The sales staff is amazing! Very knowledgeable, friendly and attentive. The service staff is excellent as well. However, the Customer Experience Manager left something to be desired. May 26, 2016- I bought a brand new vehicle from this dealership. June 1, 2016- I took the vehicle to the service center because it was pulling to the left. They re-aligned the vehicle and I left. June 3- vehicle still pulling, made an appointment for June 8 June 8, 2016- took vehicle in. They re-aligned the vehicle and found a safety bulletin requiring the rims and tires be replaced. At the same time, they found an oil leak that had been there since before I drove away. The leak was coming from the crankshaft seal, or so they thought. They looked through their internal records and discovered that this seal had been replaced on this vehicle once before (it was in their loaner fleet). So they replaced the seal, again, but that did not solve the leak. They determined it was the cam shaft actuator that was causing the leak. June 8, 2016- I went to the dealership and asked if I could exchange the vehicle for a more expensive one. They told me that I would have to trade in my purchase to do so. They would give me $15000 for my trade, which was half of the sale price that I paid 2 weeks prior. So, my BRAND NEW car has been in the shop for 1/3 of the time that I have owned it. They will only give me half the value of the purchase or I have to drive a car that I don't trust. I am currently trying to resolve this issue but I doubt the dealership will help considering the Customer Experience Manager, Jim Mossey, would not talk to us when we asked to speak to him. UPDATE!! I spoke with Dallas and he took care of everything. They figured out how to take the defective car and roll back the loan. Then they helped me get into an even better car that I love!! Amazing customer service! read more

BE CAREFUL! Sat 6/19/26 agreed to a cash purchase of $40584.50 plus TTL and finding out I still would be required to pay Co title fees based off msrp $45053 plus the 4.75% tax I decided not to do the contract. I didn't want the car costing approx 43k after TTL as I addressed with John & Andrew. I had originally agreed to pick up car 6/20 as I left $3000 down payment and was to pay balance with cashier check balance $37584.50. 6/20 early morning I called to asked about the fees and they told me misinformation. However I made the trip all the way down there because I was given wrong information on the fees. 6/20 I went to the dealer to cancel the contract due to the price. The dealer offered me a better deal and I then agreed to use my $3000 paid on Friday as a down payment. The dealer had a better discount & rebate if I financed with Honda. I signed preliminary paperwork for cost of car TOTAL @ $39434.50. I reviewed contract it appears dealer changed the cost to $40299.50 plus 35.00 title registration fee. This total from the document I signed is exactly over by $900.00 there fore the rebate from Honda is a wash! I sent email to dealer the same evening that I financed the car after the discrepancies' were caught. Andrew had offered me an extra $500 off from dealer and if finance he had better car deal to get the car lowered with a Honda rebate of $900. I felt rushed when I financed papers it was taking so long for the finance paperwork. My credit score is great @ 789 so I don't know what was going on. Therefore my amount to be financed upon our discussion should have been $37371.48 but instead I was charged $382305.98. The total of this is the difference of 934.50 as sneaky charge making it appear as if it is the 899.00 and 35.00 fee. Basiclly they snuck this fee in there as "total other charges and amounts paid to others on your behalf" and are trying to justify it but it is very clear on paperwork. I'm disappointed because I live in Denver co & made the trip three times to Wyoming in good faith. I went 6/24 back within 72 business hours to go over all the documentation with GM Jim something just didn't feel right. I have the original paperwork from the cash offer. 6/24 I spoke to Andrew and he agreed that he could write me a chekc @ 900.00 but then said no he did not see that now. I had to drive back up there and nothing got resolved with GM Jim here because I was given wrong information on the fees. The $934.50 is a sneaky charge I didn't agree to it added back into car price again. In the long run I paid the $900.00 extra to dealer as $40584.50 cash price *4.75 % tax = $42511 and dealer priced me $40,299.50 *4.75 tax = $42170.98 then added $35.00 for total 0f $42205.98. Long story short I did not get the $900.00 back. read more

Terrible. I would not recommend this place at all. My truck hasn't been right since I had it serviced there and they won't answer the phone ! read more

