I purchased a 2013 BMW X5 from the folsom location. The vehicle was priced well after a long search…read moreof similar vehicles in the area and when I arrived on the lot, the salesmen were very friendly and had absolutely no pressure in their presentation. Simply asked if I needed any assistance and offered me the keys to test drive with ease. The purchase process was very simple and after making the decision to go ahead with the purchase, I was out the door within 15 minutes with the keys in hand. Within a week of purchase, I drove the vehicle 700 miles to Phoenix and while I was there, I had a BMW shop perform a full inspection on the car. It passed with no significant issues beyond normal wear and tear. The only issue that I have had in the 2 or 3 months since purchase was the check engine light came on for a pump that pressure checks the fuel tank to verify no leaks. A simple fix. With any used car lot that is not a major car company lot, you take risks with your purchase, but I was pleased with my interaction with the sales representatives and with the purchase. I believe I got a lot of value in my purchase.

Great at selling :) Bad on keeping promises at time of sale…read more. :( When I got my Ford Sport Trac I told them there was a noise coming from breaks , I also told them sounds like they will run out pretty soon . Seller made a note and compromised to replace of that was the problem of the noise . I came to the shop , ( brakes are at 3mm already, point where it's recommended to replace ) still safe to drive but it's already recommended to replace . They simply didn't want to replace since noises are normal on all cars ( that's their excuse ) I got my car with the promise of a break replace if that was the motive of the noise . It was and to the point of being replaced Few words make sure you detail everything you get at the point of sale . I drove 2 times for this 4 hrs ( back and forth) just to get a No from something promised .

Bought a used Toyota Prius which turns out to be a great car. The whole process was smooth and…read morecompleted within 2 hours.

As an out-of-town buyer, I was skeptical about making such a large purchase (~$80K) without seeing…read morethe vehicle in person. However, George and his business partner Julia completely eased my concerns, even answering my late-night questions. George walked me through every step of the process and did several virtual showings, being very honest--even pointing out tiny interior scratches most people wouldn't bother mentioning. I really appreciated their sales approach--never pushy, just focused on making the whole experience pleasant. I had originally planned to fly in and pick up the car, but due to the cost, I decided to have it shipped. George and his team went the extra mile, coordinating with the shipping company (even on weekends!) and teaching me a few money-saving tricks as an out-of-town buyer. George was extremely thorough, taking tons of photos as the car was loaded onto the delivery truck to ensure no damage. The car arrived exactly as described, and I couldn't be happier. Thank you, George and Julia, for making this such a fantastic buying experience--I'm absolutely loving my new car! I'd definitely purchase from SV Auto Sales again when the opportunity arises. Derek

On a Friday evening I wanted to look at a Mercedes s550 they had but decided to make an appointment…read morefor Saturday with Greg. When I got there Saturday Greg was friendly and attentive to any questions or concerns I had about the purchasing of the car. I took the car on a couple test drives and was never pressured to hurry up and make a decision. I wanted to get financed through my bank but they got me a lower rate through a different bank. S/O to Greg and Johnny for getting me out in 2 hours. I'm very happy with my car. Thanks again !

Horrible experience, all around! The salesman I was in touch with wasn't at the dealership when I…read morearrived, although he clearly stated he worked that day. The salesman I dealt with at the dealership tried to sell me a different car than what I was given information on. The sales manager I dealt with told me a year of registration came with the purchase. 4 months later, I still don't have permanent plates for my vehicle and the temp registration and plates are expired. DMV also just sent me registration renewal for my vehicle. So the dealership obviously didn't send my DMV fees paid during purchase to the DMV. I obviously am not getting the year of paid registration the manager told me I was getting. I have reached out to the dealership 4 times to try to talk to their DMV dept or a member of management. No return calls. No return emails. Nothing. DO NOT do business with these shady people!

I've taken our Honda Accord and Toyota Tundra there over the years. Got my Tundra to almost 400k…read moremiles. Recently took my Accord there with almost 250k miles but alas the repair would have been more than the value of my car. They've always treated me well and fully explained any problems. Even when I price-shopped their estimates, I stayed with them because of their great service.

When we first moved to Folsom, I dreaded having to find a new mechanic…read more Shannon Family Auto has been a trustworthy, honest, efficient, and consistent auto shop for my Honda Civic. I've been a loyal customer since 2021 and I know I'm in solid hands!

They were okay. They weren't really forthcoming on when their sale was ending. They also kind of…read moredismissed me when I didn't really enjoy the car I demoed. I don't know if they just assumed I wasn't a potential buyer after that or if the salesperson and I didn't gel. Regardless it was a not pleasant but not terrible experience.

I am just coming here to say if you're buying a vehicle from any of these locations be it new or…read moreused, when you're offered to purchase a warranty, do not purchase the warranty from Century Automotive Service . When it comes time for service, they do not honor certain repairs, although it is stated in the warranty itself. We have a leak in our air conditioner and I guess the leak is not large enough, so they will not cover it and we have to pay $700 out-of-pocket for it. This is after paying $6000 for this warranty.

Bought a nice truck from Dave he seems an honest guy. Gave me some chocolate too lol. I'll update…read moreif anything goes wrong.

