Took my brother in to get some of his lab work done today. Office is very spacious with plenty of seating and airy with big windows so felt really open. [[HIGHLIGHT]]We had an appointment so it was in and out so quick. Appointment is highly recommended.[[ENDHIGHLIGHT]] Easy and quick too.. just go onto to quest website and make an appointment. [[HIGHLIGHT]]Our nurse was very sweet and caring and very gentle.[[ENDHIGHLIGHT]] She helped get thru all the paperwork really quick and does the blood draw really fast. read more

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[[HIGHLIGHT]]It's impossible getting to real human over the phone to ask questions.[[ENDHIGHLIGHT]]. So I had to drive over to ask, but then found out they don't have a front desk!! People use the iPads to check in. [[HIGHLIGHT]]I had to wait for an employee to come out to call for the next patient so I could interrupt to ask.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I then made an appointment for 2:30 pm the next day, but I didn't want to wait that long, especially while fasting.[[ENDHIGHLIGHT]] I kept the appointment just in case, but went in at 6:45 am the next morning to join the walk-ins waitlist, hoping to be seen earlier. There was already a line by this time! The bathrooms in this building was locked, even after 7am, so that was frustrating too. [[HIGHLIGHT]]Then during check in, it wouldn't let me register as a walk-in since I already had a 2:30pm appointment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It took a while for an employee to come out for me to ask about this.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They said they don't know how the system works and it would be at my own risk if I want to wait to see if they will call me in before my appointment time or not.[[ENDHIGHLIGHT]] I decided not to wait because my name wasn't on the walk-in list and it shows up on the appointment list still. [[HIGHLIGHT]]If I were to cancel my appointment and add myself as a walk-in, it would be too late since there was already a lot of others that checked in before me by now...[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I ended up looking to see if there was a morning appointment available at a different location, and thankfully I found one for 10:40am same day somewhere else.[[ENDHIGHLIGHT]] read more

I have all my blood work done here. It's not to far from the house and easy online appointments. [[HIGHLIGHT]]I made an online appointment but it was later Than I wanted. I checked a day later and there was a cancellation and I was able to do my bloodwork earlier. Yes.[[ENDHIGHLIGHT]] They text you a reminder and when you are at the location you ce=heck in. They text you back when it's time to go in. You don't need to wait inside. Cool. The tech was great and only a little prick. no re sticking. quick and easy. The techs here are great. Clean and professional read more

Quest Diagnostics - Laboratory Testing Near Me - Elk Grove, California

[[HIGHLIGHT]]It's fairly easy to schedule an appointment online, but there's also availability to walk in.[[ENDHIGHLIGHT]] I opted for a scheduled appointment. [[HIGHLIGHT]]I came at least 20 minutes early and couldn't do the phone check in, so I checked in at the kiosk. It was a straightforward process of the tablet scanning my drivers license and insurance.[[ENDHIGHLIGHT]] I waited for maybe less than 5 minutes and I was called in 10 minutes before my scheduled appointment time. The phlebotomist let me know of my copay, and what labs I was getting done. She drew the labs pretty quickly. She was professional and friendly. Overall, I was in and out within 20 minutes. The waiting room is spacious and clean. Seeing as I had gotten there after some other people, and I got in pretty quickly and earlier than my appointment time, I highly recommend making an appointment! read more

Efficient, fast, and quick turnaround on labs! [[HIGHLIGHT]]The staff is always friendly and helpful.[[ENDHIGHLIGHT]] Love that this spot is convenient to go to as well. Amole parking. read more

Needed labs done for a Doctors appointment, and made an appointment here. [[HIGHLIGHT]]Making the appointment for quick and easy.[[ENDHIGHLIGHT]] I showed up about 10 minutes early, and maybe waited 10 minutes or so to be seen. Waiting area was nice and clean, and [[HIGHLIGHT]]my staff member was nice and friendly, and her process was quick and easy as well.[[ENDHIGHLIGHT]] In all I might've been in and out, and on my way in like 20 minutes. read more

