I needed part of my roof relayed as preparation for solar. TWM Roofing gave me a good deal. They were courteous, professional and did a good job. The owner is a really nice person. I highly recommend their services. read more

Tom Marshall is running a superior company with exceptional and talented employees such as Art (the GM) and Felipe (the project manager/installer). Check out the photos of my house as evidence. read more

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I found TWM on Yelp while looking for a roof-leak repair. Called and not only was given a quick appt but was also sent a photo of the estimator so I knew who to expect. The estimator, Lee, was right on time and gave me a detailed and fair price. Contract signing was done via email which made it very easy. Edwin was sent to do repairs a few days later and also was right on time! He was a hard worker who really knew what he was doing!! He discovered a hole and wood rot in a couple of wood panels so had to add to my total cost for replacements, but that had been spelled out in the contract. Edwin kept repair area (and even rooftop) neat and let me know the steps he was taking. So happy to have found a reliable roofing company and I'm happy to recommend TWM to friends and neighbors! read more

The owner and all the employees of this company are horribly inconsiderate, rude, and disrespectful. I wouldn't hire this company if them replacing my roof was the only thing keeping me alive. It's a shame that companies like this take zero pride in customer service and quality of work. read more

Prompt, Professional, Competitively Priced & Excellent Craftsmanship! I was referred to TWM Roofing by my solar sales rep. and ultimately choose them over the other quotes due to the fact that they were competitively priced (15% less than some of the other quotes I received), had great reviews and I was able to finance the project through my solar provider. The project, from start to finish, took 4 days. Everyone I interacted with was kind, courteous and professional. I would recommend this company to friends and family. Bring on the rainy season!! read more

Tom delivered the type of excellent customer service that's rare in these automated, impersonal times we live in. When we needed a roofing inspection while we were in the process of buying our house, Tom was the only company that even returned our call. He was out there doing the inspection within a day and had the written report back to us that evening. After our escrow closed, Tom installed our beautiful new roof during the time frame promised - it looks amazing! Tom was always available to talk when we needed him, either by phone or via email. Without prompting, he provided regular updates and completed the job in the time he quoted. It would be hard to find a more friendly and professional company to do your roof. We got the kind of customer service that is impossible to find anymore. Thank you so much! read more

TWM Roofing is a wonderful company. We needed our tile roof redone after we moved into our house in Fallbrook. Several people recommended Tom's company. He was swift to come out and gave us a quote in a timely manner. We had gotten several different bids and chose Tom. His crew was awesome, very clean and courteous. The work was done in a timely manner as promised. We couldn't have been more pleased. We highly recommend this company. Thanks again Tom. read more

We used TWM twice in the past year for roof repairs and a new second story roof. They were fast to answer all our questions, schedule quotes, and the perform the work. They are professional and knowledgeable. They were prompt and courteous on the job site, and kept us up to date on the progress. Tom, Qing, and Rob were responsive to EVERY email. The roof looks beautiful and we are really happy customers. I would use them again in the future and recommend them highly. read more

I was getting Solar on my house and they were referred to me by ASI because I needed a new roof. I was not disappointed. Tim was very attentive answering my calls/questions every time I called. Their price was very competitive and they did a great/clean job. I would use them again if every need them in the future. read more

These guys are awesome! Thomas and Qing, the owners are so kind, professional and very fair with their pricing! I couldn't have asked for better service. Margarito did an amazing job on the roof. Lee was also exceptional. The entire team worked really well together. I highly recommend this company! Thanks for your workmanship and professionalism! Carolina read more

This review has been a long time coming...TWM re-laid our entire roof (we have concrete shingles) after last year's extra heavy rain season, which was made worse by our 30-year old roof. Great experience, super honest about possible overages (we had none), and the crew was respectful, on-time, and genuinely pleasant. It was a great choice for a project that could have been entirely overwhelming! read more

Rob and his team were quite responsive in all the stages of the project. Art came by first to see what was going on and what was needed. He gave us a few options without any pressure for going for the more expensive one. In fact, as we looked at the options and asked more questions, he provided even more specific plans that reduced the cost greatly and fit it into our budget. The scheduling of work went very fast and Ryan was on time to start and finish the work. All in all very professional, quick to respond, reasonable price, and good quality of work. Thanks! read more

TWM Roofing replaced the paper underneath our tiled roof. They did a fantastic job from start to finish. They were prompt, professional, friendly and fast! They cleaned up beautifully and we couldn't be happier! read more

TWM Roofing provides fast, courteous, professional service at a competitive price. Highly Recommend!