Be direct and honor price quoted. I called and was quoted 129.00 dollars for oil change and 67.00 dollars for fuel filter change, I said fine schedule me and if price changes call me prior to doing work. When I went to pick up price was 320.00 plus I asked how come so much I was quoted the above and I got no call. He said they were probably confused and quoted me labor cost on fuel filter and forgot cost of part. Bait and switch scam. read more

I recently purchased a vehicle through them and will not be back. I was pre-approved and went in to test drive the vehicl. I told them I would take it and was pre-approved. They just needed to send the PO signed by them and me to my bank. They came back to me stating my payment was going to be $200 more a month than I wanted. I left, called my bank and they told what the price would be, $200 less than I was told by Tyrrells. I went back the next day. That day tgey asked for my ssn. I told them I didn't want my credit tan and I was pre-approve, they just needed to send the PO. I was at the desk texting my bank and I told them. Well come to find out they ran my credit again and created a whole new application with my bank. read more

While visiting Cheyenne my 2023 Silverado suddenly made a loud popping sound and began misfiring while idling. I pulled into Tyrell Chevrolet about 15 minutes before closing time where JR and the rest of the service team immediately greeted me and began processing my truck to be serviced. The service team went above and beyond to help my wife and I get up and running so that we could get back on the road home to California. We are extremely grateful to the service team for their hard work and professionalism in taking care of our issue. JR even called the day after I picked up my truck to check on us and to make sure we were safely on our way home. read more

I had the help of a man named Dale, and as he was helping me I observed some sort of white ring around his nose and it threw me off. Also during our exchange he kept calling me "Boy". I an African American didn't appreciate that and took my buisness else where. read more

Brooks Oliver was the sales consultant who guided me thru my Chevy new car purchase at Tyrrell's. Brooks was outstanding...... soooo courteous and knowledgeable !!!! And if I had additional questions, he made every effort to find answers or he did follow-up until my questions were answered. I recommend him very, very highly. read more

Tyrrell Chevrolet - This is the place !!!! - Car Dealers Near Me - Cheyenne, Wyoming

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Did a complete check on car front bumper to rear bumper . We're honest with checking my Chevy Trax . Didn't try to sell me stuff I didn't need . I had a coupon for the service , free one . I will go back for my next oil change & front end alignment . Very pleasant customer service read more

WARNING!!! AVOID AT ALL COSTS!!! Jeanne not only was rude but wasted a whole day while my brother and family were stranded. Got the run-around on the phone and couldn't get a straight answer. read more

Edited for brevity I'm glad this experience is in my rear view mirror. I felt like the staff was dishonest, at times less than competent, and they were very poor communicating when there were issues once they had my money. read more

I went in 2 weeks a go to buy a 3500 truck, the salesman said he would look for one because they had none in stock, he finally called about a week and said a shipment of those trucks where coming in, so he made an appointment for me to come in, so I show up to the appt and he tells me they didn't come in, I live out of town and he didn't bother to call me, he says they will probably come in that night Monday, well it's Thursday no call, I was out there yesterday and seen one of the trucks there, I guess they didn't want the cash sale, I was trying to stay local now I will be going somewhere else, very bad service read more

My daughter took her Honda CRV to Tyrell Honda for an oil change. When it was done, she was handed a list of recommended/necessary repairs including fluid flushes and valve adjustments with the total work coming to over 1,300 dollars. Fortunately, she didn't fall for the scam as after doing just 3 quick google searches we discovered that pretty much every recommended service was either unnecessary, potentially damaging, and way overpriced. Will NEVER return and am extremely disappointed that they tried to take advantage of a young woman! read more

While on a road trip we experienced some car trouble and this was the closest service shop to the highway. Even though we were driving a Dodge Ram, the service department (specifically Tonia, I think) was very friendly and even gave me the address for the dodge dealership since it would be easier to get parts there! Excellent customer service and greatly appreciate the recommendations! Thanks! read more

The phone teller was ever rude didn't help me at all kept hanging up , you think they can afford for someone to be nice and not such a bitch . Terrible phone representative read more

Service advisors not helpful. Service invoice said "3" for oil quantity, but takes 10 quarts. When asked, they said 3 gallons (which is probably what they charged Chevrolet for this warranty service). Invoice also said DEF fluid filled, but it was not. Overall, I would not recommend and don't plan on going back. read more

