2nd visit here NOW and once again I wait because the system. I took down my last post about how…read morehorrible this place is because they gave me a credit. But here I am again not able to tan because my membership isn't showing I have an account. This place sucks....second chance to try no better than my first visit.

We are getting charged $100 per month for a tanning membership at a salon where you can't tan!…read moreTheir WiFi has been down for over a month with no resolution in sight, none of their services are working. How is that even possible!?! We notified corporate and they said to just go to another location! Well that's not convenient at all. We have endured the worst customer experience at the store for months and now this...uggh

I'm always slow to leave reviews for places I truly love because I secretly worry they'll get too…read morebusy! But Metropolitan Sun Spa is too good not to share! This spa is exactly what I've been searching for. They offer an incredible variety of wellness and beauty modalities all in one place, and most importantly, everything is high-quality, spotless, and extremely well maintained. They have two excellent medical-grade red light therapy systems, tanning beds, spray tanning, a sauna, the Cocoon Wellness Pod, CryoLounge, and so much more. One of my favorite things is that services are available on a walk-in basis, so there's no need to schedule appointments. And I rarely have to wait for anything! The pricing is very reasonable, and the customer service is consistently friendly and welcoming. It's clear that they care about both their facility and their customers. I highly recommend Metropolitan Sun Spa to anyone looking for a clean, convenient, and well-rounded wellness experience!

This place is fantastic! The owner and staff are incredibly welcoming and attentive, making great…read morerecommendations. The equipment is top-notch, ensuring excellent results. The ambiance is very calming and peaceful.

Chad is the best and the manager of this location. We always strike up a fun conversation and are…read moretreated like family here. Well done Chad !! See you next weekend !!

Disappointing Experience and Poor Customer Service…read more I've been a loyal Palm Beach Tan customer since they first started offering spray tans, but my recent experience at the Flower Mound location was incredibly frustrating and disappointing. In March, I came in for a spray tan and was pressured into buying a 3-pack, even after I made it clear I don't get them often. The salesperson assured me they would extend the expiration date and even asked what date would work best. I told her the end of July, and she said that wouldn't be a problem. Fast forward to today (July 3), I went in to use my second spray tan from that pack--only to be told they had expired on June 20, just 13 days ago. I explained the entire situation, including the salesperson's promise to adjust the expiration, but the current staff offered no solution. Instead, they told me they'd give me a "free" spray tan today (which isn't free--I already paid for it), and that I would lose the third one I paid for. Not only was there no accountability, but I didn't even get an apology. Just cold, dismissive service. Palm Beach Tan, this is not how you treat long-time customers. It's unacceptable to make verbal commitments, take someone's money, and then backtrack on those promises. Do better.

I am new to the whole indoor tan thing and the ladies here have made it very painless…read more the beds and rooms are always clean the thing I like the most about this place is not only is the service fast but it also always seems to come with a smile

Watch your credit card statements and be careful when canceling your membership!!!…read moreThe day I signed up I already knew the EXACT date I wanted my membership to end in order to not pay for more time than necessary. I was told I needed to wait until AFTER the 25th of the month prior to the date I wanted to cancel in order to get a prorated amount. I went in after the 25th to cancel my membership on the 5th of the next month, as instructed. I was then told I would be charged for the ENTIRE next month, NOT what I was told when I signed up! I asked for a call from a manager, but never received one. I then went in and talked to the person who signed me up for the membership, the one who told me this information that I followed. He said a district manager would have to look into it and that he would email me. Never received an email or a call. BE CAREFUL!

Good prices and amenities! Easy to come anytime and have always felt safe; yes there are panic…read morebuttons everywhere. Massage chairs are a plus when you get a little sore. Tanning beds are nice if you are needing a little vitamin D therapy.

I've been workinG out here for about a month. People are great and the equipment is all new. I…read moreespecially enjoy the Hydrobed; really helps my back, and the React machine. (Whoa, what a workout). I bought my membership on the promotional; pay one year get second year free. Super pleased and enjoying this gym a lot!

