All automated for the most part, had a problem ordering from screen, and then got assistance from a nice young male associate, whom was very helpful and patient, much appreciated. Very clean and well organized. Chicken Sandwich is Excellent, Burger is good. read more

Shake Shack Surprise - Order Area - Ice Cream & Frozen Yogurt Near Me - Surprise, Arizona

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Not impressed Over priced Meat quality questionable Sorry really wanted this to be good read more

omg...this is the most expensive burger and shakes in arizona. went thru the drive-thru no other car's. bought 2 regular meals no drinks shakes instead. paid almost $$$50.00$$$no joke waited a little more then 10 minutes, 2 car's behind me. never again especially when there are so many cheaper places, actually every other place is cheaper. read more

I love their chicken shack with bacon and avocado and the smoke shack has great flavor. Today's fries were perfectly crispy. read more

Shake Shack Surprise - Crispy fries - Ice Cream & Frozen Yogurt Near Me - Surprise, Arizona

Shake Shack has opened up in the Prasada North shopping area near Costco and Target in Surprise, Arizona. I have never tried Shake Shack before and decided to go through the drive-through for a quick lunch on the way home from errands. I ordered: - ShackBurger - pretty decent burger with double patty that tasted charbroiled, double American cheese, sliced tomato, curly lettuce, and shake sauce - Fries - these are crinkle cut fries in a cardboard covered container. I would've liked them except that the grease used tasted old and it threw off the flavor. - I tried to order a banana pudding shake, but they said they were all out. My drive-through server asked if I would like sauce, and I asked what they had to offer. He named a ranch, honey mustard, shack sauce, mayo, ketchup, mustard. I asked him if I could try a ranch, a honey, mustard, and a shack sauce. All three were in my bag when I got home. I enjoyed trying each. Ranch and honey mustard are still my favorite. I think my daughter would like the shack sauce because it tastes like a mild mayo. read more

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I've been to a few different shake shacks including those back in the city (New York) or even Denver's locations and this one was abnormally warm inside, the floor had trash and food on it like no one has swept or even cleaned (they did towards the end of our meal start at least wiping down things, they weren't busy on arrival or when we left) Couple interactions I did have with the staff weren't good and they were helpful. I did however see at least 5 people get their mobile and drive thru orders re fired due to issues with the order so definitely cause for concern. The store is in a great location and has a lot of potential in the fact that it's up and coming. Now onto the food: Buns were semi frozen/soggy, cheese was cold and old fries were mild in temp read more

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First impressions: I've never been to shake shack. You place your order on a tablet by the entrance. There isn't any way to check ingredients for the shack sauce. We asked an employee if it contained dairy. They said yes because it contains mayonnaise and mayonnaise has eggs. (Eggs are not a dairy product) They charge a premium for their burgers. I can understand this considering some of the toppings they have to choose from but I wouldn't say the ground beef is any better than five guys but it is a little better than in and out. Is it worth the price? Not really. The price of their food and lack of service will keep me from ever going back. Issues I had: You place your own order. No employee greeting or help with ordering. When you are finished with your order they automatically opt you in for a 10% tip. WTAF!!!! A tip for who? I haven't interacted with a single employee yet. At this point I'm the employee. We took a number and sat at a table we had to wipe clean ourselves with wipes available by the trash cans. Our order number was never announced or brought to our table. It sat at the door dash/to go shelf dying as people came and went. I went over and grabbed it after realizing it was in fact ours. The burger patty was similar in size as in and out and the fries were average. We got an order of plain fries and bacon cheese fries. They were just meh. The shack sauce is bland, the cheese sauce thick and congealed. They are overpriced for what they are. I got the mushroom burger. The cheese in the fried mushroom was a bit too much. Very thick and overpowering. Final thoughts: I honestly don't get the hype at all. It's definitely not a price conscious family friendly place and I have no desire to return. It's not as clean as In and Out and the service nonexistent. Our go to burger place as a family is In and Out. In and Out is considerably more affordable and the customer service top notch. The automatic opt in for a 10% tip when you have to do everything yourself besides cook and assemble the food is offensive. The audacity. There was also standing water in the kitchen area. This place is a mess! Full stop. Don't go. BUT if you want to be a Shake Shack employee during your lunch hour and pay them for the honor of allowing you to work for them. And tip them? Then by all means go. You can opt out of the tip. But the automatic opt in is ridiculous. If they aren't paying their employees the same or more than similar places considering their premium prices, this is just insulting to everyone involved. I don't like writing bad reviews but damn this was bad. I wish I could get my $56 dollars back. Our order of three burgers, two fries one root beer and a shake averaged $18.67/person. read more

