I've bought multiple cars from the team here. I can't…read moreimagine buying from anyone else. Highly recommend!

The people at the dealership are wonderful and some of the nicest people I've met. However, the…read morevehicle I bought has had some issues but they've been covered under warranty so that's a plus!

I was a passenger in a box truck that ended up on its side in a ditch during a snowstorm. A driver…read morenamed Vinnie showed up and went above and beyond. He was under the truck in the snow and cold getting everything hooked up and was able to skillfully get the truck upright and out of the ditch with no damage. Amazing job and amazing guy.

Called to have a truck towed at 9am- told them we need the truck to be picked up at 1pm from…read morelocation and towed to our yard. 1st truck they sent didn't arrive till about 2:45pm, left loading our truck for another "emergency" job, no one called to tell me from interstate, I didn't find out till the business where my truck is sitting called to tell me, they moved on to the next job, without completing mine or even calling me" the customer". How unprofessional and disrespectful to a customer.... Sorry you didn't feel my need wasn't "important" enough for you!

For Google Maps (Best for Visibility) ​Google reviews are…read moremost effective when they are concise but hit all the high points. This version is optimized for the Google algorithm to ensure it stays near the top. ​Rating: Title: Beware of Bait-and-Switch Tactics at Genesis of Mentor ​I had an incredibly frustrating and unethical experience here. I came in for a specific Certified Pre-Owned (CPO) vehicle advertised as an exceptional value. After the test drive, I was told it was an "online error," it wasn't CPO, and they wouldn't honor the price. ​Classic bait-and-switch. They immediately tried to upsell me on a "perfect, like-new" vehicle that was significantly more expensive. Only after pushing for the numbers did I find out this "perfect" car actually had two accidents on record. ​To make matters worse, when I asked to speak to a manager about service loaners, I was told he was "locked inside a vehicle and couldn't get out." Nearly 30 days later, the same "error" listing is still online. They are clearly using false advertising to lure people in. Avoid this dealership if you value transparency and honesty.

Mark and John went above and beyond for me as I was having service done. We purchased our Genesis…read morefrom here and have loved all our experiences with this Amazing Team at Genesis of Mentor. We will be loyal customers after all our interactions. They are very professional and look for ways to make your experience the best it can be.

Horrible place to by a car. They will sell you a lemon. Then outrageously charge you to fix what's…read morewrong. The new owners are just as bad as the old! Will never go back and I definitely do NOT recommend!

Absolute scumbag salesman. This is the used car lot/repair shop on 44, just a couple lots south of…read morethe police station. The salesman tried to charge me $7,000 for a 2002 Ford Ranger with 220,000 miles, it was already forming rust, had the smaller 3.0 engine, and was only two wheel drive. The Kelley Blue Book value came in at just under $3,000. I very seriously recommend you do not try to buy a car from these people, you will regret it!

Took my Pacifica here for an airbag recall repair (my company made me) and I can't say I'd ever go…read moreback on my own. Everything worked before they touched it but none of my interior roof buttons/controls/lights worked after they did the recall repair. After troubleshooting and taking things apart, it turns out they didn't plug harnesses back in. Not sure if these are just for the lights and buttons or something important like the side airbags but it should not have been missed. While taking things apart to fix the lights/buttons I found the front grab handle screws were only finger tight. I found the plastic plugs for the back grab handle on the floor by the seats. I also found broken plastic pieces on the floor that are not from me or the type of work I do so I'm assuming these are from something else they broke while doing the recall repair. There's some alignment/appearance issues but it was easily fixed while fixing all the other crap I had to deal with. Seems like they rushed through the recall repair. I'm probably going to take it to another dealer for a once over as I'm having doubts anything was done correctly and wondering if the airbags are gonna work if/when needed. And just a minor thing but more evidence of poor/in a rush, they didn't properly fold the stow and go cover and just smashed it down. Checked the other side to make sure it was plugged in and found more covers missing and a broken mounting stud for the driver side airbag

The whole experience was great!!! 1st time for a new car!!! Buy or lease? Mike Simpson was…read moreawesome!! Stopped the night before, they were already closed!! He just happened to be there for something else, but offered to stay!!!! Next day we came back, service from all involved was very friendly & detail oriented!!! We ended up leasing!!!! Kyle from financing was also friendly & very informative!!! THANKS FOLKS!!!!!