I purchased a groupon for haircut and hi-lights with Lori. I was a little nervous, but read the reviews and thought I'd give it a shot. I love that their new location downtown Frisco is close to my house. Lori was fantastic and did exactly the color I wanted. She is very friendly and knowledgable about color. Her prices are very reasonable, as well. I will definitely be back!! read more

If you have extensions, have ever wanted extensions, or (in my case) have had a terrible experience with extensions in the past, Backstage is THE ONLY salon I would ever recommend. Caty (Backstage) has completely changed my point of view...extensions do not have to mean damaged hair! Caty has been my stylist for over 2 years and I am SO LUCKY to have found her! She listens to what you want, and advises you on how to achieve the desired look in the healthiest way - with quality products and a true understanding of what will work best for you! read more

WARNING***** do not go to Kara! Both my daughter and I went to get our hair done and both of us were messed up. My daughter knew hers was messed up before we left so Kara said come tomorrow and I'll fix it. Well we were on our way to the salon as she told us to be there at 10:30 at 10:24 I get a text that she can't do it she has an infection in her leg and needs to get it cut out?!! Never heard that one!!! Well we went back and forth her telling me maybe the manager will fix it. Well no one fixed it. She tells me it'll be after Christmas sorry I wasn't waiting and going to look like a fool for Christmas pictures. I then asked her for my money back she tells me she can't do that and Merry Christmas!!!! Then tells me if I want my $20.00 tip back I can go get it from one of the girls as she was off. In my 20 something years of getting my hair done if someone messed it they put an effort to fix it!!! I then found someone I love who fixed both my daughter and myself. read more

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Lori at backstage salon is AMAZING! I called on a Friday and she went out of her way to fit me in on Saturday. I just moved to Texas so I was very skeptical about finding a new hair person. I immediately I felt like I could trust Lori with my hair! She is so kind and professional and walks you through each step. She makes sure that your hair is exactly the way you want it! I got full highlights and a cut and I've never been so happy with my hair. I will definitely be going back to her!! read more

Having gone to Kelly for SEVERAL years, I have to say I have no desire to trust anyone else with my hair. Before Kelly, I'd only stick with a hairdresser for 2-3 appointments before becoming dissatisfied, but since I've been seeing her for 5+ years, I'm only elated with my results every time. I even had her and Caty (also at Backstage) come to my wedding two hours away and do my hair and my bridal party's! Everyone looked gorgeous! These girls are great at what they do, AND they're so fun to hang out with, too! read more

I went to several hair stylists and just wasn't happy.. that was until I found Kelly at Backstage Salon. She is the absolute best at color and cuts. She gets my blonde right every time. She is a Hair Genius!! read more

Caty has been cutting my hair for many years and I always get many compliments on my cut...even from other stylists. I used to sit in the stylist chair for over an hour, Caty knows my schedule is busy and gets the job done in no time. I have referred many to her and they are happy as well. read more

Love love love Kelly!! Been going to her for so many years now and I couldn't be happier with the way she does my hair! She not only cares about how it looks but also the health of my hair. I would recommend her to anybody! read more

Bought a Groupon. When I tried to schedule it the girl first asked how I'd heard about them and when I say Groupon she no longer responded to me so have no idea if it's Salon is worth anything because they treat you like garbage before you get through the door read more

I love this place!! Kara did my hair and all I can say is "Shut the front door!" Kara was able to make me love my hair again. Due to some events, I had to cut off my long hair months ago and have been growing it out. It's been a process and I've hated every bit of it. I've been wearing extensions and even wigs because I was so embarrassed of my hair. Kara was the best. She did full highlights and lowlights to correct some bad color and was able to give me a cut that looks AMAZING!! I haven't worn so much as a hat since I walked out of this salon!! I can't even explain to you how great of a job she did. Also, as a person, Kara was great. I'm deaf and wear hearing aids, that makes it a little uncomfortable when I get my hair done (think of 3 hours of awkward silence) because most people require me to remove them as soon as they start working. Kara worked around this and I was able to partake in conversations. It might seem insignificant, but it was huge for me. read more

