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    Twisted Elegance

    4.2 (50 reviews)
    Closed Closed
    Updated 2 weeks ago

    Services - Twisted Elegance

    Haircut

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    Woohoo $190 to have hair dye all over my head by Alisha. Do not go here!!! Sloppy and careless work.
    Krystal D.

    So I just got my hair done here, Spent $190, walked out to my car and looked in the mirror, to see hair dye all over my forehead. I couldn't believe she didn't even clean it off! Also, Alisha cut my hair way too short .. I literally have never had my hair cut this short in my life, I could cry. She seemed like she didn't want to be bothered when I was contemplating what to do with my hair, she rushed me and didn't take the time to listen to what I wanted or give opinions. If she showed me prior that she was taking that much hair off I would've said no way!!!!!!! but she just went for it. The color looks similar to what I already had. Overpriced and I will not be back... Now time to get all this hair dye off my head after forking out all that money. Unreal!!! **Here is the salon owners response to me, because I told her I am not happy with my hair** : "Hi, I apologize if you seem to be unhappy with your color. I would offer to fix it to your liking, but due to the volatility of your review I think it's best if you try somewhere else going forward. However I am unable to issue a refund to you at this time." Wonderful customer service huh? Please avoid this salon, all they care about is money and not their client.

    Hair #1, please refer to my review
    Heather S.

    My experience with Alisha this past weekend was very uncomfortable and I honestly could not wait to leave and on top of everything I am going to write below, my hair is the exact opposite of what I wanted. I asked for a balayage and walked out with highlights. $240 for something I didn't even ask for!! I want my money back. If I got a balayage that would be one thing, but to pay for balayage and receive highlights makes me want a refund. I also told Alisha I did not want to be blonde, I am very blonde now. She told me "oh you can't go blonde anyways in one day, your hair is too dark". Okay, well you're wrong Alisha. If I knew how to dye my hair on my own, I would've walked out with the foils on my head. Alisha is probably the snobbiest and most unwelcoming person I ever met. I could feel she did not want me there and that all she wanted to do was go home. She first asked me what I did for work since it was our first-time meeting and I told her that I do marketing. She asked what kind marketing I did and said that her mother-in-law said she should advertise in the Peabody paper and her response was "why so I can get more 80-year olds like you?" She tried to save herself from this comment saying, "I do some older women, but ones who are still in style, like who wear hair extensions." So, am I not in style either because I don't wear extensions? Talk about rude, you should want to take any client that walks in your door. That's when my uncomfortableness really started. Then after the bleach was done, her assistant washed my hair out. Her assistant is very nice. Alisha came back after disappearing the entire time my hair was sitting with bleach to add the color in my hair. That was fine. Then when it came time to wash that out, Alisha did it. The conditioner bottle fell on the floor and Alisha's response was to say, "ugh you whore". Nice way to talk in front of a client you're just meeting. Finally, it was time to cut my hair, almost time to run out of that place. She had asked her assistant to stay late to help dry my hair, talk about making me feel rushed and like I was unwanted there. The assistant asked how much longer it would be and Alisha said she just had to layer my hair. I have never had someone rush through a haircut the way she did, which is why my cut looks terrible. Then the assistant and Alisha were both drying my hair at the same time, pulling my head in every different direction. Also, an attachment fell off Alisha's hairdryer and her response were another beautiful comment, "oh your fucker". So classy. I paid, even tipped because I knew if I didn't she would say something and left, I did not even tell Alisha I hated my hair because I didn't want to deal with her piss poor attitude any longer. You can see the pictures attached to this review, #1 is what I showed Alisha I wanted for my balayage color and #2 & #3 are what I left with, blonde highlights. I made an appointment to go back because she was pushy and said it would take 2-3 sessions to get my hair to be balayage, but I have zero intentions of ever showing up for that appointment. I want my money refunded and if I do not get it back, I will be disputing the charge with my credit card company.

