I came into Action Auto to purchase a pickup truck. Not only did they have a local shop ensure the…read moretruck was in working condition and replace a water pump, free of charge to me, they were also a pleasure to work with. Russ and Leo helped me every step of the way, and were incredibly accommodating. I even spoke with Russ about my current daily driver, and he was happy to inform me of the vehicle's weak points, which I was able to repair before they could begin to cause issues. Overall I am thrilled with the level of customer service that Action Auto has provided for me.

Flew in from New Jersey for a '12 Fusion Hybrid. Well worth the trip! Ended up with a…read morewell-maintained, clean, low-mileage hybrid for super cheap given today's insane prices! Dealerships like this are just very rare. Leo is such a nice person. He is honest, straightforward and transparent. It was a great experience from when I first contacted him through the purchase. He was an excellent communicator, the car was exactly as he had described it, he gave me my time and never pressured me into the purchase, and was very accommodating (he opened up early special for me so I could get on the road back to NJ!). This is a man who gets it. When your customers walk away happy with the car they purchased and don't feel deceived and taken advantage of, they will come back again, and they will refer you to their friends, causing your business to actually grow. Seems like simple math, but after two terrible car purchases in the past, and after sifting through countless other dealerships for this one, unfortunately that does not seem to be the common thinking. You need to grab on to places like this! I can't recommend Cleveland Auto Store enough. Thank you Leo, and may your business only grow!

J went to them after a recent cht 7. Leo was able to make it happen for me. I put down 800 and have…read morehad my car with no major issues for 4 months now

I had a very disappointing experience trying to schedule a service appointment at this dealership…read more Since this location is much more convenient for me, and we've had previous vehicles serviced here, I wanted to start bringing my truck here instead. Instead of helping me, I was told I needed to continue using the dealership where I purchased the vehicle because they would know what services had been performed and what parts had been used. That explanation made no sense, especially since both dealerships are GM dealerships and service records are generally accessible within the GM network. After asking for further clarification, I was told there is nothing more they can do. I felt completely dismissed and pushed away.

I've bought multiple cars from the team here. I can't…read moreimagine buying from anyone else. Highly recommend!

The staff at classic gmc painesville are awesome all around. I have been buying new and used cars…read moreat this dealership for over 20 years. I highly recommend them. Fair, honest, they stand behind their cars.

Classic Buick of Painseville wants to charge us over $600.00 to change the HID light bulb in one of…read morethe front headlights that has burned out. This sounds outrageous, but is this normal? We also had the breaks rechecked and fixed in August after replacing them in April 2023, and they are recommending "installing telco breaks on front and they squeak", charging us $225.00 after doing the same thing in August. Feels like we are being taken advantage of, any thoughts?

Just a note about our Classic MINI experience on Saturday…read more Outstanding...start to finish! I appreciated the whole staff's responsiveness and attention to detail...without any of the "normal" hassle you unfortunately go through when buying a car. It was an absolute pleasure from the get-go. I have purchased many vehicles over the years, and this was by far the smoothest and most professional experience I've ever had...hands down. Couldn't be happier!

I will not be getting my BMW serviced at this location again…read more My mother and I had been customers here for years, and since her passing, I've continued bringing the cars here for service. Unfortunately, my recent experience was horrible and left me feeling scammed. I was initially quoted $1,100 for new fuel pumps after having an issue pumping gas. I approved the repair, but after waiting two weeks, I received the car back with the same issue. I was not given a follow-up appointment or a plan to resolve it. When I brought the car back myself, I was told the original service was incomplete and the vehicle should not have been returned to me. I was then quoted for another part. After explaining the situation to the service manager, Dave, he agreed to waive the labor and discount the part because of the inconvenience. However, I later discovered that the dealership was charging over $60 more for the exact same part than other nearby BMW locations in Solon and Westlake. When I tried to speak with Dave again, I was told he was at lunch. I said I would wait, but instead of speaking with me, he sent a message through my service representative saying he would not make any further adjustments. I ultimately had to speak with the general manager, Mike, who adjusted the price to match the neighboring BMW locations. Notably, Mike had the decency of addressing me as a customer instead of sending a representative during his lunch break like service manager, Dave. Even after that, the 10% discount I had been promised was not honored, and I was charged the full price for the replacement part. To make matters worse, my front plate was removed while the vehicle was being apparently being washed, and a discontinued BMW emblem from the plate was missing when I received the car back. I was told they could provide a replacement, but it would not be the same emblem. I would assume someone stole it given that no one could provide me a conclusive answer as to what happened (pictures attached). After years of being a customer, this experience left me feeling extremely disappointed and taken advantage of. I will not be returning to this location for service or sales and would recommend anyone else looking elsewhere. The service department is not worth the hassle.

