Tia was very helpful when we spent over $28,000 on furniture but they sold us a warranty that…read moredoesn't work:-(. Family run, very expensive store with beautiful items. I am very disappointed that I cannot repair furniture that was way over priced even though they sold us a warranty:-(. I also had a $300 credit for pillows I returned that seemed to disappear. Overall, I would like these issues resolved but they haven't been able to do it which led me to 2 stars. For an upscale furniture store, I would expect that they could resolve these issues. No we didn't "yell at the service man". He actually told us that why we wrote in the claim is not what he was coming to take a picture of. All of my children were present when he was there and he just kept telling my son..."things are going to get weirder?" Not sure what he was referring to. There is no reason why the furniture shouldn't be replaced. Yes, my ex husband left fish tanks on pieces that were ruined and beer bottles which caused water damage. All of those things were to be covered in your policy. Like I said, Ana and Tia were lovely to work with but the furniture we would still like repaired as it's under a warranty you sold us. I can share with you the entire conversation with the repair man as we recorded it. He was very strange and we still stayed respectful. In no way would we ever yell at a repair man. We had damage to the cushion on the couch and he said he was there to take a picture of the back of it! Lucky for us Guardsman paid it in full. Regarding the $300 credit, my daughter was excited to buy something for her room and it disappeared! One week they said it was there as we returned pillows and the next week it was gone. Nothing was purchase with the $300 but again we don't want to argue. It would be nice if you repaired the furniture as you seemed to do before my husband moved out but after I left him, nothing got fixed. Oh well, you are the owner and you have the right to run things as you wish. Have a lovely rest of your weekend!!!

I can't say enough nice things about this family and what amazing experience we had working with…read morethem. Tia helped me refurnished my entire house after we had had a house fire. She is knowledgeable, professional, and so talented. She was kind, efficient and just a joy to work with

I love! I love! This place, I wish they had one in San Diego. I drove back home with so much home…read moredecor. One stop shop. What don't they have here, mirrors to candles to wall scones to wall pictures to picture frames to accent pillows to faux plants to everything. All so unrealistically priced.

I absolutely love At Home!!! Great service from the moment…read moreyou walk in, clean isles, so much to see!! You can get some great deals. I felt like a kid in a candy store. This is my favorite home decore store to go to!!!!

To say I'm obsessed with this store is an understatement. I love plants and I've been searching for…read morean amazing plant store since I moved to chico. I was walking my dogs one day and walked by this place and fell in love. The vibes, immaculate, the people, wonderful, the plants? SO HEALTHY. Every plant I buy here is so so so healthy and never has issues. The employees always answer my questions so nicely and they are so personable. I recommend all of my friends who love plants to come here.

I was there a few days ago. There was a older lady with a large dog (not a service dog) going…read morethrough the store. The dog kept barking at everyone and not a single employee asked her to leave. It is very irresponsible. The store is not a dog park. What huge liability. It is dangerous for other customers.

Store is neat with good selections only I wish for it's for it to have a section for mostly kid…read moreroom decor everything is college based mostly customer service has been good!

I love this place! The rooms are chock full of such a variety of offerings, that any thrifter will…read morefind something to delight their fancy. I look forward to visiting monthly. Give yourself time to peruse--there's a lot!

What a hidden gem! This store has so many amazing items! I love the set up and always find such…read morecute things to buy for my home and friend's ! Love this store !!

I have to agree with some of the other reviews. Some of the items in the store are extremely…read moreoverpriced for the quality, and the customer service is a little lacking. I was greeted promptly when I walked in on a Wednesday afternoon in June, but that was it. Since reading the poor reviews about the customer service, I decided to take this into my own hands and approach the sales lady with questions and get her more engaged. I entered the store in flip-flops, a T-shirt and jeans by the way. So it probably was pretty obvious that I wasn't going to buy anything. I think that they may have the wrong personality behind the counter at this store. They need to have somebody that's more engaging with the customers. After a few questions and breaking the ice the sales lady did ask me if I would care for a cup of water or coffee. That is a nice perk to offer your customers, but it almost felt awkward. I feel like if the woman would take the time to offer every customer a beverage as they entered, they would feel more welcome. The store isn't exactly flooded with people. I was the only one in there until a couple of ladies came in about 5 minutes later. Perhaps she's afraid she would be spending too much time making beverages , which is understandable. I will return to the store, because I love what they have here and it is well laid out. I definitely get a lot of decorating ideas from walking into the store. They offer rugs, linens, bedding custom furniture, clothing, soaps, table decor, coral, candles, etc. Update: I have had a few more opportunities to experience this store throughout the year (2016-17). Improved customer service. I enjoy coming here.

Rude rude rude, glad you're going out of business but I wouldn't come back anyway. Sorry to waste…read moremy time stopping by in the first place and sorry I don't look expensive enough to shop there to be given the time of day by your staff. You'd think that all the negative reviews over the last 15 years about your staff you would maybe work on it but I guess it was never a priority. Happy retirement and good luck to whoever the lady was who didn't help me, maybe try something besides customer service.

What a nice antique store. And big with an upstairs and a back building! One thing I was looking…read morefor was sheet music for Bookguy and they had some, but it was inaccessible at the time I was there. I saw lots of beautiful, nicely priced furniture, costume jewelry cases, vintage clothing, soaps, chalk paint, and vintage household goods such as dishes and bakeware. We only spent an hour looking around but could easily have taken a couple of hours or more. Since anything I bought would have to be packed in a suitcase or carry on, I decided there wasn't anything I couldn't live without at that time. If you're ever in Chico CA, this is a great stop for looking at antiques.

We go to a lot of antique stores and this is up there as one of the best. It's huge. It keeps…read moregoing and going. We found so many items to add to our collection at home. Like most antique stores there were some absolute steals while others are really expensive but overall we felt the deals were fair. Found this toy car that I had from my childhood until 2017 when we lost our home in the Northern California wildfires. Brought back so many memories, had to grab it.

I had a small retail store in a small town in Oregon and purchased…read moreWoof and Poof for many years. I just got out my Christmas Decorations and they are still my favorites. If you have an opportunity to buy their darling pillows, jump on it.

Woof & Poof has been around Chico for longer than I have, which is a testament to success. They…read morehave totally unique products! Last Valentine's Day I got my wife a heart-shaped pillow, and she loves it. I know the business was purchased within the last couple of years, and the new owners have really done a great job in rejuvenating the biz. Just a really cool, creative cog in the "made in Chico" local business scene.