Do not ever use this place! Took my 2019 Corvette to Tyrell Chevrolet Collision Center to have a minor scratches repaired on my back bumper. They took over 3 weeks to get it done. They called me the day before pickup to ask if I wanted the car washed. I said yes, however when I got the car it was a mess. There was some sort of adhesive compound left on my back bumper that was not easily removed. The interior floor was covered with shop dust from their boots/shoes. My driver door panel had been scuffed badly where they dragged/scraped their boots/shoes across it. When I tried to address the concern with the shop manager his response was "It's a body shop." I replied they needed to lay down liners to protect the customers vehicles. He replied "We don't have liners.". His attitude reflected he could care less about my vehicle or my concern. Would never do business here again!!! read more

Leased two vehicles here. First was a Honda insight and currently have a Chevy Cruze. Both times I have found a few months later other dealerships with my car at far cheaper prices. Then there is the issue of the product. Both cars I have owned I have had to replace tires (replace not rotate) less than 7-10 months in the lease, which conveniently is not covered in the warranty There was also no roadside/road hazard insurance offered to me, though my current residence in Maryland has a Chevy dealer that offers it. I just found out about this option as I'm replacing three tires slashed this week at their service center. And yes I'm paying out of pocket. The dealers themselves are nice and well informed on their product. But please make sure to look around neighboring cities and dealerships before making a buy to prevent remorse. Enjoy at least the benefit of free oil changes and tire rotations when owning and leasing a new Chevy vehicle (which gets less mpg than advertised). Or the great fuel economy in a Honda which got me more fuel efficiency than advertised. read more

Go to this dealership ONLY if you want to SCAMMED. We drove an hour to test drive a specific vehicle. They told me the price of the vehicle after a test drive and it was $5,000.00 HIGHER than listed on the dealer's OWN website and did not include the $2,500.00 customer cash included on the website either. So the vehicle was priced $7,500.00 higher than on THEIR OWN website. I also submitted a KBB Trade In Appraisal for my trade in to this dealership. They offered over $7,000.00 less than the trade in valuation at the dealership. Needless to say, we walked out - after being asked twice to sign something without any details about pricing or interest rates or anything. Unbelievably, they get you into the dealership through using false pricing information on their website! I would give negative stars if I could! read more

Don't bother with this place,Just bought a car from them last week, didn't get it until today. Kinda mad because when I asked if there was any damage or scratches to it they said no but the trim along the bumper is cracked and there's a big ass scratch along the passenger door and a big scrape on the bumper. I don't appreciate being lied to and screwed just so these people can make a quick buck. Real nice guys. Update. I've had this car for two weeks and the salesperson lied to me and told me that it was good to go. Bullshit. I've been having issues for the past week and a half trying to get it to run right. Reallllllllly nice you money grubbing ass clowns. the shop supposedly did a "360 point inspection" to make sure everything was perfect and safe and ready to go. But no. I have battery issues, my alternator is going out, the terminal heads need to be replaced, The air vents barely blow anything, the vehicle has the check engine light on and the stabilitrak light is on but that's not covered by my warranty. I'm fucking furious that these bastards care more about ass raping people out of thousands of dollars and shoving them into a car that could potentially cause a deadly accident. My friend bought a 2019 Jeep from them a few months ago and they fucked her too. This place is garbage and so are the people who work here. They can't even make it right. read more

Worst experience I have ever had attempting to buy a vehicle! Let me preface this with this in no way reflects my sales rep he was awesome. I was searching for a specific vehicle, when this vehicle came into stock the sales person I had been working with called me immediately. I was in the store that night too look at the vehicle and was informed that it wasn't even processed through the shop yet. So I was unable to look at it that night spent 30 minutes talking with the sales rep getting the price and a few pictures. I was then told I was the first in line to look at the vehicle when it was done in the shop. I took the day off and had gotten pre qualified from my bank so when it was out of the shop I could head straight over and get it. After a phone call at 10 am I was told again it's still in the shop but I will let you know when it comes out. I was then called by my sales rep at 12:30nd told that it had been sold out from under me... sight unseen he said and my rep wasn't even the one that got to sell it. I called his manager and was told that sometimes that happens. And that I was given the option to buy it the night previous but "I wanted to see it first" I was never given that option. Coming from someone who literally buys 2-3 vehicles a year from multiple dealer ships this is the worst back doored experience I have ever had and will never bring my business their way again. how can some one buy a vehicle that has not " made it through the shop" but i could not look at it? read more