If only there were a negative10 rating . . . Buyer Beware!…read moreNo Integrity! The facts (shortened due to space)--after purchasing a vehicle from Rt 44 Auto Sales, Jim, the sales manager, assured us that the service dept. would top off the all the fluids, fix the air conditioning. We left the vehicle there to be 'serviced.' Turns out the radiator had no antifreeze, transmission fluid was leaking, extremely low. After the car overheated the solenoid was destroyed. The air conditioning belt was twisted like a crazy straw--wrapped around the pulley. After the agony of breaking down hours from home, the customer promptly went to the service department for answers. Anthony, owner and service manager, said, 'I remember putting Freon in it,' Customer, 'But you just said, you couldn't fill the Freon with the air-conditioning belt all twisted like that.' Anthony began getting defensive, when the service record was requested, he became angry. Admittedly, he said there was no record of the services. Neither Jim, nor Anthony even attempted to make things right. Instead, they began using bullying and intimidation tactics, i.e., started screaming loudly at their customer, 'Get out of here, go, get out"! Additionally, due to the damaged solenoid a second person was needed to start the car (similar to a battery jump). Do you think either one of these 'men' would help their customer turn a lousy key? You guessed it, Nope. I had to drive miles to this dealership just to turn a key. This is just the tip of the iceberg, the needed repairs were outrageously costly. Don't send anyone you know or care about to this so-called business--No integrity!

I've been using this place service my cars for many years. Anthony and his crew are amazing,…read morereliable, honest, and super professional and friendly. I always highly recommend this place to everyone I know

These guys are good. I was a horrible customer as well. I bought from out of state and the Ohio DMV…read moremessed up the mileage on the title. I thought it was Reel's fault. It wasn't. They still got it fixed even after I was super rude to them. Utmost professionals there with great service.

When I first did my research on Reel's Auto, I was a bit skeptical since the vast majority of…read morereviews were 5-stars and I figured there was a possibility that this dealer could have bought fake reviews or paid to have negative reviews removed. I can confidently say that after visiting the Chardon branch yesterday, I have full faith that every single 5-star review is well-deserved and accurate. I visited Reel's Auto to purchase a 2016 Ford F-150 from Micheal Ostello. He was more than gracious to me and my wife, answering any questions I had about the truck. He allowed me to take the truck for a few hours up to a Ford dealership so I could pay for my own inspection. When I came back and made a reasonable offer, Micheal and Dan did not hesitate to accept it and start the paperwork process to get me approved for a loan. Before I left, Micheal made sure to fill up the gas tank (about $100 in value) and program a second key fob for me (another $400 in value). I could not ask for better treatment from a dealership, going above and beyond to make sure my needs were met. My favorite part of visiting this dealership is that it is owned and operated by veterans who genuinely care about and give back to the community. Everyone who works here are down-to-earth and more than willing to sit down and just have a normal conversation about anything as opposed to the stereotypical auto salesman who simply wants to buy and sell at a profit. From my experience, this organization is one of the most genuine businesses I have ever had the pleasure to work with, and will most definitely be coming back for any future vehicle needs and recommending them to anyone else.