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    Quest Diagnostics

    2.2 (89 reviews)
    Closed Closed
    Updated 3 months ago

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    Empty waiting room no one in the back either
    Amber C.

    I been going to Quest for years and this location was by far the most unprofessional one of them all . Left my OB appointment across the street having to do some very important prenatal labs and popped my head in there to see if they would of be able to have time for a walk in as I understand a waiting room with at least 5 people is full enough to make a appointment and I usually always schedule a appointment but these labs needed to be done ASAP and this particular time I saw there was only one person in the waiting room so I checked in and sat down.. this was around 2:50 in the afternoon I wait for about 10 minutes as I'm waiting another person walks in with a scheduled appointment that appeared to be for 3pm now there's a total of 3 of us just waiting with still no acknowledgment from anyone (mind you there were no patients in the back either) I wait another 10 minutes one more person comes inside so now it's 4 of us sitting in the waiting room and still no acknowledgment from anyone on the staff . Finally around 3:18pm an older Hispanic lady with glasses comes out to say"Are all of you guys here for appointments? If not you can forget it I have to leave and theres only one person working and we have appointments and close at 4 " I informed her I've been here since 2:50pm can you do one walk in ? This is literally the emptiest quest I ever been to .. She continues to turn around talk to someone else and go back behind the closed door . I wait another 30 mins since I was waiting for my ride to come back just to see if they would see me after they've seen everyone else here waiting ..nope all of other people who came in after me have been seen and been gone place still very empty even saw one phlebotomist try and do the right thing and check with me to see what I had and I see someone stop her and tell her not to . It's unbelievable the lady lied clearly it was more than one person working . Waited almost a hour in total no one else even came in after the 3 people and they still wouldn't see me. Please shut this Quest down or hire new employees . It's clear from other reviews customer service, patient care and staffing is an huge ISSUE . Dealing with someone's health should always be important. You could tell these people didn't care and clearly just didnt want to do their job and wanted to just enjoy a slow rainy day at work until closing .

    Empty room!

    Like scheduling in advance because it doesnt take as long to get in and out. Even easier when i just sign my dad in on my phone instead of having to go inside to sign him in while we wait in the car.

    Front of location
    Melisa M.

    I don't leave reviews generally, especially now due to COVID. I understand ppl have staffing issues. Although a certain level of customer service and support should be provided at all times. I had a scheduled appt for 1:40 I arrived late 1:48 ( due to nausea caused by my pregnancy) Long story short I attempted to check in via the kiosk and phone and was unable to. So as instructed I waited for a tech to come out and after 10 min one finally did. She asked if anyone needed assistance and there were a total of 3 ppl that did including myself. She assisted the two and went back to the back. I contacted the 1800 number and spoke to a rep that stated they'd reach out. After that call a Tech finally came from the back asking if I had an appt and let me know that if I'm late it's my fault ( mind you they have a 10min grace period) As well as informing me after I showed her my appt reminder via text with the location attached... that if it was not for their office they would not be able to assist me. After she went to the back and brought out her appt sheet she again asked for my name and eventually found me on their appt list. I finally got seen at 2:32. My advice should anyone from Quest review this, is to train your Phlebotomy Techs in customer service (they should already be trained in bedside manner) also attention to detail, and maybe get a receptionist. I know we're in the tech era and computers have taken a lot of jobs making it more cost effective for the company but when you have ppl (one of the ppl I mentioned above) in your waiting room with stool samples waiting for 30 min that's a problem (these are supposed to be kept at a certain temperature). Hopefully this was just a one time issue, because I have another appt coming up.

    Lines out the door on a Saturday morning!

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    2 months ago

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    5 months ago

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    1 year ago

    Easy to make appts. Young lady was professional yet friendly. Whole experience was easy peasy

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    6 years ago

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    2 years ago

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    7 years ago

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    5 years ago

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    Thank you for sharing this feedback, Tee!

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    5 years ago

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    Thank you for sharing this feedback, Shaunda!

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    3 years ago

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    3 years ago

    Very good service and thorough. Checking in was very simple and straight forward. The ladies were very courteous

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    4 years ago

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    8 years ago

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    14 years ago

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    7 years ago

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    Page 1 of 3

    Ask the Community - Quest Diagnostics

    Review Highlights - Quest Diagnostics

    I had a pleasant visit last friday as I went in for my blood and drug test.

    Mentioned in 3 reviews

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    Quest Diagnostics

    Quest Diagnostics

    1.9(7 reviews)
    2.7 mi

    Let me tell a bit story before I visit them…read more Well on Friday 1, April 2016 I went to visit my Doc, office on Stockton Blvd. My Dr. ordered me to have a blood drawn, God I have a hard time with my Dr., receptionist, she was horrible, All patients who sitting and waiting there were talking so loud, I felt like I lost in Sai-Ngon Vietnam in USA. Well visit doctor office made me want to cry because Unprofessional!!!! I ever never have this bad experience in Silicon Valley. Ok, now it about them. Thanks Lord I found you, I so depressed with my doctor office staff. Drove there, walked there, the lady at front counter say Hi and asked what can she help. She was really nice, I didn't look at her name, and otherwise I will give her name here. I let her know that I just walk in, to have a blood drawn, no appointment. She said no problem just sign in on computer and then we will take care of . Well after sign in, a few minute only the staff name start with I, he was so friendly and professional, drawn my blood and finished all in less than 5 minutes. What I should say, if not Yes you guys awesome and professional. Sorry for all who got bad experiences with them but me I was have a great time and good service. I knew customer service is shitty job, been there, done that, some time I wanted to strangle some customer, depends on you know.?? Thank you and hope you guys keep this standard of service in the future. Dawson

    Terrible place. Staff must be short staffed if not, they are very slow and don't know how to do…read moretheir job!

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    Quest Diagnostics - laboratorytesting - Updated July 2026

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