Do not do business with Ken Garff Ford Cheyenne…read more Our experience with this dealership has been incredibly disappointing, and we feel completely misled. When we purchased our vehicle, the finance rep, Eric Harms, sold us an expensive extended warranty by describing it as essentially bumper-to-bumper coverage. He specifically gave us examples like if the electronics or DVD player failed, it would be covered. He even gave another example, saying that if we accidentally damaged the upholstery with something sharp in our pocket, the warranty would pay to replace it. Those statements gave us every reason to believe we were purchasing great coverage, so we agreed to spend thousands of dollars on the warranty. Fast forward to today, and we now have an issue with the vehicle's electronics--the exact type of repair we were told would be covered. Instead, we've been told it is not covered under the warranty. What makes this even worse is that we were never given a copy of the actual warranty contract when we purchased the vehicle. The only paperwork we received showed what we paid for the warranty and how to contact the warranty company. There was nothing explaining what was actually covered or excluded. It wasn't until I called the warranty company myself that I was finally provided a copy of the contract. If we had been given the contract at the time of purchase, we could have reviewed the coverage ourselves instead of relying on the verbal promises made in the finance office. We feel the warranty was misrepresented, and the lack of transparency regarding the contract only reinforces that feeling. A dealership should be honest about what customers are buying and provide the documentation needed to make an informed decision. I would not consider buying a vehicle or an extended warranty from Ken Garff Ford Cheyenne, learn from our experience. Demand the complete warranty contract before you sign anything, and don't rely on verbal explanations of what is supposedly covered. We certainly won't be doing business with this dealership

WORST SERVICE DEPARTMENT I HAVE EVER WORKED WITH. I have traveled from coast to coast in a ford, in…read moreboth company and personal FORD vehicles, and NEVER FOUND ONE quite like this. Service advisor literally said, well if you dont want to pay for them, ill just have the technician remove the filters, ENGINE AIR, FUEL FILTERS, and OIL FILTERS Dont bother taking a vehicle with FORD maintenance package here. They are gonna nickel and dime you ALL THE WAY. I have a 2024 superduty, with ford premium maintenance. According to the dealer, i owe labor on all items they replace / maintain because i "requested" them in the service ticket, air filter, cabin filter, oil filter, fuel filter, etc. bottom line if you as the customer "request maintenance" they see an open ticket to charge you....... Irregardless if you are in the MANUFACTURER service interval or not. I wish i had another option, THE ONLY black eye on the community of cheyenne is this so called crookery if a dealership.

This dealership did multiple very shady things during the process of trying to buy a used car from…read morethem. We ultimately canceled the whole transaction when they tried not to give us possession of the vehicle during the five day return window.

Don't buy from these clowns. Promise the world can't deliver. I have a signed we owe they are…read morerefusing to honor. Spoken to 3 different people And get 3 different lies.... Did you know dealerships don't buff/polish used cars???? There word and signed documents are trash. Don't bother responding Ken Garff you had multiple chances to fix your error. Know you can explain it to the DLB and BBB. Good luck

Excellent Jeep dealership! We've taken two of our Jeeps to their service department for routine…read moremaintenance, and both experiences were top notch and very professional, without breaking the bank. We are loyal Jeep owners and have moved a lot over the years, visiting many Jeep dealerships, and we can honestly say these "Cowboy" folks in Cheyenne are among the best!

Had a vehicle totaled amd needed a new one immediately! Dru and Robert helped get us set up quickly…read moreshowed me exa play what I wanted and didn't try to upsell or any of that! Thank you so much!

Halliday is great while they are trying to sell you a car. Very responsive and nice. However, once…read morethe purchase has been made, they will not respond to needs you might have.

Colt Anderson is a rock star when it comes to Cadillac sales. He took the time to go over my…read moreoptions, then found the perfect car for me. He even handled my trade in quickly and efficiently. I've bought cars through dealers and on-line. This was by far the best experience.

The worst service experience I have ever had was with Spradley Barr in Cheyenne. They were slow,…read moreordered the wrong part, broke part of my door and left the super glue that they tried to fix it with in my truck, threw the trash from the parts in the bed of my truck instead of disposing of it. Then they couldn't get my bill right even after I argued with them. A month later I get a refund check for what I told them was wrong in their bill. I sent emails to the Service Manager and Vice President. Never got a response from either one. They don't give a crap about customers or their own reputation. I will never deal with them again. Absolutely the worst.

Service center, specifically Jason, was kind, helpful, and generous with his time. Great work.read more

Dean makes buying a new vehicle painless and easy ! By far professional satisfactory service!! Not…read moreto mention Mike in business ! All and all it is great environment. I would recommend to anyone looking for a vehicle!!!

The service department was super quick, efficient, and friendly. Thank you to everyone who got us…read moreback on the road quickly and safe.​

BE CAREFUL! Sat 6/19/26 agreed to a cash purchase of $40584.50 plus TTL and finding out I still…read morewould be required to pay Co title fees based off msrp $45053 plus the 4.75% tax I decided not to do the contract. I didn't want the car costing approx 43k after TTL as I addressed with John & Andrew. I had originally agreed to pick up car 6/20 as I left $3000 down payment and was to pay balance with cashier check balance $37584.50. 6/20 early morning I called to asked about the fees and they told me misinformation. However I made the trip all the way down there because I was given wrong information on the fees. 6/20 I went to the dealer to cancel the contract due to the price. The dealer offered me a better deal and I then agreed to use my $3000 paid on Friday as a down payment. The dealer had a better discount & rebate if I financed with Honda. I signed preliminary paperwork for cost of car TOTAL @ $39434.50. I reviewed contract it appears dealer changed the cost to $40299.50 plus 35.00 title registration fee. This total from the document I signed is exactly over by $900.00 there fore the rebate from Honda is a wash! I sent email to dealer the same evening that I financed the car after the discrepancies' were caught. Andrew had offered me an extra $500 off from dealer and if finance he had better car deal to get the car lowered with a Honda rebate of $900. I felt rushed when I financed papers it was taking so long for the finance paperwork. My credit score is great @ 789 so I don't know what was going on. Therefore my amount to be financed upon our discussion should have been $37371.48 but instead I was charged $382305.98. The total of this is the difference of 934.50 as sneaky charge making it appear as if it is the 899.00 and 35.00 fee. Basiclly they snuck this fee in there as "total other charges and amounts paid to others on your behalf" and are trying to justify it but it is very clear on paperwork. I'm disappointed because I live in Denver co & made the trip three times to Wyoming in good faith. I went 6/24 back within 72 business hours to go over all the documentation with GM Jim something just didn't feel right. I have the original paperwork from the cash offer. 6/24 I spoke to Andrew and he agreed that he could write me a chekc @ 900.00 but then said no he did not see that now. I had to drive back up there and nothing got resolved with GM Jim here because I was given wrong information on the fees. The $934.50 is a sneaky charge I didn't agree to it added back into car price again. In the long run I paid the $900.00 extra to dealer as $40584.50 cash price *4.75 % tax = $42511 and dealer priced me $40,299.50 *4.75 tax = $42170.98 then added $35.00 for total 0f $42205.98. Long story short I did not get the $900.00 back.

Terrible. I would not recommend this place at all. My truck hasn't been right since I had it…read moreserviced there and they won't answer the phone !