    I have been going to Twisted Elegance with Alisha for a couple years now and my hair has never looked and felt better. She has great knowledge on what hair color and cut would look natural and beautiful on each person. She has really transformed my hair. She is honest, and helps you decide on a color that isn't too high maintenance so you aren't coming into the salon every few weeks. She even introduced me to the Brazilian blowout which has been life changing!!! It is always nerve racking going to someone new for your hair, but be assured coming to Twisted Elegance is the right move. Now onto the salon itself. I absolutely love coming here. It really is like a sanctuary as you can see from the pictures attached. The salon is in an old mansion that is beautiful with lots of character that sits on a lake. While your hair is processing you can enjoy some coffee/tea and snacks while sitting on the couch overlooking the lake while listening to the birds chirping. It honestly is so relaxing and tranquil. I look forward to my appts every couple months. Make your appt today you won't be disappointed!!

    Shannon S.

    I had a wonderful first experience with Bethany. I appreciated that she was very honest about how we could achieve the style I wanted and that it would take time. I still left with styled hair that looked it's best and I already can't wait for my next appointment! I highly recommend Bethany, and this salon. It was a clean, beautifully designed salon that I felt comfortable and pampered in.

    Gianna M.

    Salon is beautiful. Good energy, Alisha is one of the sweetest and genuine people I have met. She uses Goldwell color and my balayage always comes out perfect. My hair feels renewed every time she uses the Olaplex products, and I look forward to the deep massage with the shampoo every time by her lovely assistant! It's so relaxing and I have seen many clients that have had extensions done by her and they are flawless. I will be going back for and extensions consult in the near future. She has a stunning zen room where they do "goddess nights" and host events for young living essential oils (my favorite) and off to the side another room for eyelash extensions. They offer brow waxing and henna for the brows as well as massage upstairs and the only reason for 4 stars instead of 5, is I wish they did facials and mani/pedis too!! Over all great experience and I will be back again for sure.

    Left pic is original color done at the salon- $500 got what I wanted. Middle is the recent appt where it was too warm. Right is after toner.

    Hate to do this as I am a huge supporter of small businesses but this salon has some twisted customer service. Came in for Balayage highlights. From the start I said I did not want the highlights to be brassy or warm toned. I asked for a last minute appointment which was definitely a mistake as I felt the appointment was extremely rushed and unfocused as Alisha was catering to 3 other clients at the same time. Came home and blow dried my hair and noticed a lot of brass and warm tones. Reached back out to the salon and they told me they would add more toner to cancel out the brass. I showed up and Alisha had a quick consult with me and said she does not see what I see but will do the toner being pretty adamant that she could do no wrong. Once it was done she said I would defintely need to book a relight as this cancelled out any color she painted on. I was then charged $30 which I was not expecting and should not have been charged - it's not my fault it came out brassy. In addition to that I would have to pay ALL OVER again for a re-light...I just paid $160 for nothing?! Everyone I have relayed this story to are all in shock about me getting charged for toner and pretty much start over again and pay again for the highlights I already paid for. The toner made my "highlights" look greenish in some light, not cute! I reached out to the salon asking for a partial refund as I got NOTHING out of this appointment besides wasting my time and losing money. No response. Went to a local salon near my house and they catered to me to make sure I was happy and did not experience the same disappointment and gave me the beautiful (non brass, non warm) blonde highlights I was seeking. Really disappointed as I wanted this to be my go to salon but my money was stolen and I was treated poorly. Twisted indeed.

    Pamela B.

    Just had an eye opening experience at the new salon I decided to try today! They were able to identify key issues with my hair, and what caused them. After months of trying to grow my hair, and wondering why it feels like it stopped growing all together, they were able to educate me and be honest with me about what they can and cannot do to my hair. We were also able to set up a treatment plan with my hair to get it back to being long, strong, and healthy. Lastly, they recommended this great product for me to take home and treat my hair in between visits! I'm excited to try Olaplex! I've heard so many good things about it, it's like science in a bottle for your hair! I highly recommend going to see Alisha at Twisted Elegance, she's professional and will give you her honest opinion and great advice for haircare!

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    Page 2 of 2

    Ask the Community - Twisted Elegance

    Review Highlights - Twisted Elegance

    I have been going to Twisted Elegance with Alisha for a couple years now and my hair has never looked and felt better.

    Mentioned in 34 reviews

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