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Shake Shack is expensive, but delicious. I decided to come try this new one out. I downloaded their app, and placed my order. I went with a Double Carolina BBQ Burger, an order of fries and a large Coke Zero. Free fries on Friday in the app, and $1.00 drinks in the app. That definitely helps when their burgers are $10+. I was out the door for $15.00. How was it? Double Carolina Burger- This thing was awesome! Right from the get go when I pulled it out of the bag and looked at it, I knew it would be great! 2 patties, 2 slices of pepperjack cheese, some bacon, some fried pickles and a nice tangy bbq sauce. It was absolutely delicious! One of the better fast food burgers I have ever had. Would definitely get again. I considered ordering another after I was done. That is rare for me, and also shows how great it was! Loved it! Fries- To my surprise, when I reached in my bag, I had 2 orders of fries. (Sorry to the person who didn't get any fries because yours were in my bag). Shake Shack fries are great! Perfectly cooked crinkle cut style and they salt them perfectly! Coke Zero- Its Coke Zero. For $1.00 in the app, hell yeah, good deal! Overall, happy this place is here now. It has a drive through, and its right down the street from my house. As long as the app deals are around, I will be back. Without those deals though, Shake Shack is $$$$ as hell! Quality is great, but I cant justify $20+ for a burger fries and drink too often, hence 4 stars instead of 5. Get yourself that Carolina BBQ Burger. Still thinking about it, days later. Bomb! read more

Shake Shack Surprise - Double Carolina BBQ Burger. Lots of beef, lots of cheese, some bacon, some fried pickles. Great burger! Absolutely delicious! - Ice Cream & Frozen Yogurt Near Me - Surprise, Arizona

So I had to try out what all the hype was about with Shake Shack and was surprised in several ways. So this location is brand new, clean and in a prime location. I do wish they had a bigger dinning area inside as the heat can get pretty high here in AZ. By the looks of it they were packed but the self serve order kiosks were easy to use and created a good flow for traffic. There are only 2 restrooms that are single use so that may pose an issue if there are several people needing to use it at the same time as the hallway is small and leads towards the kitchen. I am also surprised that a tip option is suggested at the kiosk prior to the order when the service we got was just a shuffle of the food tray from their counter to our table about 20ft away. It did take a little bit to get our order, I received a text that said our order was ready and a little over 5 minutes later they brought the food to our table. I went with my family so we had a nice spread from an original double shack burger, a double with bacon, a lettuce wrap and my daughter got some chicken bites. The thing that surprised me was the spicy cheese fries! They were good but if you can't take too much spice then I would not recommend them as the Cheyenne pepper is intense. The bbq sauce for the chicken bites was also very good for a fast food place. We of course had to get a few shakes and got an Oreo shake and a campfire shake which were delicious and a nice treat with the meal. The sauce that is in the burgers is a very nice touch as well. Somewhat of a thousand island type spread. Definitely different than other fast food chains that serve similar type burgers. So here is the nitty gritty. I think the food a slightly over priced for what it is. For the amount we ate vs paid, I believe I could get a similar meal that is just as good for about $40 less. That's not to say that the food is not good, it was delicious but again, I do not think the price point is right but that's my opinion. I know there are Shake Shack faithful out there and understand that maybe the taste is worth it to them or perhaps the nostalgia of the place is worth it. I'm just used to other chains that are primarily west coast based without naming it in this review. read more

