The service was just "okay," but we're not going to let a couple of sour faces keep us away. Even though we were the only customers there, it felt like we were interrupting the two young ladies' conversation. That said, the pretzel bites we ordered were spot on! They were perfectly prepared, buttery, and lightly salted just the way we asked. I'd absolutely recommend Wetzel's, and I'm honestly pretty happy they opened a location so close to home! read more

My daughter and I were out enjoying the afternoon and she wanted to try twisted by Wetzel. I knew they were a little pricey due to previous reviews when they first open up and wish we had a coupon for their food items and or drinks. She tried the bacon ranch dog, which was good, but very pricey, and did not include a drink or any combos. It was almost $10 just for that item by itself they definitely need to have combos available and for the prices drinks should automatically be included with every purchase. The staff were very friendly, clean & decor is bright. I asked the staff if they had an app available and they said they do not which we were surprised because the regular Wetzel have an app but they do not. I would suggest for them to get an app, and also to have drinks included with every purchase due to the prices and to have combos available and also specials throughout the week and or around special holidays. read more

Wetzel's Pretzels - a display of merchandise - Pretzels Near Me - Surprise, Arizona

I visited shortly after opening. Management was outside and pretty much stared me down as I was parking and when I walked up to the door. I almost was gonna turn around by how unfriendly they look/acted but I decided to go inside anyways. The cashier was very friendly and attentive though. She was happy to explain any menu items to me but I had already gone online and knew what I wanted to try, lol. I ordered two regular pretzels with the nacho cheese. These were pretty good, I like how they have this type of cheese as opposed to other pretzel places that have the packaged cheese cups. This definitely tasted better. I got the pizza pretzel and this was pretty bomb! It had a good amount of pepperoni and cheese and it was very soft. My least favorite and it could be because I didn't eat it right off was the maple/bacon pretzel. The pretzel wasn't soft (anymore) and it over all tasted dry. It needs more maple drizzled on, also the bacon didn't stay on cause the lack of syrup to keep it on. My order was over $30+, that is crazy for just some snack food! I'm not sure how often I'll be back but I will say it's nice to have a pretzel place nearby if/when I get a craving and not have to drive all the way to the mall. read more

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Located in a small shopping center so parking is easy easy. Small establishment not really a sit down type but, more a take out. We ordered the following: Pizza bomb twist - a single serving that comes with a serving of marinara sauce. Delish! Bacon ranch loaded bites - OMG , a must order! AMAZING! Gourmet sinful cinnamon bites - Delish OG dessert pretzel bites. Each bite loaded with cinnamon and sugar. A must to satisfy your sweet tooth cravings! read more

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What's KNOT to love about fresh pretzels? Honestly this location is all you KNEAD for a perfect snack. They have salty, savory, and sweet. From traditional pretzels and dips to loaded Blitz to slushy drink and soft served ice cream. Freshly made in house our order was delicious! We tried the loaded Blitz in Bancon Ranch and Baja Elote. Both were so tasty and filing and definitely shareable portions. (For the Baja Elote I suggest light on the smoked chili dust because it's not spicy but overpowering in flavor) We also order the Chimney Cakes in cookies and creams and rainbow crunch and we all were in love at first bite. The chimney cakes had a crunch yet soft shell with a nice sugar coating and it was our favorite part and what's not to love about soft served ice cream? We then washed everything down with a root beer float and Orange creamsicle float. The slushy was very refreshing and kids were happy. Overall service was quick, the store was very clean, staff was friendly and everything we ordered was great! We'll be coming back for sure! read more

Wetzel's Pretzels - Pretzels Near Me - Surprise, Arizona

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Everyone knows the pretzels are great but we ordered one thing of pretzels, one small pizza sauce, and one float and it was 18$ to me it was extremely overpriced and the float was not good at all. But I do love the pretzels so that's all I'd go back for. Sauce wasn't even worth it either read more

Wetzel's Pretzels - 18$ - Pretzels Near Me - Surprise, Arizona

Stopped in after shopping in the plaza. I'm visiting from WA state and saw Wetzel and wanted a quick snack before I headed back to my hotel. The shop was bright and clean. Service could use some improvement. I walked in 3 workers behind the counter and not one of them greeted me. So I finally ordered something and the young lady at the register still didn't really greet me. Neither did the other 2 workers. She asked for my name after placing the order, yet didn't call my name when she was bagging up my pretzel bites. She also bagged it up with grease dripping all over the bag... handed it to me when I walked up to the counter and still didn't really say anything. If you don't want to greet or acknowledge tour customers, maybe find a job outside of customer service. So miserable and unprofessional. The pretzel bites were good though, but I wouldn't return even if I lived here. Customer service is important to me I won't return to any establishment with horrible customer service. read more