This review is for Lori. I found her via Groupon and immediately called to make an appointment. She was able to fit me in later in the week but said I needed to return the Groupon and she would still honor the price. After a 2 last minute reschedules on her part, I showed up and had to wait another hour to be serviced. I didn't mind too much as she was able to fit me in after all. We had a short discussion on my hair and she proceeded to do a balayage, cut, condition and style. My hair was virgin and I mentioned that I wanted to go much lighter. However, when all was said and done, my hair was only partially lighter. She only used toner rather than bleach. I immediately expressed that I expected it to be much lighter. She said she could fix it but had to see her other clients first bc they had to go to a wedding. So we rescheduled for Sunday. During the appt, she said she was able to work with her clients more on price if they didnt use a groupon and didnt have to charge for length or toner. However, at end of the service, she charged me an extra $20 on top of the groupon price! I have long hair but I have never been charged more than $10 extra, I also tipped her $15 because the hair cut was good and I expected she would fix my hair color. So at this point I was satisfied. Come Sunday when she was supposed to fix the balayage, she asked if she could reschedule for the next weekend bc she had her kids that weekend and wanted to spend as much time with them. So I was going to be back in town anyways so I happily obliged. We rescheduled for the next Saturday. This time she asked for a picture of how light I was expecting. After a quick google search, I sent her one. She then called me (with an attitude) about how that was not what I showed her the first time and she would need to reschedule to provide more time so she didnt have to rush. Mind you that I never showed her a picture the first time. Then she hung up on me. She called back to apologize and then she just had kids and puppies running around. I forgave her and reluctantly rescheduled for Sunday. Come Sunday, she texts me that "she needs a favor and if I couldn't then it would be okay." So I called her and she asked if she could reschedule bc she was having to surrender her 9week old puppies the next day and that she want to spend as much time with them as possible. Unfortunately, this time I declined. As I was going out of town again and was not going to be back for awhile. Not to mention that the previous Monday I had to put down my 11yo dog due to health issues and had just given up a puppy that I had rescued. So I really didnt see how this would prevent someone from satisfying their customer after multiple reschedules. I was more than accommodating the previous times. She then proceeded to tell me that all her other clients understood and had rescheduled. And if it wasnt an hour away, then it wouldnt be an issue. So it seems that the puppies were not the entire reason she didnt want to fix my hair. I don't see why someone voluntarily works an hour away and then uses it as an excuse to not service their clients. So now I have to go spend another $80 for someone else to fix my hair. read more

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Love these gals! I have been going here for years. I do color,cut and extensions. Kelly does a great job with my extensions and is always accommodating to my ever changing schedule. My hair is fabulous thanks to BackStage Salon!! read more

If I could give this place negative stars for Lori's unprofessionalism I would. We bought my pregnant sister a Groupon for her birthday to get a haircut and highlights because she never does anything special for herself. She made an appointment with Lori for today two weeks in advance. Well, Lori calls her today and tells her she has to cancel, because "I have three people at once and I'm only one person!" After explaining that she couldn't reschedule because of her work schedule, my sister was told "Of course you can't." But, Lori kept the appointment, to her credit, for about another hour before calling my sister back and insisting that she needed to cancel. First of all, this woman has apparently worked in high end salons and has about 18 years of experience. She should know better. Too many people scheduled at once? How's this- DON'T OVERBOOK. Not only did she give a customer attitude for HER mistake, she didn't even offer any kind of compensation for her complete lack of professionalism. I don't care how many good reviews you have, one customer who is treated this way is one too many and matters more than all the positive reviews. It's unacceptable. I'm a medical professional and if I ran my practice this way I would be out of business. Sounds like where this place is headed too. read more

This review is in regards to Kara Laney. I tried to make an appointment with her twice. The first time she cancelled on me the morning of saying she had a family emergency. Second time, I went to the salon and waited there with my daughter for 20 minutes and she was a no show and no one was there. This was a special day as it was the first mother/daughter salon day for my oldest daughter. She had been so excited to go to the salon with just me and her and it hurt me to see her disappointed that she wasn't going to get her hair cut and it just ruined the whole mother/daughter day that we had specially carved out. I have 2 other kids so it is not easy to set aside alone time with just one child and because of Kara, it was all ruined. The first time was already bad enough to have to cancel the morning of but I understand she had a family emergency, but then the second time AGAIN to drive all the way there and just sit there and wait was just so disappointing. She finally text me back an hour later after I left 2 voicemails saying she had another family emergency and when I asked to see about rescheduling, I never even got a response back. She completely wasted our time for nothing. Please be very careful when trying to make an appointment with Kara Laney. read more