Traveling west, pulling a travel trailer across Nebraska, my old SUV blew out a head gasket. I…read morelimped into Cheyenne, WY with the need of finding a different vehicle as quickly as possible. I visited several dealers and then went to Ken Garff. I told them my situation and my requirements (e.g., low price, least amount of 'bells and whistles', dependable, looks really didn't matter). The salesman, Oliver, was really good. There was no up-selling, no trying to get me to spend more. He graciously stayed after closing time to help me. I settled on a 2014 Chevy 2500HD. Bigger than I was hoping for, but I was in a bind and this truck was really nice for the price ($15 -20K less than smaller trucks or SUVs). I did have to return the next morning when banks were open - no biggie. The next morning, Oliver and the rest of the staff got me the financing I needed. During their negotiating with the lender, without me even knowing about it, they lowered their sell price to get a better loan for me. They even helped me find a place to leave my old vehicle for a while so I could continue my westward trek. Only drawback was I was unprepared for the four hours to process paperwork, review and initial/sign all the legal papers, etc. Ken Garff staff listened to me and got me what I needed.

Do not do business with Ken Garff Ford Cheyenne…read more Our experience with this dealership has been incredibly disappointing, and we feel completely misled. When we purchased our vehicle, the finance rep, Eric Harms, sold us an expensive extended warranty by describing it as essentially bumper-to-bumper coverage. He specifically gave us examples like if the electronics or DVD player failed, it would be covered. He even gave another example, saying that if we accidentally damaged the upholstery with something sharp in our pocket, the warranty would pay to replace it. Those statements gave us every reason to believe we were purchasing great coverage, so we agreed to spend thousands of dollars on the warranty. Fast forward to today, and we now have an issue with the vehicle's electronics--the exact type of repair we were told would be covered. Instead, we've been told it is not covered under the warranty. What makes this even worse is that we were never given a copy of the actual warranty contract when we purchased the vehicle. The only paperwork we received showed what we paid for the warranty and how to contact the warranty company. There was nothing explaining what was actually covered or excluded. It wasn't until I called the warranty company myself that I was finally provided a copy of the contract. If we had been given the contract at the time of purchase, we could have reviewed the coverage ourselves instead of relying on the verbal promises made in the finance office. We feel the warranty was misrepresented, and the lack of transparency regarding the contract only reinforces that feeling. A dealership should be honest about what customers are buying and provide the documentation needed to make an informed decision. I would not consider buying a vehicle or an extended warranty from Ken Garff Ford Cheyenne, learn from our experience. Demand the complete warranty contract before you sign anything, and don't rely on verbal explanations of what is supposedly covered. We certainly won't be doing business with this dealership

Don't buy from these clowns. Promise the world can't deliver. I have a signed we owe they are…read morerefusing to honor. Spoken to 3 different people And get 3 different lies.... Did you know dealerships don't buff/polish used cars???? There word and signed documents are trash. Don't bother responding Ken Garff you had multiple chances to fix your error. Know you can explain it to the DLB and BBB. Good luck

This dealership did multiple very shady things during the process of trying to buy a used car from…read morethem. We ultimately canceled the whole transaction when they tried not to give us possession of the vehicle during the five day return window.

Excellent Jeep dealership! We've taken two of our Jeeps to their service department for routine…read moremaintenance, and both experiences were top notch and very professional, without breaking the bank. We are loyal Jeep owners and have moved a lot over the years, visiting many Jeep dealerships, and we can honestly say these "Cowboy" folks in Cheyenne are among the best!

Had a vehicle totaled amd needed a new one immediately! Dru and Robert helped get us set up quickly…read moreshowed me exa play what I wanted and didn't try to upsell or any of that! Thank you so much!

The VP of Halladay Motors was a very nice guy who tries everything to make things right…read more My 18 year old daughter came in and was confused about buying a car. She signed paperwork without consulting her family or friends first. When I called Jim to explain he was more then willing to work with me. I appreciate his kindness and willing to make it right knowing she did not understand what she was doing. My dealings with the salesman at Halladay Motors was not good but I feel I would give them a chance as you have options on who to deal with.

Halliday is great while they are trying to sell you a car. Very responsive and nice. However, once…read morethe purchase has been made, they will not respond to needs you might have.

The worst service experience I have ever had was with Spradley Barr in Cheyenne. They were slow,…read moreordered the wrong part, broke part of my door and left the super glue that they tried to fix it with in my truck, threw the trash from the parts in the bed of my truck instead of disposing of it. Then they couldn't get my bill right even after I argued with them. A month later I get a refund check for what I told them was wrong in their bill. I sent emails to the Service Manager and Vice President. Never got a response from either one. They don't give a crap about customers or their own reputation. I will never deal with them again. Absolutely the worst.

Service center, specifically Jason, was kind, helpful, and generous with his time. Great work.read more

Everything went perfectly! Traveling cross country , an extended warranty part failed on my…read moreOutback. They responded competently to my phone call, immediately replaced the part (which was buried under other parts), topped off appropriate fluids, kept us informed throughout the process, washed the car and honored the warranty without question. They finished in half the time expected, and we were on our way. The waiting area was comfortable

Dean makes buying a new vehicle painless and easy ! By far professional satisfactory service!! Not…read moreto mention Mike in business ! All and all it is great environment. I would recommend to anyone looking for a vehicle!!!