Wetzel's Pretzels - Pretzels Near Me - Surprise, Arizona

I thoroughly enjoyed this place! I went shortly after the soft opening so it was pretty busy but the workers were very nice and had great customer service. The food came out as fast as it could given the surplus of orders that were being put in at the time. Even tried the strawberry slushie while waiting & it was pretty yum (a little tart so be mindful of that). Flavors we're on point, packaging was great, & menu options were vast! I would totally visit again :) read more

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Impromptu stop while looking for the nail shop. Who doesn't love a good pretzel?! I let my son pick and he went with the sinful cinnamon bits (so simple although I'm not complaining) and I got a peach machta something. The drink was really good. I love anything matcha so I might be slightly biased. The pretzels were old and obviously had been sitting for who knows how long. If they were fresh, I might've given them 5 stars but they weren't. I should know better by now and ask for everything fresh so it's piping hot. I mean it's an amplified wetzel pretzel with ice cream and more sweet options to pick from. I payed $17.00 for the bitz, dipping sauce, and the drink. Slightly pricey in my opinion but everything's pricey. Was enough for me to say I'll be back...probably not. But that doesn't mean others shouldn't go check it out. read more

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Yami does an amazing job at this location. It's always very clean and very fast as well. The pretzels are always delicious. They provide the best customer service and very respectful. I highly recommend this location. read more

Who does not love Wetzel pretzel!? but.... it was disappointing at this location. I've been there a few times. Nothing seems very fresh. They keep it in a heated tray premade. read more

Walked in this morning at just after 10 the door was open didn't see the hours posted on the window initially so figured they were open as my kids were excited to get pretzels. The employee working there was on the phone came out saw me and totally ignored me, waited for about 10 minutes until I finally looked online for the hours to realize they were closed. Not a word from the employee the whole time even as I walked out the door. I realize they were closed but could have at least took 10 seconds off the phone to tell me as such instead of completely ignoring us. read more

Man do I love pretzels. Salted pretzels, pretzels with spicy cheese, pretzel bites....but today was a first for the choices Twisted By Wetzel's had today. This was our first visit as this location just opened recently. First impression was it was bright, clean and very, very busy. The line was nearly out the door when we arrived. School had just gotten out and you could definitely tell. Service was super fast which was great and they told us someone would call our name when our order was ready. I had looked online ahead of time to see what I'd possibly like, but if you walk in there are menus on the counter to look over that explain topping etc. the one on the wall just has the name not what it stuff comes with it. They offer your regular wetzel pretzels you're used to, but also pizza ones, hot dogs, icecream ones and even a s'mores loaded bites which is what we tried. It was pretzel bites with chocolate chips and drizzle, graham cracker crumble, and you guessed it marshmallows. We also ordered regular pretzel bites with their queso cheese. There are quite a few tables inside to enjoy your treats or take them to go. We opted to sit and eat, but the place fills up quick so be prepared you might have to wait for a seat or take it t go. All in all everything was pretty good. The queso was spicy and pretzels warm and soft. They were really working fast to keep up with demand. There were a lot of employees. The downside to me as it seems to be with a lot of the other reviews I read is that it is pretty expensive. For those two items I paid around $20 and got guessed it they ask for a tip at the keosk. So if any of that bothers you this place might not be for you. read more

Wetzel's Pretzels - S'mores - Pretzels Near Me - Surprise, Arizona

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They didn't have most of their items on the menu. I will never go here again. The ice cream machine was not working either

Customer service was good, place was clean but the middle of my pizza pretzel twist was raw, it was disgusting, I hope I don't get sick. Please cook the bread more this is so bad read more

Wetzel's Pretzels - Pretzels Near Me - Surprise, Arizona

Saturday afternoon not too many people, order 2 different hot dogs, pizza bomb twist, strawberry coco dream & lemonade. Was told upon ordering hot dogs would take few extra minutes, we asked if we could have everything together even if we had to wait extra because of hot dogs. Few minutes later we were called for 2 drinks & pizza bomb. We excepted the drinks & explained we asked for food all together, person at counter took pizza bomb back & set it aside on counter (not back where it would stay warm) we went back to counter & asked for pizza bomb since it was going to sit on counter & get cold. Few minutes later we we called for hot dogs. None of the three pretzel items (2 hot dogs & pizza bomb) were buttery or salty like pretzels are supposed to be. Pizza bomb was very bland, and the "marinara" that we were received with it was just tomato paste. Both hotdogs were not flavorful at all. Clearly, the service wasn't great because they didn't listen to anything we said . Both drinks were good. read more