[[HIGHLIGHT]]Stuck on standby list because cannot get an appointment within the time needed.[[ENDHIGHLIGHT]] Dr said need bloodwork done and wants to see me Wednesday (in two days). Two hours and the standby list dropped by one. I want as far as to time how long between patients called back, many times over twelve minutes. Not sure how many work here, but seen at least three in lab attire. Being on blood thinners I am stuck at Quest locations often. This location is the slowest I have ever been to. Draws are monthly since 2007 so seen a few. Committed here, hopefully get in. If not hopefully Lodi location can help me tomorrow. read more

In my 20's through my mid-30's, I was hyper-focused on maintaining a healthy physical appearance with little focus on my internal health. Growth and wise advice from my intelligent wife, has made me more aware of making sure that I take care of my body internally and externally (in that order). In preparation for a physical exam, I requested a complete blood count (CBC) from my physician. Since the results needed to be available to my physician prior to my physical exam, [[HIGHLIGHT]]I used the scheduler on the Quest Diagnosis webpage to schedule my appointment (I scheduled an early morning appointment since it is required that you fast).[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Upon arriving at this location, I accessed the kiosk in the waiting room to check-in (you can also check-in via a link that is sent via text message the day of your appointment).[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Less than five minutes after checking in, an employee (unfortunately I did not obtain her name) warmly greeted and ushered me into one of the blood collection rooms.[[ENDHIGHLIGHT]] After confirming some information and signing paperwork, the employee began drawing my blood. I'm not a huge fan of needles, so I was very thankful that the very personable employee engaged me in conversation that distracted me from the task being performed. Although fasting and going in for blood work is never fun, I'm thankful that the employee who assisted me made it a quick (literally out of the door in five minutes) and pleasant experience! read more

Ive had to have blood work done every month for the past two years. [[HIGHLIGHT]]I have had a pleasant experience with staff every time, except once.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They are all very organized, friendly & respectful.[[ENDHIGHLIGHT]] The quality of care is good. They all take their time going over which Dr. they drawing blood for, etc. [[HIGHLIGHT]]love that I can make my appointments online.[[ENDHIGHLIGHT]] Office & restrooms are always clean. read more

[[HIGHLIGHT]]Making an appointment online is a mess. I thought I had made one, but when I arrived the check-in system told me I didn't have an appointment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When an employee came out she helped me and several minutes later confirmed I had no appt registered but could be seen as a Walk-in.[[ENDHIGHLIGHT]] After 45 minutes I decided to leave. [[HIGHLIGHT]]I then tried to get an appointment through their phone system. It was worse than online. The messages and prompts are broken and choppy. Took me a couple of tries when I finally figured out what they were saying and had to give my responses over the prompts[[ENDHIGHLIGHT]]. Staff was fine when you get to see them, but the waiting room has automated check in and no one to talk to until someone walks o ut to call a patient. Waiting room is not welcoming. I hope I never have to use them again. read more

Avoid this location at all costs. [[HIGHLIGHT]]Staff is rude[[ENDHIGHLIGHT]] and [[HIGHLIGHT]]they are extremely busy[[ENDHIGHLIGHT]]. Also want you yo schedule a appointment just to drop something off don't come here read more

Came here to get my blood drawn. It's best to make an appointment online. The site is pretty simple to use. They can text you to remind you of your appointment. The day of the appointment, they text me with a COVID question and they texted again with a link to check in when you arrive to the clinic. Then they text you to go into the clinic to wait in the waiting room. They call your name when your up. They have their system down and it works well. The staff are nice and friendly. read more