Quality-Honesty-Integrity / Tom delivered on all three!! We only needed the garage roof done...so smaller job... and I was making estimate calls in the peak of the busy season. Our job was declined by three companies and I expected this company might as well, being they have such great reviews. Nope! I got a call back and scheduled right away. By the way... hats off to any business owner who won't sacrifice quality for quantity and over book their crews! That is just smart business. We have a old and poorly designed roof that needed some extra TLC so Tom came himself...made us a priority as the rains approached... and the job was completed beautifully! As for cost, his pricing is very fair. Of the three estimates I was able to get, TWM was the best. Glad to have done business with them and will again if needed. read more

We asked TWM roofing to do our re-roof after severe leaking during recent storms. Some of this was due to poor solar installation and most of it was due to a bad roof that should never had panels on it in the first place. TWM came in just 2K under the highest bidder. Tom was very polite and personal when explaining the project. I would give 5 stars but even after sending over a safety inspector we still found debris from the project on our driveway, front lawn, back patio, and in our trees. This included nails, tacks, shingles, roof paper, and shingle sand. When you have a 110 lb German Shepherd who loves to run and play, it's not good to find these things in your driveway or the yard. I have had this problem with EVERY construction contractor ever hired. CLEAN UP YOUR MESS. I would and definitely recommend TWM roofing to my friends and associates. The roof looks great. read more

Before completing my solar panel project I had TWM do a underlayment replacement for my roof. We had scheduled for their team to come on a specific date to start the project. The start date was postponed due to rain. The project manager assure me that I would get a call to reschedule. Without any notice their team came and started on the demo on my roof. This was an issue because my wife works from home, plus we had a newborn. The point of arranging a time was so that WE could also make arrangements to work elsewhere while the roof was being worked on. After completion of the project we realized that their team had shorted out multiple outlets that they were using throughout the home. Upon initial inspection the project manager had apologized for the issue and assured me that they would send out an electrician to inspect and resolve the issue. When no electrician showed up I reached to TWM and was told that their construction team said they had not used the outlets and that they were not responsible or the repairs. I was sent an email from Lynette simply stating it was not their issue and to find an electrician. There was never any follow up. As a consumer I just wanted to know that tWM would at least try to ensure it was not their team. My home was fully functional without any electrical issues (I never use any of the external outlets that TWM used for the machinery) prior to the project but had shortages starting the same day that TWM worked on my home. I lost a deep freezer full of food and baby supplies due to the shortages. They were all the outlets that I had told TWM they could use for my roofing project. Terrible customer service. No attempt to resolve the problem. End the end I felt pretty helpless and just had someone else address the issue without the assistance of TWM. Bad business. read more

They did an excellent job repairing an area of my roof improperly sealed and flashed from the original installation. Good job at a fair price. They know their stuff. Doug McGrath, fallbrook. read more

These guys are super honest and trustworthy people. I had them come out to inspect my roof after the once a year San Diego downpour due to a leak. Most other companies were booked up weeks-months just for an inspection...again did I mention it doesn't rain very much in San Diego. They were super busy due to the high volume but came out in 2 days! Manny inspected the roof and even though there was a cracked tile said that was not the source of my leak and did not recommend any repairs. Thank you TWM for your honestly and your quick service. When I need roof work in the future I'm sure to call you first. read more

ASI referred us to TWM because we are getting solar panels and our roof was older and needed to be replaced. TWM came out, gave us an estimate and now we have a new roof with the color we wanted. Their team was fast, clean and professional. They completed the tear off in one day and the new shingles went on the next day. I would highly recommend them. read more

Honest owner! We had an initial misunderstanding with my roof repair. Once I contacted Tom, he contacted me immediately and went above and beyond to make it right the next day! He knew we were in a time crunch with an escrow closing and he promptly came out to finish up what we needed. He took pictures so we could see the work. A true test of a company is how they handle things when they don't go as planned. Thank you thank you! read more

