Poor customer service Office hours online don't match…read morereality Phone calls take too long I am currently waiting and it's been over 40 minutes now Scheduled service didn't show and without Talking to us they rescheduled No one ever texted like normal to tell us they couldn't show up and they rescheduled us We had to call and be on hold that day too 33 minutes Cancelling service requires you speak to a manager but that's not easy It's been four days and I'm still trying to get a manager The actual service tech is very nice which is the companies only redeeming quality Adding this edit Taking back my positive comment about the service tech When she showed up today she was rude although she did come back to the door and apologized so maybe there's hope

A salesperson came to my door and sold me a contract for service. Before purchasing it, I opted…read morenot to buy it as I explained that we would be selling our home and moving out of state sometime in the next year. I was told that I would be allowed to cancel the contract when that was to occur. I was also told that after the first spray, to expect to see more bugs/spiders the first week but then after that, if I had a reoccurrence prior to the next scheduled spraying, they would re-spray without any additional charge. We are packing and painting and have purchased a new home out of state, so I canceled our contract. The next spray was scheduled for July. Well, the spiders have been out in force, but because I canceled the long term contract, they refuse to honor their word and respray without a charge. They stated they would not honor their word as I canceled the contract. I consider this to be poor customer service. Their first spray was only partially effective yet they will only return if I pay full price again. No thanks.

The people at Raptor Pest Control are just fantastic. I heard something scratching around in the…read moreattic one morning and contacted Nikki at Raptor. By the afternoon, Nikki and her team member were at the office, had assessed the situation, and instituted a plan that got the job done! They were back two days later (over the holidays, no less) to retrieve the unfortunate critter. Ongoing communication was excellent. They followed up with additional inspection visits and confirmed that the situation was mitigated, and reached out several times afterwards to make sure that there was no more activity in the attic. Their service was prompt, professional, and genuinely caring -- these are professionals that take pride in what they do and a great service to our community. Wonderful people, excellent communication, and top‑tier results. If you need pest control, Raptor is the team you want. Highly recommend.

I have used 3 different pest control companies in the 20 years we've been in Tahoe with so/so…read moreresults until we ran into Raptor about 7 years ago. A neighbor told us about them. Their service is just top notch, they really care about their jobs and are always thorough. I originally used them as a "one time" job to rodent proof my garage. They figured out what had to be done including replacing the rubber seal at the bottom of the garage door, adding steel wool where the rodents could get in and better sealing the top of the door. We haven't had a rodent in the garage since. The job was so thorough that I ended up signing up for their monthly service and I have been happy ever since. I have since recommended them to every neighbor and at least 4 of them have used Raptor and have the same view as I do on Raptor's service and thoroughness.

The outside of our house was getting absolutely taken over by ants and it was driving us insane. No…read morematter what we did, they just kept coming back. Finally decided to call Raptor Pest Control and I'm so glad we did. Scheduling was super easy and they were able to get us on the schedule for the very next day, which was a huge plus. Even better, they took care of everything while we were at work, so we came home to a treated house without any disruption to our day. Honestly, such a relief - and definitely worth every penny... unless you're an ant, in which case it was a terrible deal

Raptor provided great and thorough service and was very responsive whenever I had questions. I had…read morea rat issue in my home, and within a week of installing pet-safe traps, the rodent was eliminated. I would recommend them to any of my family and friends.

So far, they have been great. They are very informative and helpful. They always contact me before…read moremy services and send a detailed report, with findings, afterwards. Devin and crew are great.

I just FIRED Raptor Pest Control for doing a lousy job. Jim does not listen well and becomes…read morebelligerent and combative when told that my cabin has been recently been infested with mice. All he can say is his people noticed moderate infestation outside the cabin and inside is not their problem! Any not so intelligent office manager would have suggested that perhaps if they were paid more to do a periodic internal inspection, that might help? This company does NOT deserve my business and you would be wise to stay away from this amount of belligerence!

Brian was great and knowledgeable. He was able to get rid of our issues. He was very…read morestraightforward and we did not feel like he was upselling us. The value was reasonable. We will definitely use his services again in the future!

Brian has helped my mom numerous times with rodent issues, he is honest, transparent, Very patient…read moreand will let you know what it is that you really need. It's hard to find an exterminator that won't exploit and sell you packages when you're down or desperate for help with your pest problems, but he's been genuine throughout the entire ordeal. I appreciate his years of experience and various services, he communicates well, is punctual, reliable and you can tell he cares about his customers. Thank you.