Tyrrell service center was to look at my blower motor for HVAC. It took them all day to look at the Blower, after taking the cover for the part the tech did not return all 4 screws to the covering. The dealer wanted nearly 500.00 dollars to replace a 150.00 part that took me less than 10 minutes to replace as a non chevy tech! When I went to pull the cover off I only needed to removed 2 screws rather than 4. This is the 2nd time I have received poor workmanship from them. Last oil change they rotated my tires and didn't properly torque my lug nuts back on the vehicle and my wife nearly lost a wheel making a turn. Honestly i would like to use my warranty at another location with better workmanship. read more

Would never do Business here again. They like to express their political views and ask your sexual orientation. What does all that have to do with buying a car? What a joke. read more

We stopped by to look at a red Colorado pickup they had for sale. Talked to a really nice person named Bethany who showed us the truck and took us for a ride. Asked what there best price on the truck would be and she went to visit with the sales manager to get the number. 50 minutes and several appologies later she brought me a paper with the same price as the internet. He never came over to introduce himself or attempt to speak to me at all. I gave Bethany a cash counter offer to give to him only to find out he had left. Bethany, embarrassed and apologized profusely as we left. I had expected to hear from Brian Tyrrell after a few messages I sent but I guess he doesn't care how his buisness is run. I did notice the truck has gone up $1000 since we were in last week. Bate and switch on top of terrible customer service?? I called them out on there website and, They claim to have tried to contact me over the last 2 weeks but that's a lie, I'm not that hard to get in touch with. I dont want to hear another word about buying local from another Cheyenne buisness. Bait and switch...and lie about it read more

I don't trust this dealership. We were promised free tires for the life of our car and when it came time for new tires, Tyrell's refused to honor their policy. We fought with them for awhile and in the end we decided to give up and purchase our own tires. Of course we vowed to never return to the dealership again and we haven't been back to purchase a vehicle. Do yourself a favor and drive to Laramie auto for all your Chevy needs. The shop's service department seems to be declining as well. read more

This dealer is the worst I have ever dealt with. They will try any trick to get you in their showroom. They will call you to say that they have a customer who wants to buy your vehicle. Hurry in so that you can trade it in for another new vehicle. One star is the least that I was allowed to give to this dishonest dealer. read more

They are good at scamming money out of customers. My vehicle had a warranty and they did not bother to even check with it, started quoting me the full price. However after spoon-feeding all the information, they did fix the issue correctly. read more

Say what you will about a dealer, but these guys are good. I have purchased 4 cars from them and always felt like I was getting a good deal. I have taken my truck there for service many times and their prices are actually competitive with other places. Their price for an oil change cannot be beat if you catch their sale. The building is dated and the astetics need help, but the service is great now that a certain service advisor has left for Spradley. She was just rude. I do not know about Honda service as we just bought our Honda a few weeks ago but time will tell. My wife used to own a Civic back in the day she bought there and said they did good work as well. read more