Wetzel's Pretzels - Strawberry Coco dream - Pretzels Near Me - Surprise, Arizona

Cool chill spot nice for a Sunday! Music is good people were very friendly. The food and drinks were great read more

Wetzel's Pretzels - Pretzel bites, frozen drinks and cheese - Pretzels Near Me - Surprise, Arizona

came here late in day so they only had two bags of pretzel bites when I was wanting three. I ended up just getting a regular pretzel and they gave it to me free of charge! the workers were super great and the restaurant itself was very clean! pretzels were delicious like always read more

Wetzel's Pretzels - cinnamon bites, original pretzel, almond crunch bites - Pretzels Near Me - Surprise, Arizona

Over priced and staff can't get your order correct. The pizza bits were burnt and they forgot about my coupon, which is why I went. Don't bother! read more

The food was good but the service is the worst. I gave it a chance 3 times and now feel like I should not return. We even decided to walk out without ordering on our 3rd visit. There was 4 workers behind the counter looking at my family like we were idiots when we were asking questions about the menu. As we waited for our order they kept coming out of the back room looking at us and laughing. It was a very weird situation and felt very uncomfortable. These kids must be related to the owners because there is no way this type of service would or should be accepted. Food is worth it but you won't get good and respectful service. read more

It was a disappointment! Love Wetzel's and when we get it at the mall or outlets, it's always fresh and delicious. However, not this place. It's sad bc they are a newer establishment in Surprise and you would think they would ensure quality, especially being a newer business. We got the cinnamon bites, the dog bites, and the salted pretzel bites. The color was off putting, the bottoms were burned, most were not edible bc they had dried out so much. The food was not fresh at all. We didn't order late in the evening, this was first when they opened that day, so I have to believe that the foos was from the day prior. Everything went into the trash and it was a waste of money. Will never get anything from here again!! If i could give this place zero stars I would but Yelp is making me put in a star rating! read more

Customer service was bad , they didn't have any pretzels ready to go and they didn't even want to make our order when we told them we can wait. If you don't want to work , don't work . You were hired to do your job . read more

This was Wetzel's taken to a whole other level!! The food was amazing. The store is fresh and clean and had good music playing. Nice and cool inside too! read more

If you're in the mood for poor service and burnt food this is your place. _ after several times there and experiencing the same experience this many times I felt obligated to inform others. Wetzel's in the arrowhead mall is way more consistent and friendly. read more

I have been here a few times now and the food is always really good! I got the loaded Bitz I have gotten the S'mores and the bacon ranch also the cinnamon sugar all so yummy. All the employees are always so nice and helpful. Marquis helped me this time and he was very nice and helpful. Thank you for the yummy food and great costume service read more

Can't say enough good things about this place. From the treats to the staff! Great job! Thomas (TJ) was extra helpful on my visit helping me decide what I should try. Great customer service. Keep it up! read more

It came with cold cheese, room temp pretzel, doughy, 6 workers for no reason. $9 for a joke

My Oreo cookies and cream pretzel was not cooked all the way through and tasted odd. It was also an odd combo of a pretzel something salty and savory with a icing something sweet and sugary. I pictured in my head that it would work but with the combining flavors it doesn't work! Which made me start to think about the rest of the menu possibly being "off" and "odd" tasting as well. As they are all quirky flavors of pretzel. I think you can get the normal wetzel flavors if you just go in for that. The inside is new and clean the decor was fun to sit in for a day out activity. My husband had the pizza bomb which I tried which again was a weird combination of flavors the pepperoni in side just didn't fit. I think just a cheese bread would of done the job. It also had a pretty thick layer of Parmesan which just threw me off and once again was doughy not cooked. *I will say though I'll give this place another try in a couple months as it is new and they were training the day we went! So maybe it will get better read more

Came here after they just opened. Overall the food was good and something I can see myself going to again. It is a little expensive for what it is, but I do plan on going back to try other foods. read more

Wetzel's Pretzels - Pretzels Near Me - Surprise, Arizona

i walked in with all my friends and the people working were such a vibe. so calm and chill and nice and the employees were so nice to me and was playing music to make us feel more invited. i love this place and it foods and i wanna thank the employees for making me feel welcomed. read more