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This was tough, if I could give a 3.5 star I would. The food was all good. The burgers had good flavor. The chicken was nice a crispy, but very small sandwiches. The shakes (chocolate, Oreo and Funnel cake, and strawberry) were all good. The fries were a mix of crunchy and soft. The spicy fries were underwhelming as it's just straight paprika and cayenne. The cheese sauce on the fries were a big hit for everyone. Very friendly staff and a kid friendly atmosphere. Four sandwiches, 4 shakes, 1 chicken bite, 3 orders of fries was $90. The price is just too much for what you get. *** average food and high prices. **** above average food at a reasonable price. ***** Unique food. The drive is worth the price. read more

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I'm just not impressed I enjoyed shake shack when I lived in Washington and was excited for one to be open here. They are really slow and the food wasn't that great plenty of other burgers in the area. I will probably try again and hope it's better! read more

Good service. Food is ok. Pricey af The cherry limeade don't taste like cherry. I ordered a large and the cup is full of ice. It was gone after 4 sips. Burgers need more seasoning in my opinion Family of 4 our bill was $90 read more

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Wow! $20.25 for a double cheeseburger meal! Cold fries no seasoning. Burger was hot but flavorless literally done in 4 bites. Would've been better off going to McDonalds! Definitely on the never come back list! No wonder there's no lines here anymore! read more

Shake Shack Surprise - Double ShackBurger flavorless - Ice Cream & Frozen Yogurt Near Me - Surprise, Arizona

This was our first visit to any Shake Shack. The selection process a bit of a challenge since we had to read through all of the various descriptions. I ended up either a small order of nuggets that were very tasty and seemed to be actual chunks of whole chicken meat. DH had a burger. Neither of us had a shake. The food was delivered to our table quickly. The place was clean and tables were cleared quickly. read more

Shake Shack, for years, was consistently fantastic. No matter the location. Every time. Now they changed their burger quality and it tastes like trash. Now it's just an expensive burger that tastes worse than the other places. I even went a second time later just to be sure. Shake Shack better go back to the old quality of burger or all of these new locations they've opened up are going to go under. Not sure if this is just the Surprise location or not. read more

First time at this place and the last time at this place!! Ordered food on line to eat at home. One of the worst burgers eaten to date. I bought 2 double cheese burgers and one single cheese burger. 2 orders of onion rings and 1 order of fries. The burger unlike the picture in the menu was tiny. I got 2 slices of tomatoes about the size of a half dollar and a sliver of lettuce. The meat Pattie was paper thin with almost no flavor at all. The meal with tip was over $50. I make better and home and can list off multiple fast food chains that do a better job for a far cheaper price! Gross! read more

Shake Shack Surprise - This is almost a $10 burger? I took 2 bites - Ice Cream & Frozen Yogurt Near Me - Surprise, Arizona

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Heard from people at work they have the best burgers so we thought we would check it out. Mistake was going at 5pm. Went inside because the drive thru was crazy busy. Inside was super crazy too. Took it to go because it was so loud inside. Must have been 25 people working so hopes were high that it wouldn't take long. Honestly for as busy as they were a 20 minute wait wasn't bad. I was not impressed with the food. Husband got a bacon cheeseburger and he said it was a solid 7 out of 10 but 11.00 for burger that basically comes plain is outrageous. Plain hot dog for 7.50. Disappointing for sure. The bun was doughy and the hot dog was just ok. Crinkle cut fries are my favorite and these were ok but can easily be made at home in my fryer. We will go back to try something else because the shakes are delicious. Otherwise this would be a one and done read more

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This place is terrible. We came here on a Monday night at 7:00pm. There was a decent amount of people inside and at the drive thru. The food tasted fine, but the wait time was ridiculous. They have no employees at the front, two of the kiosks were broken, and we waited 30 minutes to get "fast" food. Ridiculous. Also, this place costs as much as a sit down restaurant with worse food. I've been to the Shake Shack in Scottsdale and it was great and quick. I've also been to an airport Shake Shack and it was better and quicker and better than this location. read more