Quest Diagnostics - Laboratory Testing Near Me - Elk Grove, California

Three years later & this location still gets another 1 star, if I could give it zero I would. Three years ago I brought my 1 year old here to get her blood drawn, thinking because she's young, a lot of phlebotomist were timid & unable to find her vein. I came yesterday for a glucose test (pregnant with baby #2), at first everything was fine, the phlebotomist that checked me in & gave me my glucose drink was very friendly... Then comes to drawing the blood. Lord Jesus Mary Joseph, the first phlebotomist said she seen my vein but when she poked me (with the big ass needle) she said it suddenly disappeared. She then asked for another phlebotomist to come take my blood, the second one came with someone in training, she tried my left arm (this time with the butterfly needle) & started fishing for my vein. I was quiet the entire time & she knew what she was doing because she kept asking if I was "okay", then the person in training said she seen a vein on the side of my right arm (which had already been poked), the phlebotomist switched to the big needle & went fishing a bit until blood finally came out. The next morning (today) I have bruises on my arm. Keep in mind, I don't bruise easily. I always made excuses about this location by saying "maybe it's just infants/toddlers that they have trouble drawing blood from because of how small they are", boy was I wrong! I would not recommend anyone to get their blood drawn at this location unless they enjoy the feeling of a needle poking in & out of their skin. read more

Quest Diagnostics - My bruised arm. & I don't bruise easily - Laboratory Testing Near Me - Elk Grove, California

[[HIGHLIGHT]]The phlebotomists have always been kind and professional[[ENDHIGHLIGHT]], NEVERTHELESS, the lab results take much too long! The staff always tells me it shouldn't be more than one to three days. It's now been 53 days and counting and still nothing. So I go to my doctor appointment five days in advance, expecting my lab results to be on time... And more than once they are not! Waste my time and $15 co-pay at Dr.'s office for Quest inept service. That was one thing I missed about Kaiser labs... I have proof that they have much quicker turnaround time. I don't know if they need to fire the managers that runs these labs, the technicians or need to hire more, but something is terribly wrong with their super slow service. read more

[[HIGHLIGHT]]This was my first visit to Quest ever for lab work- I was apprehensive because I was a former Kaiser patient and didn't know what to expect.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]My pre-scheduled appointment was at 12:40, I self-checked in at 12:34 sat down saw my name on the screen and was called 1-2 minutes later[[ENDHIGHLIGHT]]. I was a little nervous because I have rolling veins and it's a challenge to get my blood drawn. But the phlebotomist was fast and knowledgeable. I asked for a butterfly... I wish I can remember her name- She was in room 2 on 8/29/24 From start to finish was 5 minutes. read more

Everything about coming to Quest is awful. I wish Dignity Health would stop using this terrible system. All my experiences have been negative at this and other locations. Today, they let my 85 year old father sit in the waiting room for 1.5+ hours, waiting until after his appointment to call him in for a very simple lab draw. [[HIGHLIGHT]]They had sooo many employees on staff, and they must have all been on break or at a potluck in the back.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Very snippy when I asked about the wait.[[ENDHIGHLIGHT]] Sitting fuming in a lobby is a mandatory experience for healthcare in this area. Why does DH contract with them?!? Almost enough to make me switch to UC Davis. But not Kaiser. Lol read more

Came here to get bloodwork done. It's best to make an appointment instead of walking in, there's a lot of people coming in and out so book ahead of time to skip the wait time. My appointment was scheduled for 12:30 PM and I came around 12:15 PM. You can check in at a kiosk or through your phone. They prioritize appointments before walk-ins, I noticed there were about 15 people on the stand-by list. There were only three other people ahead of me on the appointment list and those people were being called in relatively quick. I got called in at 12:25 PM. Very friendly employees.They direct you to one of the numbered rooms. I had a set of papers that my doctor had given me, which I handed off to the employee. Everything was speedy, you sign a consent form and they take your blood/urine -- that's it! She asked if I was feeling okay throughout the process, very hospitable. I was already back in my car at 12:33 PM. It doesn't take up much of your time unless you didn't book an appointment beforehand. I noticed a few people feeling frustrated that they weren't being called in, one person even walking out. Just make sure to book one before coming here! It'll help the overall experience. read more