6/13 My truck broke down in I80 East and the AAA tower used to work for Tyrrell-Doyle Chevrolet in Laramie. He said the techs here are top notch and they staff will work with you so I had it towed here. 6/14 In the AM I pulled it around to service and I asked the lady in service at the counter (Jeanne Johnson), since my car was in line of 4 cars to go in the service center if I should leave the car where it is or move it. She said it was fine leave it there. Gary Wilson, shuttle driver, comes out and starts stomping around the shop floor asking "IS that YOUR truck?" to everyone, I say it's mine. He just goes "ARE YOU GOING TO MOVE IT?" I replied "EXCUSE ME, your service advisor said to leave it where it is". He goes "Well you are blocking everything" I turned to him and said, "Listen BUDDY, your business told me to leave it where it is, you have a problem take it up with your service department." Service techs saw the issue and came out to move the car, hence the issue of it having to sit there, it needed service to run properly I couldn't move it but Gary didn't care... He came at me like he wanted to fight, it was ridiculous... Matt Curless read code and Jeanne and Matt decided it was a fuel pump going out off and on due to codes and symptoms. As I'm doing that a salesperson came up and asked leading questions, doing his job, we went to look at a few cars but he didn't know anything about the car, he goggled all the specs, sometimes for the wrong year, wrong car. I asked about a few features and he said "yeah of course, I'm sure it will" and really couldn't be sure of the specs so I passed on it. It was nice he took the time to really take me out to the exact truck on the lot I had just briefly looked at in passing. I decided to do the repair; I was quoted 1000 dollars, which is on the high side even for a fuel pump. I say ok, let's do the repair. I ask Matt the timeframe "Well due to parts and the work schedule, I'm down 2 techs for 2 weeks straight, it looks like 3-4 days" I got really apprehensive but I said ok. I got a motel, and just buckled down for the 3-4 days. They said they would search for part alternatives, universal fuel pumps, or in line pumps to wire in, and let me know my options and I said ok just call me. 6/18 DAY FOUR At 2pm I brought a part, a sensor because I believed the diagnosis was incorrect, to click in and replace the one bad sensor. Matt took the part back in the shop and I asked him if he needed anything else. I also asked if he had my number and he said he did, I just said call me when it's all good or if he needs anything and he said "alright" 3 and a half hours passed and the shop closed, no call. 6/19 DAY FIVE I stopped over and they told me the truck was done and running just fine with the new sensor. I paid a small bill but the cost of staying at the motel far outweighed the repair cost. I opened my engine bay to look at the repair and the mechanic had literally slathered oil all over my intake, the sides of the engine bay, in the form of hand prints. I keep in crystal clean so I wished they had at the least wiped it down and had respect for that. I was pretty mad They tried to sell me on a new truck while I was there and I guess that is their business but 5 days for one sensor is a bit excessive. There were a lot of missed steps, poor customer service from 2/4 employees I spoke with, and basically a sloppy mess for me to clean up in my engine bay. I didn't think they really wanted to help me as a customer because they had plenty of service business from contracts. Their sales team were far more helpful but I kept hearing shouts from across the service department "did you get your sale on the truck?!" between sales colleagues when they showed me other options. The salesman who helped me was humble but a female colleague was a bit over the top yelling that in front of me. The confrontation from the shuttle driver is the main reason I'm giving 2 stars and not 4, you NEVER scream at customers. I don't care what business you are in. The only Pro here is the selection, liked a lot on the lot and the salesmen are generally good people read more

Tyrrell Auto, what a let down. Received a flyer, pulled tabs, numbers matched the 1000 dollar price box with winner written in red-I call ask about strings attached, ask if this is real-just come on in! Well Bs. find that I have to spin and app. walk away with a 2 dollar bill and dudes being dismissive as all hell read more

Easy, fast convenient service. Great friendly staff. No appointment necessary at the time, walk ins are welcome.

Amazing...really worked with my husband to get a new vehicle. Lovely, caring, incredible staff.

I don't know about the dealership but the sales man Harry Steven is awesome. I looked at a car online, he called me, he brought the car to me to look at and test drive. I told him what I had to spend, he got me the price I wanted, and offered to deliver the car and paperwork to me. Just so you know I do not live in Cheyenne, I am 30 miles past Laramie from Cheyenne. I will definitely keep Harry in mind for my next vehicle, and tell all my friends how nice, friendly, and helpful he is. read more

My truck has been in the shop for repair starting in August of last year. It was in three times for the same problem. Two different times it was in and charges were $ 2000.00. The problem was still not repaired after the second time. The third time the repair costs were waived. The problem was still not solved. The senior tech was working on the truck according to Joe the service manager. The truck was in the shop for about two weeks per repair. I am afraid that if I take it in again, the period of time will be the same and the repair will still not work. The truck starts great first thing in the morning, but starts and dies immediately the rest of the day. I know the stater and battery are paying the price for this problem. I hesitate to take the truck anywhere else, as I have a ton of money already involved in repairs that didn't work. I don't believe that I would buy another vehicle from this dealership, as they can't repair what they sell. read more