Most of the reviews are accurate... Can't believe they've been open 3(?) months and the issues still widely persist. Dear management, WHY ARE THE BURGERS SO TINY??? These are like white castle size for 5x the price. I'll give it another try in 6 months when the management gets turned over. read more

This place should not be allowed to receive stars from yelp. Last night we waited an hour and ten minutes for the most mediocre service and food we've ever had. I went through the drive through and ordered a SHACK BURGER single patty not double, and bacon cheeseburger combo. When we finally received our food, the BURGER that I ordered was just a single patty. Literally a piece of meat in a box. The bacon burger was cold. I immediately parked my vehicle and went inside. When I brought the order to the counter for rectification, the employee at the counter decided to call the manager instead of just fixing the issue. The manager took another 5 minutes to come over. When the manager finally showed up, she said she would fix the order. She took the food and returned 15 minutes later with another bag of BS. -_- this time the shack burger was just a bun and a patty with no toppings because she said she thought I said a plain burger. Why would I drive all the to way to shake shack to order a $10 patty of meat? Or pay that much for a plain burger? Do people really do this? Insane. I told the manager that the order was in fact incorrect yet again, and she said she even threw in some free fries this time. As if after waiting this long I cared about fries. If my son didn't want Shake Shack for his Friday night, we would have left expeditiously. I've had bad service before, but this one is up there as being one of the worst. Places like this hire young teenagers because they don't have to pay them much and they don't treat them well. Consequently, the employees never care. I will not be returning, and hope that other people are smart enough to stop supporting this location. I wish I could get my money and my time back. $23 for two burgers and a watery shake that was likely made before the food and sat there on the counter. Automatically including a tip is criminal. Especially when service is this bad. Never EVER again. read more

Great milkshakes and excellent hamburgers! It is very clean and the hamburgers are made exactly like you order

Update: I've had 2 consecutive return visits that were fantastic. it seems like this location has worked out the issues that plagued it early on. Both times the food was absolutely on point for what I expect from Shake Shack. Fries perfectly crisped, burgers topped generously and delivered with a nice presentation. When Shake Shack is on its A game, it's worth every cent. If you had a bad experience before, give it another try! I'm so glad I didn't give up on this location. read more

It was right around noon on a Tuesday. I had gone to In-N-Out Burger first, but the drive-thru was completely full with two lanes, and I didn't really want to wait, so I moved on. Now that the road between Cactus and Waddle is open, I headed over to Waddle. I remembered I had wanted to try Shake Shack Surprise, and to my amazement, there wasn't one car in the drive-thru. I thought to myself, "That's not a good sign," but I pushed on. During my first visit, the person helping to take the order needed more experience. I was asked a question, and after providing an answer, it felt like ten more questions before finally finishing the order process. I ordered one double cheeseburger with avocado and bacon, without the sauce. The meal package comes with a drink and fries. The total was $23.00, which is a little bit pricey! In-N-Out is half that price. I will say the burger and fries were good, and I will probably return in the future, but it's not going to be in my regular rotation for lunch; it's just too expensive. However, I might give it another shot once in a while. This location is new, so everything was clean and in good condition. If you look at the picture, you'll see that a quarter of the bottom bun is missing. I hope that's not a normal thing. It's not a huge problem, but it indicates that if the quality of the product is not important, you might wonder what else is just okay. High standards matter to me, especially when paying a premium. read more

Shake Shack Surprise - This was the double avocado cheese bacon burger, this was exactly how I received it. Not sure what happened to 1/4 of the bottom bun. - Ice Cream & Frozen Yogurt Near Me - Surprise, Arizona

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I've heard all this hype about Shake Shack so we went. 45 min in the drive thru. 2 meals and an extra side was over$50. WHAT!?. We pulled into the parking lot and ate in the truck. I'm a foodie and so is my girlfriend. The wait and price is ludacris. You can go anywhere else and get better food for half the price. If this was waygu beef and truffle fries with the best drinks maybe $40. The ice tea was so strong I couldn't drink it. My girlfriends cherry lemonade was watered down and bland. Its cheaper to go to a sit down restaurant and get served. Sorry guys we won't be back. read more