[[HIGHLIGHT]]I come here about once a month and every time they are quick, on time, and friendly.[[ENDHIGHLIGHT]] I don't get the bad reviews. read more

Check in system is not user friendly. Staff gives attitude when asked for help. Wait times (even when we had an appointment) are terrible. Use a different location. read more

Zero if Possible. Nothing but problems anytime I have to come here. Which is what. Once. Maybe twice a year. Line out the door. No reception inside. Can't scan your QR Code. Go back outside to get the message to download. Go back in line. Check in.... We'll now you are 11min late and can't have your appointment any longer. Lady at the counter is rude. Talking smack about everyone that comes up to the counter the moment they walked away from the counter. We can all still hear you ma'am. All these old folks have nowhere to sit. The employees bark at them to check in using the kiosk. Not that easy for an oldster. This place was frustrating. She told me the wait can be 1-3hrs now that I don't have an appointment. While. Lady behind me says. I had an appointment and it's almost been an hour. Yikes. I made an appointment for 1 hour later at a different quest. Completely different experience. Terrible here. Terrible. read more

Doctors took to long. We waited almost 2 hours to get called back for a glucose test.

If I could give a zero I would. I have visited this lab 3 times this week. Could not be seen any of those times, due to computer issues. I am a diabetic and fasting when I show up. If they are having issues they should take the time to call patients with appointments to give them heads up. Very unprofessional. read more

I had my first experience at Quest and it was fine! I had an appointment at 8:10. They didn't see me until 8:18, no big deal. The woman awaiting was very nice. I am prone to passing out, so I asked if there was a way I could lay down. She was very accommodating and let me lay down in another room. I was out within no time. read more

Can get busy, so even with an appointment, be patient. All phlebotomists are kind and do their best to get everyone in and out. read more

Quest Diagnostics - Perfect view - Laboratory Testing Near Me - Elk Grove, California

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Corporations like Quest couldn't care less about Yelp ratings but here it goes. We made a reservation online as we were instructed to do. We signed in at 11:00am for our 11:10am appointment, then the wait began. We waited and waited and waited. It was 12:05 and still we hadn't been seen. The waiting room was packed with people. Once in awhile a technician would come out and give her standard apology. What is the use of an appointment? The highest up need to account for staffing deficiencies.... read more

I scheduled an appointment and was called in promptly... the service by Ka Her was superb: friendly, professional, efficient, and pleasant! Kudos to Quest for your excellent work and employees. The facility was also clean and neat. read more

Forty minutes late. Screwed up my lunch break. Caused an argument with my wife. I'm looking for a new lab.

Worst quest diagnostic center visited ever.They mention they will take walk-in but they don't actually look them at all. First off all they should nt have walk-in option if they do the same way Even though a guy had an appointment at 10:30 and if he moved in 10:00 AM they check them and ignore standby people. Next to me there was a deaf guy who doesnt have internet access and he mentioned i cannot take make a call due to his deafness and he walked in then they made him sit for more than 45 minutes . They are so adamant and ignorant of customers. read more

This is what the office is like at 12:15pm on a Monday afternoon. A gentleman has been sitting here since before 11am for his appt and just got called back. The office is full of people with appts, there's no one working the front desk area for check ins, taking insurance information or anything. As you can see in the picture the shades are down over the window. They are taking people back and then telling them to wait another hour. This is unacceptable. What's the point of the appts if they aren't going to be kept on the business end? read more

Quest Diagnostics - Office area - Laboratory Testing Near Me - Elk Grove, California

We'll they need pick up their pace !!!! Apparently your appointment online does not have value to them because you still need to wait 20mins inside or outside the premises .. people jam pack everywhere waiting .. useless online check-in read more

