Went in for a haircut today. Asked for her to cut the front to eyebrow length and to just get the hair off of my ears on the sides. I made it clear that I didn't want skin showing on the sides. Obviously there was a misunderstanding with Mellisa because there was no hair left after she was done. After I paid 45 dollars for a scalping I noticed a sign near the door that said if you were unsatisfied you could come back within 3 days to get it fixed. Not sure how they're going to reattach my hair but we will find out. read more

Good haircut but offended by the sign taped to the cash register. It said "minimum $5 tip" I know it's customary to give tips for good service. If it's mandatory might as well apply it to the overall cost. What about bad haircuts, should we tip for those too? What about people who can barely afford a haircut? Is it ok to make them feel unwelcome if they can't afford the minimum. Due to that sign I will not be back to this establishment. read more

The haircut with Jasmine was great. No complaints there. But the experience went downhill at checkout. I was charged an extra $6 for a "neck shave," which customer service later claimed was because Jasmine shaved my neck. That's usually included with a fade, not something that should be billed separately. The manager later called and explained the pricing: $35 for a standard cut, $41 for a regular fade, and $47 for a skin fade. That pricing structure is wild and was never clearly communicated. What should have been a $35 to $40 haircut ended up costing $47 with surprise charges. The haircut was good, but the way payment was handled ruined the experience. I won't be back. read more

They took such good care of my hubby! His beard was getting a bit wacky and they cleaned him and pampered him!

I took my son here for a haircut. The $35 service included a hot towel treatment, hair cut and styling. The red hair woman that cut his hair spent about 5 minutes trimming his hair and walked him out with his hair still sopping wet. On the drive home I asked why he didn't get his hair blow dried and styled and he said she just told him he was done. We drove back and she was rude and said that wasn't part of the service. So in her mind a $35 service only includes a 5 minute trim and nothing else. She refused to style it or even blow dry it. She didn't even do a good job on the 5 minute trim. The manager stepped in and made up for the lack of service from the original woman, which is the only reason I'm even giving a 2 star review. The original woman deserves 1 star and should be sent to Great Clips. We will not be going back while she works there. read more

Terrible service. Scheduled an appointment with Phyliss and left after waiting over 30 minutes after my scheduled time. This place gives you no grace period if you are a minute late and demands a minimum 20% gratuity on all cuts to barbers. I never leave reviews but I have had too many bad experiences here. read more

I have the best of my hair experience here my barber was Sherry, a wonderful person and a very nice, and professional, Great and nice place read more

Multiple times I have witnessed they do not want business. I guess the owners don't show up and a good manager they had who could do good work 3x faster than the others there left, it's a slow shop. And if you show up 4:35, they don't entertain you on appointment because "owners are strict and want us to close by 5". Gah. I will take my fam haircuts to someone they want to do business read more

Easy to make an online appointment. Appointment times are honored. Haircuts for all textures of hair. Varied services. My son likes this place. Trish is the perfect person for ethnic hair. read more

It's a long overdue review. Went to get haircut here on Dec. 29 and greeted with beautiful smiling face name Zee. I'm very picky about my hairs, so I explain her what I want and how I want. She did amazing job. I was impressed by her work. While she was cutting my hair we had good conversation. I would definitely go back and get my haircut from Zee and would recommend her to my friends. Thanks Zee. read more

Trish is great! I'm always hesitant to get a haircut while traveling but Trish did a fantastic job and I'll definitely return.

I called the day of because my son's hair was out of control!! Shantrell picked up and I was specific for what I needed. She was very pleasant and made the appointment quickly. I was excited that she was the one cutting his hair, since she was so nice on the phone. She asked him what he wanted, plus verified if I was ok with that. We both loved her and she did an amazing job! Thank you so much and we will definitely be back! read more

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I am very pleasantly surprised at how good of an experience I had . My stylist was Tatiana and I really didn't know what to think bc this was my first visit . Tatiana is beautiful and an amazing stylist . The overall look inside is cool and I'm pretty impressed.i would definitely go here again. read more

We love everything about the salon. My son and I both have our hair cut by Tatiana, she is absolutely amazing! The atmosphere is comfortable and inviting. Absolutely amazing! Highly recommend salon and Tatiana!!!! read more

First time here and a good experience. Nikki was on point with her attention to detail. It reflects well that the employees are passionate about the job. I'd be happy to go to Cool Heads again. read more

Thought we could consistently come here for haircuts here but the customer service is just so poor. This place definitely won't last long without the proper customer service. In addition, they don't wipe or brush the excess hair off of you and don't place the tissue barrier between the salon cape and the skin. So disappointed at how quickly the experience has changed here. The only stylist that was actually kind and did good work is longer there, which says a lot. Every time we've called or come in, Brittany has just been so unkind. read more