First I realize we all have different tastes and expectations for prices but I don't get all the negative reviews. Are they pricey? Yes, but what isn't nowadays for a quality burger that is decent size and not frozen? To save a bunch of money, get their app and use it! They regularly have promos. Currently, drinks are only $1 in app and fries are free on Fridays. . As far as self serve ordering... this isn't that usual now either. Many local burger places have self order kiosks. Bottom line: the burgers taste great, are a quality beef and fair size. Fries are normally great but if they're not... have them remake them. One improvement I'd recommend to staff/management. Call out names when orders are ready instead of just setting them out in the pick up area. read more

First time not liking my food from here. We stood waiting for our food no tables were available and it took forever. We finally got our food only to notice the buns were cold. How? How is the bun cold and chicken hot? The ice in our drink was melted yet they had just handed us our order. Did they make drinks way earlier? Ugh not good. We were super excited to have a shake shack up here but...... maybe not. read more

All of the poor reviews are accurate. I am surprised that the company leadership continues to allow this brand new location to flounder amidst some of the worst reviews. We gave this location a try a couple of weeks ago. Consistent with all of the other reviews, we waited 35 minutes to get our food and it was cold. The fries clearly had sat for an extended period of time. Not to mention, they are advertising 3 speciality shakes and they were out of two of them. The restaurant was dirty. And we observed several customers also frustrated at lack of care and delays. One customer ended up walking out. They call you by name but the cashier wasn't taking names so employees just roamed around asking whose food it was. Today, we thought we'd give it another try. Bad idea. The drive thru moved at a glacial pace. They are advertising a summer BBQ menu with different types of bbq sandwiches BUT alas, they were out of BBQ sauce or as they mentioned "bbq flavor." The fries were soggy and the food cold. They were also out of one of the shakes. How this place continues to operate this way is beyond me. There are too many competitors in the area (and more coming) that we will go to. read more

My husband and I visited this location tonight for the first time since last summer; we usually use the drive thru but this time we went inside. We were instantly greeted and helped at the front register; we had come for the new Korean style menu items and saw that the only things from it on the kiosk were the shakes but everyone was happy to accommodate that we wanted one of the burgers as well. Amazing service and the food came out quickly! The shake was as good as we were told it was. We will be back! :) read more

You have to place order at kiosk cuz everyone is hiding in the back. When ordering you it says grab a table number, the thing is they don't have any out. I just gave #1. Everyone that came in after us looked around for numbers then asked us what we did, so they gave #2 & #3. Apparently they are so weak from working they could barely get the burger on the bun and couldn't be bothered with putting the peppermint sprinkles on the shake. Pretty sad service. Too bad! read more

Customer Service was decent but man the burger was overcooked and dry, the onion rings were stale and the mango lemonade tastes like nothing but syrup. What ever happened to this company? Their name was something big back in the 90s but now, I dont even wanna go back. read more

Walked in and every table was full with a lot of people standing around. Only 2 tables had food. Everyone else was waiting for the food with a number in hand. Not looking happy. We are still waiting g for our food and it's been 30 mins in the dinning room. Music is way too loud inside. Employees have to drive or hassle much less a personality. Customer service is awful. Like where is any management here. I can't tell you if the food is good cus we are still waiting but it's probably a 1 and done place. It's a lot alittle costly. They do not do combos. They drinks are small for the price. I just would not recommend this place. Still waiting 35 mins. UPDATE : After waiting 35 minutes fries came out cold . The buns were cold. Bacon not cooked and cold . On the cheeseburger and chicken, avocado, bacon burger. Went to go get a refill and they just had stacks upon stacks of fries opened up just sitting there getting cold and I made a comment to the employee that my fries were cold and all she said oh sorry !! People next to us were complaining on how cold their fries were as well and the disappointment in their food. It was a big piece of chicken, but no flavor no seasoning !! feel sorry for the drive-through people double lanes. Sitting there waiting.! I'D RATHER GO TO A SITDOWN RESTAURANT AND WAIT LESS. read more