TWM Roofing is one of the best venders that I have ever worked with and I've owned my home for almost two and a half decades! I had 5 other roofing companies come out to do a roof inspection and bid the job. My tile roof is approaching the 25 year mark and the underlayment needed to be redone. First, there was no comparison with the knowledge, professionalism and thoroughness of TWM's estimator Lee compared to the other companies' reps and what they offered with installing new underlayment. TWM installs two new layers of high quality underlayment that provides forty years plus protection if maintained properly. I have solar and when I called my solar rep to get an estimate to remove my panels, he knew TWM very well and said after working with around 20 roofing companies in San Diego, this is the only roofing company he will call because of their reliability, professionalism and quality work. I knew at that point I definitely had the right roofers and hired them to do the job. Felipe and Deibys were sent out to do the work and they were absolutely amazing! They were experts, having 40 plus years roofing experience between the two of them, professional and friendly. They also encouraged me to ask any questions. They worked very efficiently and kept the yard clean each day after doing the work. They did high quality work and seemed to take pride in the job. I couldn't be happier with their work! The owners Tom and his wife Qing were constantly available to answer any questions as well and they were very pleasant and friendly to work with. Qing did a superb job of scheduling all of the work and coordinating with my solar company to remove and reinstall my solar panels. TWM Roofing is a top notch quality company with high integrity, I highly recommend them for any and all roofing needs! read more

I would highly recommend TWM roofing. They were on time with appointments and did the work fast and professional. When we had a question they were quick to respond. Good company to work with. read more

Tom Marshall is an amazing guy. If you think you have a roof leak call him. If you need a quote on your roof to be replaced. Give him a call! He is very reasonably and has an amazing track record. Fairly priced and does amazing work. Always clean job sites. read more

Fantastic company to meet your roofing needs. They are competitively priced and very nice people to work with. I had an urgent repair need during the rain and they got out to my place as soon as was safely possible and got my leak repaired. Then since I was laid off they were extremely helpful in allowing me a bit more time to pay. Outstanding people. You can't get any better. read more

I just had the roof of my 1949 La Mesa home replaced by TWM. They did a terrific job. I got several bids, and their pricing was very competitive. I didn't choose TWM because they were the cheapest (they weren't), I choose them because they had good reviews, and because I just had a good feeling about the people I dealt with during the bidding process. Tom, Qing, and Carl were all very helpful in listening to my concerns and answering my questions. Felipe and his crew showed up on time and worked diligently to get the job done in 2 days. They made repairs to the original lumber where it was needed, and painted all the vents to match the new shingles. The finished roof looks great! I highly recommend you call TWM if you are in the market for a new roof. read more

Commercial customer: Timely response and great service. TWM worked fast to find my issues and has partnered to find feasible solutions.

In a word, my experience with TWM Roofing was AMAZING. We had a major roof leak caused by faulty solar installation after the rain storms this year. TWM gave us a bid to remove the tiles and repaper the roof, and advised us how the solar should be reinstalled to prevent this from happening again. But it wasn't just advice--Tom Marshall actually ended up working directly with our solar company to arrange to have the panels and old attachments removed and properly reinstalled and water-proofed. He even convinced them to pay for the water-proofing completed by the TWM team, which was not a small expense. Dealing with insurance companies and the solar company, it has been a long process from start to finish, but Tom stuck with it and helped see it to fruition. During the actual repairs, the TWM team was courteous and professional, keeping me informed of their progress each day and cleaning up at the end of the day so it didn't feel like we were living in a construction zone. (Between the roof repairs and solar work, the project took about 4 days.) I can't recommend TWM highly enough! read more

We had a re-roofing project done by TWM for our 28-year old roof and had to share what a great job they did start to finish. First they had the best price by far! My neighbor, who has the exact same house, used a different company, paid $3,000 more and liked our finished product better. It looked like the neighbors company just had more overhead. They used more laborers and had more vehicles with their name on it yet both our projects took a week to complete. TWM communicated well throughout the process and had a very hard working crew. I would highly recommend them to anyone needing roof work. read more

Tom & his team are the absolute best! We interviewed several roofing companies before deciding to go with Tom. His experience & entire team has been together for a long time. Tom does things right, they take no short cuts, they did exactly what Tom said they would do before starting & when the job was over actually exceeded our expectations. This is crazy but I even love the fact that Tom started in Oregon where rain is a serious event:) What a great place for a roofing contractor to begin!! read more

