This is a new business recently established in Chelan, so all of the equipment is brand new and the…read morepricing is very competitive relative to other options. The service is extremely friendly because the business is family owned and locally operated. They also started the business because they want to provide a better customer experience in the area! Very happy with my equipment rentals here and highly recommend!

I stumbled upon Alliance Tool and Equipment in the Summer of 2019 when searching for an excavator…read moreto rent for dirt work on our lot in Mazama. When I called, it was like calling the local general store. Nothing but friendly and cracking jokes and cracking jokes on the phone. They sounded like they were truly enjoying themselves. A week or so later when I stopped in just before closing time, to complete the rental paper work, the whole family was hanging around, helping out. I asked when the excavator could be delivered, the answer was, "Well, we gotta close and load up, so we'll meet you up there in a couple of hours. That's the customer service a "Mom and Pop" store is willing to give you. I'm getting ready to go back at it up in Mazama, as soon as the snow melts and there's only one place I plan to call; Alliance.

My experience was in May, 2022. The Stihl saw technician in 2022 is incompetent…read more This review is STRICTLY for the Stihl Chainsaw Service Desk and does not apply to the irrigation/plumbing and feed side of the store (which is great). I brought in a relatively new professional level saw MS-261CM to diagnose a problem with the powerhead while I was clearing hazard trees along trails on Thompson Ridge after the Cedar Creek Fire. The saw bogged down and died after running fine for only 3 minutes and I couldn't get it started again. The service tech said he'd hook it up and run diagnostics and report back within 1 week. He had it on his work bench for OVER 2 months. I had left messages 3x asking for a status update. After 10 weeks, he called me and said he couldn't figure out what was wrong. He didn't charge me anything and handed me back my 261 with a shrug. To add insult to injury, he reassembled the saw without the master control switch connecting rod (the part to adjust the choke to run and to stop the motor). Fast forward 2 years and I'm down in the PNW Stihl distribution/service center in Centralia, WA and they run diagnostics and under 1 min later, they tell me what's wrong: you have a bad fuel solenoid. They hand me a complete carburetor assembly and say it's covered under warranty. I install the carb in under 15 minutes and my saw is running fine. So my saw was down the entire summer of 2022 when there was A LOT of post fire clean up for no good reason other than the tech couldn't understand the computer diagnostics to identify the problem. One faulty solenoid that was covered under warranty. I sure hope Cascade Pipe has a new chainsaw tech working there now but I will be driving to Sedro Wooley or Wenatchee for future saw service.

Been in a few times and the staff is super knowledgeable and helpful. Cris is the man!read more

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I truly appreciate the associates in this store, never disappointed..When I can't find an item,…read morethey can. Shopping local is always better.

Coming from someone who has purchased 3 vehicles from Jess I will say Jess Auto used to be a great…read moreplace for locals to buy new/used vehicles and a great option for parts/services but ever since this company got rid of their best manager and brought in a new one, this dealership has gone to complete shit. Don't waste your time here!! The costumer service is terrible, communication is nonexistent, any chance they have to fuck you over they will. If you're in the market for a new vehicle; go somewhere else! Jess is not the place to do business with!!!

Quite honestly, I don't think we would return for repeat business as we left feeling lied to. The…read morewhole experience was just...uncomfortable. For starters, I saw the truck listed on Facebook first. The pictures of it was before it was "detailed." We were intetested enough to go to their website but it had not been added to their inventory online yet. So I contacted them with a phone call and explained we were very interested but had to drive 4 hours one way to see it. They informed us if we put a $500 deposit they would reserve us first rights. Great! Two days later, we made the trip over for a test drive and inspection. The first thing we noticed was that the custom elk/forrest scene headache rack that was shown in the Facebook pictures had been removed. That was one of the details that caught my eye and was a perfect feature/upgrade compared to other trucks we were considering. These pictures were also, we found out, what the appraisal was based off of therefore resulting in a false appraisal value. We felt cheated and very dissappointed it was now not included but it wasn't a deal breaker. During our communications with the sales woman, she had made several comments that were contradictory to the managers (whom we came to find out was also the previous owner's friend) statements and paperwork verification. I couldn't tell if she really didn't know for sure what she was talking about or just trying to get the sale. For example, she mentioned that the previous owner had replaced the tie rods when the paperwork showed that Jess auto did the work. Also, she mentioned there were several local people interested in the truck but nobody had made the trip in to see it yet. The paperwork showed there had been 100 miles of test drive time on it. When I spoke with her on the phone prior to the visit, she mentioned if it meant our business, she could probably get the windshield replaced and the oil leaks repaired. When it came time to sit down and negotiate, that was not the case and we had to press the point that the headache rack was removed and that the windshield and oil leaks were an issue JUST for get them to remove the $200 processing fees as compensation. When it came time to fill out paperwork, it took quite a while. The guy assisting us seemed very unfamiliar with the process. He took a lot of time looking over the papers and finding a way to explain them to us but then was rushing us when we wanted to review before signing them. He was having much difficulty with print outs and left the room repeatedly to retrieve the corrected forms. It was at this time he presented the inspection report. A better time would have been prior to actually signing. Minor but annoying facts: The truck had not been throughly detailed. Looks as if it were vacuumed in the bulk areas but all the cracks/crevices were extremely dirty. Some well used surfaces such as the grab bars were still quite blackened. They also applied so much conditioner that I almost twisted my ankle trying to get into the truck. The mats and steering wheel were SO slippery and dangerous. She also said the truck was going to be washed prior to us driving it off the lot but we noticed it had been sprayed down and cursory wiped leaving smears and road grime. Overall, we just felt everyone involved over-promised and under-delivered. Their sales tactics seemed very shady and reminiscent of the old 70's sleezy car salesmen.

Called all week to talk to Kevin about my 05 Yukon XL engine potential rebuild. First talked to a…read moremechanic on Monday. Said Kevin is out for a day or two. And to call back if you don't hear from him. Called back on Wednesday. Woman took my same info. Called back on Thursday, again same woman took my message and said he was in Mazama working on a vehicle. I said I'm literally in Mazama as we speak. Probably could have been very easy for "Kevin" to stop by for 5-10 minutes. Here it is Friday 3/27/26 at 7:00 pm. No follow up. But contacting Fletchers came as a referral from a reputable Twisp shop. Not impressed with their follow up. Especially as I called 3 out of 5 days during the week. And no call back.

They went above and beyond to make sure everything from the brakes to the fluids were all okay…read more Found and fixed the issue quickly and had me back on the road. Thanks Jacob! Would highly recommend this business!