Always clean. Always customer-focused. Every time I visit, the space is spotless and…read morewell-organized, and the staff goes out of their way to make sure you're taken care of. You can really tell they take pride in both their work and their customers.

I have no clue why there is so much hate on this particular location. Against yelps reviews I…read moredecided to go ahead and give this a try today. I typically get my tan on in McKinney where I live but because I go to UNT three times a week I was looking for a new place. I read all the reviews about up selling and went in fully prepared to be persuaded into some huge package or up sold on lotion or something. Instead I was treated with respect and courtesy by Easton who has been at this location for five years. She did not upsell me nor did she sell me any products that I did not need.she simply told me the special that they were running and she gave me a quick tour to show me the different kinds of beds. I opted for the gold package at 31.99 a month. At no time did I feel pressured or anything like that. I highly recommend that you go in and try this place out. They are very nice and very friendly and above all not pushy. Plus the beds are highly sanitize and it's a very clean operation.

As a recent, "re-established", new customer I can personally let you know, this PBT Team, at the…read moreDenton (Loop 288) location, is OUTSTANDING!!! The current manager has set the bar high for his customer service expectations and his team members have no problem maintaining & exceeding those limits!! As the face of a well established physician's office and small business owner, I am a firm believer in the quote "You never get a second chance to make a good first impression"!!! This team has got their customer service skills DOWN TO AN ART!!!! I have never experience a bad moment or wait time for that matter! They are always willing to go out of their way to assist their customers, whether it is greeting you by your name upon entry or offering support on how to achieve your tan goals! I will be a long term customer of this PBT location because of the current team in place and the positive environment they provide!! :-)

Mom of three just trying to get a spray tan before vacation and they wouldn't let me take my 5& 16m…read moreold kids in the room with me. I was a platinum member for years and always took them in there with me. How are moms who always have their kids with them able to tan? If I was trying to bed tan that's understandable but I was handing them snacks and an iPad for 2 minutes while I stepped into a tanning booth...really unacceptable.

The staff are always supper nice and helpful always answer all the questions we have and the place…read moreis always supper clean

I am so happy I found this gem and have recommended them on several occasions. From the moment you…read morestep inside, the feeling is incredible! Customer service is clearly a top priority here. The staff are consistently friendly and always greet me with a smile. The two young ladies working the day I started my membership were patient, knowledgeable, and very helpful with all of my questions. And to top it all off, the place is absolutely immaculate!

A little hidden gem in a strip shopping place off the service road of 121!! I had NO IDEA that…read morethere were any NON Corporate spots to tan left on earth. BONUS HERE IS they also offer some excellent Spa Treatments as well. And they have EXACTLY what I was looking for in one spot. Prices are AMAZING for the times we are living!! And Rylee is Super Friendly and Very helpful with choosing my package. The sign up was quick and easy, And I enjoyed my sessions and feel great!! The Holidays are coming and you gotta stop by and check this place out , And see the daily deals and no contract memberships. Ask for Rylee , She will get you set up ! So HAPPY I JUST LITERALLY STUMBLED UPON THIS PLACE!!

I drive to this location from highland park bc it use to be the best location. Twice now with the…read moresame girl she's told me there was an 8 min wait for the red light bed and for me to wait in the massage chair. Today I sat in the massage chair for almost 15 min u til I saw her putting someone else in the red light bed and then proceeded to tell me there were now 8 people in line ahead of me. I asked her what happened to the 8 min wait and she said she didn't know. I asked well why didn't bother to let me know, you knew I was waiting in the massage chair. I'll never come back to this location again.

Every time we walk in we're greeted with a kind smile and courtesy. Their new bed is the best!…read moreHighly recommended and make sure to get a bottle of lotion. It's expensive but well worth it.

I received a striped sunburn from the tanning/redlight bed. Bed needs maintenance. Very…read moredisappointing.