I had an appointment for a survey and quote for repairs. Nobody showed up. I missed a day of work waiting around for these people. I don't trust anyone who says they will do something and then not do it. read more

TWM strung me along for three weeks, repeatedly promising a roof inspection and repair estimate that it ultimately never provided. During that time the leak worsened and I now need start over with another company. Toward the end the company rep stopped even responding to my polite status inquiries. If you have a roof problem that needs prompt attention, i would strongly recommend not wasting your time with this company. Update: the owner apologized, took full responsibility for the delay, and offered a discount on roofing repairs. I asked for more details on the necessary repairs; Tom set an immediate inspection appointment and spent an hour personally checking out the problem. He ultimately indicated (correctly I have come to understand) that the leak problem may be due to the HVAC system and encouraged me to get that checked out. I no longer have a negative view of the company based on the owner's solid and professional response to my concerns. read more

I'm very happy that we chose TWM roofing. We contacted a few places and what TWM provided me was the absolute best in quality and quote. I appreciated Qing's patience and how she would always follow up with me. Tom was also very nice, he was more than willing to call and explain the steps needed if I had questions. Their installer was also great. I could hear him pounding away each day to get my roof completed and I appreciated how he ensured that he cleaned up daily and was willing to answer any questions. I hope I don't have more roof problems but if I ever did, I'm calling TWM. read more

We were very happy with TWM Roofing. We got regular email updates in terms of start date and est completion date. The guys showed up early every day and nicely introduced themselves and gave the plan of day. They worked efficiently and cleaned nicely every day after job was done. Would recommend. read more

Like many others, I discovered leaks during this winter's rainstorms. The main culprits this time seemed to be my two skylights, but the roof itself had leaked a bit on several occasions, so it was definitely time for a new roof (plus skylights). I got estimates from several companies, and decided to go with TWM Roofing. Tom was SO helpful in answering all of my many questions, gave me references to call, and suggested a skylight contractor. Every choice was clearly explained. The work itself only took a few days, and they did a terrific job. I am super pleased with the quality of the materials and the workmanship. I highly recommend TWM Roofing. read more

These guys did a really great job at Re-roofing our home. The crew always arrived on time and worked safely. There are other roofing companies out there to choose from, but after receiving several quotes from others I chose TWM and after several severe rain storms it was quite apparent they were the right guys for the job! Cheap prices don't mean others are better. Do yourself a big favor and use TWM for all your roofing needs! These guys rock! read more

The roof on my property in National City is over 20 years old and needed replacing to get it solar-ready. My solar contractor referred me to TWM Roofing and I'm very happy they did. From the initial contact all the way to job completion, I have been very impressed with all the professionals from TWM Roofing. It is very evident that they have the process dialed in. The intake process was very smooth. The communication was thorough. They are very responsive with my inquiries. They were very quick and efficient with the roof selection process. I remember receiving a call from Rob one morning asking me for permission to pull permits on the roofing job from the City. Said permit was posted on my garage door by the afternoon. The workers came when they said they would and the work was completed when they said it would - a day and a half. Work site was clean and the job was perfect. I'm proud of my new roof. Also notable was out of 3 candidates, only TWM offered the option to install new roof over existing roof. The other 2 insisted on removing old roof - neglecting to tell me that the City allows reroofing. This saved me about 50% in costs while giving the house more insulation! All in all, I would be very confident in recommending TWM Roofing to other homeowners - in fact, I already have. read more

After our recent rainy winter, I had a small leak coming through my upper level ceiling. I found TWM working on another house in the neighborhood. Their office promptly scheduled an appointment, and within one day of that appointment I had a firm price that was at or below what competitors had verbally "guesstimated." So with that comfort level, I hired them and again got a firm installation date, which was expedited due to another customer cancelling. The work was done well -- I could see from a hillside vantage point. I'm guessing I won't have a problem for a while, at least not on that part of the roof! read more

Two thumbs, way up. The TWM Roofing team is professional, courteous and thorough. They did excellent work and are competitively priced. We were very happy with the work they did on our roof repair, which included coordinating with the solar company to take down panels and then restore. read more

Made an appointment with this company for the owner to come over and give me an estimate on roof repair. Then, got an email a few day before his scheduled appointment saying he was "too busy with his property management clients" to even come out and look at my roof. Not even a phone call and and perhaps an apology. How did this company receive a five star review? read more