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I work in retail, so I'm familiar with appointment systems. However their appointment system doesn't have a prioritization queue based off wait time, be it personal check ins or automatic calling. an appointment that walks in 1 minute prior will make you get skipped if you have a 45+ minute wait. I was booted out at 4:57 when the closing is at 5, I get that I was considered a last minute customer however policy is policy when it comes to corporate or listing hours. Overhearing an employee tell an irate patient that they will take appointments that are set for 5 also will set bad expectations for patients that are walk ins, since by rule it isn't what is being followed. It isn't the employees that are at fault, however the management handling is poor and lacks communication and setting expectations with customers. I won't visit this location again, and won't go with quest for any lab work in the future due to this experience. read more

I wish I could give zero stars. We had an appointment for my kids we had no masks and were told we would be seen if we could get masks and get back within 10 minutes. They had no masks on hand. The women were rude and rude to my children. They really think they're so amazing. I like the location on Timberlake. They're sweet, welcoming and really make it easy to get tests done there. I will never go to this location again and I hope that my review helps people. read more

Took relative for blood work & we were told to put on a mask & if we didn't have one then put shirt over our face. Totally ridiculous! CDC guidelines state mask & social distancing no longer needed. Plus workers were very rude. Will never use this facility again. read more

New !!!! from the big horn location!!! It's about less than 5 mins away from the big horn location. It's inside the building (corner of the street). When you turn in, it's on the left side ! Just like the previous location. Got in at 10:12 and finished at like 10:30am ? About 20-25 mins tops. Very fast, efficient, and clean ( inside a brand new building , smells very new too ). The staff is friendly too :) when I came in, it was about 5 or less people ahead of me and in general the room was only filled with less than 10 people. Def. gonna be my go to! read more

Omfg. This place is the worst. Seriously, this is only by appointment location and you still have to wait over hour after your appointment time. I checked in while sitting in my car. 10 minutes later I get a text saying that they are ready for me. I go in and state I had the text from them saying they're ready, and someone says, "Well we're not". Obviously stupid b****. Then don't text me to come into a room full of people when I could have continued to wait outside in the comfort of my car. I miss Sutter. read more

My husband had an appointment this Tuesday. He is an elderly. Moving slow with cane. He took time to get urine sample. The phlebotomist kept knocking on the door while he is having difficulty. She seemed having no understanding about sick elderly. Her tone of voice was rude very rude to my husband. When drawing blood, she doesn't really clean the site with alcohol. Then touch the site with dirty gloves. All staffs I saw were wearing gloves. And they keep them on all the time. Who knows what they touch and how long they are wearing same gloves. It's a crime to me because they could be dealing with sick weak persons. Dirty gloves can easily spread infection to to some. I wish if that phlebotomist at least has some correct skills to draw blood and professional manner. She didn't. And was very rude. Unbelievable. read more

This quest location used to be okay before the pandemic. Now it's terrible. What is the point of an appointment if they run so behind anyway? The location is convenient and it's clean. But every time I come here they are waaay behind. The past couple times I didn't get called back until about 45 mins after my appt time. read more

This is the most craziest system!! I made an appointment on the phone with the automated system it repeated my information correct- My Appointment was 4:20pm I show up 30 minutes for my appointment- the system had my named missed spelled but they had my phone number right and took my driver license, I wait over 1 hour then their system knocks me off!! Such poor customers service! They used 2 doors- to call people in- but this time they only called from the one door- without checking the waiting room- or using the other door- which is where I was- there really should be a better system in place!! Actually I would of gave them ZERO!! read more

Terrible waiting!! Do not walk in, make a appointment which was not informed by MD office.. Waking for 2hrs so far.. Continuously pushing down from waiting list read more

Scheduled appointment online this time for record of my confirmation numbers. Easy to use machine to record drivers license to prove who I was. Got help the previous time when I needed it. Very professional. Now just waiting for BRCA results. read more