If I could give this SLEAZY business negative stars, I would. They have no problem taking advantage of the elderly, and selling them broken down cars that fall apart after they leave the lot. The only thing that is worse than their selection of cars is their absolutely HORRIBLE customer service! RUN, do not walk, AWAY from this business! read more

Bought a car here in 2017 that broke down the day I took it off the lot (alternator). Within the first few months of owning it, I found out it needed all new brakes, several new engine valves, and had a problem with the steering mechanisms in the rear tires that would cost more than the car was worth to fix. Total rip off, which I'm still paying for even though the car was scrapped! read more

went to twin motors seen a jeep on website 11.990 went to look at car salesman said they had to raise the price to 12,990 car shortage and the market what? said the market changes day to day that is used car salesmen for you this is the kind of jobs when you lack skills read more

At the beginning of February I bought a 2002 Chevy Avalanche from Twin Motors. The buying process was a pleasant experience, but that is where all the pleasantness ended. After driving the truck less then a week the check engine light came on. We thought it was something simple and decided to have our neighbor, who is a mechanic, take a look at it and scan it for codes. After scanning for the codes it came back that the catalytic converter was bad. All together 9 codes came up, which to us made it seem as though they had been cleared. We then took the Avalanche back to Twin Motor and spoke with Mike W., who is the one that sold the vehicle to me. He said that they would take the Avalanche in and look at it. And if in fact the catalytic converter needed replaced. They would replace it, but I would need to pay 50% off the repairs. At this point I still had only had the vehicle less then a month. And put $2,500 down on it. So Twin took the Avalanche. And a day later I was called and told that it was a mass air flow sensor that was $30.00 to repair. And that there was nothing wrong with the catalytic converter. I picked up the truck and drove it home. That evening I went to the bank. On my way there the check engine light came on again. I took the vehicle to North Ridge Automotive in Madison and paid $80.00 to have a diagnostic test ran on it. It came back that the catalytic converter was bad, which made it apparent that the codes had been cleared again. We took the truck back to Twin Motors with the paperwork showing exactly what was wrong. We were told by Mike W. that when they ran the codes, on their top of the line scanner, that none of the codes we got came up. Mike W. stated that Northridge Automotive was probably just trying to make money. We pointed out that both North Ridge and our neighbor got the same exact codes. We then were told by Mike W. that the Owner Ken was out of town, but as soon as he was back he would call us to get it figured out. We never heard from the owner. And I tried to call to follow up. And was told that we hadn't heard anything because they were waiting for my boyfriend to call them. And since they hadn't heard from him they thought we had went with another option. My boyfriend has tried to call repeatedly with no answer. Needless to say. I've had my truck 2 months and it still is broken and won't pass e-check. I have the e-check paperwork also showing a failing catalytic converter. All in all, on my own it is going to cost me close to $1,200 to repair a truck that I put a huge chunk of money down on in the first place. And until said repairs are done I can't register the truck. And can only get one more temp tag for it. To say I am disappointed is a severely huge understatement. I'm a hard worker and a business owner myself. And I could never imagine handling a situation the way this was handled. All I wanted was for them to make it right. I gave them that opportunity, even at an expense to myself, and they didn't fix it. Instead I was lied to and made feel like the people we do trust are the ones trying to take advantage of us. I would never suggest anyone go to them. Poor business ethics and customer service on their part. read more