I'm calling the representative was very professional and efficient. I had a mouse problem under my…read morecrawlspace. A pest control person came out quickly crawled under the crawlspace and put baits after two weeks. I could still hear some mice and they came back. And after two more weeks, they are coming back. Problem seems to be solved. Mike was a very professional efficient worker. It was a good thing all around.

Have used CAD for 20 years now. Bi-annual service keeps the creepy crawly…read morecritters away. Top notch service from front desk staff, Melody and Dee, and our technician, Charlie.

We started using Raptor when the house we purchased in 2017 was infested with spiders, mice, and…read moreother creepy crawlers. They have brought our house out of the Addams Family into a house where I can lie on the floor free of fear. We recently caught a mouse on our camera while away. One call to Raptor had someone come out...on a Saturday...to talk with us and devise a plan to clear our house. Raptor is a local business that makes me feel as though they care about me as a client.

Highly recommend! Return call within a few minutes, appointment in a couple of days.Arrived on…read moretime, through inspection, put our minds at ease, helpful information going forward. Will definitely call back when I really have bugs to eradicate!

Eric was friendly, funny, knowledgeable and thorough. I appreciated his input and patience with…read moreall our questions. Everyone there is always pleasant to talk with. They show up on time or call to let you know they can come early. Great company

I called about a scorpion problem inside my house that had been going on for about a month, and…read morescheduled their scorpion treatment (part of their spider package). I asked for an afternoon appointment because I work late and sleep through the morning, but the technician showed up at 8am. Afterward, I kept seeing live scorpions inside the house at about the same rate as before the spray. About six weeks later, I called to ask about the guarantee on their website, which says they'll return to re-treat at no extra cost if you detect live pest activity between scheduled visits. They told me this didn't qualify for the warranty, or even a discount on the next spray, even though it fell within the re-treatment schedule they recommend. That was disappointing, since this service was not cheap, even compared to others in the area. To be fair, I haven't seen a single live spider in or around my house since the spray, so it does seem to work for general pests. But I wouldn't recommend them for scorpion problems.

Needed pest service for scorpions that were in the house. Tom with Advanced IPM did an excellent…read morejob and even found the scorpion I saw last night and removed it. I signed up for a service plan so I won't have to worry about these scorpions and will be able to sleep at night. I feel the price was very reasonable for the service provided. Thank you Tom

I have had Advanced Integrated Pest Management services at my residence for the past several years…read moreand have never been disappointed in any inspection and treatment. Every Service Technician has been professional, courteous and obviously well trained and knowledgeable. Bob was the Service Tech who came to my home this past Summer. He keenly located a couple of wasp nests during his initial inspection that I had missed (there were several) and after treatment on the house and the entire property, it was obvious that all wasp and spider infestations were gone. That was two months ago and the extermination application is still working. Not one wasp or spider in sight. Thank you, Bob, for your excellent workmanship and service and to Advanced Integrated Pest Management for superior service and always having a Tech available at a moment's notice. It is my opinion that the cost was reasonable, good, satisfactory.

No Wonder this Company has ALL 5 STAR Ratings !! This is Truly an Amazing Company and I am So…read moreGlad I Gave Them a Try ! My husband and I moved to the area the end of last year and as the weather began to warm up we noticed Quite a Few Ant 'Mounds' on the Driveway and Spiders inside our home We had Used Terminex and Orkin at our last home in Texas and were disappointed with them Both We had different Men coming for our routine treatments and some were Nice Others were not I called and left a Message at this BugPro's Business Number and within Minutes Matt returned my Call ! I explained our Situation and he quoted me a Great Price ! He explained his 'Typical Routine' for Keeping Bugs and Insects 'at bay' and we agreed it would work for Us ! Matt told me that he would come by the next day and he gave me an 'Arrival Window' time. The next day he sent me a text to let me know he was on his way, right on time and great Communication ! My husband and I Met Matt along with his Associate and we talked and walked inside and outside our home showing him the Problem areas. While the 3 of us discussed our issues, Matt's Associate began dewebbing on the porch and under the roof eaves all around our property ! Matt did an Amazing Job Spraying all the baseboards the Inside our home and I was Pleasantly Surprised by the Faint Smell My husband and I are Extremely Impressed with this Company ! Matt is informative, helpful and understanding PLUS the Bug Repellant this company uses is Safe for Children and Pets ! Matt explained that if for Any Reason we needed him to come back, he would !! You HAVE to Call BugPro Pest Solutions ! Matt is More than Qualified, Friendly, On Time and Reasonably Priced !! GREAT JOB GUYS

Matt came by and was super honest and helpful with suggestions. We had an infestation of black…read morewidow spiders and they're all dead now thanks to BugPro pest solutions!! Highly recommend this company. Honest, efficient, and effective