Close to house, falls a little short. I saw this place when trying out the new restaurant next door and thought I would give it a try. Venue A bit sparse compared to other concepts of similar design and business model. They will offer an adult beverage if you're inclined. There are a few misconfigured televisions playing at 480p. Vs 1080p. The manager told me the place is owned by an IT guy, as an investment. So, no excuse for the TV's to be all wonky! I don't recall if there was music playing or not. Service The service was professional. I was the only customer so the wait time was zero. The quality of the cut was middle of the road, not bad, not stellar. For us guys, it's in the details eyebrows, ears, neck. I walked out improved but not as crisp as I would prefer. Conclusion I am willing to drive a bit for a good haircut. Cool Heads is close but needs a little kick in the pants to secure my business long term. read more

Terrible service. Checked online while across the street and said 0 minute wait so I just went over. When I check in it said 30 minutes wait. I sat there for over an hour and finally left after being told it would still be another 30 minutes. Unfortunately the service here has declined dramatically and with high turnover of stylists I will not be returning. read more

Love love this barber shop! I'm a woman looking for a fade done right. I walked into the right place. The gentleman greeted me upon arrival. Forgive me for I forget his name, but he was friendly and sincere. I wanted a touch up in my fade, which he gladly did and made improvements to the style. A pleasant conversation during the cut and good suggestions as to how the style appears. The seats are comfy and the place is very rad. I love the concept to have a drink and haircut! Omg. Plus it's laid back. read more

Always my husband's go-to when he wants to look fresh for any type of occasion. They do a great job!

Pretty disappointed. Walked in only to have nobody in the building. Waited about 10 minute and eventually left. I was excited to try this place as well. It looks very nice inside, just wish I had a different experience. read more

I just moved to the area and decided to give this place a try. I was thoroughly impressed and will most certainly come back for all my future haircuts. The stylist, Andy, was extremely personable and did an amazing job with my haircut. Definitely would recommend. read more

Great experience here. Will be coming back again. Shantrell did a great job on my hair. Thank you again.

Great environment, friendly and welcoming staff. I was able to book online and get in promptly. The stylists are meticulous. Thanks Heather!

I went in and wait time isn't too long but make an appt online on their website. Trevia is my barber and ask if I wanted something to drink. They offer beer! Got a haircut and she cares about your looks. But go in there and get your hair cut. read more

I'm kinda new In flower mound area and got a good cut a lil over a month ago and it was the best cut of all time esp with fades. They have beer and liquor here as well can't beat that! Ask for Trivia she does an amazing job and she's the one with blue hair!!! read more

I've tried a lot of barber shops around flower mound and I have been most satisfied with my haircuts here. Prompt service, clean, good haircuts and complimentary beverages. Not the cheapest haircut in the area, but it's worth it. read more

Got a cut and beard trim from Kiki today. She did an amazing job. She is very professional and made me feel comfortable and safe. All health precawere followed. I highly recommend Kiki. She is a master at fades and beard trimming as well. Will definitely be going back for all my haircuts. read more

Just kicked off this Labor Day weekend with a banging new haircut by Lizah! She's a G with the clippers and better than Edward with scissors in her hand! All while enjoying a great tasting and less filling Corona and indulging in great conversations with Lizah and her team. Excellent customer service, great music in the air all in a clean environment! read more

This is the worst haircut experience I have ever had. Ever. I could have cut it better myself. The sides are uneven and i can't even style it. And what kind of barber asks if I want my neck shaved? Seriously? Do yourself a favor and go somewhere else. read more

I've been here twice. Can't recall the stylist who I saw the first time, but the second time was Clover B. The experience - had a beer, haircut, straight-razor shave with hot shaving cream and hot towels, scalp/face/neck/shoulder/arm/hand massage, and some interesting conversation. I went in with a full beard, which we took down to a Van Dyke, so all-up, this took close to 2 hours. But it was a good 2-hours. The result - The beard looked good, as did the hair. No complaints by me, or by my wife :) I'll be back. read more

I was taken care of by Kat and she did a great job. Very easy process to get checked in amd was taken care of professionally

Great place and awesome haircut. It was very easy to book an appointment and the service was excellent.

Erica did a great job cutting my hair! I walked in and they got me taken care of right away. They also gave me a complimentary beer and provided a really nice atmosphere. I just moved to Texas and finally found a place I will come back to regularly! Looking forward to my next hair cut. read more

Very nice place and the staff was very welcoming..ERIKA is awesome and she gave me a great haircut and spent good amount of time and paid a lot of attention to detail. Thank You read more

Just had a great cut with Heather. I gave her specific instructions regarding what I needed done, and she did them to perfection. It doesn't get any better. read more

I have been trying to find a new place to get my haircut by where I work and came across Cool Heads which was awesome!! Joletta was super nice fast and efficient and did a great job. Atmosphere here is super relaxed!! Definitely coming back read more

Great haircuts! I've had different stylists every time but have always been impressed by the results.

Third time bringing my 15 year old son here. Super friendly staff, cool vibe, best haircuts.

Lisa did a fantastic job! I came in with long messy hair and she cleaned it right up!