The sales staff is amazing! Very knowledgeable, friendly and attentive. The service staff is…read moreexcellent as well. However, the Customer Experience Manager left something to be desired. May 26, 2016- I bought a brand new vehicle from this dealership. June 1, 2016- I took the vehicle to the service center because it was pulling to the left. They re-aligned the vehicle and I left. June 3- vehicle still pulling, made an appointment for June 8 June 8, 2016- took vehicle in. They re-aligned the vehicle and found a safety bulletin requiring the rims and tires be replaced. At the same time, they found an oil leak that had been there since before I drove away. The leak was coming from the crankshaft seal, or so they thought. They looked through their internal records and discovered that this seal had been replaced on this vehicle once before (it was in their loaner fleet). So they replaced the seal, again, but that did not solve the leak. They determined it was the cam shaft actuator that was causing the leak. June 8, 2016- I went to the dealership and asked if I could exchange the vehicle for a more expensive one. They told me that I would have to trade in my purchase to do so. They would give me $15000 for my trade, which was half of the sale price that I paid 2 weeks prior. So, my BRAND NEW car has been in the shop for 1/3 of the time that I have owned it. They will only give me half the value of the purchase or I have to drive a car that I don't trust. I am currently trying to resolve this issue but I doubt the dealership will help considering the Customer Experience Manager, Jim Mossey, would not talk to us when we asked to speak to him. UPDATE!! I spoke with Dallas and he took care of everything. They figured out how to take the defective car and roll back the loan. Then they helped me get into an even better car that I love!! Amazing customer service!

BE CAREFUL! Sat 6/19/26 agreed to a cash purchase of $40584.50 plus TTL and finding out I still…read morewould be required to pay Co title fees based off msrp $45053 plus the 4.75% tax I decided not to do the contract. I didn't want the car costing approx 43k after TTL as I addressed with John & Andrew. I had originally agreed to pick up car 6/20 as I left $3000 down payment and was to pay balance with cashier check balance $37584.50. 6/20 early morning I called to asked about the fees and they told me misinformation. However I made the trip all the way down there because I was given wrong information on the fees. 6/20 I went to the dealer to cancel the contract due to the price. The dealer offered me a better deal and I then agreed to use my $3000 paid on Friday as a down payment. The dealer had a better discount & rebate if I financed with Honda. I signed preliminary paperwork for cost of car TOTAL @ $39434.50. I reviewed contract it appears dealer changed the cost to $40299.50 plus 35.00 title registration fee. This total from the document I signed is exactly over by $900.00 there fore the rebate from Honda is a wash! I sent email to dealer the same evening that I financed the car after the discrepancies' were caught. Andrew had offered me an extra $500 off from dealer and if finance he had better car deal to get the car lowered with a Honda rebate of $900. I felt rushed when I financed papers it was taking so long for the finance paperwork. My credit score is great @ 789 so I don't know what was going on. Therefore my amount to be financed upon our discussion should have been $37371.48 but instead I was charged $382305.98. The total of this is the difference of 934.50 as sneaky charge making it appear as if it is the 899.00 and 35.00 fee. Basiclly they snuck this fee in there as "total other charges and amounts paid to others on your behalf" and are trying to justify it but it is very clear on paperwork. I'm disappointed because I live in Denver co & made the trip three times to Wyoming in good faith. I went 6/24 back within 72 business hours to go over all the documentation with GM Jim something just didn't feel right. I have the original paperwork from the cash offer. 6/24 I spoke to Andrew and he agreed that he could write me a chekc @ 900.00 but then said no he did not see that now. I had to drive back up there and nothing got resolved with GM Jim here because I was given wrong information on the fees. The $934.50 is a sneaky charge I didn't agree to it added back into car price again. In the long run I paid the $900.00 extra to dealer as $40584.50 cash price *4.75 % tax = $42511 and dealer priced me $40,299.50 *4.75 tax = $42170.98 then added $35.00 for total 0f $42205.98. Long story short I did not get the $900.00 back.

We stumbled upon this car dealership after having the typical car buying experience (skeezy car…read moresales folks, cars far above KBB value and I was about to give up). I am THANKFUL we found Networking Auto Sales of Wyoming! Not only did we find a husband and wife that treated us with respect and were up front, but we found a dealership who takes pride in their work and their pre-owned vehicles at reasonable/fair prices! I will definitely be a repeat customer and strongly encourage everyone to go to Networking Auto Sales and visit with Nick and April about their inventory! You walk in for a car and walk out with hope for the auto industry!

I was worried at first about buying used vehicle with high milage but they did not hide anything…read morefrom me. They were great to work with and have been so helpful through the process. They gave me all the information I needed including the mechanical documents. They allowed me to test drive it to its full potential and were amazing to deal with financing with. Cant thank them enough for the work they have done with my truck and truly blessed for them working with me.