Arizona's newest ultimate snack shack opened up in Surprise, Arizona inside the Village of Prasada right off the Loop 303 and since we LOVE pretzels so much, we had to try it. Plus Wetzel's just bring us back to the mall stage as a young teenager honestly. This NEW concept is one of only 2 in America - it basically takes their famous dough you know ... and possibly love (we do!) and transformed it into Insta-worthy snack creations. When we first walked it, it was busy but it was vibrant, bright and very clean. Plenty of seats and people eat fairly fast so we only had to wait a moment for our party of 9 to find a spot! We ordered the PIzza Bomb, Strawberry Lemonade Slushy, Rainbow Crunch Chimney Cone, Pizza bites and the Oreo Chimney Cone. The lemonade was really sweet and blended great. The Chimney cones were so fun and really tasty too. The rainbow crunch tasted like a bowl of fruity pepples. The pizza bomb and bits were OK but I wish there was marinara or something we could dip it with because it could of used a little sauce to help with the bread. It was a really cool spot to take the kids.. especially to celebrate back to school and they enjoyed it a lot. I will say it was almost $25 for 3 items and for our family of 5, that is a kind of a lot BUT is it neat and fun for special occasions... absolutely. With that being said, it's location is solid. Tucked in the awesome new Prasada Shopping area that will be lots of traffic and make it convenient to go again! read more

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Great costumer service Was very fast didn't have to wait for long time And they were very fresh and hot will be back very soon great job wetzels read more

Food was good. Missing the Classics like the Almond and Sour Cream and Onion bits. Will have to still go to Tanger and the Arrowhead Mall for those. Service SUCKED. Not professional at all. The music and the workers were so loud that you had to yell to the cashier your name, only to have them still get your name wrong. And then the other workers gave attitude when they were calling the wrong name and I was trying to confirm whether or not it was MY name. The tables were dirty, which is weird because there were a TON of workers available. Maybe get at least 1 to do a round every half hour/hour? Not just when you're not busy....? We'll wait a few months for them to get their processes down or consider these changes. Otherwise, hoping they will have delivery so we won't have to experience this again. read more

Very clean and aesthetically pleasing. Service was very fast. I ordered the horchata float, strawberry lemonade slush, pizza bomb, and the classic bites. The drinks were delicious I recommend both of the them! However, the classic bites were slightly burnt and pretty hard. The regular cheese sauce was cold. The pizza bomb was a little undercooked which made it very chewy. For all four items my total was close to $33 dollars which in my opinion is pricey for what we got. read more

Wetzel's Pretzels - Restaurant/dining area - Pretzels Near Me - Surprise, Arizona

OH MY GOSH! this pretzel loving girl came from cali for my birthday and my family here took me to the new twisted by wetzel's and it was TO DIE FOR. they had amazing service and the pizza bomb was literally the BOMB!! i was so impressed by everything that i even got their super soft hoodie as my souvenir! i'll for sure be craving twisted when i go back home! read more

Wetzel's Pretzels - Pretzels Near Me - Surprise, Arizona

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The workers were really friendly and nice, as they greeted us at the door and patiently got our orders. It was such a warm environment, and everyone, even other customers, were nice. We saw them make our food from scratch, and it didn't take long for us to get our orders. When I got my Nashvile Heat pretz, it was hot, but it got cold pretty quick, but it was still good. I liked the twisted sauce, as it matched well with the spicyness of the powder that was put on top of the pretzel. The food was kind of pricey, but food in general is just expensive. I especially like their lemonade. I got a peach matcha palmer, and it was delicious. I couldn't really taste the matcha, but that's good for me since I'm not too fond of matcha. Although if I do go again, I might get one of the hotdogs, as one of the people in my group got one and it looked pretty good. read more

Wetzel's Pretzels - food and drink - Pretzels Near Me - Surprise, Arizona

I got the salted wetzel bites which were good, but my gripe is that the cheese sauce they give you is not the same as regular locations. It comes in a small round reusable container, almost as if it's made there. I like the prepackaged labeled and sealed ones that are at the mall locations. Also it is on the pricier side so be prepared to spend over 15$ per person. read more

Delicious Food and GREAT service!!! Keira was incredible!!! Such a sweet genuine smile! You can tell she loves her job!

My son came in for some ice cream, came out with a more than that. Family. A must visit. Crazy

Went here over the weekend. Was so excited and ended up let down. The shop was run by a bunch of rude teenagers who put little to no effort into the food. All the food tasted like it was made hours or even the day prior. I ordered a hot dog, 2 pretzel bites and a regular pretzel with drinks. The hot dog was extremely wet and soggy super disappointing. The pretzel bites were burnt and stale. I was appalled at how much it cost for pretzels and drinks. I will not be returning I have no idea how they are in business robbing people my jaw dropped at the total for mediocre food. read more