If you desire a small, flavorless and expensive hamburger this joint will do you good. French fries are antiquated, ridiculous, from-frozen crinkle cuts. Chocolate shake was tasty but served with a soda-sized straw. At $4.99 I'd expect a large diameter straw. Instead I had to drink from the cup then I had to use one dinky napkin for every sip to clean my pie hole. I will never eat at another Shake Shack, again. read more

If I could give leas than 1 star I would!!! We waited for over 30 minutes for an iced tea that we never got! The team Member that we spoke to kept saying it would be up in a minute. It was horrendous! I will never even try a Shake Shack again. read more

0 stars if I could. I waited nearly 30 minutes for a simple order of #5. Never coming here again & would not recommend anyone to come back. The food was mediocre at best. Drink was soft & lost its taste. Very disappointing read more

** We ordered from GRUBHUB so I cannot speak on the people or atmosphere** The food we got though? AMAZING! The chicken is so tender and packed with flavor. The burger was juicy and cooked perfectly! We also got the Parmesan fries were were crispy and fresh. And we ordered strawberry shakes which were also delicious! Seriously 10/10 for this place read more

I like Shake Shack so I thought I'd give this location a try. This is a "budget" location, meaning no counter service, no fountain drink station, little seating. I mean they had two kiosks where employees could take your order, but they weren't manned at 12:00 PM on a Saturday. Went to a kiosk to order. Total for a burger, coke, and fries came to just under $22. Cleared my order and left. I'm not paying that much for 0 service. So many other options in the same parking lot with friendly service and dining area with some sign of life for more reasonable prices. read more

Just opened near the house; met family there. Wife had never tried them. We each got a shake burger, fries, a water and a coke. $41 (tip added automatically. Big red flag). Food took forever, tables and floors were dirty, burgers incredibly greasy, bottom of both buns soggy. I got the cheese fries (out of fried pickles), which were also soggy and not hot. Coke was good and free refills but overall, no thanks, won't be going back. Hype not backed up. Didn't even bother with pics Update: I emailed Shake Shack as requested by the owner and was ghosted. No response at all from anyone. I'm sure they don't care about a bad review but I tell everyone I know about our experience there in hopes they pick somewhere else 2nd Update: to be fair to Shake Shack they refunded our entire purchase so we're square. I appreciate the response and the refund. read more

I think this place has great burgers. Tastes fresh every time. Better than other fast food options.

Overpriced and Underwhelming Shake Shack advertises itself as serving "elevated versions of American classics using only the best ingredients." Unfortunately, my experience didn't even come close to elevated. The hamburger I ordered was nowhere near the quality I anticipated. For what I paid, I expected a fresh, flavorful burger. Instead, what I got tasted more like something you'd find at a school cafeteria lunch line. Honestly, even the frozen hamburger patties you pick up at store have more flavor and better texture than what I was served here. On top of that, the self-service kiosks pretty much eliminate any type of real customer service. If you're paying cash, you can't even use them--so I had to wait several minutes just to get someone's attention to place my order. That was frustrating and felt unnecessary. The combination of low-quality food and nearly zero customer service is very disappointing. If Shake Shack's purpose is really to "Stand for Something Good®," then the gap between the promise and the reality is huge. Safe to say, I won't be rushing back. read more

The service is really good. The restaurant was clean. The hamburger was terrible. The patty itself was okay, but I asked for a gluten free roll. The role that I had fell apart in my hands. I asked for mayonnaise, and she told me that she put some special sauce on it. I didn't see it. I asked for a plain hamburger and got one with cheese. My order was to go. All in all I would not go back. It's a shame because I had my heart set on a burger today. read more

Shake Shack Surprise - Ice Cream & Frozen Yogurt Near Me - Surprise, Arizona