This dealership use to be good until recently I was made promises by 2 different salespersons and not one was honored even though I had inquired about a purchase for over 2 weeks. Everyone was always to busy to assist me, I was offered by the owner to make it right, however, after 2 people lying to me.I said no I am done and I will not be back. I ended up finding a better deal in Greeley and purchased a truck there and it took less than a day. Buyer beware. read more

My purchase, after I signed the papers and you received my money, has been a absolute nightmare. Less than five miles down the road I started having trouble and it has gone downhill from there. I purchased a 2008 Hummer H2 on Sept 20th and returned to Fort Worth on the 22nd and have yet to have the vehicle in my possession since. It has been sitting at Chevy dealerships for 22 days. I was informed yesterday by Craig that your dealership was doing nothing more to ensure my satisfaction and denied my request of refunding my money and repossessing your broken Hummer. I guess your email below is just a nice marketing piece but is not a true core value that you are committed to achieving. I was given every assurance, by Harry, that the vehicle was in perfect working order with the exception of a few minor dings and scratches which were acceptable. I specifically asked Harry about the door locks and the cruise and he told me ALL vehicles at Tyrell's are gone over with a fine tooth comb before being sold. I specifically asked about the cruise and door locks as these are known issues with H2s. Less than ten minutes down the road the service engine light came on and the tachometer stopped working. Shortly thereafter we drove through a light rain shower and water started dripping on the dash. There is a water stain on the headliner, that upon further inspection is visible in the photos you put online when you listed the vehicle. I was told by Craig that I was given an opportunity to test drive the vehicle so I could have noticed the leak at that time. Since it was a bright sunny day, I asked Craig, at least half a dozen times, how he recommended I check, during a 10 minute test drive, to see if the vehicle was leaking and he refused to even attempt to answer that question. The temperature gauge in the rearview mirror is not even connected which is evidenced by an error code in the display. I assumed it just needed to be programmed but quickly found out, after reading the owner's manual, that was not the case... again shortly after signing the papers. As a Chevy dealer, that supposedly goes over all vehicles with a fine tooth comb, how was this missed? Especially after I was told by Harry that everything was in perfect working order. Craig repeatedly told me he didn't have enough profit in the deal to pay for these items. However don't ethics, integrity and customer satisfaction trump profit or are those character qualities conditional only upon whether or not you can AFFORD to display them? The true character of a man or company are only displayed during adversity and Craig has come up extremely wanting where that is concerned. Being in the service business as well, I know what customer service is all about. I can't help but wonder if Craig's attitude would be different if I owned a successful business in Cheyenne, instead of Fort Worth, and knew thousands of people of which I could tell of my experience with your dealership. Since I'm hundreds of miles away and not likely to ever do business with you again... I guess he doesn't care. Again it sure seems as if your character and commitment to my satisfaction are conditional. Craig promised me yesterday that I would receive a call from the GM first thing this morning and I'm still waiting which is no surprise since every time I have spoken to him this week was only the result of me tracking him down. read more

My husband and I bought our Equinox here and they made everything very easy and we're very friendly!

Overall just poor people skills. I am in the market for a new vehicle. I start the bulk of my negotiating online and when we finally reach a reasonable offer I will then visit the dealer to haggle a bit more and finalize the deal. This has worked flawless for my last three purchases with dealerships in Front Range (Colorado). Tyrell-Doyle sales staff will not respond to me emails. I even gave them my phone number and they have yet to call. This is exactly why I have yet to purchase a vehicle in Cheyenne. read more

Great experience. Jamie was very knowledgeable and helpful as we discussed buying and then purchasing a Chevy Silverado truck. Tyrrell-Doyle offered us the best deal for the truck that fit our needs. Very happy with to have done business with Tyrrell-Doyle Chevrolet. read more

Overall just poor people skills. I am in the market for a new vehicle. I start the bulk of my negotiating online and when we finally reach a reasonable offer I will then visit the dealer to haggle a bit more and finalize the deal. This has worked flawless for my last three purchases with dealerships in Front Range (Colorado). Tyrell-Doyle sales staff will not respond to me emails. I even gave them my phone number and they have yet to call. This is exactly why I have yet to purchase a vehicle in Cheyenne. read more