3 clerks 4 customers, Stood there for ten minutes and listened to one clerk BS with a customer,…read morewhen the customer finally realized I was waiting he left, but then the phone rang and listened to the clerk BS for 5 more minutes, they didn't even want to acknowledge that I was there, there is a difference between busy and ignoring someone, Won't waste my time there any more.

I definitely recommend Napa Auto Parts and Hamilton Farm Equipment Center in Brewster. We needed a…read morenew battery for our Prius and unlike another car supplier in town we received excellent customer service for a lower price than the competition.

great service! happy to have a local business in town to service our cars…read more fast and reliable. they dont try to upsell you on service you dont need.

I showed up with no appointment for a check engine light that concerned me, the shop was busy that…read moreday but the staff and management took time to help me. Very professional group of people. Thanks for your efforts. Dave

These folks are so helpful and really now there stuff if they don't have what I need (rarely) they…read moreget it very fast my favorite parts store in and around Ephrata

I visited this Napa store not too long ago, and the employees there, particular the store manager,…read morewere very helpful. I purchased a set of new windshield wipers, and Ryan, the manager, helped me install them onto my car....thanks!

So helpful! We weren't quite sure what we needed but the guys working helped figure it out. The…read morebest part was they had a store toolbox full of tools they let us borrow! My boyfriend spent over an hour trying to replace a belt and even though it was cold and nasty out a couple of guys came out and checked on him and gave him tips and whatnot more than once. This isn't the first time we've gone there for car issues and they have been super helpful and gone above and beyond every time.

I would give them a million stars if I could! I needed a quick fix on an engine coil in order for…read moreme to get back home to Seattle safely, I had the part I needed with me and Jose was incredibly nice and helpful- I even tried to pay what they would have charged me for the part had they had it in stock and he declined as well as the cash tip I offered- he told me all he cares about is me making it home safely- and I did! Thank you so much! After a frustrating day I was able to make it home safely and was filled with gratitude the whole way home! Thanks again Jose!!

I needed a thermostat, drove 60 miles to Omak, depended on the employee to sell me what needed…read more Got back and part did not fit, leaked water all over because of no gasket. I aksed for one...told DID NOT NEED IT. It does not fit. Contact made with parent company, they stated part was correct. NO IT ISN'T! I can go back for the $8 part and spend twice that on gas. OR...they will send me a courtesy card so I can go back to a business that did not do as asked. I repeated my request for one with a gasket. No reversal on credit card, that is too easy. I went to NAPA site, typed in info and up came the correct parts. So...NO O'Reilly did not make me a happy customer. Typical tactics of making it more difficult than it is worth.

Not very helpful went in to ask questions about some products and was told just to go see what they…read morehave in stock but I didn't know what I was looking for and thought they would of helped me out!

Read this and you will CLEARLY know how wonderful not only NAPA is but also Dale the owner…read more Its 12/11/2018 and we just arrived into Leavenworth (Christmas Town) the night before and rented a cabin 18 miles a way that is beautiful. When we woke up, we were completely snowed in and did not get food or any supplies and my girlfriend needs to carefully monitor her sugar. We called NAPA and spoke to a man named "DALE" not knowing he was the owner and we explained that we wanted to know if he had tire chains that would fit my Lincoln MKZ and he did and we asked if we could hire anyone to bring them out to our location and Dale did not even hesitate! Dale said he would come out but might not be in the area until about 12 noon and when he came out all that ways, he not only got us the chains but he got on his back and put the chains on both of our tires and showed us how to do it in the future. When I asked him how much I owed him, he said a smile and to be safe. Thank you Dale and you are in inspiration. Dale is what I will strive to be like the rest of my life. I told him I wanted to call the owner and let him know what Dale did and that was when Dale told me that, "He was the owner". AMAZING human being. I never got a chance to tell him about my girls sugar problem until he arrived and was about to leave. Thank you Dale! Really.

Wonderful customer service. Dale, the owner, was so helpful! I know nothing about cars, and not…read moreonly did he help me find the part I needed, he quickly installed it for me to save me a trip to the mechanic! So grateful for this small town auto parts store. Thank you, Dale and crew!

My car battery was dying and Robert and Chris changed it for me in the parking lot. I was then…read moreable to drive it to Wenatchee to take care of my granddaughter after her surgery. Shop local. They took such good care of a helpless female in major stressed mode with kindness and professionalism.

I have purchased from several batteries and have had good service overall except on Saturday 9/18…read more I was returning my battery core and instead of parking on the busy street, I pulled around the corner. It was well before 3 (and I did not realize they closed early on Sat), and the open sign was lit and lights were on in the building. Within the seconds it took me to pull around the corner the individual inside, locked the door and turned out the lights. I hauled the heavy battery to the front door only to find it locked. It must have been entertaining to watch myself and another customer being locked outside before closing. As I drove down the street, the clock turned to 3pm.

I truly appreciate the associates in this store, never disappointed..When I can't find an item,…read morethey can. Shopping local is always better.