I was still not the next person. Seems like it would be wise to check in with them periodically. After continuing to wait, the person came out, told me to do the test at home, and it was not blood work; it just requires DNA (a hair sample) and to read the instructions. Being pretty sure this was blood work, I went upstairs to my Doctor's office and the Nurse came down to talk to the lab staff. (Very grateful for her!) Staff have been friendly when I've been here. But they don't seem to be very organized when it comes to managing the appointment aspect of things. Some staff also appear very misinformed since they are giving patients completely inaccurate information. Giving two stars instead of one because I've had plenty of good experiences at this location with kind staff.

    Sutter Medical Plaza, located on 8170 Laguna Blvd in Elk Grove, is my main location for my medical…read moreneeds. I love the easy access of this location and the top notch quality of care provided. Every office I've encountered is well staffed, friendly, communicate well and professional. I have never had a bad experience with Sutter Health. They are the very best and have my full confidence. I've been with a few other medical providers, in the Sacramento area and can say Sutter Health is at the very top of Northern California's health providers. I feel fortunate to have my Primary Care Physician (Dr Dominguez-Jones), Cardiologist (Dr Lee and everyone in her office), Imaging and Labs all in one location...and just a few miles away. I encourage anyone in need or looking for a medical provider, please give Sutter Health your consideration.

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    Sutter Medical Plaza Elk Grove - Outside

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    Sutter Medical Plaza Elk Grove
    Sutter Medical Plaza Elk Grove

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    Tzgiftedhands - homehealthcare - Updated May 2026

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