Disappointing experience and unprofessional behavior during a simple price negotiation…read more I want to start by saying I am sure many people have had good experiences at AutoSense. Unfortunately, mine was not one of them. I left feeling disrespected and disappointed, and I am sharing this so others know what to expect. The y were very helpful at first, but things changed the moment we started discussing price. Before they ran my credit, I tried to negotiate the vehicle price a bit. When I made my first offer, the owner, I believe his name was Dave, immediately shut it down and asked if I was serious. He tossed the Blue Book value across the table and insisted the truck was worth the high end price. What surprised me even more is that the truck has been listed for over 250 days, which usually suggests there is room for discussion, especially for a vehicle with an accident reported on its history. When I pointed out the truck's issues, scratches, leaking struts, delayed gear shifts, and possible transmission and differential concerns, he dismissed them and said it was still reliable. He then raised his voice and told me I should have done my research before coming in. He also made several unnecessary remarks, including telling me that if I wanted to price cars however I wanted I should "go get my own million dollar license and sell cars," and asking why I did not just try buying something closer to home. At one point he suggested I should look at a cheaper Jeep "if I could afford it", and much more unnecessary things said before I walked away. I was not trying to lowball anyone. I simply did not want to spend over $10,000 on a truck with those issues and a reported accident. I was prepared to talk financing and even increase my down payment if the conversation had stayed professional. I understand people have bad days, but there is no reason to treat a customer this way. Reviews like this are meant to help other buyers understand what kind of experience they might have before making the trip. If you are planning to shop here, I sincerely hope you are treated better than I was. Be cautious if you are considering the 2013 black Nissan Frontier currently listed at AutoSense. Buyer tip: Always test drive thoroughly and consider having any used vehicle inspected by a mechanic before committing to a purchase. If AutoSense would like to respond or clarify what happened, I would welcome their explanation.

Made a purchase back in January and everything went smooth and great. For one what I like about the…read morebuying experience here is that the salesman won't harass you and constantly nagging you to buy the car. All we did was went asked for the vehicle they bring it up and let you test drive it. Also not to mention a lot of the reviews will say car broke down days after well triple crown is one dealer that lets you take the car for a test drive and inspection. I took the vehicle to get inspected at a trust shop I've been going to for years and once everything checked out we went straight to purchase super smooth transaction and just like that purchased a great vehicle. (Please note cars are sold as is so I would highly recommend taking it in for an inspection considering this dealer allows that which is awesome in my opinion. A lot of dealers won't allow you to take the car for inspections without you providing the entire inspection back to them) Since we purchased the car we have driving it 4000 miles and made 4 long road trips the car has been great!

Buyer Beware: Sold Me an Unsafe 2010 Prius and Offered Little to No Help:…read more I recently bought a 2010 Prius from Triple Crown Motors, and it was one of the worst car-buying experiences I've ever had. From the start, everything seemed fine during the sale, but as soon as I drove it off the lot, I noticed a concerning knocking sound. I took it straight to a Toyota dealership for a check, and they told me the rack and pinion and intermediate steering shaft were shot--not safe to drive at all. The repair estimate? A whopping $2,900. This is a major safety issue that should've been caught during their pre-sale inspection, but apparently, that's not how they operate. I reached out to "Tony", the sales manager, hoping for some goodwill. I wasn't asking for a handout--I just wanted them to chip in a bit since this was a hidden problem that put me at risk. I even emphasized that it was a safety concern and should have been disclosed. Tony's response? Flat-out no help whatsoever. He said they'd only look at it if I drove it back to them, which is insane because the car was deemed unsafe! When I asked if they'd cover a tow, he shut that down too. And when I politely requested his full name or email for further discussion, he got defensive and said, "Tony is all you need to know," then ended the conversation abruptly. This level of customer service is unacceptable. Triple Crown Motors clearly doesn't stand behind their vehicles or care about their customers' safety. I feel completely ripped off, and now I'm out of pocket for a car that's basically undriveable. Save yourself the headache and avoid this place--do your research elsewhere. Triple Crown might have deals, but at what cost? Not worth the risk.

My family grew last year and we are now proud mini van (Honda Odyssey) owners…read more My husband did a lot of research prior to purchasing and we visited numerous dealerships before making our decision. We ended up purchasing our vehicle at Folsom Lake Honda because of two main reasons: 1. We got a great deal on the exact van we were looking for. 2. We did not feel pressured to purchase and we didn't feel like a shadow was following us everywhere when we were browsing the cars. A year later, we are still very happy with the dealership. It is easy to schedule an appointment for service online or over the phone and the service advisors and technicians are great. I recently worked with Rich D (service advisor) and Vasily (technician) who were both very friendly, knowledgeable, and great at communicating with me throughout the service , even at 8 in the morning! I usually opt to sit at the dealership to wait for my car. The dealership is very clean with lots of places to sit. They also offer lots of snacks, coffee, tea, hot chocolate while you wait.

My review is for the service department only…read more The Express Service facility is great. Regular maintenance gets done fast and never any problems. I get all my regular maintenance done here. The main service department though, is a different story. I've been there twice and been disappointed twice. I got roof rack rails instaleld there, and they later started leaking and now my car leaks every time it rains. I had a brake problem and they simply couldn't find it. The problem was that after hard braking, the pedal became spongy and required pumping. They said they couldn't replicate it, which means they didn't try hard braking on the empty street next to the dealer. Oil changes and tire rotations, they're great. Five stars for the Express Service. Anything more I go somewhere else. 1-2 stars.

Bought a GMC Sierra in July, nothing but problems. Lots of repairs after purchasing. Truck was…read moremissing random trim pieces, spare tire, and had mechanical issues that developed weeks after purchasing. No response from the seller, Bruce. Total scumbag. Do not buy from this guy.

Advertised on Craigslist as a private sale. Car had a cracked head and I basically ended up…read morethrowing it away.

Very knowledgeable and trustworthy, I had a great experience with Darko during my recent visit to…read morehis office. Highly recommend him for Volvo car needs.

Darko has the competence, communication, and integrity you hope to find when looking for a…read moremechanic. I brought my Volvo in for an oil change and a general inspection after not driving it much for a few years, and he walked me through every relevant detail about its condition. He was also extremely flexible with drop‑off and pick‑up times, which made the whole process easy. I highly recommend taking your Volvo here, and I'll definitely be returning when my car needs further service.